Pep Boys Automotive Supercenters

My headlight recently went out and I had to purchase a new one. I went in to Pep Boys and told the gentleman what I needed. He asked me if my car was there and followed me out to take a look. I appreciated this because last time I thought I knew what I needed, I was wrong. He had me turn on the running lights, regular lights and high beams. We wen t back in the store and he provided me with the bulb that I needed.

Took my little sisters car, 2004 wrx, here for a timing job. I took the car to another shop and they did the diagnostic on my belt and just told me that it need to be done. Pep Boys walked me to the car and went over everything that was good and bad. Which helped me out because the cost of the job almost floored me. 700 bucks for a timing job with water pump and thermostat. At first I was reluctant, even hesitant, but you know what I called around and got a few more quotes and they approached the 1000 mark and that just was not happening. When I got my vehicle back they had timed it perfectly and pretty much put her together nice and solid, which is no less what I demanded. It took a while to get the work done, but you know what I don’t think there was a time when I did not see that parking lot full or with less than five vehicles in the shop so the wait was expected. And to be honest if so many people trust this store I cant find anything wrong with that right? Well its been 5000 miles now with no issues and I felt this deserves a Unilocal.I have read many bad reviews about this place but to be honest anyone can write a good or a bad review. I saw give them a shot. Let them win you over like they have with myself and my family.

Came for an oil change with an appt. Was told 45 mins. Took an hour and 45 mins. Will not be returning.

Walked in looking for some oil. Found the oil… had a few minutes to kill and looked around… extensive selection of tools and stuff for gearheads to buy.
Standard customer service at the register.
This is only for the store itself. Can’t say anything for the service department.

I bought a used car and wanted to have new tires installed. went to pep boys. they installed the tires at about a cost of 350+ for 60,000 mile tires. Six months later I thought I would have my oil changed and get a tire rotation at the same time I don’t drive alot). I took my car to a place closer to where I lived. While waiting for the work to be done the mechanic comes out and tells me that one of my lug nuts is stripped as well as the bolt that holds it. They told me who ever put the lug nut on last stripped it and the bolt. I thought. the only place to last work on this car was PEP BOYS! So, I drove the car to pep boys and informed them of the problem. They said that it was not covered under their warranty. I was pissed! the other place said they would replace it for about $ 100. I passed on the replacement and now drive around with one lug nut missing. Pep boys sucks in my eyes due to this crappy job. I will never go back their again!!! and suggest you all stay away from them too! also, they had a 4^th tire free rebate which I sent in and never got my rebate another $ 57 ripped off from me. If pep boys reads this review and wants to do the right thing, they can email me at
update: 1÷10÷11: got an e-​mail from a new store mgr. telling me he wanted to rectify the situation. However the jerkoff never called me back after MY explaining the whole gdamn f@@@ situation all over again to this moron. PEP BOYS STILL SUCKS, ESPECIALLY SMITHRIDGE!