Planned Parenthood

Had a really positive experience. Becky, the doctor I saw was so friendly, she made all the awkward questions seem like nothing at all. I was dreading the appointment since I hate going to see doctors in general but she and the rest of the staff made it seem like a piece of cake. Had so many concerns and worries and left reassured!

Staff is nice and the Doctor I had was great. Buuuut… the number they have listed… they are the WORST they DO NOT give you correct prices, VERY rude and just NOT wanting to help. Fuck, just because you hate your job doesn’t mean you have to be rude. The gal on the phone said «For STD testing you’re looking at $ 225-​$ 430» … I said for only 2 of them? Last time you charged me like $ 70… she got mad and was like «Ugh, well what city do you live in?» I said Reno and she was said that was the pricing… I asked for a direct line number to them and she said they don’t have one, which they don’t unfortunately or else I wouldn’t be ranting because I do think the front desk staff is nice and the doctors but why don’t you have your own line?

I’ll «stand with Planned Parenthood» regardless of the service I receive at an individual location, especially because I know that they are overburdened and underfunded across the nation, but it’s important to note the deficiencies of this location. The front desk staff would benefit from some empathy training, not that that’s a thing, but the majority of those served are either on public assistance or uninsured, and therefore more likely to feel that they are a burden on the healthcare system, and reluctant to seek care. It takes a strong will to even walk in the door, and ask for the care that is recommended for every woman, regardless of socioeconomic status, by the CDC — so don’t tell me that my «insurance won’t show up in the system, but that you can pay out of pocket,» that «we don’t have time to call it in,» in that patronizing way. I felt confident that my coverage was active (because I’m still on my parents’ plan) so I called Blue Cross to fax a verification letter, but someone more unsure of their benefits might not have come back. There was no problem the second time around and the receptionists made no apology despite clearly recognizing me (sans tears). HOWEVER, when I did see a doctor, Rebecca Barnett, one week and 30 minutes past my appointment time, the experience was overwhelmingly positive. She was maternal and had a good sense of humor, as was the nurse practitioner I first made contact with. If you have the time to wait, don’t, come 30 mins late, but it’s worth it once you finally get the ear of a clinician.

This was the most informative clinic I have ever attended. Everyone from the receptionist to the nurse was super helpful and polite. I love this place!!!

I moved to reno a couple of years ago and have been using planned parenthood for birth control because I do not have insurance. I had used planned parenthood in Utah prior, and it was a great experience. This one, not so much.
The front desk staff is rude. They make you feel uncomfortable, stupid and as though you are the biggest thorn in their side just for showing up for your appointment.
I dread dealing with them every time I come. You will stand awkwardly in the waiting room until they decide to acknowledge you. Not a single smile, or Hello.
I pay 3 times here what I did in Utah for my depo injection. There’s no sliding fee scale either.
I gave two stars because the doctor is nice.
If you have to use planned parenthood, then you’ll at least get what you need here. It will just cost you and the front staff will make you feel like a degenerate.
I’m looking for other options.

Be sure to ask lots of questions over the phone before you go in. And ask them again at the front desk.
Upon arrival I was told that I’d need to wait for my insurance to be checked for coverage before they’d check me in even though I had already submitted my insurance info over the phone a week prior. This may have been brushed off as an over sight or misunderstanding if the woman checking me in hadn’t been so cold and passive aggressive. She acted like I should have known that my information given over the phone was worthless and irritated that I had thought my if I had already been checked. Then I sat in the waiting room for 30 minutes past my appointment, despite arriving 15 minutes early, only to go back and be told they didn’t even offer the contraceptive I was looking for even after I had already signed paper work for said contraceptive upon check in.
The nurse who helped me was very kind and apologetic that the front office did not inform me that my contraceptive was not available. She apologized for wasting my time. I appreciate her, but the front office is extremely rude and inconsiderate especially considering the sensitive line of work they are dealing with. This whole debacle made me miss my next doctor’s appointment.

AMAZING STAFF! PLEASE BE AWARE of a few things BEFORE GOING.
NEVADA is DIFFERENT then CALIFORNIA! They do NOT offer the free birth control. Even if you are on medicaid there are only some birth control methods covered. Its not planned parenthoods fault so do not take it out on them. It has many factors
But you should be prepared before going.
I had a bad experience at my OBGYN. I figured I would go to Planned Parenthood because Im from CA and I had used them before I knew I could get i and out and they would give me just what I needed NO HASSLE. I made my appointment with PP over the phone they told me everything would be done the day of no worries I had complete faith.
I get there and they tell me this was only a CONSULT appt. and I wouldnt be getting what I wanted. I was really upset because I had already had the bad experience at the OB and NOW THIS. But I explained to them everything that happened at my OBs office and that I really needed to get my birth control today and they totally helped me out BIG TIME.
ALL THE STAFF were so HELPFUL AND AMAZING! They really helped me out big time. I will be forever grateful to the staff there.

I went here two times, and both times I was «helped» by someone who, what seemed to me, to have zero compassion, empathy, or sympathy for anything that was going on. She was rude, she was making passive aggressive comments to me, it made me feel so uncomfortable and unwelcome. Employees of Planned Parenthood should be friendly, welcoming, courteous and caring if they want to work in a position like that. Not make ladies feel like crap for having an issue. I’ve never gone back. Now I drive 70 miles to Roseville instead. MUCH better place to go.

I know I’m complaining about a «free» service– but Planned Parenthood is not free, and is in fact, a bit of a rip-​off.
It’s a shame that Planned Parenthood is advertised as «free» birth control, when it is not. Sadly, in other states (CA, namely), they DO offer free services, however, the Nevada locations do not. To get an initial appointment for birth control, it cost me $ 170, which included a 15 minute «consultation» and one pack of pills.
I needed to change my pill recently, and called to schedule an appointment. I was told it would be free to change my pill, however, after receiving «services» (which was a 5 minute «consultation» and a prescription!) it cost another $ 40.
Furthermore, purchasing birth control from the office is far more expensive than just using a pharmacy– I was charged $ 28 for a pack of pills there, then got a prescription filled at Wal-​Mart for $ 9– for the SAME PILLS.
Other services (such as STD testing) cost upwards of $ 40, and a pap-​smear is over $ 100.
I suppose this is a somewhat affordable alternative if you don’t have health insurance, but I really think Planned Parenthood should stop being advertised as a free service or donation only. I have never been asked for what I could afford, nor is it on a sliding scale. I think it’s outrageous to pay $ 170 or even $ 40 for a «doctor’s visit» where they don’t even do any examination of your body. All they are doing is writing prescriptions and then charging you for that.
Thankfully I have 15 refills for my current pill, so I won’t have to go back and pay more outrageous fees.