Textbook Brokers

This business is NOT affiliated with TMCC, yet it is using TMCC in its name.

Today I went to text book brokers for all of my classes, and got 7 books for $ 90 instead of 1 book for $ 90! What a deal!!! The staff was nice, and easy to deal with.
My only suggestion is have a print out of what books you need and they will get you in and out. I brought my book list with me.
I can’t believe how nice these people were, and I didn’t feel raped and pillaged after. What a great business model!

Mistakes happen, sometimes more than once. I was seriously done with this place; however, the regional manager reached out and genuinely tried to get my business back. We talked about the store’s weaknesses and turning those weaknesses into strengths. I finally have the books I wanted and they were delivered to my house, that really makes me happy. I like to annotate these things and then open up a few years later to see what’s changed and reflect.
Thank you Textbook Brokers for trying to make things right. I appreciate it. Since this store went above and beyond in resolving my case, I will give them a 4-​star rating.

We all know that textbooks are ridiculously overpriced. That is just the way of the world. Paying an arm and a leg for a product that you absolutely despise gives you a gut wrenching feeling, but we have to do it. It inst the fault of the people here at Textbook Brokers.
Places like this get a bad rep, mostly because people are jealous of their business plan. They rent or sell you a book for almost retail price. Later they buy back the book for pennies on the dollar and then resale again at the original price. Genius! if you are the business owner. Hopefully one day I can come up with something as profitable. Unfortunately, for the student who has already spent every last dime they had on classes, it seems criminal.
After having spent hundreds of dollars on books that were unnecessary for the course because they were listed as «mandatory,» I have learned a valuable lesson. Wait until after your first day class to buy the books. The syllabus will help you determine how «mandatory» the reading material really is. No more wasted money and books collecting dust. Your welcome.
One of my favorite things about renting books from Textbook Brokers is that they are normally used. There is nothing better than opening up a used book and seeing that somebody else has already done half the work for you. Annotations, highlights, and commentary marked all over is well worth renting from here. I walk in and ask ask them for the most used book on the shelf. Tip number 2: Work smarter, not harder.
This place has been great for me. They always have whatever I need in stock and most the time its ready for immediate pickup. If they don’t have what you need then they will ship it to you free of charge. The people working behind the counter are always friendly and helpful. If you are renting a book, they will send you text messages and emails to make sure you don’t miss the return date. Interactions are quick and easy.

So I got a call from BBA Solutions which owns textbook brokers. They apparently saw or somehow found out about my dissatisfaction. They were talking about crediting my account, which if possible, that’s cool. This review isn’t for textbook brokers but more the parent company. It is cool that they actually care… my other post no longer shows up? But oh well. When I initially went here, my books weren’t stocked by the time I was told they’d be and they tried to sell me used books when I had ordered new ones without crediting me the difference. It was resolved when I brought it tl their attention

Was told to stay away from the campus bookstore and the textbook brokers, but as a first year student, was convinced to explore my options.
Should of never done that.
I was trying to find good deals on my textbooks for PSY 101 and NURS 140, from last semester I learned that online shopping for textbooks was much cheaper, but this semester I wanted to see how much they’d offer me at Textbook Brokers before going online.
I questioned about my PSY textbook and he stated i’d have to buy it for 69.95 (just $ 4 less than the TMCC book store) and for my NURS 140 I could rent it for $ 105 (including the access code). I hesitated because I knew I could find much more cheaper online. As a very no filter person, I had no trouble saying «I think I could find better online». The guy had the nerve to tell me I won’t find a better price online, especially with the access code and blah blah blah.
He was very wrong.
He then talks to me about the: ‘take it home, pay later’ and when I still am hesitating about it, he says: «look I just don’t want to see your face again» i knew what he meant, but can you at least word it better? Also can you be anymore pushy?
After having to deal with the annoying pushy employee I agree to the take home pay later deal.
I was still convinced to find cheaper online, so I looked and found a book that included the same exact things. For my PSY book, I came to conclusion I’d just pay for the book.
Then with school starting today, I went to my PSY class and was told the book was not exactly needed.
Was happy to find out I was not gonna be charged for anything anymore and was gonna get my $ 20 back that I put down. I was wrong and now feel like I just got scammed.
Went in, told him my situation. The guy didn’t know what he was doing since he kept asking his coworker for help, then was about to get my $ 20 back until he calls his boss (the store owner) to help him get the $ 20. Now I totally give this guy props for being nice at the beginning, but as soon as he finishes greeting he then asks me why I’m returning. First of all, why didn’t the other guy question me? And Second of all, the books weren’t even used or opened. I told him my reasoning: (found much cheaper online, I dont need the book anymore) he then tells me.: «we can’t fully refund a book if found much cheaper and also for not needing it» THAT IS THE MOST PATHETIC THING I’VE EVER HEARD.
He then tells me that I get a price difference on my NURS book but for my PSY book I MUST have a valid note from my instructor telling them I don’t need the book for class, or else the book is gonna be mine and still be charged.
Okay excuse me, your employee never told me I wasn’t gonna be able to return a book for such reasons, why the hell does it matter if I find a book much cheaper or not, and why does it matter if I say I don’t need a book or not.
Yes I understand you are trying to make money and don’t want to lose money, but your guys return policy is such a joke and you need to train your employees to tell your joke of a policy.
In conclusion, I finally understand why people have said to stay away from the textbook brokers and the bookstore (EVEN THOUGH THE BOOKSTORE RETURNS BOOKS WITH NO PROBLEM), I usually try not to be THAT customer at any store, but I was very irritated with their PATHETIC ‘reasoning’ policy. Lets just say, I’m gonna be a very angry college student if I see a huge change on my bank account for books I didn’t even use this semester. ALSO, textbook brokers, i’m sorry but you just lost another customer and hope the best for your guys customer servicing skills.

My first time in was this morning and I had a horrible experience. I won’t be back!
I placed an online order for a NEW Sociology text. When I went to pick it up they tried to give me a USED version. I politely stated their mistake and he went to retreive the new text. After waiting several minutes he returned with a LOOSE LEAF version. Nothing on the web site stated that the text would be loose leaf. I personally can’t stand loose leaf versions so I asked him to cancel my order. He turned to ask this chubby brunette girl (I should have got her name) if there was a paperback version. She let out this HUGE sigh and told him no. Then she snaps at me, stating that the text is exactly the same as the paperback version, it just had a different cover. Then she gave me a dirty look and walked off. I was being nice this entire time, mind you.
I’m aware that it’s the same content, that’s not the issue. I will not pay $ 146 for a loose leaf version when Cengage is selling the NEW PAPERBACK version for exactly the same price. They ship it for free and even give you an e-​version while it ships!
Her tone and unprofessionalism is what really irked me. Her response was TOTALLY uncalled for! My advice to her would be to enroll at TMCC and take a class in customer service! I feel sorry for her co-​workers and any other customer that has an issue with their order.
Lastly, I had to ask, practically insist that they send me a confirmation e-​mail stating that my order was canceled. They had my student ID# and my C.C. info. The last thing I need is to be charged for a text that I didn’t purchase. In my opinion, I should not have had to ask for something in writting stating that my order was canceled. Hopefully he did what he said he’d do and deleted my C.C. info. At least I have the confirmation e-​mail. Buyers beware!

Absolutely fantastic place to buy textbooks! I love working with Textbook Brokers! Their prices are always lower than those on campus (ASUN) and Jeff, who manages the 9^th street store, consistently demonstrates exemplary customer service! I have yet to hear one bad thing about these people and even if I did, I remain a die hard supporter of this company! RECOMMENDED! And btw, they have a new online ordering system if you don’t want to wait in line!

First off, when you go to sell back ANYTHING, you have to expect that you won’t get all of your money back. Businesses have to pay for labor, rent, etc., as well as make a profit. If you want to go sell your books on cragislist, put in the effort (labor) as well as run the risk of meeting some shady people, go right ahead. I’ve worked in a retail store where we had to accept used items, and for some reason, people never understand the concept of profit, or that they aren’t going to get all of their money back when they sell back something that they used. Regardless of how little worn it is, it is still used. Textbook Brokers actually has a relatively small profit margin compared to other places that buy back items.
This was my first time going to Textbook Brokers and both of the guys working there were friendly and helpful. They were fast and efficient, without pushing you out of the store. The wait was relatively short and the customer service was perfect. The employee that helped me was also very informative and I’ll probably going back there for my books in the future.
For the most important part, they offered me more than the UNR bookstore was going to give me, minus one book. The other book was simply an odd matter of supply and demand that I already knew about because of a shortage UNR was experiencing. It was simply a matter of doing my research. Overall, it was worth taking them to Textbook Brokers.

This review is for the 9^th street store. I went in there today to sell books and I’m pretty dang sure I did better than the bookstore. All the books I sold were old editions, so it wasn’t much anyways, but it would have been terrible trying to sell back to the ASUN store.
They are also very personable with their customers, they deal with each person, whereas the ASUN store deals with the college as a whole. Brokers likes to give good deals whenever they can. I am working or in class from 8am to 5pm everyday and Brokers even stayed open later than they usually do so I could stop by. Very rad!
When the semester starts or ends it gets busy there, so get there quick! :]

These guys are as they say, always cheaper than campus, even if only by a few dollars.
The staff seems to actually enjoy being there.
great alternative to buying your books on campus, and you can get your books in hand the same day.

I LOVE Textbook Brokers! I have always found them to be very informative and helpful. They offer the best prices on books, and are always willing to go the extra mile to make sure that they have the best prices. I’ve shopped on Amazon before, and every time they send me the wrong book! I will never shop on Amazon and will always go and support the local businesses of Reno. Way to go Textbook Brokers, you guys rock!

Thoroughly unimpressed!!! I called to check if two books were in stock and was told that they had one but the other I would have to buy at the school. I asked about a price and they said they don’t quote over the phone but their price was approximately $ 50.00 less than the school. I make the trip and find out my book was $ 4.00 less than the school. I told I called that same morning and he told me the person I spoke to must have been looking at a different book. What a crock! The class he told me the guy must have been looking at doesn’t have two books but only one. This place used to be ok but the longer they are in business the worse the service and their prices have gotten. I would rather just give the money to the school since it is basically the same price only less runaround!

Cheaper than the on campus bookstore, and a local business. Two pros. The rest it seems most people have figured out on their own. 98% of the time you will save money by shopping online. Hit and miss customer service. Extremely aggressive sales tactics. Staff that can definitely be creepy at times. Return policy is a joke. Prices change daily to hourly at times. Look carefully behind the counter.

Crap service and crap prices. Shop on amazon. They have better customer service and won’t talk to you like you’re incapable of intelligent speech. They tried to charge me over triple what the book was listed for and when confronted they repeated their same drone mantra over and over like a broken record without actually fixing the problem. Don’t go.

The price of the looseleaf bundle I bought was only $ 10 cheaper than the TMCC bookstore. Than I found out that the bundle here did not include the answer key required by my teacher, but the package at TMCC did. I ended up ordering the answer key from TMCC bookstore since «they couldn’t» here. Inconvenience = high $$ savings = none.

They do not give prices over the phone, just insisting that theirs are much lower than the campus bookstores, but when you arrive, their prices are about the same (though the book I was looking for was actually quoted as higher than the bookstore’s). They then proselytize about how they are better than anything you can find online, which I find to be false. I also did not like that they talk like pea-​brained boarders, instead of intelligent shopkeepers. Not impressed.