Pet Edge

Depressing store has closed, used to love coming here when I come to Reno to visit. Get a whole bunch of stuff for my dogs.

This WAS my absolutely, hand’s down, without a doubt, my FAVORITE place to go to get goodies to spoil my 4 dogs but they no longer have their public store front!!! I AM SO BUMMED!!! My dogs regularly destroy their toys and, since I need 4 at a time, spending $ 10 or more each is not an option. Every time I would go, I would take a cart and grab whatever struck my fancy. I would also go through during the holidays and load up my cart with dog and cat toys and treats to donate to my local humane society. I will probably still order from them and actually save money because I won’t impulse buy. However, I will miss shopping and grabbing all those fun things.

Pet Edge used to be a pet lover’s best kept secret in the #BiggestLittleCity, but that’s not the case anymore. For those unaware, Pet Edge is a large national online retailer of pet products based right here in Reno. They sell everything from crates to chew toys, to beds and everything in between. At their facility in Reno, you could go right in the storefront and purchase anything from their catalog, warehouse direct. But all that has changed now as of my last visit. I don’t know why they made the switch, but orders can only be placed online now, with no option for in store pick up or ordering.
I find pet products to be a category that’s difficult to purchase online because you don’t know if it’s going to be the right size, your pet may not like it, it may be poor quality when you receive it, along with all the other normal reasons shopping online is difficult. I also find that big box stores typically charge an arm and a leg for what are truly disposable goods, capitalizing on the «fur baby» syndrome. While I love my dog and want him to be comfortable, I recognize the reality that inevitably he’s going to destroy whatever I give him. So I try and find the most value oriented solutions, and I’ve never found that at a big box store. My go-​to was Pet Edge, and now with that option gone, I’m going to have to either try their online ordering or just go to the default for all things online, Amazon.
I’ll keep you posted!

This WAS the place to go. Now they can’t sell grooming supplies warehouse style. Does that I mean I have to buy from catalog and have stuff shipped?

The clearance shop is closing. Everyone is pretty bummed about it. PetEdge is still going to have a warehouse locally but us locals will not be able to purchase from the storefront anymore.

Absolute terrible customer service, with an attitude! Bought a pair of thinning shears, weren’t cheap either, when I received them, the item was wrong. Called customer service and was told that I had to pay for shipping back. I told them they sent the wrong item and her attitude was, «well it’s still a usable product so we are not paying» Not usable to me though! I then got a supervisor who actually wound up being even nastier than the first person. I will never use them again after all these years, even when they were still New England Serum! Too bad, I have since taken most of my business to other company’s, and am pulling my business away from their dealer services as well, I would rather give that money to a business who actually appreciates it! Too many hoops to jump through to get nothing.

This is the best kept secret for pet lovers in Reno! We have 2 large dogs (lab mixes), 2 small dogs (rat terriers) and a new extra small dog (rat terrier puppy). We heard about Pet Edge from Sarah Anderson, an awesome dog trainer by the way. We saved a lot of money on puppy supplies and chew toys. We will be frequent shoppers at their outlet store. The staff was friendly and very helpful.

Okay, prices are awesome. Almost can’t be beat. Though, occasionally I find something on JeffersPet or Amazon at a better price.
Quality is so-​so. If you’re getting a brand name like Chuck It or Kong, you’re good. But their off brand stuff is pretty cheap-​o.
Selection…could be better. They’re really geared towards groomers, but now show dog folks? Really? The selection of decent show equipment is… meh.
Otherwise, it’s great. We load up on tons of toys, check the clerance section for big doggie safe chews, and get our crates, x-​pens, puppy pens, etc here. Love that!

I love this place! Too bad there isn’t a Petedge where I live, so whenever I pay a visit to Reno, I make sure to stop by to pick up some stuff for my dogs.
If you have their catalog (they usually mail one to me every now and then) or just go to their website and pick out the items that you want and just call in to order it. That way, you can just schedule a good time to come pick them up without having to wait, which would save you a lot of time.
Their end of the season clearance sale is pretty awesome too. I have bought some cute outfits and toys here for under a dollar and some treats and supplies at a really great price. In general, some of the stuff here is even cheaper than it is on Amazon!
Petedge is great, except for two things:
1.) THEIR HOURS: Their hours are such an inconvenience, especially for those working full-​time, Monday through Friday from 8 – 5. Because Petedge is open only on weekdays only from 8:30 to 5:00 and Wednesday, 8:30 to 7:00.
2.) THEIR EXPIRATION DATE. Make sure you check the expiration date when you buy the treats in the clearance section or make it a habit and just check it. Sometimes, they sell like treats in a bulk for such a cheap price, but if you look at the expiration date, it expires in a very short time period. Sometimes, there is no point in buying treats in bulk if it expires the next month unless you have a ton of dogs.

Very friendly and helpful staff. Their bargain section has terrific bargains especially at the end of season. Their extra-​small section usually has the most items so if you have a tiny dog the coat selection at the end of the Winter close outs is quite good.

Squat dab in the middle of an industrial complex, Pet Edge is an online /​catalog one-​stop shop for pet owners and those in the pet industry (groomers, veterinarians, etc.). You can order and then pick stuff up here, saving yourself shipping costs. Or you can wander in the warehouse area where they have a sectioned off clearance area that has everything from pet clothes, cheap cheap cheap toys, and some rawhide goodies. They have some items that are returned due to some sort of damage i.e. a missing pole, a chewed up spot here and there, that are discounted. Man, if you need doggie poop bags, here’s where you buy them! Other bargains I saw: a contraption for throwing tennis balls for your dog for just $ 2. Today I didn’t buy anything, but I’m on the hunt for a portable crate for my little monster so I may be back.

Amazing warehouse right in Reno. You can call, place an order and they will have it ready for you. They also have a huge discount area you can check out in the warehouse, look there first. Didn’t even know they existed until my dog had to have surgery and the surgeon told us that was the best place to buy an indoor run for her.

WOW! What a great place for pet toys!
My husband and I recently became the happy owners of a Rottweiler puppy, and she has proven to be more like a piraña than a dog when it comes to her toys. She shredded some «high end» toys I got at PetCo and I was getting tired of dropping $ 9+ per doll, when my co-​worker told me about this place. The toys here are well made, cute, and incredibly cheap. I bout 4 dolls for my pup and it only cost me $ 7.50. I would have paid that amount for one toy at PetCo.
There is a huge selection of leshes, collars, raw hide bones, food dishes and more here as well. Whats more, they have a website with tons of great products, (like the seat gaurd for your car) which you can order online and then pick up in store.
I wish I’d found this place sooner, I’ll be coming here for all my puppy’s toys from now on.

I love this place. Great prices and merchandise. The reason why I did not give them five stars is because of their new system for processing refunds. Fortunately I live close to the warehouse so if I need a refund or have a problem with my order I can stop by. So you can’t just exchange one item for another, they have to return the original item and then re-​ring you up for the new one. It is quite a hassle and is very time consuming. The new system they have going on isn’t very good.

I cancelled an order, but they still shipped it to me. I call them and asked them why still sent this to me, they said system update, so the cancellation could not be processed. So i have to go into returning process. The item is really huge, I need them to pick it up, then I called them again and again, more than 10 times. They always tell me that some one gonna handle it. I trusted them every time. however, two months passed, no one come and pick it up.
Also, them charged me wrong amount for some orders and refund me wrong amount as well! I need to call them again and again, and wait on hold for 40 minutes every time! Really bad customer service! Will not have business with Petedge any more!

I try to limit my trips here. Simply because if I don’t I would go broke.
You can not beat the prices on pet supplies here. Even with the various online options, I have to factor in shipping costs. PetEdge beats them all. If you’re ever in the area, definitely stop in and check them out. Their bargains are the best — toys, chews, clothing, grooming supplies and more all at extremely discounted prices! The staff is extremely helpful and knowledgeable and will help you pick out the best option for your pets.
You can also order online/​over the phone and pick your order up in the store. I have yet to try this option, but it may be something I’ll consider in the near future. The fact that I have this option available to me is nice.
The only disadvantage is that they’re only open on weekdays. Though that’s not enough to keep me from visiting regularly. My pets are beyond spoiled thanks to PetEdge.

BEST deals on pet merchandise I’ve ever seen! Bought myself two dog crates here and probably saved myself close to $ 60 if I were to shop at Walmart, Petsmart, or Petco. The place isn’t all colorful looking like Petsmart or Petco, but they have nearly everything you need at extremely low prices.
There really isn’t much else to say, I’ve compared prices here with other stores and online stores and Pet Edge has the cheapest prices for the same items.

I love coming here when I’m in the area. I wish they were open on Saturday’s.
The bargain bin area of the store/​warehouse is loaded with goodies. A lot of great deals. I highly recommend check out this place.

I come here whenever I run to Reno. again yesterday. The staff are always friendly and they have opened a portion of their stock room to more bargain finds. Love, Love this warehouse distributor. Again I can’t stress enough the almost $ 7 bucks sellers fee for purchase less than $ 60 but haay… I would not mind the fee because I usually walk out this store very happy :) Thank you to Pet Edge ladies who work here, always friendly and very helpful.

I love Petedge. I have only gone into their store front/​warehouse location once while my company had us in Reno for training, but it was a good experience. I order from their catalog regularly and have never had a bad experience.
The lady up front was very helpful and even showed the secret stash of shears that had been returned and were discounted. I got a BEAUTIFUL pair of Buttercuts (curves and straights) for $ 50 and they are normally in excess of $ 200. Sure I didn’t NEED them, but it was too good to pass up.
The bargain room is fun and I love that they have TONS of unique stuff to try out, the prices aren’t astronomical, so if the pup hates the new treats, it isn’t a total bust.
Catalog ordering is easy too, and the shipping is quick. I get my orders within 3 days of ordering without having to pay extra for quick shipping.