Firestone Complete Auto Care

I didn’t even receive car service from this place because I chose to find a place that would have better customer service. It’s a Sunday, and my tire needs to be replaced so I stop in to see if they could squeeze me in. They were jerks — both guys at the front counter! Didn’t even look up to talk to me and acted like I was putting them out by asking a question or even being there. Although they could have fixed my car, I decided to take it to a different shop. Whoever runs the show at this location needs put some effort into coaching their employees on what good customer service looks like. Clearly, there are some issues based off of other reviews also.

Home of the last of the old-​fashioned mechanics. By that I mean they don’t give a damn about their customers, take their sweet time about things and will screw you at every opportunity.

I just got back from this place, & it was the worst experience yet. I went there to check my tires cause my tires pressure light went on, my brother said I had a nail on one of them and may need to get it repaired/​replaced. So I went nearest Firestone to me and as soon as I walked in the guy the front was completely unhelpful & he just told me to pull up to bay 3 to have it checked. As soon as I did the guy who was supposed to help me did not say one word to me. He just put air in my tires and when he was done he didn’t even say so. So I was sitting in my car like an idiot waiting. He just walked away. I went back inside to see if they were done checking my tires and the guy said yeah you’re all set. They didn’t even check my tires cause if they did they would know that I had a nail in one of them, I just took off cause there’s no way I was letting them repair my tire. Who runs this place? What a shame! They all hate their jobs & life!

Amazing customer service. My van blew a tire (completely destroyed the tire) on I-​5 and after waiting 2 hrs for a tow truck, I got here right at closing. Since I had an AWD I had to get all 4 tires replaced and they were closed when I got here, the mechanic was willing to work late by himself and change all 4 tires for me. Might not be the best price since I had to get what was in stock but I was stuck and these guys helped me out when needed. Thank you! Will be coming here again.

I always get great service at this location. They’re always quick to help me, and give accurate pricing. Excellent customer service

Having them replaced the brake shoes, and it started
to make awful squeaky sounds. Bringing my car back to them for couple of times to see if they would find out what the problem is. They were clueless. I finally brought my car to another shop to find out that the brake hardware was installed incorrectly by Firestone’ employees. I had to spend another hundred bucks for new parts + labors. The squeaky sound is gone now. I have no idea how they can keep their door open.

I’ve been to this location several times for basic oil changes and was generally satisfied with the service. The last time I was in was also for an oil change. Several hours after leaving the establishment, my check engine light came on. I discovered that the coolant reservoir was completely empty. I refilled it and kept checking for leaks, no leaks. I called them to ask what their process is when checking fluids and if they had drained the fluid and why. The man I spoke to was so rude and didn’t even want to answer my questions as to what their process is, when I finally told him why I was asking, he yelled at me and said that there must be a leak and why am I even calling them. It’s now been a couple of months and I haven’t had to refill the coolant at ALL and there have been zero leaks and the level has remained the same. I am so dissapointed with this place and will NEVER go to ANY firestone for any care, at this point I wouldn’t even trust them to put air in the tires. I wish I could put negative stars as my review.

Spent $ 900 to correct squeaky brakes. Spent another $ 1600 at the dealership six months later to correct the same exact problem that Firestone supposedly fixed.
???

How is this place still open. Called them and asked pricing and time they closed. They were clueless. 4 guys standing around informed me that they close in 35 mins and that it will take at least 45 mins to change my oil so I’m out of luck. Done in less than ten mins everywhere else I’ve been

This is the worst place ever. do NOT… I repeat do NOT go to this firestone. I have been here a couple of times because my second option was far from where i live so i was forced to live with the worst customer service. There were times where i had to wait God knows how long just to get a little help. I think they kind of get bored all day without any tasks and since they are not being managed right, their attitude is beyond belief. I called a lot of different tire places in search of someone patching my tire. A nail recently got in it and needed to patch it so i took it to les schwab who were so happy to change it for me for free but I had an emergency and didn’t get it changed. The next day, i told my girlfriend to take it to the nearest tire store to get it fixed and i ended up taking her car to work. After 10 min in the store, she was greeted by the store manager DAVE SILVERTON, who assured her that she needed to get a new tire from them without even looking at the tire. She kept asking that she just wants it patched but the guy was stubborn and adamant, even when he was told that les schwab and other tire stores were going to do it for free. I mean at the end of the day, the nail is right in the middle and very easy to get out. However, because she’s a female, he thinks she doesn’t know anything and wanted to milk her. No wonder why your people aren’t honest and disrespectful and do not care about customer service. He’s a disgrace to his company and the person that made him a store manager needs to be re-​evaluated. The store is a reflection of him because he doen’t manage his employees right and therefore, all you get from this store is lie and deciet, if you care about your car or money, run as fast as possible from this store.
If there was a negative or 0 star, this place would be the first to get it.

My wifes car messed up the harmonic balancer (aka ‘crankshaft pulley’). I bought one from a parts store, and ask Firestone to install it. They said they would only install their part. I could take mine back so I said that would be fine. The gave me a ridiculous price. The said the part was $ 152. I said «No, it’s a $ 60 part». He said again «The part is $ 152». I said again «No, it’s a $ 60 part».
He looked me right in the eyes and said «Look, I pay $ 68 for it, and that’s not what YOU pay.»
I said «Goodbye».
They want to jack $ 92 on a $ 60 part? And then charge me for labor? Later days.

Came here in a slow day to try and get an oil change and right when I park there’s an employee parking another customers car and almost hits us while we were parked! And after she got into the parking spot she hit the customers car into the pole! On top of that she acted as if she didn’t hit it. Already horrible when we got there and then we go inside and the front desk stays on the phone for about a good 8 minutes and no one comes to accommodate us at all. When we finally decide to leave to get an oil change somewhere else the front desk lady comes outside to finally try to help us but who would want to come back after seeing that lady drive that clients car recklessly. Shake my freaking head!!!

They thought they had me pegged. A visibly non-​mechanical person as I walked into the shop, but I grew up in the boonies and were surrounded by men that worked on cars just for fun. I might not have the skill set to do an oil change by myself, but I know a few things and I certainly know when I’m being taken advantage of.
They did the normal up-​sale tactics that all oil changes do, bring me my air filter and explain how dirty it is and I need a new one, blah blah. Then they told me that my check engine light was on… It wasn’t when I parked out front — I told him this and he said «One second, let me check with the mechanic.» He returns and confirms that the check engine light is on and they can «run diagnostics» for $ 99.
I immediately told him that I would just take the car to Auto-​Zone and have them pull the code for me and then Google to find out more information about what specifically could be wrong. I can fix it if it’s not something that requires special tools. He told me «The code won’t tell you anything, you have to run diagnostics» — even more schtick. By this point I was not happy. I told him otherwise, that I can get a lot of information from the code and I don’t need any diagnostics to be completed by Firestone. He certainly didn’t expect me to say «pull the code» — his facial expression was clear as day when I said that.
They did the oil change, I bought in for an extra $ 8 and got the high mileage stuff (debatable whether I needed it but I got it), and I didn’t do anything else.
Miraculously when I was checking out at the end of this ordeal my check engine light had gone out! Amazing how that works!
I gave 2 stars for the oil change — had no issues with the car so I have to give them some credit. But these cut throat up-​sale tactics and outright lying to a customer has cost you some return business, Firestone. Mine.

This location has the worse service ever. Front desk guy Jon was rude and arrogant. Paid me no attention because of how «busy» it was (in actuality there was only 2 other people waiting and their cars were already being serviced). I came in about 3:45 just to replace my battery and it took them 2 hours!
To too it off my father comes in to ask about how much tires would be for his vehicle and he plainly stares and says that he wouldn’t know until he brought his car in. What… That’s what computers are for! You have a system to look up those types of things for a reason! Don’t just brush us off. Went to discount tire just down the street and they were able to look up what my father needed in seconds. Never coming to this location ever again.

Keenan was very professional and assured me that a coupon for a free oil change I was issued, would still be honored after some time. Even at a different location! I haven’t gotten the service done yet, but I value customer service, and THAT is how you do it! No attitude, no arguing!

Avoid this place at all costs.
Stopped into get a flat fixed. The guy behind the desk asked me If I used fix a flat.
I told him yes. He told me that the tire was done and I would need a new one.
Fix a flat would eat the tire. This is a lie and I sure some would fall this and just buy a new tire for $ 250.
Service center ! Not at all…
Les Schwab would fix this any day for free or a nominal fee.

Had a 25% coupon for an oil change. Good service there, good price. But what annoys me is that they recommended additional services of ‘you need 4 new tires and an alignment.” 1800 bucks! No thanks. They did not hard-​sell it, but either way, I don’t want to be told I need 1800 dollars of repair when I don’t.

The WORST «customer service» ever. Anywhere. My daughter, visibly pregnant, had to roll a tire into the shop herself, while the employees stood and watched her.
The guy who looked at the tire (which they did not have in stock) then ordered the WRONG ONE for her. Later, she tried to have them transfer the delivery to a different store (closer to home) and they told her no. She could only cancel her order and make a new one at that store.
The next day, she tried to pay for it by credit card on the phone so the repair shop nearby could go pick it up and mount it, but they would not let her do this. I cannot warn others enough — stay away from this place!!!

I needed 4 tires and an alignment. They did it extra fast, were prompt, courteous and very helpful.
I’d like to give a shout out to the technician named ‘Tony’. Not only did he give me lots of helpful information about my vehicle and how to maintain it, he even offered to buy me lunch.

Never completes on time quoted. My brother warned me not to go here. Now I’m warning you too.