Nevada Backyard

Not only is this place incredibly expensive, today we walked around for over 10 minutes and were never greeted or asked if we needed help and I fact, never even SAW an employee. It was a complete ghost town in there.

My mother and I stopped by Nevada Backyard initially searching for wood chips for our smoker as a gift to my husband. We were greeted by a young lady who asked how she could help us and took us over to the smoker accessories and answered all our questions.
We spoke with her (I’m sorry I never learned her name) for about ten minutes when I found myself gravitating towards the barbecues. I found a nice Weber with gas assist and an attached table. I began asking a lot of questions, and the salesperson did her best to answer but explained she would need to rely on Chris for some of the answers as she was more of a smoker person. She went to get Chris so he could answer my specific questions about the gas assist.
Chris was very knowledgable and we talked for another ten minutes and my mom and I decided we would get the Weber. (Came in for $ 20 in chips but left with $ 350 new grill). We purchased the floor model as it was the only one they had in stock and I am all about it being built already. Chris and another gentleman loaded it into the back of my SUV and we were on our way. This was on Friday, January 29.
On Sunday we presented my husband with his gift. He was excited about it and I kept going on and on about the gas assist. He asked me how the gas assist worked and I said I didn’t know but this Weber had it. My husband read the manual and told me I did NOT have the gas assist. I was so bummed out because I knew the tag said gas assist and I know that Chris and I talked about the specific feature at length.
I called Nevada Backyard several times on Monday, February 1 and it just rang. I tried again Tuesday. So be aware that the website may not have accurate information as to the hours because it said they were open Monday and Tuesday from 10:00 — 7:00 and they are actually closed both days. This is where I began reading Unilocal reviews and feeling very discouraged.
On Wednesday I got a hold of Chris, he remembered me and more importantly he remembered the exact grill. I can not stress enough how awesome Chris was in dealing with the mixup. He quickly realized that the grill was mis-​marked (the gas assist is another $ 50). He took responsibility for the error and not only said he would get me the right grill at no extra charge — he delivered AND took away the old one within a week! That is customer service to the extreme. I live a good hour away from the store so to have him deliver the new one really helped me out.
Thought there was a mixup, Chris completely took care of it and made the experience remarkable. Thank you to Nevada Backyard and thank you to Chris!

My husband and I wanted to buy a Weber grill so we stopped by the store so we can look around. We parked in the parking lot, but noticed there was an Asian store that just opened next door. Well I decided that I just wanted to peek and see what it looks like, and by definition of peek, I mean like look inside and nothing else for less than 15 seconds. Well as we walked out I first wanted to stop at the Asian store before heading inside Nevada Backyard. As we walked away, an extremely rude man was pounding on the glass window telling us to move the car because of the customer parking only sign that I clearly read when parked, but did not feel the need to worry since we had every intention to go inside to shop. I was shocked because first of all, the parking lot was close to empty and I did not feel the need to yell through a glass window to the man that we were planning to go inside after my «quick peek» across the parking lot. So my husband thought it was highly comedic that he had to move the car. And we decided to NOT go in the store afterwards. We got our grill from a different local store. Now I understand why their parking lot is empty.

Unfortunately it’s a sad state of affairs when you spend $ 100’s-$ 1000’s with a business and they really don’t seem to care that the products are not working right. They have a large selection of items but I think they need to work on satisfying there customers.

I went to this place twice while shopping for a Weber Summit Grill ($ 2500.00 item). The first time I wandered around for quite some time without seeing an empoyee. Later I heard a voice say «let me know if I can help you» but they were so far away I couldn’t see them. A couple weeks later I heard they might have a sale on Weber Grills so I gave them a call. The guy who answered the phone was curt and not friendly at all. I told him I had heard that their Weber Grills had been on sale recently and he cut me off saying «Webers don’t go on sale». I explained I had heard a radio ad saying they had offered a discount equal to sales tax. He responded by saying «Well, Weber authorized that…». (So, they do go on sale…). Apparently that sale was prior to the July 4^th weekend. I asked him if he had any idea whether or not a similar sale might be in the works for Labor Day. Again he cut me off and said «In my 25 years of experience that was the first time Weber had a sale». I thanked him, hung up, and promptly ordered the Weber Summit E-​670 from an online vendor for $ 2499.00 with free shipping and no sales tax. In all honesty, I wanted to buy locally to support a local business. I understand that local businesses aren’t always able to match prices of on-​line vendors and I would be willing to pay a little more to buy locally. Unfortunately, the guy I talked to at Nevada Backyard gave me the distict impression that they didn’t give a damn whether I bought from them or not. Ultimately, that impression is what drove me away. My BBQ was delivered to my home in 5 business days and I saved almost $ 200. My gain/​their loss (of a customer). I won’t go back.

Here’s a quote from a job solicitation by this company:
” A very good job selling people nothing that they need creates a whole new work environment for you and yes benefits are available.“
I sure don’t like this since I’m expected to «market» myself for work.
I should write on my resume: grumpy, anxious smoker seeks full time zero-​work with high wages. Do you think I’d get the job? I don’t.

I was in the market for a BBQ and pretty much decided on a Weber. Since Weber does not allow discounts pretty much ever, I knew I didn’t need to do much price shopping.
The gentleman who helped me in store was nice. I had it delivered on a work day, and when I get home that night it was completely assembled in my backyard. Yes-​time to grill! Anyone got a ribeye?
The furniture is pretty expensive. Maybe it’s higher quality but that’s not my style. But for a Weber, is give them two thumbs up!

Let me start by saying that I had found a patio set I loved. We purchased it and got it home. While unpacking it and putting it together we noticed 3 of the 6 chairs we received had something wrong. One was not the correct model, another was missing pieces and the third was severely damaged.
I immediately placed a call to the store. They seemed willing and able to help saying, «I will get new chairs ordered and if there’s a problem I will let you know, just bring the old ones back when you can.» This was Thursday and the following Tuesday we were there to return the chairs. Low and behold they are discontinued. No call was made to us beforehand. The man helping us, Steve, was completely rude and couldn’t offer anything to help.
After expressing how upset we were, we were able to speak the the West Coast Ops Manager, Karen, who has been as sweet as can be. She offers us to exchange the product for something of similar value at no charge to us.
After returning to search for different product I decided, they no longer deserve our business. Steve was beyond rude yet again, claiming no responsibility to the mistake, rolling his eyes and trying to push me on to another «salesperson».
Karen arranged for them to come pick up the remainder of our damaged set for free. When I spoke with him on the time he confirmed. Didn’t happen. When I called to ask why they didn’t show Steve says, «oh I was off and we didn’t have your address.» My thoughts to this, well why didn’t you call?
Terrible, lazy, unreliable staff at Nevada BackYard. Do not waste your time, and or money at this place. Go down the street to BoBo’s where they will actually help you and get you quality product with quality service.

Ok so this was the 4^th time to go here to buy stuff for my weber grill. Last time also because I didn’t see 1 other person from the time I got out of truck to the time I got to the BBQs in very back. Then a few mins after looking for gear and a cover this lady yells hello. Asked if she could help and I said just looking for a lock for my grill and then she said ok well yell if you need anything. Lmao I asked but she had no clue I guess. So I pick a cover and a few other things out then she tells me she is new. Now I know why she didn’t help me and instead just walked away. So I just walk out without the items. Already bought them online and got them way cheaper and free shipping lol. So glad I didn’t buy them here.
So each time I have gone in the sales person I run into has no clue about the grills or at Christmas time their lights. So done and done for me.
I will never be back here.

I’ve shopped NV Backyard a few times for various items. Before today I’ve purchased a Weber Grill, Patio Set and Christmas items. The Christmas store is hands down the best in town with many unique items. The reason I came in today was due to a problem with my furniture. I was greeted at the door like usual and was quickly in and out with no problem. My issue was resolved with no additional cost and I appreciated the help I received. The gentleman that helped me also provided useful information on how to properly store my patio cushions. I’ve always had a great experience and the sales staff is helpful not pushy. I got more bang for my buck by purchasing during a sale. Also, check out their upstairs clearance area for substantial discounts. My next purchase will be an outdoor kitchen when I retire!

End of January, cold as all get out… what would you expect at an outdoor store? What I didn’t expect was my little going nuts over all the Christmas stuff on clearance for 60% off! Holy mackerel! The entire front half of the store was still Christmas gear — so I headed to the back, for what I came for.
I am on the hunt for a kamado grill. I’d rather buy local than on-​line as I am that kind of guy. However, buying said grill locally has been less than easy. NVBY had kamados, but not the brand I wanted. However, they were getting some in soon. That day! I told the sales associate I would be back and I gave him my number to call me when they did come in. I didn’t receive a call so I went back a few days later. Low and behold, the unit I wanted was sold with no notice to me. I get it, he didn’t owe me anything, but a call would been nice. Anyway… I am patiently waiting for the next one to come in.
Access is easy and parking is ample. The prices seem around MSRP so you gotta look for sales. I’ll be back, but not with bells!

I’ve shopped at the California Backyard store and the Nevada store is exactly the same. They have a good selection of hot tubs and patio furniture and during the holidays they have a huge selection of trees and other Christmas decorations.

Well, I did my research and read all the reviews about this place. Unfortunately going to another store was not an option, since this purchase was actually a work-​related purchase.
We are in the market for some metal patio furniture, and one of our administrators found this particular set at Nevada Backyard on a Saturday. The information was relayed to me on Tuesday and I was asked to make contact with Nevada Backyard and make the purchase happen. In looking on their website, it CLEARLY states that they are CLOSED on Mondays and Tuesdays. However when I went in to the store on Wednesday, the sales person said that their website is «poorly maintained», and they are NOT closed on Mondays and Tuesdays. He also stated he could email someone to ask them to make the correction, but that they probably wouldn’t do anything about it anyway.
Anyway, back to my experience. Upon entering the store I was immediately greeted. At this point, I was second guessing all of the bad reviews that I had read, since the sales person seemed friendly and helpful. I located the furniture that I was supposed to purchase. I was informed that in order to «hold» the furniture, I would have to pay at least half as a «down payment». I decided against that. He also said they would take a company credit card, but since my boss’ name is on the card, he would personally have to come in to the store to pay with his card. Ok, I understand that, no problem.
Later that day, my boss went in to the store and chatted with the same sales person, presented his credit card, and was ready to proceed with the sale. (Mind you, at this point, this is the 3^rd person from our company that has talked to this same sales person about this same furniture.) The sales person started to work on processing the sale, and informs my boss that he «can’t sell» the furniture to us for the price, because the price wasn’t correct. The posted sign CLEARLY read «Nevada Backyard Clearance» Regular Price $ 1965.00/Sale Price $ 1089. Even the sales guy made a comment to me earlier that day that this was a «really good price» and never mentioned «hey, maybe this isn’t right». Anyway, he adamantly refused to honor the $ 1089, but said he could sell it to us for $ 1389.
How do you raise the price by $ 300 and expect a customer to be ok with that? Especially after 3 people have come in looking at the same furniture!
At the end of the day, I don’t even see how this place stays in business. This was a clear bait & switch tactic, and they probably assumed that we REALLY wanted this furniture and we would be ok with paying extra. Not to mention we are a tax-​exempt organization, and we made it very clear that this furniture was being purchased with money received from a donation that was specific for this purchase.
I’m absolutely appalled that they would attempt to do business this way. I am not one to leave bad reviews all over town, however between the bad reviews this place already has, and the horrible experience we had, I felt obligated to share my story as well.
Be very wary of this place!

These guys are closed and went out of business so don’t waste a trip

I wasn’t impressed by Nevada Backyard. Here’s why:
— Astronomically expensive. Their ‘Sale’ or ‘Clearance’ prices are ridiculous (although to be fair, their competition down the street has just as absurd pricing)
— Old inventory. It became painfully obvious that some of the inventory sitting on the floor here is pushing 5 – 10 years old.
— Dusty/​Dirty. Especially if you go upstairs, there was a layer of dust on everything which only reinforces the age of the inventory here.
The last thing that I won’t mark them down for, but just for informational purposes is that they carry little to zero contemporary furniture. Everything here was traditional/​country/​tuscan which is a little bland, boring and dated.
Hopefully Nevada Backyard can make some changes to keep up with the market.