The Home Depot

I seem to be spending more and more time at Home Depot. Seems that with Spring comes all the items that need sprucing, fixing etc… While I don’t mind shopping here, the one thing that gets to me is it always seems like the item you want is sold out about 80% of the time. Guess I have the same taste as everyone else in Reno.

This is a great home depot. I think they go out of their way to be helpful compared to other stores in the chain, or Lowes for that matter. We go to this store all the time now. They fixed how they give the military/​veteran discount and I appreciate how it works now.

A Home Depot review is almost like a McDonalds review no, it’s almost like a Starbucks review. The stores are basically all the same. The employees are all pretty much the same. And the value of a review is almost nil. So why should I take the time to write a review?
Well I have been there dozens of times so why not give them a little Unilocal love. They have been there every time I’ve needed them. Not a ton of expert help, like the «good old days» but people have always been friendly and pointed me in the right direction for whatever items I have needed.
For work I’ve been able to get some last minute stuff that would have taken days to order through the more specialized shops in town.
Parking lot is littered with the WORST speed bumps. Not really a reviewable item, but a nice heads up for anybody using Unilocal to decide where they need to go and get their home supplies and hardware.
No bad experiences here for 8 years. Yup. A-​OK.

Paul in flooring has below customer service skills even laughing at me because I am eager to install my blinds which I paid for Nov 5^th and it has been over 2 weeks since I’ve purchased this. I do not recommend using these people for blinds. I’m extremely disappointed at the process and the delivery of the product.

My husband sends me to pick up a «few things». I always go to this location because I have no idea what he wants. Armed with a list, I can always find someone to help me.

I’m very late in getting my backyard garden together, so considering it’s July, I was pleased that that they still had a decent selection of annual flowers to pick from. The plants seemed extremely healthy and while Lowe’s prices were a touch less expensive (that I remember, anyway), the plants seemed slightly better in quality.
Staff were very helpful with loading up things and asked if I needed assistance to my car, which I politely declined.
Something that caught my eye online was a small «rug» of fake grass that I definitely need for my patio. Add that to my list of «wants» versus «needs.»

With home improvement stores being similar to Starbucks (one every 5 miles or so and all the same) what makes you keep going back to the same one? Customer service. A lost art in retail. Well high five to the employees at the Home Depot by RC Wlley. I have 3 home improvement stores locate about the same distance. I’ve shopped them all for one reason or another, but the way I have been treated here surpasses the others, even those with the same name.
The garden department in particular. They have a new system while waiting in line to check out. Some one comes by with a scanner, scans your cart, and by the time you get to the register, (rather quickly) your ready to swipe your credit card. No need to ask ask for help loading your car… They are on it! Questions about gardening? Plants? Fertilizer? Mulch? They have an answer, or they will get you one!
Now I realize this isn’t the service all day everyday, but they plan head and seem to beef up employees during busy times. Making your trip to the ever so crowded home improvement store faster and more enjoyable. Ask for Sammie in the garden are. She’ll be glad to help, and don’t forget the survey! You could win $ 5000 in Home Depot stuff, and, the employees appreciate the kudos.

Everyone knows about the large inventory of items for you home and yard. Their prices are fair. They normally don’t carry the top quality items. The hired help generally has poor knowledge of products and how to use them however they do know all of the company lines to recite. I have had a bad experience with carpet from this store. I would not recommend buying carpet from any Home Depot.

I was in for some carpet cleaner. Some how, someone got blue ballpoint pen on the living room carpet. I’ll never tell who it was. Don’t look at me like that!
This place has one of the very best selections of cleaning supplies so if it’s a hard to get out stain, this is my first stop. In fact, I actually know the exact location of this aisle since I visit it pretty frequently. I grabbed up several cleaners in hopes that they would fix my problem, I mean THE problem. No such luck unfortunately but at least there was a good selection and the cleaners did seem to reduce the stain. It just wasn’t eliminated completely. Time to call the carpet cleaners.

This is the Best Home Depot in the Reno area. They have REAL Pros in the electrical and Plumbing departments. Lots of staff and really friendly.

Worst experience ever! Went to the self checkout and when I was having difficulty scanning an item the attendant completely ignored me after I got his attention. Left my items and went to Lowes.

John, at Home Depot on steamboat parkway, was very helpful. He went out of his way to track down the exact item I needed at a different location because they were out of stock. I would recommend this location to anyone looking to improve their home :-)

Home ownership brings with it many joys and many pains. For both, my husband and I find ourselves at Home Depot at least once a month. Currently it’s for soil, annuals, and gardening supplies, but when we bought our house, it needed to be outfitted with blinds, ceiling fans, and all of the other crazy things you need to buy when you move into a new home.
The blinds department is great. They were super helpful, and very patient with us as we changed our mind about 27 times during the process (hey, blinds are expensive and we have to live with them forever!)
The employees are famous for knowing EXACTLY where things are in the store — «aisle 23, halfway back on the right, third shelf.» It’s amazing!
However, the customer service can be hit and miss. My husband and I were looking to buy a new BBQ. For large (expensive) purchases, we usually hit Home D and Lowe’s, comparison shop, then return to one of them to purchase (hey, we’re not millionaires!). We found the selection to be pretty comparable at both. However, the gentleman at Lowe’s was so helpful in answering all of our questions and giving us the low-​down on each and every BBQ — then we went to Home Depot to comparison shop, and couldn’t even get anyone to stop and help us. Needless to say, we went back to Lowe’s to purchase.
I hate pitting them against each other, because I’ve had less-​than stellar experiences at Lowe’s too… but we have to be cost conscious! However, amazing service at one would justify spending a bit more than I might spend at the other.

My 1991 15 Passenger Dodge Van was the best money I ever spent! It’s taken me to Burning Man and back twice, moved my entire two bedroom house in a few short trips, and helped me complete home improvement projects without multiple trips to Home Depot! In a recent move, I found myself on the market for the A-​Frame ladder, and when you need a ladder, you could hit the internet and have it brought right to your door, or you could hop in your 17 foot van and go get it yourself! So… my fiancée and I hopped into Big Bertha, as I affectionately refer to her, went on down to Home Depot and picked us up a good old A-​Frame!
I never knew there were so many options when it came to ladders, but man I got a schooling when I went to Home Depot this weekend. There were short ones, tall ones, fat ones, skinny ones, blue ones silver ones, yellow ones, and green ones. It was so hard to make up my mind… that is until I saw the prices! These things can get pricey, but a simple 8′ aluminum did the trick! $ 88 bucks plus tax and we were on our way to enjoy the rest of our day playing house.
What fun! Luckily for me it ended at the sports bar for wings and beer, so I really didn’t complain. Just a nice Sunday afternoon with my fiancée.

I wanted to make sure that I left a quick review of this store as the employees here deserve recognition.
My boyfriend and I live in South Lake Tahoe, but had to drive out to Reno the other night for a couple sets of blinds at this Home Depot store (the one in Carson ran out of the ones we needed).
We arrived between 6 and 7 pm; the store was not busy. A younger guy directed us politely to the back of the store exactly where the blinds were and a very sweet and friendly woman helped us to cut the blinds (I believe her name was Mary Kay or May– so sorry I didn’t catch it!). Anyway, she cut our blinds as needed and did so with a warm smile so I wanted to note how pleasant that experience was.
We were also looking for some light switch plates and had to wait for the aisle to open up as they were moving items on the top shelf on the next aisle over. We stood there with a gentleman (who’s name I believe was Bob). We chatted about what we were looking for and he asked very specific questions which helped him direct us to the exact item we needed. We then chatted a bit about the holidays and the area. He was also very warm and helpful.
And then upon check out we met Ray (I know I got this name right, lol) and he was equally courteous, quick to ring us up and wished us a happy holiday season.
For me, home improvement stores have always seemed daunting and it has always felt like a chore to go because I can never find what I need and it’s usually hard to find someone to help you. Not the case at all in this store. I hope their management knows how amazing its staff is.

I love this store unlike the ones in Carson City, this one is well laid out and well stocked!

On June 6^th my whole house was measured for new flooring. On June 7^th I received a call from Home Depot’s measuring center and the woman told me that they would be a little late with my estimate because they were waiting for a response on the stair estimate from the flooring installer. She assured me I would be called by the 10^th at the latest. In the late afternoon of the 10^th, I called them and Troy told me that they hadn’t heard from the floor installers and that «maybe» they would get back to me tomorrow. I suggested he email them again and he said he would. On the 11^th in the late afternoon I called them again and Demitri said they hadn’t heard from the flooring installers and that he would email them. In the early afternoon of the 12^th I called and Jennifer tells me that the installers were emailed on the 9^th and they still hadn’t heard anything so there was nothing they could do. One email, a day after they told me they were waiting for a response and no other attempts to get the estimate and thus my business. I then spoke to a manager, Craig, who told me they do 10,000 measures a day and some fall through the cracks. Sorry. That’s it. Nothing to resolve this issue. So I went to the Home Depot store and spoke to Rob, who I believe is the Operations Manager. He got on the phone and left messages with the floor installers and said he would keep trying to reach them every half hour until they answered and then he would call me. Today is the 16^th and not a single representative of Home Depot has contacted me. So, I guess with 10,000 other measures a day, they just don’t need my business.

I like this Home Depot the best. Their nursery has a bigger selection than the other one, it’s closer to my home, my dogs are welcome (but their welcome at all locations), & the staff is friendly!

I’ll keep this short and simple.
I’d come here over Lowes any day — staff here has always been helpful with me and takes their time. If a mistake was made they make sure to take care of it.
Also, the location if you are in S. Reno can’t be beat.

This store is only a few minutes from my house so it’s my go to home improvement stop. We’ve purchased a wide range of stuff from this store from fans to paint to tools. Everyone is super helpful. I always head to the pro desk if my question is tricky but every single dept. has smart and friendly staff. They all know whats up!