Toys R Us

2^nd time going to toys r us Reno nv. To pick up something for grandkids, one register open and Natasha once again using the time to catch up on her personal socializing, who she ran into, who’s seeing who etc. the line grows and I have been there for almost 10 minutes. Finally I requested she call someone, no apology just a dirty look, do your job. It’s no wonder online shopping is preferable, customer service has gone by the wayside. Though to their credit other staff members were welcoming and helpful. Natasha should probably not be a cashier if she can’t do the job, she may be better suited in a back of the house position.

Now this place is where a kid can be a kid! Well what I’m trying to say is where I can be a kid!!! They have almost every toy you can possibly think of. The only difference is this place may have higher prices than others. But most of the time not have it in stock compared to others as well.
The good news is it is right next to Chucky cheese. So when planning birthday parties you know people are going to go there to get toys. Or vice versa you may forget a toy and you can just run to Toys «R» Us for a gift!!!
The biggest downfall I have with this place is how dirty it is. Every single time I walk in there’s always dirt and trash on the floors. Mostly in the entryway. And the toys are messy on the shelves.
You can always find amazing deals! If you’re really looking. They usually have the clearance items in the basket in the middle of the aisles!
So when you try going here don’t forget to play a little bit a ball in the aisles. Just make sure you watch out for other people!

Customer service is the worst. The manager lied to me and told me her name was Anika even refused to help me, when I asked her associate at the register, she wouldn’t give me the managers name. So I asked a man in a dark blue shirt and he said her name was Ericka. Why would a manager lie and refuse to help someone when I’ve been directed to her. I’ve made the call to the corporate office. Will update when I have spoke to someone.

Everytime I come here it always bring me back to my childhood. All the times spent here looking for toys, video games, and just getting lost in this store flood my mind. My strongest memories are when my buddies and I would come here to look at the strategy guides for video games. We would be stuck at a level on a video game that meant a trip to toys r us. It would be a half day event. We took the bus here and looked up on the strategy guide to see how to beat the next level. It was an adventure. It’s not like that anymore. I miss those days hehe.
There is plenty of parking and they do a pretty good job of cleaning up the shopping carts in the parking lot. They have a great selection of assorted toys, video games, board games, action figures, dolls, and much more. My interaction with the staff was good. They weren’t bad like most of the reviews on Unilocal.Thanks for reading my review.

Usually big box stores have nonexistent customer service. A recent expedition to Toys R Us was a definite exception.
Why an expedition you ask? I needed to pick up some items so I could administer a state mandated assessment — a toy sailboat, a toy cooking pot, a toy motorcycle.
I entered the store about 15 seconds after they opened so I really had the whole place to myself. I was wandering the aisles completely overwhelmed by the visual overload. A very nice young man came over and asked if I needed some help. I told him what I needed. He said, «I don’t think we have what you need, but let me show you what we have.» He was right, I was not going to buy a $ 20 kitchen set for one toy pot. I was ready to go out and try someplace else when he said, «You might want to try the dollar stores or the thrift shops. I think they might have what you need and it would be a lot cheaper then what we carry here.»
I was blown away by both his courtesy, his effort in helping me find what I needed, and then making a really excellent suggestion as to where I might find what I needed.
Will I come back to Toys R Us? Probably not if I can avoid it. But This experience made me realize that there is some dim hope out there for customer service to become the norm and not the exception.

Ok my wife bought me a Peanuts hot dog and bun toaster here in Christmas time 2014. We both saw it shopping for our grand kid. It’s was 25 – 30 bucks and 30% off that. So she said she paid 24 bucks about for it. It was so damn cheaply made I asked her to return it. She just returned it today and didn’t have the recite. They gave her 12 bucks store credit for it. She asked why only 12 bucks when she paid 24. The clerk told her they raise prices for the holidays. WTF is that! I thought that was illegal to do but either way we will never shop at any toys r us again. I think that is messed up.

The place to feel a kid again! There is a wide assortment of toys, even some figurines for adults. This place was packed after the holidays but they did a good job of trying to funnel people out in a timely manner at the cash registers.
This review is mostly for the cashier. I did not catch her name but we went Sunday around 1 p.m. and she was so patient. The two kids had two gift cards apiece and we kept track of all their purchases. When we got up to the front we discovered the gift cards were not split up properly when gifted to us and we had to shuffle things around. She never once lost her cool and was completely patient, even with a long line waiting to check out. Thank you lady for making a stressful shopping trip relaxing.
TIP: Don’t trust the price amounts children give you. They’re probably not right.

I used to like to shop here but I find that most of their employees are not knowledgeable and could care less about customer service. There is a young female manger that gave me a big attitude because of an item that was priced wrong. In the end she got mad because I was correct. I feel that a customers experience should be good when shopping and not come out of the store upset. I recommend shopping at Target or Walmart :(

My most recent experience here was not that great! My husband and I were waiting for their big Christmas book of toys to come out. I called and they told me that the Christmas book was coming out during that week. So I showed up on Thursday and the cashier, I spoke with, was extremely rude to me. I asked if their Christmas book was available and she responded «It hasn’t even come out yet!» So of course, I asked when does it come out. Her answers were short with a response of «this weekend.» I got the answer out of her with the third time I asked, when she finally told me Saturday. Well, I come back on Saturday and the cashier I dealt with this time said it doesn’t come out till Sunday! This time, the employee was helpful and apologetic as I told her I was just in the day before and given the wrong information. I love Toys ‘R’ Us. We come here to get almost every toy we buy for my nieces and daughter. Its unfortunate that an employee doesn’t care enough about their job to even force a smile out or attempt to give out correct information. Of course, I will be back here. I can’t seem to stay away but I hope to see better customer service in the future!

Three stares because of the inventory. You can find just about any toy here. From vintage yo-yo’s to the hottest new power wheels jeep, they’ve got it all. Pricing seems a bit higher that at Wally world or target, but they offer many items that their cheiper counterparts don’t. So, next time you pull up to chuck e cheeses and realize you forgot to buy your nephew a gift, run over here and grab him something. Just don’t forget to take the price tag off!!!

This for a Toy-​R-​Us in Reno, Nevada.
After visiting and Unilocal reviewed some SoCal Toys-​R-​Us, how does this Nevada counterpart stack up…
…The same as the Toy-​R-​Us in Jamboree, Tustin, California I previously reviewed: The same non-​help, lack of inventory and lip-​service, except with a refreshingly dismissive «Hoodie F*!» Western twang.
This exact lack of merchandise and professionalism between stores 500 miles apart would be (sad) funny if it didn’t show that improper stocking and training knows no boundaries.

Toys R us offers up a good reason to never order online and pick up in store!
Ordered a Razor for my son online, they send you an email saying
«for a QUICK and EASY pick up EXPERIENCE you must bring printed copy of receipt»
I did that! Their email should read:
‘For a slow and incompetent experience bring this printed email and expect to stand around for 20 minutes while we try to get your order“
They want you to believe the order is pulled and sitting up front, they would also have you believe that there is an area in the front of the store just for online orders, not!
First I had to stand in a checkout line, then the casihier says I have to go stand in the «return and exchanges area» Once I got to the front of that line, then they start to look for your order.
Do yourself a favor, shop elsewhere, or just go down to the store, find the item on the shelf and pay and leave, much faster.
I also voiced my complaint to the store manager, which didn’t do squat.

Did my holiday shopping online on Cyber Monday ¹²⁄₂. I took advantage of buy one get one 50% — cool — saved me money. Free delivery. My package was on my doorstep WEDNESDAY — 48 hours later! Heck, I’m still waiting for my other Cyber Monday purchases to arrive from other box store retailers…

This is the worst store I’ve ever shopped in. All their prices are higher than Target or WalMart and there is no reason to shop there in my opinion when customer service, courtesy, prices and all items can be obtained elsewhere.
While this is certainly not their fault, the employees lack fundamental knowledge regarding the store and company policies and are unable to multi-​task. The second a customer has an issue, they immediately get defensive and you won’t hear an apology out of any of them. Heck, they can’t even manage a ‘Happy Birthday’ for birthday club members.
Management lacks knowledge on their policies and they refuse to show you whatever policy they are quoting, in writing which is against the law. Even when shown their policies printed in their ads, they deny that this is their policy. Apparently the managers can make their own rules in the stores? There are no asterisks notating additional information however, according to them, there definitely is and they are geared against the customer in every way. Make sure and print the policies from their website before attempting price matching, refunds or anything other than a straight ‘buy and leave’ at that store.
Employees and management tell you to call their 800 number as their way of dismissing you. If I’m in the store, I don’t want to call the 800 number, but at the very least, one would think they’d offer the use of one of their phones. That’s too much to ask though.
The store isn’t very clean and I agree it’s chaotic. I’ve found one person, on one occasion, who knew what they were talking about in the electronics/​gaming department, but that person knew nothing about anything else in the store.
Getting them to match prices is like pulling teeth where at Target, you don’t even need an ad and can show them on your smartphone and they’re HAPPY to help you. At WalMart, their layaway policy is more lenient and they honor price reductions.
The customer never comes first at this store and to be honest, there is no reason to shop here when everything else is obtainable at the other stores like WalMart (free ship to store, free layaway), Target (use the red card and get an extra 5% off plus an extra 30 days tacked on their return policy and free shipping).
A little smile, a ‘I’m happy to help you at this register,’ a little nicety and some customer service and retention training will go a long way Toys R Us.

This store is a bit chaotic and just doesn’t seem very clean. The clothing section is regularly disorganized. There is a good selection so that is a plus if you can brave the store. Two out of three times staff was unfamiliar with what the store carries or even where to find particular kinds of items. Exchanges are pretty easy.

they had wiis in stock, that was cool. kinda messy & cramped layout though. and mr. toys r us manager guy who told us to drive down mccarran to find sonic… you’re an ass.

We stopped by here because my cousin promised his kids that he would buy them toys in Reno. I haven’t been in a Toys R Us in years so this was kind of fun for me. This Toys R Us is also one of the few places that I know that have Nintendo Wiis in stock, so I guess thats cool, too. The only thing that pissed us off was that the employee there gave us bad directions to Sonic Drive In and because of that, it took us almost 45 minutes to get to where we wanted. Boooooooo!