Walmart Supercenter

I’ve been to the vision center to see dr. Saboo twice now. Not only was the staff amazing, but dr. Saboo remembered me and it’s not often that level of customer service is reached. I will highly recommend that if you need to get a check up on your eyes, go see the staff at this walmart vision center on Vista knoll. Thank you so much Dr. Saboo and team for making my exam fun and effortless!

I’m really not happy about my last three visits to this place. Don’t ever go to this one if you can avoid it at all costs. They never have anything you need, absolutely no customer service, you have to basically hunt down people and corner them before you can get help and then they don’t know how to use their own computers to look up things or to even offer the choice to have something transferred from another store. The management must be really poor, as is their training. I have never felt so unwelcomed to a store in my life.

I’m going to have to give this one a four star. Even though it’s the same at every other Walmart there is something different, a few of their prices. For example, I found and item $ 15 less at this location then every other location. Yes most of there items are the same price as others but it’s the holiday items that give discounts. I guess It depends on when you go!
As far as the staff, they all seem nice and welcoming. They ask if people need help and try to make it as convenient as possible. The facility is clean and I have not yet seen debris all over the ground.
As I have said in other reviews at other Walmart’s, they all have pretty much the same items. Some maybe different like clothing materials or occasionally prices. I have found this location to be very good when it comes to prices and new items in stock as far as clothing!

This location is pretty clean and friendly. Well stocked and staff is friendly. They have some great prices on cake circles and cake rectangle bases. Prices overall are pretty cheap. They also have a ton of clearance stuff too since its located in a smaller populated neighborhood. The weekend wasn’t even bad either. I didn’t wait in line long at all!

Generally a pretty nice store, the service could be better, I was there the other day and my cart looked full, keyword is LOOKED and I still went into the express cashier lane, the 20 items or less lane, the cashier was quite rude and didn’t greet me nor did she thank me for shopping there, she just look at all my items like I broke their sacred rule, and guess what it turned out after I checked out I only had 17 items!!! So I didn’t even break their rule. I was perfectly fine to go through the express checkout. Probably try to avoid this one if you can the one in Spanish Springs or Damonte Ranch are your best bets.

Worst Walmart in Reno. Newer store, but regularly out of stock on many items, and the management has no idea what customer service is.
My visit a month ago, I looked up an item online to verify it was in stock, and living 5 minutes away, went to go pick it up in the store. The online price was $ 4 less, and they refused to price match it because it was 2 months before Christmas, and «not within the time allowed to price match to their online site, per the store manager». Really?! You can’t honor the prices on your own website, when the price matching policies state that you will? I ended up pulling an ad for Best Buy that also had that price, and they finally agreed to drop the price. What a waste of time.
2 weeks ago, I purchased a pair of boots for my daughter. I pulled them out of the bag to waterproof them this evening, to find that the zipper was broken. Went to Walmart, got to the service desk at 954, to be told that they were sorry, but it closed at 10. I argued that it was now 9:55, and should not be closed. They claimed they were very busy getting ready for Black Friday, and didn’t have the time for my return. I had the manager called, they took the boots, scanned the tag, and when I told them that I did not have the receipt (as I did not intend to return them except my kid cannot wear broken boots) they advised that they would need the date and amount of purchase so that they could look up the receipt, and then it was going to take 30 minutes to do that. When I insisted that I had the time to wait for them to look it up, suddenly they cannot find the bar code in the system, and I cannot possibly have purchased it from Walmart (even when the tag says Walmart right on it). WORST CUSTOMER SERVICE OF ANY STORE IN THE AREA. I shop at Walmart way too much… I regularly go to 4 different stores in this area, but this is the closest to my house. I wish it was a better place with better staff who actually bother to try being decent humans when you have an issue.

This Walmart has turned in to a Petco. Just today alone I have seen 4 IN the Food section no less. 2 of them being very LaRGE dogs. I have 4 dogs myself but this is disgusting!
Stood in line for over 20 minutes to return an item. Got what I needed and now standing in line again. A hour in Walmart for 10 items is awful!

The first thing I can say is that I’m not a fan of Walmart. I think they treat their employees like crap, (Probably why you don’t see the same ones when you shop there.) And they sell cheap crap from China, which is how they keep their prices down.
That being said, yes, we shop at Walmart for a select few items, because they are so much cheaper than anywhere else, and I’m sad to admit that. I’d love to boycott Walmart just because, but we’re on a budget like most people, and, so, here we are.
We buy our cat food and cat sand here, because it’s a bargain compared to other places. We also buy our Christmas wrap here, for the same reason. That’s about all the shopping we do here, but that’s more than enough for me.
Why two stars? I’ve noticed that the people on the floor are fine, if you confront them, but they suffer from what my husband calls «the Raley’s syndrome» (more on that later in another review). In other words, they’ll ignore you completely unless you actually confront them with a question or problem. Then, they’ll help you, other then that, you’re on your own. I also agree with some of the other reviwers, that they lack training, they don’t know about products, and they certainly lack customer service skills. Some of them act like they’ve just been shoved out on the floor without any training whatsoever.
This location is new, so it hasn’t had the time to become rundown and shoddy, but given time, I wonder what it will become. My only other complaint is that they only have two motorized scooters for the entore store, and that’s not nearly enough. My husband can’t push me in my wheelchair and manage a shopping cart, too, so that’s really a pain when they don’t have a scooter available. I’ve seen other complaints about that, and they don’t seem to be doing anything to alieveiate it. Shame on Walmart!

It’s Walmart. But I like this one better than other Walmarts in the area so I thought I would give it better than 1 star.
Seriously, everyone knows the problem with going to Walmart and that’s really not going to change. But can’t beat those prices. If you go in there expecting this to be anything better than Walmart then you will be sorely disappointed. Have low expectations and you’ll be able to squeeze a two star experience out of this place.

One thing I learned from this location? Don’t ever order from the online to store pick up option. It is quite concerning that the people who work here are poorly trained and no people skills.
We ordered an item online and drove out to this particular location to pick it up. We went to the site to store counter where there were 2 people working. They were both scrambling to assist one person. Apparently, they couldn’t find her item. Instead of explaining to the situation to the customer, they stood around smiling and laughing about not being able to locate the item. The customer told me that she had been there for 45 minutes already. The employees kept mumbling about the item «not being picked» yet. Apparently, someone in the electronics department is supposed to venture out in the store, pick up the item, scan it, and bring it to the counter. So… call someone to go pick it up and bring it!!! HELLOOOOOO…
After walking around in circles for what felt like forever, they asked the lady to wait and then assisted us. Well, we had the same issue. This time, they couldn’t even find our order. I showed them the receipt and pick up time. *cricket cricket*. Nothing. There goes the mumbling with the «item hasn’t been picked yet» talk. Blah.
Finally, they called the manager to come by to help us. And then… a baby went missing in the store. So, the manager left until the situation was taken care of. Thank goodness, someone found the baby. What a nightmare.
To try to alleviate things, we went out in the store, found our item, and brought it to the counter. Nope, they couldn’t do anything. They had «to pick it first.» WTF???
Eventually, the manager told us that their systems were down and there couldn’t be anything done at this time. She asked us to go ahead and buy our item at the register and ask for a refund from the website.
How frustrating. Worst customer service experience EVER.

Wally world… It is what it is… Ridiculous customers, service, pricing and well yeah everything.
I came here hoping to get some ammo that we were told they received that morning. Unfortunately, they were sold out by the time that we arrived. :\
The service from the staff here was pretty lacking and unhelpful. When queried about what was available, they didn’t know, and didnt ofer to look it up. In addition to that they were pretty unwilling to help me find when the things I was looking for would be in.
Seriously way to engender brand distaste. I also walked past the Christmas clearance stuff, and it was highly disorganized. It was very unenjoyable to see what they had strewn about haphazardly.
It also reminded me why I am usually very unimpressed with anything to do with this store. I kringe at the thought of going here to shop for the most part and nothing that happened here has made me consider rethinking that.

A little cleaner than most Wal-Mart’s but no customer service and only two handicap electric carts that are always in use

Why does this walmart stock WAY less of food products that all the other Reno walmarts do? It’s close for me to go but it’s almost worth just driving further to the other ones. They are always out of simple things and you can’t find half of what you are looking for

Your normal run of the mill walmart location. Never enough registers when you need them. 3 – 4 open after 5pm but 12 open between 9 – 5 when everyone is at work. They always have a good selection but what walmart doesn’t?

I could’ve sworn I already wrote a review for this Walmart. Oh well, here goes nothing.
The location is convenient, but as all other complaints state: there are never enough checkers. I like that they have the self check out. It’s nice when you only have a couple of items. However, lil momma and her cart full of kids pulling another cart behind her is not okay to bring through that area. They should have some sort of a reasonable limit. I typically get all of my dry food, baby food, basic necessities, and such from Walmart, but avoid the produce. It’s never really as fresh as they say it is. Prices are fair parking is ample employees are decent… Not much else to say.

On multiple occasions my wife and I have shopped at Walmart Supercenter #4239-​Reno. I have never seen in my life, in any store seen such a disregard for customer service. It is apparent that the service of the customers who shop at this store is at the bottom of the list for priorities set for your employees and store management at this site. When asked for assistance, you will receive nothing but bullshit excuses, because the employees apparently have something better to be doing, or have no intention of helping you. When I asked an employee in the electronics department if an item was stocked at the store, he pointed to a general area in the store, and said, ‘You can look over there, but good luck!’, and walked away. Three times my wife and I have waiting in the
Service area for 20+ minutes being asked by multiple associates if we’ve been helped, but apparently none of them were able or available to do so. Each time I have left this store with a bad taste in my mouth. Your commitment to the customers at this store is SHIT and I can taste it! I am strongly considering no longer doing business with this store.
Sincerely,
A Disgusted Customer

Just like what everybody said, this location is ok just because its close to where we live. The only problem is that they don’t have good selections especially when it comes to clothing and toys (actually everything).

You know, it’s closer to where I live, but I don’t like shopping here, the stocking staff can be completely rude and assholes, so it’s a bad idea to shop at night, but daytime brings out some of the weirdos as well.
You’d be better off shopping at the Raley’s right down the street.

Close to my house and one of the «ok» Wal-​mart stores in Reno.
Really what can I say about Wal-​mart that you don’t already know.
Wal-​mart is just Wal-​mat…
Update…
I always save my returns for Walmart so I can a few at once.
Some hits on doing returns here…
1. if you buy on line make sure you have the return print out from the ONLINE BUY with you. (Even then it takes TWO people to figure out how to do the return)
2 If you have anything that doesn’t have a receipt do them all at once. You can only have 3 no receipts in 6 mos…
3. I you have a receipt (Like I did) for something that was over 90 days, return it as a NO receipt. Because even though I had a receipt they would not return the items. (extra garden seeds. So I told her to return it as a NO receipt… Yeah that threw her for a LOOP…
FYI: I use to work for Wal-​Mart (16 yrs) and walked away when the company changed and was not for their employee’s anymore! That was over 6 years ago. So these are just some inside info.
UPDATED: 8-​18-​2014
I tried Walmarts new SAVING CATCHER and it does work… GET THE APP :)

I just got back from my first visit to the brand new Walmart Supercenter here in town. Finally, the North Valleys have a Walmart! What’s more, the North Valleys finally have a major shopping presence. The opening was this morning and it was a very festive occasion with a pretty decent turnout from the locals.
The store is beautiful and the location around it is visually striking. There was an abundance of employees and suits on hand to welcome the shoppers and ask if any assistance was needed. The store is clean and organized, as is expected from a brand new store.
The layout is a bit different from the other stores in town that I’m accustomed to shopping at. It’s going to be a while before I become fully comfortable with it and know where to find the paper towels automatically. The grocery section is well stocked with the usual suspects however, I did notice that the coffee creamer selection was pretty limited compared to the other Walmarts in town. Nothing major but it definitely registered on my radar. It made me wonder what other selections might be limited. Time will tell when I do my first major grocery shopping trip there later this month.
The employees seemed very friendly, of course, I’m sure a lot of that was due to it being opening day. But on the whole, I would say they were as excited as the shoppers. It made for a very fun atmosphere to shop in, though I did get a little tired of being asked how they could help me by about the 10^th time.
The food vendor this particular location is Subway sandwiches which was neither a foregone conclusion nor a surprise. We already have two Subways up here and two McDonald’s so either vendor would have been rather superfluous. I wish they could have found a different vendor to work with, even though I know Walmart tends to default to Subway or McDonald’s these days. Some variety would have been nice.
It’d also be nice if they had some place to get a hot cup of coffee. I sure would have liked it this morning. Maybe Subway serves coffee, if so I didn’t see any obvious signs to that effect.
The biggest mark against this location is the utter lack of self-​checkout lanes. There are NONE to be found. Each side of the store has some «speedy» checkout lines (none of which were at all speedy when it came time to check out, by the way), but the lace of self-​checkout is a major problem. That disappointed me more than anything else.
There’s some room for improvement here, to be sure, but I think on the whole it’s a great store. The parking lot is laid out thoughtfully and is easy to navigate, the store looks great inside and out and the experience is rather pleasant. I’m sure my review will change as time goes on but I wanted to get this out there!