Sierra RV Super Center

This was one of the worst service experiences I have ever had. Took forever and no one ever returned phone calls. When I spoke to the owner, Kathy, she was so foul mouthed and rude and then hung up on me! NEVER EVER AGAIN! And I will tell everyone I know. Buy from someone else. ANYONE else!

Love this place. Great buys… Great service… Great people working there, from the highest management person employed there to the sweet and helpful receptionist. Great place. Love my RV.

We would give more stars if possible. Mark Murphy was so awesome in helping us get our first motor home. We couldn’t have asked for anyone better to work with, no pressure and on the ball. Bryan in Finance was incredible to work with as well. He was able to accommodate our not so perfect arrangements and make the deal happen. Tony walked us through EVERYTHING to ensure we understood what we were to do and took the time to explain and answer every question we had. Paul, Kathy and their entire staff were so attentive, like we were their only customers. This is how every business should treat their customers. Thank you so much Sierra RV for such an awesome experience.

With this being my first winter in the Reno cold, and the first year with my motorhome, I didn’t think of winterizing it until it was already frozen solid. That was not a smart move.
I called Sierra RV and spoke with Margo.
3 separate times over the phone Margo helped me figure out how to thaw tanks, fix broken plumbing and winterize the RV. She went out of her way to help me, and up to that time, I was not even a customer of Sierra RV.
That experience has sold me on Sierra RV. I will now have my RV serviced there, and when it’s time to upgrade and buy a new one, my first stop will be Sierra RV.
Thanks Margo. You are the best!

Chad Harper and the sales team were great to deal with. Gave us market on our trade and a great price on our Itasca Navion. Took it to the service team for the initial service and Margo and the service folks were great. Great family atmosphere and service orientation! Have already recommended them to friends!

We have a 1979 Minnie Winni Class C Moterhome. We purchased a few years ago from a private seller.
We have had issues with other Local RV service companies. I started getting help from Sierra RV a few years ago. The Parts and Service Department are amazing. They are always busy but that is a great sign. Scott in parts has been such a wealth of help and knowledge. We are Newbies in the RV world. I had some work done on our Shanti’bago this early summer. New AC Unit put on and some electrical work. Yes, it took a few days but the work and Integrity of both departments was outstanding. I hope to have Sierra RV service Shanti’bago for years to come. Thank you Scott and Jamie!
Happy Trials,
George

Salesman Tom was very helpful with showing me used RV’s. Although, I didn’t see what would suit my needs, he provided excellent customer service and a follow up phone call the next day.
Thanks again!

Great deals, great staff, and very patient working with RV’ing newbies. Sales and service are both awesome, and very fair. Val, Jamie, and Bryan are all terrific.

My wife and I have been in the market for travel trailers and decided to stop here. When greeted, we thought they carried Grey Wolfs — which the salesman said they didn’t carry that product but had a better product and I came to the better dealership. Not very professional to bash your competitor in such a way. He never asked me what was important to me, never asked me what kind of truck I had to tow it with, therefore was pulled all around their lot looking at wrong campers. By the time I asked for his card, he had asked me what my name was… For a 3^rd time. He asked for my phone number so he could call me if he got something in that would suit my needs. He never even asked what my needs were. Very bad customer service and I would never buy from this place. They demonstrated that they didn’t care at all. We went down the street to Sprads RV where we were well taken care of. We even met the manager who THANKED us for shopping there. We will NOT be buying from Sierra RV. Sorry, just a little customer service goes a LONG way.

Smooth talking finance manager, sold me a tow service and flat repair for $ 600, but lumped it together with a $ 2400 extended warranty that he never mentioned. I was so tired of his dumb jokes I just wanted to go and didn’t notice until later. He got very upset when I wanted to do walk through before handing over check. Commented on check off sheet that trailer was dirty, never heard Anything about making that right, they charge for that as dealer prep fees. Hopefully they will do better on working with me to exchange chairs that are wrpng

We have purchased 2 travel trailers (1^st in 2009 2^nd in 2014) from Sierra RV and have been very pleased with both experiences. Everyone we dealt with was pleasant and professional. The sales staff made buying a RV actually fun. The service and parts departments were great. Both trailers had a minor manufacturer problem and Sierra RV took care of them quickly and completely to our satisfaction. We have referred 2 other customers who purchased RVs from Sierra RV and they are as satisfied as we are. Their selection of RVs is outstanding and we will definitely be buying our next one from them.

These guys are crooks. Tom in sales is great, but who ever works the trade-​in deals has no interest in being fair. I went in to deal with them on a trailer a few weeks ago and I got a trade-​in offer that was much lower than I had expected, much lower than NADA trade-​in value was listed. Then after researching the Idaho area, I found my trailer to be worth about what I had thought for trade-​in, so I called and made them an offer similar to the dealers in Idaho and they then proceeded to offer me $ 3,000 less than they did a couple of weeks earlier. They are not interested in the customer at all. They just want to rip people off for trailers!

Worst customer service ever and when I complained about it I was told that they no longer wanted me for a customer. When you make an appointment that is for the drop off only and they can’t tell you when they will get to your unit. They ordered the wrong part for a warranty repair twice. They challenged my complaint, said they couldn’t find the problem, I took my 5^th wheel out again — same problem, they said they fixed it-​same problem again so I called the factory and was told it couldn’t be repaired, that Sierra RV should replace it. I told the service advisor? Who said «oh really?» They don’t return calls, don’t give you any idea about estimated cost of service etc. only positive is Jamie the Service Manager — she is great but is so overwhelmed she can’t do everything. Never Ever Never going back!

They’re all very professional here at Sierra RV. This is a big high volume place, but personal care is what they Excell in. I recommend them.

The rv we bought was nice looking but when we tried to camp in it the slide wouldn’t work. There goes the Memorial weekend. It took the 2 weeks and we had to haul it to them. The next time was worse, Things not working, lights falling out of the ceiling. Montanas are nice looking but cheaply made. The AC didn’t begin to cool things down so the 4^th of July we suffered. When we called them their service was lousy and said you saw what you were buying. I even called Keystone to complain… same attitude. This place is NOT a customer service place at all after they get your money. Don’t ever buy from them and if you do… DON’T ever get a Montana

I will never ever deal with Sierra rv service again.
First, Their policy of making an appt to drop it off and not saying the work will be done didn’t work for me.
The first 100 mile round trip to them, it took 3 ½ hours to decide the part wouldn’t attach.
They ordered the part, 10 day wait after the part came in. Another 100 mile round trip. They didn’t open the box. 2 ½ hour wait, found the part damaged, «did I want it installed anyway?». Insurance company told them to cancel the order and they called me 2 times after that. Over 2 months, messing around with them. Went to another shop, appt to get the work done, done in 2 hours instead of the 5 hours Sierra was going to charge.

Sierra super center, not so super. Or at least when you need some help after the sale. We had the greatest service when we where purchasing. When I needed help with servicing, I was told that it would «be impossible to talk to someone» when I called. I could only leave a message. Wow. I think I will go elsewhere for servicing from now on. I will also consider this when we upgrade to a new RV. Sad.

I visited this location in hopes to find a good used trailer for a reasonable price. It was ½ hour after they had opened on a big sales event weekend. I first had to «look» for a sales associate, after finding one I told them I was interested in a used Trailer, which he proceeded to show me their new stock. I kindly told him my interest was in used trailers. He asked me what kind of budget I was working with, and I told him, depends on what kind of product I’m looking at. If its nice I’d be willing to stretch it a little, but please show me what I’m asking for. He sees my frustration and finally we head to the used section. I tell him a floor plan we are interested in, and our tow vehicle and he shows me just one trailer. He then says he has to go talk to his manager (I didn’t even say if I was interested in it or not) he just left. I proceed to view all the used trailers that were open and the guy still hadn’t returned. I proceed to the parts store (which they had discounted items out in front). I finally see across the lot my sales guy, so I meet him back in the used section. He thinks he found something for me. So we go to a section of, I guess it was, newly in on trade or something. I really like the trailer, take a video of it to send to my wife and we start to talk… BUT he didn’t even know the price on it, so he proceeds to collect my information. I had something I could trade, but told him I have a private party buyer lined up, so it didn’t really matter if I traded in or not. He then says I’ll go get a price on this unit. I told him I would meet him at the food tent that they had setup. I told him, might as well get me a few brochures of the new stuff (since he was still trying to sell me the new trailers).
I sit and have some food and talk with a really nice older couple who purchased from them a few years ago, they bought a used Class A. Raved up and down on how great they were to them. (I was internally questioning this, because I have yet to feel like a valued customer). The guy comes back and now has someone else with him (I’m guessing a sales partner). The guy proceeds to tell me my trade is worthless and the trailer I was looking at they would make me a cash deal on, but he didn’t really seem like he wanted to deal. They started asking when could my wife come down and look. Yes I wouldn’t make a deal until my wife was able to view the trailer, but I won’t show her until I know the price might be right, or that there is even a deal there. One at a time they both leave (with an excuse of needing to open a unit for another sales person.) I wait for a good 10 – 15 mins glance over in the used section again and see him helping another couple.
I have had it, I don’t usually complain on someone specifically, but this really started to piss me off. I go to the main sales office in hopes to find a manager to voice my concerns to, and I walk in to see his partner who told me my trade was worthless. I ask him to see a manager, he says I am the manager. Taken back, I calmly inform him of how displeased I have been with my experience. He said well I didn’t know you were here to buy today. WTF? That shouldn’t matter I’m a customer, I have interest in purchasing a trailer. Maybe I didn’t find the right priced one or exact match to my needs, but I could be back… Well sales guy then walks in and I again voice my displeasure with my experience. With my foot out the door, he says, «well let me know if I can help you».
On a positive note:
Their service department, I had visited a previous day and they were able to assist me with knowledgeable information, and great customer service.

HORRIBLE customer service! Save yourself the aggravation and find a more reputable dealer!!!

I’ve gone there twice, and both times they had the products I wanted in stock ready to go. Helpful and kind staff, and what else do you need to say about a store that has a great selection of RV repair items in stock?
Some might complain that they aren’t as cheap as online, but if you figure out shipping and waiting for the item to get here, or being able to grab it today, right now, you don’t save over ordering online.