Sierra Smiles

Hands down 5 stars… I’ve been seen by Dr. Dean, a hygienist and assistant. The entire staff is very personable & understanding. They do charge a bit but will let you know what is optional and available. Its a beautiful office, great spa-​like service, and gentle hands. Love them! Plus having my first female dentist is a bonus!

The staff at Sierra Smiles is absolutely amazing. This may sound weird, but I actually enjoy getting my teeth cleaned every six months! My teeth are unbelievably important to me and I feel like I am a patient at one of the most knowledgeable and caring dental offices in Reno. Their hygienist Xuan-​Thu is my favorite, she is so well educated in all things teeth and made me feel comfortable right from the get go! All the doctors there are fantastic, I couldn’t imagine going anywhere else.

Sierra Smiles is hands down the best Dental Clinic my family & I have ever been to. They are all very welcoming, professional, and make you feel comfortable. Growing up I have always had a fear of going to the dentist, that has stopped since going to Sierra Smiles.
Our 3 daughters have gone to other places and have feared going to the dentist. But they do not feel that way about Sierra Smiles. My youngest daughter was 3 years old in 2014. Dr. Bocchi gave her a numbing injection and she did not cry at all. She trusted him from the beginning. It’s amazing, as the other clinic she wouldn’t even let them brush her teeth!
Our youngest kept having these sores in her mouth every 3 weeks. Our primary care doctor said this was normal, Dr. Bocchi felt otherwise. He said to push and find out why, he said an average person gets these types of sores 2 maybe 3 times a year. She was going on number 8 in less than a year. I pushed and she was diagnosed with a 1 in a million rare blood disease. The fact that he understood my concern and truly thought about her well-​being and not just her teeth, is someone we wanted to stay with.
Dr. K. is completely amazing to our family as well. She called me after hours, we didn’t even have an appointment that day, just to ask how our youngest was doing. That meant so much to our family, the concern and care they all give. She is so grest with our girls!
Our family usually see 2 Hygienist, Christi or Katie. They are both amazing and also personable, super caring and make you feel like they’ve known you forever. Everyone is great there!
Every chance I get I refer people to Sierra Smiles, I do. The hours are great, amongst so many other things they offer! This is definitely a place you will feel cared for!

The staff at Sierra Smiles will make you feel like a million dollars; however, it’s kind of a scam. You get a great experience — meanwhile you’re billed for things your insurance won’t cover and somewhat unnecessary. (Like the in-​depth pictures of your teeth that you HAVE to have if you decide to go to Sierra Smiles.) They consistently got my insurance policy wrong so I’d end up paying more upfront and then I would receive a credit that they could mail me a check for or used towards other treatments — kind of frustrating when you just want to pay what you owe upfront. They did end up getting it right after a few visits. You get the Paraffin wax treatment on your hands, a hot towel with lavender, and a gigantic TV with Netflix to watch. How cool, right? Maybe if you’re very well-​to-​do. I wouldn’t recommend to anyone on a budget.
I had my teeth worked on there and had to have a lot of fillings. (When I was a teenager I absolutely did not take care of my teeth and now I pay the price.) I explained to the staff I wanted whiter teeth because of how I was embarrassed that my teeth weren’t bright white — they said they thought I would be a great candidate for Zoom whitening. I should not have had this procedure done — I hadn’t had all of my fillings finished yet — my teeth were in way too bad of shape. They gave me some toothpaste and mouth wash to use to try to mineralize my teeth as much as possible before hand — I was told to use it for a week or two. I went in for the zoom procedure and had to stop because of the zings they warn you about, it was excruciating.
The zings weren’t the issue — I did my research and expected this. It was the at home bleach trays prescribed afterward that did me in. While wearing the bleach trays one night I got EXCRUCIATING pain — more than ever before on my right side molar. It turns out it had gotten in an old filling — and it turned into a crack. YOUCH! It was a combination of things — not all of their fault. I shouldn’t have gotten the procedure done, I wish they would have advised me against it instead of letting me go through with it. However, I obviously wouldn’t have been in this situation to begin with if I had taken better care of my teeth as a teenager.
I just had to get part of my tooth replaced this morning. I’m sure it takes a lot of money for Sierra Smiles to provide all of the luxuries they offer to their clients. I will admit I have never felt more relaxed at a dentist but I feel like I should have been better advised or had a better filling done. Something. Thankfully, I have okay enough insurance where they covered part of what needed to be done.

I had written a negative review of Sierra Smiles while I was upset with the practice, which probably wasn’t entirely fair. Now that I have cooled my jets a little, it’s time to update. Dr. Bocchi is very nice and concerned about his practice. When my husband and I decided to leave the practice after several years, Dr. Bocchi did attempt to smooth things out and that was admirable. Dr. Kleidosty was one of the most thorough dentists I’d ever been to, and she is so warm and approachable. The hygienists are mostly great. The office is lovely and spa-​like with touches like paraffin hand wax, heated neck pillows, TVs and music by earphones – all of which I find silly, but people seem to love it. I think the dentistry practiced here is good.
Why did we leave? Because we prefer clear and reliable estimates, fair pricing practices, and dislike hard sales tactics for things like mouth guards, waterpiks, sonicares, special toothpaste, bleaching, etc. One example: I was encouraged to purchase Sierra Smiles’ sleep apnea testing because of my «large tonsils», but I had had my tonsils removed decades ago. The proverbial last straw was when, because my husband had had previous periodontal work here,(which, under their care, had improved to a normal state) we were told that he was coded to always be charged more for his regular cleanings. Regretfully, we decided to look elsewhere for our dentistry needs.

I just went for my first appointment with Dr Bocchi and I couldn’t be more pleased. He was very thorough and informative– It really seemed he was concerned for my well being. Great staff and service– Everything about this office was very professional. I couldn’t be happier with my new dentist and strongly recommend Sierra Smiles here in South or East Tahoe or Reno. These guys are the best.

I absolutely LOVE the entire staff at Sierra Smiles! The «family» feel is definitely there which makes you feel right at home. I originally came to them for my Invisalign and then I switched over to them for my routine dental care as well because I loved them so much! I drive all the way from Spanish Springs just to see them. I always tell people it’s like a spa day with the hand wax and warm neck pillows! I have really sensitive gums and I used to have the problem of my teeth being very sore after cleanings, which made me dread them. The hygienists at Sierra Smiles have always been so gentle and understanding and my teeth have never been sore! I never dread going to the dentist anymore!

I went to Dr. Bocchi because of all the great Unilocal reviews and they are no lie. Both times I’ve been there the staff has been great. ¹¹⁄₁₀ would recommend. Do yourself and favor and schedule your next appointment with Sierra Smiles. You also need to do the hand wax treatment.

Dr. Bocchi and his team are as good as it gets in dental care. I have had two cleanings and both hygienists were top notch. Both were local women who graduated from the top rated TMCC program. In addition to the great staff, from the receptionist to the Doctor, enjoy the rejuvenating hot wax hand dip and warm neck pillow as you watch quails eat seed out the window or hi-​def TVs in each exam room. Yes this is a dentist office! Sierra Smiles also has the latest in digital X Ray, Ultra Sonic cleaning tools and coming soon «Fricking Lasers». If you have to go to the dentist (and you know you do!) I highly recommend Sierra Smiles.

Best dental practice I have ever been to. Dr. Bocchi, Dr. Kleidosty, and the whole staff are fantastic. Efficient & well run office, state of the art equipment & techniques and nice relaxing atmosphere. HIGHLY recommend!

I have been going to Sierra Smiles for over about 2 years and i am very greatful with how i have been treated. I am not a fan of the dentist as most of us arent. They make me feel comfortable and at ease. My dentist is Summer and she is very caring and gentle with regards to shots and fillings since thats all i have needed. The hygenists are really nice and go above and beyond to explain whats going on. Thank you

I recently called to inquire about making an appointment, while the representative that I spoke with seemed friendly enough, all I wanted was a basic cleaning and my insurance does cover cleanings and X rays they were «mandating» some sort of imaging that the insurance would not cover, I informed her that I could not afford this she told me that I pretty much didn’t have a choice. I do fully understand the importance of dental health but I do not appreciate being told that I have to pay for something or I would not be seen. There was no compromise, such as paying installments or being billed said amount and that feels unreasonable. It definitely made me feel as though all they wanted was my money. I highly doubt I will be visiting this establishment.

I feel like the quality of service was top notch, and the customer service was great. However, the premium service comes at a premium price. You can’t just go and get an exam and get your teeth cleaned under insurance like you would at a normal dentist. They somehow manage to add a bunch of additional services and what not that racked up my bill. They’re not forthcoming what the services are going to cost until it’s too late. I absolutely love this dental office but as a well payed engineer, I don’t make enough to come to a facility like this place.

Dr. Bocchi and all his staff are really unbelievable … You feel like your family every time you go! So gental, and will work with you to solve any problem !! And he uses all the latest technology :-) go see him you will not be disappointed ! And while your there get a nice neck pillow or your hands in wax so they are extra soft by the time you leave:-) also gives discounts for cash … I’m no longer scared to go to the dentist.

The entire staff is extremely friendly and you can really tell they all enjoy and care about their jobs. The hygienists really make it a point to get to know you and even remember conversations you had from your last appointment six months ago — impressive!
They offer hot wax hand dips (do not skip this!) and warm neck towels. The TVs can be turned to any channel you want while you’re getting your teeth cleaned and you get head phones so you can hear what’s on the TV. You also get the option to have the lights turned off. They really try to make it a spa experience and while the dentist isn’t my favorite place in the whole world, they do offer the best dentist experience I’ve ever had. Definitely recommended.

I found Dr. Bocchi and his staff to be very friendly. The office is clean and bright. I am usually offered a paraffin hand wax treatment as soon as I walk into the back. He is a little pricey, but you get what you pay for. I am always impressed by the way the dentist and hygienist describe what they are doing in easy to understand language.
The only hard part is finding his office the first time. A truck was parked in front of an important sign directing me towards their office.

Even without our past connections we’d recommend Doc to everyone we know. John and his staff care about their patients and it shows.

5 stars on the basis of 1: good dentistry (as far as I can tell; I haven’t had anything so far that really put them to the test); 2: a well-​run, pleasant office; and 3: Xuan-​Thu, who is one of the most skilled hygienists I’ve ever had.
In addition, the staff has been uniformly pleasant to deal with, and they do philanthropic work through the «Flying Doctors» program. Although frankly, that’s not so important to me — I try to choose my medical professionals on the basis of their skill, not their bedside manner.
Minus one star because of their unscrupulous Unilocal behavior. They’re now handing out «Review us on Unilocal and win a new iPad» flyers to their clientele (which explains all the flagged reviews). Even worse, their employees are writing reviews without disclosing that they are employees (although at least they’re using their real names).
I realize that medical professionals have to market themselves just like any other business, but I’m disappointed to see this kind of behavior.

I originally booked Sierra Smiles because my husband had bad dentistry trauma as a child and the reviews here were amazing. Going in with him was a great experience, we actually saw DDS Bottchi but the dentist recognized that the trauma was more than he could work with and sent him to another dentist who was certified to give pain killers to do cleanings. That was the only time I’ve seen the dentist but I stayed with Sierra Smiles for myself since their customer service seemed exceptional. No more.
The cleanings were great, but being told I was to come in every quarter for teeth cleanings seemed excessive. Then the receptionist called my husband last week to book his cleaning appointment… remember the dentist referred him away. My husband didn’t remember this dentist wasn’t his– but the woman on the phone was very aggressive and rude to him telling him he had to make this appointment. My husband said he needed to talk with his dentist to make more of a game plan and was told NO… that the dentist didn’t have time but he needed this appointment.
I recognize that the building is expensive, the insurance is expensive and so are the assistants, etc… but this hard sell is a NO SELL for me.
I’m cancelling my appointment for July and I’ll go elsewhere in the future.

My wife posted the first review, I’ll second her thoughts. I loved my CA dentist, was convinced I couldn’t find one that would come close in service, integrity, and quality.
She was right, I was wrong
These folks are great. Friendly, professional, and they recommend the service that you need, not what they want from you. Thats the most important point. If you’ve ever had a dentist that tells you that you need unnecessary work, you’ll love knowing that Sierra Smiles wont sell you something you don’t need. Clean, friendly, and professional (what doctor actually takes you back at the time of your appointment these days?). You will love this dentist. By the way, my two young children love these folks too. What does that tell you?