New Dimensions Inc.

When we moved into the rental it was clean and looked well maintained. Moving out was a completely different experience. Unfortunately, I’ve never had such an unpleasant moving-​out-​of-​a-​rental experience. :(

If you are a home owner that needs a property management company, I’d highly recommend going with New Dimensions.
If you are a renter, I can tell you first hand that this company is excellent. They truly care about their properties. They respond immediately with any issues; they are very easy to work with and always responsive. I am extremely pleased with them. Check out their website for available properties for rent.
They manage a lot of properties, but are able to handle them all with quick and professional response. I’ve dealt with other property management companies in the past, and hands down, New Dimensions has been the very best! Thank you everyone at ND for providing great service to your renters and home owners!

This is our first time to rent in Reno. It turned out the worst experience to call. The staff were lazy and irresponsible. Look like they needed to be trained more how to answer all the questions professionally. We never come back again!

Do not go through new dimensions! I rented through them; the apartment was dirty and not painted when I moved in, and maintenance does not respond often. After nearly a year of dealing with them, paying rent early, never making any noise, being a perfect tenant, I received a no cause 30 day notice, which I didn’t know about for almost a week because they didn’t care to inform me.

Horrible company. Do NOT RENT from New Dimensions. My sister and I rented a property for about a year. Great tenants, rent on time every time. Did as our lease said, had the carpets cleaned upon move out and we still haven’t received the correct deposit back-​5 months later. They sent us a check for not even half of our deposit and never showed us proper documentation as to why we didn’t get our full deposit back. After calling, emailing, we finally got a statement from the new property owners stating they did another carpet cleaning, house cleaning, repairs and other bogus fees. STILL have not heard from anyone regarding those charges. The only saving grace with New Dimensions is Marissa. Everyone else is horrible-​I only gave 1 star because I had to.

Horrible mean company! We are 1 day late on our rent for our second month living at the home (I thought I had a grace period until the 6^th and we just payed 1^st and a huge deposit just last month!!!) and got a phone call threatening eviction. I’m disabled and have 2 kids who have disabilities. We have 2 service animals we couldn’t give away and need!!! New Deminsions wants them gone or they want $ 600 dollars to keep them!!! Sounds like a real law suit to me! American’s with Disabilities Act is not acknowledged by this horrid rental company! They speak kindly until they have your cash and then we went into our home to get immediately robbed because many garage door openers including our neighbors who rent from the same agency. opened our garage exposing our property to the public! Someone also came into our home while we were gone and took our luggage’s worth of clothes! They eventually fixed the garage door, but basically said to us that it sounds like a personal problem to them and why do you ask us to re-​key the house? Why didn’t you just call the police, it’s not our problem! They have been rude and the house was previously in foreclosure, had extreme plumbing problems like a rock or something was in the pipes and the house has no access to cable, internet or telephone! We are in the City! NEVER use this company! NEW??? Demensions (Outer Limits?) They SUCK! They hate renters! RIP OFF!!! I went to pay the late fees and rent with a check today and they rudely yelled at me to get secured funds and they no longer accept checks. (Never heard of this earlier today.) I went to the store and bank trying to get the secured funds then had a minor stroke or seizure falling on the floor! I spent the afternoon and evening in the hospital, tomorrow I get more tests. I suppose I should expect an eviction notice too even if I pay. They are like scam artist. The staff says there own rules and opinions of what should be the way things can be done. Great way to hide discrimination! Do NOT go Here!!!

As a potential renter, I had an excellent experience with New Dimensions during my application process. Carly at the front desk was especially helpful and patient. Jon Lundahl was also kind and prompt with emails. I would recommend their services and property management.

This company rented a house to me that was 18 days from being foreclosed on and lied that the owners were financially fine. The PM continued to be evausive and lied again about knowing about the status of his clients. After 8 months of not knowing when we would be kicked out of the property, the bank took it back. In the meantime, because I refused to pay rent on the 1^st for a property that was sold at auction on the 4^th, they filed an eviction, knowing the property was sold. I went to court and was able to get the judge to force them to return my deposit. This was perhaps one of the most horrific situations I have ever been involved in, and I still am unsure how this man slept in his bed every night. PLEASE don’t use this company. Ethics are not their strong suit.