U.S. Bank

I guess it’s a bit odd to review a bank, but I can’t help but share just how happy I am with this branch. I wish more locations could be like this one.
The staff are helpful and kind, and the bank is well kept and clean. It offers a drive-​thru ATM, as most other ones do, too. Easy-​peazy. Nice gals. I’m a fan.

We switched to US Bank a free years ago and thus is by far our favorite branch. Our first interaction and every one since gas been the same– awesome! In fact I needed some help executing a trust and 3 different employees helped me at different times.

I could write a novel about how much I love this US Bank branch! It’s not exactly conveniently located for me but I always look forward to depositing my checks to have the friendly staff address me by name, ask about my job/​life/​plans for the weekend, etc. They always stick treats in the tube and gladly accommodate my constant request for pens or deposit slips.
Love their staff, attentiveness to customer service and how quickly you get in and out of the drive-​thru lane!

This branch sucks. Don’t use their ATM!!! I used their ATM when they were closed and it wouldn’t return my ATM card yet I was still charged a $ 3.00 fee. I went back the next morning and Anna the teller was pleasant and told me she couldn’t get it but would have the ATM service person get it and she would have it available the next day. She took my name and phone number. No problem.
I went into today and Anna directed me to two guys and the clean cut well dressed bald guy told me they destroyed my ATM card because it wasn’t with their bank. Since their machine ate my card, I asked them to get a hold of my bank an just get me another. He said they won’t do that but he would get their phone number. No apologies, no return of my $ 3.00.
The irony is I was going to use my returned ATM card to withdraw money to open an account with that branch. Screw them!