Nevada Department of Motor Vehicles

Nightmare that’s all there is to it. They have a wrecker there waiting for people to go in side. When you do they tow your car I was in a parking place they towed my anyway. What can I say or do tho they are the big bad a#! Dmv.

The woman that sits behind the counter where you take your written drivers test was absolutely rude and a bully while I was there. She had the worst attitude and would roll her eyes at me. She then had one of her co workers laughing as she continued talking down on me and teasing me for the fact that I could not see without my glasses (and not in a funny ha ha kind of teasing… In a completely rude, «you suck at life» kind of way. It was awful, and it was on my birthday. I walked out before even taking the test because I was that uncomfortable. Shame on you miss DMV lady.

Wow DMV! It seems like the whole town is at the DMV. How can they have gotten so bad? I don’t understand why they closed the other location in Sparks. This DMV uses to have the text service and they disable that. Why? What was the thinking in that? Looking for parking at this DMV is like fighting for the last turkey on Thanksgivings Day. You don’t want to do it but I’ll fight you for that spot hehe. The DMV just needs to re-​open their smaller office around town or open multiple offices. This one is just not cutting it anymore. If you have to spend the whole day at the DMV that is just shameful.
Can someone please answer my question about why this DMV is so bad?
I would like to talk to one of the representatives about what solutions they are proposing to fix their problem. I hate to pick on the tellers but they are not the problem. I’m sure they get enough angry people at their desk. It is the director of the DMV and people in charge. Also is there anything productive I can do on my part for help solve this problem?
Reno has grown so much. This DMV has just simple not enough for a growing city. Like I was saying what are some solutions that me as an individual do to help fix this problem. It has never been so bad. We need an answer ASAP or this is going to become a big problem for Reno. Needless to say I did not get what I needed done. What are we suppose to tell police officers if we get pulled over for not having your license plate registered? Tough luck? Come on guys lets get this figured out. Thank for reading my review.

Kudos (sort of) to Nevada DMV. In and out in 20 minutes.
Lets face it, DMV anywhere is usually your worse nightmare. The key is go with all the documentation you can possibly think of. Today I simply wanted to remove the eye restriction from my license (after cataract surgery I no longer need glasses to «see,» only to read.
Went online to try to find a form. I was told to fill out page 2 of the suggested form. But since page 2 had no place for a name, I filled out page 1 as well. Had my eye doctor contest to my new ²⁰⁄₂₀ vision. And because I’m over 71 and the form also asked for my primary doctor to say I had no medical or medication reason for not driving — had that filled out too. Then better safe than sorry, brought along a utility bill (confirms address), birth certificate (which has no first name), baptism certificate (gives me first name), and my marriage license (give me current last name). Also had by Passport card and my current license. Covered all bases. All prepared, let’s do this. (Note: if I was registering my car would also have brought insurance and current registration documents).
Info line was fast and easy. Gave them my cell number and when it’s your turn they text you. Got an immediate text say there were only 2 people ahead of me. Then one saying approximately 8 minutes. Then it was my turn. Now the agent was totally business (smiling not an option). Told me the form I had can only be mailed in but before she gave it back to me, I said, well I’m here can’t we do it now. OK, but you have to take the eye test… really, you have an original doctors exam (alas, wrong form). OK — took the eye test, read the top line which was easy with my «new» eyes. But for the DMV my vision is 20/​40, which I believe is the minimum requirement for DMV (not sure), but apparently their equipment could not give ²⁰⁄₂₀.
So for DMV anywhere… go prepared for what you want to do. Bring more rather than less.

Absolutely horrible. Made an appointment and checked in. Half hour later I double checked and they had no record of me or all the other people who had appointments.

The Nevada DMV has come a long way, baby!
1. you can now register an appointment online.
2. if you don’t have an appointment, you get a text message telling you how long you have to wait.
3. if you plan your visit strategically, you’ll be out of there in less than 30 minutes (i.e. try to think of the times when everyone else is NOT going to the DMV).
4. the staff is nice and dialed in.
5. the instructions on what you need to get your smart ID are easy to follow.
Have fun!

The customer service at this particular DMV is hilariously bad. Honestly. I can’t remember the last time I experienced having someone in a customer-​facing role be so over-​the-​top dismissive and impolite. Well, except for the last time I had to go in. I actually kind of admire them for how few fucks they give.
Hey, DMV: Invest in some customer service training for your people if you expect them to service customers.

Love the kiosks! It was very easy! I had to renew my registration. It took about 5 minutes. One downside…$ 3 to use kiosks.

R-​A-​C-​I-​S-​T… I mean R-​E-​N-​O!
First let me start by saying there are some REALLY nice and friendly folks in Reno and if you’re one of them i’ve met i’m sorry… I’ve visited two times before and although those trips were ok, today was my third… and last!
What can I say bad about the DMV that hasn’t been said/​experienced a billion times before in the US… Not much, right? Well, not until today. I WAS looking to move to Reno and needed to get a Nevada photo ID for some specific relocation reasons that I won’t bore you with.
The point is — Here I am at the DMV (@ 305 Galletti Way) getting paperwork together, waiting in line and going through the motions. The first lady (short dark hair/​kinda had the Ellen DeGeneres look going on but NOT and older) helped me by rushing me out of line to leave and get two additional unnecessary documents. So I left scrambled to get the additional papers only to came back and find out that i didn’t need them at all! Rude and wrong.
I let this go. Then I had to wait all over again to meet the next unhelpful person. This time a younger, overweight woman in her early 20’s-that literally left to ask her manager basic questions five different times. She seemed really nervous helping me like i had a disease or something… she leave and again and finally returns to say «I don’t think we can accept your cell phone bill as proper proof of residency because I don’t recognize the carrier». The carrier was none only then Sprint. You take it form there! So i don’t give up… i just get back in line because at this point i’m sure something wrong is going on.
So I wait again and finally get someone who was probably not born in Reno, who helps me through the process and I’m almost set to leave the DMV (after about 5 hours of fighting), I pay and I go to take a photo and that’s where I meet the DMV Devil at the photo station.
Again i don’t have a name because i want to forget these people for the rest of my life but i will call and get them for everyones reference. She is a very short (5 ft at most), depressed looking woman in her 60’s. She has straight gray hair just below her ears. FYI, not to be confused with the other photo lady who also is a bit older (maybe late 50’s with straight gray hair… she is much taller and has healthy weight on her).
So I am grinning from ear to ear as i approach her Short haired devil because I a photo away from having my ID and leaving ground zero! The other lady literally helped 4 people in the time I was trying to take one photo. So short gray haired devil was scrutinizing my paperwork making weird sounds and squeezing her face at me until she finally said «this paperwork doesn’t look right, she then began to ask me… What are you doing in Reno? Have you been arrested before? Why would you be moving here?» I responded with «what do those questions have to do with taking my photo». Mind you I have never been arrested or in any type of trouble, not to mention those are completely inappropriate questions.
She said that my proof of residency was too new and to come back when you have lived here for sometime?! WHHHAATTT?
That was the final straw… I hate using this card but i told her she was being Racist and that this woudln’t be tolerated. I took my paperwork and my VERY ATTRACTIVE GIRLFRIEND (which I’m sure is part of the reason for this prejudice, profiling treatment) and drove 100 miles an hour non-​stop back to normal civilization — The Bay Area.
Moral of the story… When public officials treat you like this, what do you think the general population will do? I’ll take my chances not taking my chances! So here i am back home in 2 hours flat… I have decided to start a business in San Francisco and i’ll never go back to RENO!
Do not go here if you can afford not to… the bad people here should be homeless and addicted to meth. The good ones should keep their jobs.
Going to a steak house to spend $ 500 and try to forget this madness!

They disabled checking in through texting, you need to go to the DMV to in person in order to check in your phone number. You are called by the last four digits of your cell number, which I had to continuously repeat in my head… it’s not everyday I call my own cell phone. The wait times are inaccurate, it’ll tell you 15 – 28 minutes, but what it actually means is 45 – 58 minutes. My estimated wait time when I first arrived was close to an hour and fifteen minutes. My actual wait time? Two hours and roughly thirty minutes. I will say, it’s nice to have the option of leaving the DMV and coming back when you’re closer to being seen. Then again, parking is an absolute nightmare and I didn’t want to risk missing my spot in line because I’m circling the DMV parking lot fourteen times.
Once your phone number is called, it’s such a feeling of relief! Until I find myself sitting across the desk from one of the most incompetent employees I’ve ever encountered at the DMV. I was trying to register my vehicle, I brought all of the necessary paperwork and figured it would be a quick process. Nope, without even TRYING to run my insurance through the vehicle registration portion, she told me I wasn’t able to register my car because I’m not considered an ‘insured driver’ since I am not the policy holder on my current car insurance… even though it clearly states I am a driver on the insurance account. She assumed this just by looking at my insurance card I gave her. She told me I would have to call my insurance company, have them change the policy holder to my name, and come back at a later time to register my car. It wasn’t until I started crying due to frustration that she decided to try to run my insurance, thus proving I AM IN FACT an insured driver. Her response? «Well you know you really aren’t technically an insured driver and you do need to get this fixed before you decide to register your car for next year.» Like, are you kidding me? How about an apology for not doing your job? I’ve had the same insurance for four years and have never had this issue.
I know you must deal with dimwits all day, but don’t take your frustration out on me.

What can i say aout the DMV that has not already been said. I love the new system that notifies you by text what position you are and approximately how long a wait.
What I do not like is the way they notify you to renew your license. On the back of the postcard it says you can get a standard id or real id. No explanation, just a website if you have questions.
What i did not realize is everyone is going to have to convert to a real id by 2020.
The catch is if you have to renew your passport you need a real id. Mine expires in we 2017, so all the work i just did to renew my drivers license was a waste of time and money.
Next year i will have to apply for a new passport and also a real id drivers license. You need to bring in passport, proof of social security number, and 2 proofs of address. This id will cost around ten bucks additional.
So if you are going to renew your license, get the real id, you will save time and money

Remove the ability to check in online? Genius!
Not allowing the registration of a NV dealer bought travel trailer to be done electronically (even though it doesn’t require proof of insurance or smog)? Genius!
Unpleasant snarky government employees? Check!
Dirty bathrooms? Check!
This place has it all! And by all I mean that it is literally hell on earth. If you’re reading this review in 2018, I’m probably still waiting at this DMV.

I went to DMV to get a new DL after a divorce and thought my SS card would be sufficient for the name change. I noticed when I got there that I needed additional documentation. Rather than leaving I checked in anyway and the girl at the reception desk told my what I needed for a Real ID. I asked how much notification I would get on my phone bfore I had to be back and she said usually about 20 minutes. I went home and got the required documentation and headed back to DMV. I was able to check the status of the queue from home which made it easy to see approximately how long I had. I got back to DMV and only waited about 15 imnutes before my number was called. The whole process took less than 2 hours and I was able to come back with everything I needed without having to start all over in line again.
I have heard a lot of complaints about the new process but it definitely worked for me.

Why am I rating a government establishment five stars? I’m asking myself the same question. No, but really, I think the Nevada DMV deserves it. I come from Houston (a.k.a. where getting anything done is an absolute nightmare), and comparatively, this place is a walk in the park. Why do I say that? BECAUSE OF THE DASH PASS. What is this sorcery you ask? What could compel me to give a DMV five stars? My friends, this is the reason.
I moved here a year ago and, obviously, had to switch over to a Nevada license. When I went online to check what I needed to do, where I needed to go, and when it was open, I discovered the amazingness that is the dash pass. You can either call or text a number and it will reserve your spot in line. It alerts you when you’re getting close, and you can even allow a few people to go ahead of you if you need more time. Please tell me why every governmental office doesn’t have this because it’s genius. Pure. Genius. No more waiting for hours at the DMV. No arriving 30 minutes early to beat everyone else. NO MORE.
Well, of course, unless you choose to show up an hour early and wait in the line outside. Or you use the excuse that you’re «technologically challenged» and you can’t do it. Seriously. You find the number, and you text or call. It’s that simple. But feel free to ignore the dash pass; that means I get through the line even faster ;)
Recap: The dash pass is the best thing since sliced bread. As long as you do this, you won’t waste your time waiting, can get other things done, and just deal with your business quickly (roughly 10 – 20 minutes).

So this dash thing totally doesn’t work! My phone said I had a 29 minute wait an hour ago!
Hate hate hate the DMV

Though I haven’t had great success with their customer service, what can you really expect from the dmv?
My prior experiences would have warranted a worse review. However my last two visits were greatly improved. The reason why I have given a four star rating is for the fact that they are changing and improving the experience. The virtual wait is very effective and a huge step in the right direction.
Just the fact that they have made this change is enough to realize they are making an effort! In a world where things never seem to improve and places especially like the dmv are just one headache after the other of chores and to do lists, change can be so refreshing.
Maybe it’s that they realized that doing the same thing over and over again and expecting a different result is the definition of insanity… And they were driving us all insane. But whatever the reason for the change, I think we can all be grateful for not going insane at the dmv anymore.

I had to renew my registration on my car and used the kiosk. How easy can they make that work rather than getting a number and waiting til you go gray. The only gripe I have is that they charge a $ 3 fee to use the kiosk which seriously must make money for them compared with waiting to speak to an actual live person. They certainly have changed it a bit for the better that’s why I gave it 4 stars.
Off Galetti.

If you’re new here you need to go up to the information desk and not the kiosk to the left of the doors. You will put your phone number into this touch screen monitor and you will receive texts from the DMV telling you how many people are in front of you and how long your wait is. You can type «S» for an update to let you know if you have time to go out and run other errands. It’s super packed here, but this technology makes it much more smooth.
Also, your call number for the window will be the last 4 digits of your cell phone number.
As packed as it is here, the text system they use makes it much more convenient.

So, I will start by saying I give them an ‘A’ for effort. The new text system they have is a new addition that will hopefully stay for a while. But, I have had both positive and negative experiences with it already.
Since I did give them a 4 star review I’ll start with the positive first and reflects my last visit. I got online at about 9 am on a Friday. The wait estimate was 180 minutes. Yes, 180! I entered my info and was in need of new registration. It sent me a text at around 120 mins wait then around 75 and the last was about 19 mins out which gave me almost the perfect amount of time to get down to the dmv. I got there a bit early (no red lights) and ended up only waiting for about 5 mins. Their estimates were not too far off on this visit.
My prior visit was for a temporary movement permit, nothing out of the ordinary to note on this visit.
The visit before that one was sideways! Their 15 min estimate ended up being well over 45 and this was just to turn in license plates from a sold vehicle! ! ! Anyone that frequents the dmv as much as I do knows that you used to be able to do this at the info counter which resulted in no more than a 5 – 10 min wait… ever! With that said, I should have noticed that she failed to return my proof of insurance card, GRRR!
The employees are still as grumpy as ever but I hope the new system is here to stay, 180 minute wait for new plates…3 hrs sitting at the dmv!!!
Not anymore!

DID YOU KNOW…
That the DMV now has this new system, that you can TEXT them to get seen? You don’t have to wait in line anymore (but you still can), and they text you back letting you know how long you have, so you know when to get there? Baffled is what I am… and pleasantly surprised! Granted, I didn’t know that before I went today… NEXT time, I’m going to check this out! LOL
The people that I worked with there today were all very nice. I even got one of the supervisors to fill out an I-​9 form for my upcoming employer (the closest office my employer could send me to is in Salt Lake City, UT), and I’ve been trying for 2 days to get someone to fill out this form for me. THANK YOU DMV!!! I was able to get all my car stuff done finally… and things are looking much-​mo-​brighta!!! :-)