Lithia Hyundai of Reno

I am so happy with the service I received from this company. they got me approved right away and I was able to get my 2007 jeep compass the same day. thank you to all the guys there who mad it happen. Bryan and jack…

They definitely take advantage of you if you don’t have the best credit. Bought a used trailblazer from them in 2013. No safety inspection was ever handed to me and i came to find out later that it was never done. I wanted to take them to small claims but never got a chance. The first week i drove the car, i found out that the sending unit (the part in the fuel tank that tells you how much gas you have) was out. I wondered why i kept having to fill up? The driver’s seatbelt was faulty. Among many other things. Oh well, i was young. but definitely beware of what you’re buying from there and who you’re dealing with! The guy who sold me the car was named joey. can’t recall his last name. But he was a chunky looking caucasian guy. I’d go to subaru or scion right down the street.

Just bought my mom a brand new car from Brian ogg he attention to detail was flawless. He introduced me to his sales manager Tony now this guy was great we laughed untill we cried the guy really cares. Can’t say enough on how
profound my experience was. My mom has never been happier its the small things at this age she remarked. Tony and Brian made this a day that I will never forget they assured me my mom would be safe in her new sonata. Go see these guys they will have you in stitches they will do anything to help but give you a hard time that is the one thing they will not do. God bless

We bought our Santa Fe in 2014 and we were very happy with the sales team, since, we have received 2 E-​Mails asking us to come in and buy a new car with lower payments, the E Mail said it had all our information and they did not need to run our credit, this was very important to us since we are in the process of obtaining financing on a new home, they ran our credit 16 times each, that was 16 hard hits to our credit report, we simply went in for an oil change and were told If we test drive a new car they would service our car for free! We brought our loan payoff, our credit scores and made it very clear that we were upside down in our payments, we didn’t need a new car and we did not want the hard hits on our credit report! I will NEVER buy a car from Lithia Motors, when my husband called and talked to Joe, the salesperson that set this up, he gave us his apologies and simply said there is nothing he can do about the hard hits. The kicker? Our appointment for the oil Change and test drive was at 1:00 pm, 5 hours later the oil had not been changed and we were asked to re schedule, the service department did make it good, but unfortunately for them a good service department doesn’t make up for horrible management, Never ever will I refer Anyone there or will I buy from them again! PLEASE TAKE US OFF OF YOUR E MAIL LIST!

Really good experience. Rod was very knowledgeable about our new Tucson and very enthusiastic. We had to wait a while however everyone kept things moving along. I would recommend this team!

Its been about a year since i bought my car and I am so glad I got a Hyundai Sonata, I was a little skeptical at first because Hyundai’s didn’t exactly have the best reputation but they have greatly improved. I was 21 at the time and I didn’t feel pressured or bullied or anything and the paperwork was effortless as far as buying a new car goes. I actually went to Honda before coming here to look at a used Sonata and test drove an Accord but talk about pushy the guy was literally trying to get me to buy a car after I test drove it not here, I even test drove the car i wanted and thought about it and came back no pressure.
Now what really impresses me here is the service department they are great especially Lance, I try to schedule all my service appointments with him, but the other guys are super efficient and quick to. I’ve seen people drop their cars off at dealerships and wait around for hours, only to find out their car was done but somebody failed to notify them. Not here i always get a call as soon as the car is ready and there are times when they finish faster than expected. Not only is the service here super quick, they are honest about what your car needs and does not need. So overall my experience with Hyundai has been great.

I have lived in Reno for over 26 years & have had mostly Horrible experiences with Car dealerships! The whole make an offer then get the runaround due to sales person lying about the price? «puts the Cuss in customer!» When my wife brought up going to a dealership to trade in her car for a new one I was not optimistic! I figured we would go down & find her car & talk to a sales person, maybe test drive & leave! I was very surprised when we arrived @ Lithia Hyundai that no one came out? we were able to look around @ our leisure But could not find the exact model she was looking for. We then walked toward the door & a salesman opened it for us & introduced himself; Rod Allen, very personable guy I told him it was very refreshing to have no pressure, he just asked us if we were trading in & what we looking for? my wife is very particular when it comes to vehicles! she had already built her car through the Hyundai web site! we looked around & finally in the back of the lot was the exact car she built on line! we test drove it a 2016 Tucson limited, Sedona Sunshine colored. (Burnt Orange) Rod asked if we wanted to test Drive? Awesome Vehicle for what we needed, I told Rod we would go home & think about it. Still no pressure? We decided I would go back by myself & play the work out the price game! Same experience with Rod as before! I sat down with him gave him the true car price for the Dealership. & they honored it so right off the bat saved almost 3k, it took about 4 times negotiating the price & adding my trade in, The whole process took about an hour, not bad! I brought the info to the wife & she signed off on it! We then came back let Rod know it was a deal! & then we signed papers, Financing took a while They have only one Financier! I recommend they have two on busy days! My only complaint! After waiting over an hour we were called in, met with a very nice man. this was very quick. Found out the only thing covered by Hyundai is 10 year 100K on drive train? we decided to buy the extra warranty due to all the bells & whistles on this high tech car! we have never done this before! other than that unexpected $$ we got the deal & was told we had excellent credit so we qualified for a lower interest rate! All & All a very nice experience! If you want a new car Go see Rod Allen, Tell him Dan Anderson sent you! =)

Incredibly disappointed in the after-​sale experience.
I bought a 2012 Volkswagen Eos from Lithia Hyundai on 1÷26÷16. The night I drove it home I noticed the alignment was just slightly off. I tried to get the vehicle inspection report several times after I purchased the vehicle. Each time I contacted the service department I was told someone would get in touch with me. No one ever did.
Due to inclement weather, I did not drive the vehicle between January 27^th and February 4^th. On February 6^th, I brought it to the dealership and informed them of the alignment issue. The service advisor Carlo told me he wasn’t going to be able to help me, unless I wanted to pay for an alignment.
I elected to speak with my salesperson, who put me in touch with their business development manager, Joseph. Joseph was very understanding and listened to my concerns, but ultimately was unable to help me get this resolved. The dealership feels that the car was inspected accurately, and I do not. It’s very disappointing to me that they feel it’s worth souring a customer relationship for less than $ 100.
Since it’s a VW, I’ll have it serviced at the same mechanic I take my Audi to, avoiding Lithia Hyundai as well as their Volkswagen dealership

OUTSTANDING experience! I have never had such a positive, honest, trustworthy car buying experience! Between Chris, my rep and Peter for the final paperwork i truly can’t recommend these guys enough!!!

Absolutely amazing experience! Not only did they have great customer service, they financed not 1 car but 2. I’ve been able to get 4 cars from them in a little over a year! I couldn’t believe how great their prices are and selection of vehicles. I’ve had a 2014 Elantra GT and now a brand new 2016 Veloster! I am beyond excited and I am hoping everyone goes to see them first before checking out their competition. My husband has also purchased an awesome Jeep Wrangler and a Dodge 1500!

This place charged me double the cost of the vehicle. The sales person there would not take the vehicle on trade 6 months later and says the cars value depreciated over $ 5000 in 6 months. I asked them to justify over charging me to begin with and could not. I understand that is the nature of the business but it isn’t enough they got a sale but had to put someone with perfect credit in the negative on car and will never sell the car in the positive even if I made double the payment. If you are looking for a honest business this is not the place for you.

We recently purchased our second car from Reno Lithia Hyundai. We received the best ever help for finding the right car for us because after a few questions from our salesman Dylan Jurosovich, he was able to lead us to the perfect car. We love our new Sonota. Not only did Dylan find us the right car, best of all it was the right price we were looking for. Then Dylan introduced us to the Service department where we will take our car for Its first service.
How nice not to be pressured by salesman but asking us the questions that enabled us to make the right choice for our driving needs. It stop there! Dylan then showed us how the new car with all its new features operated, paired our cell phones, how blue links operates. We are so satisfied with our new Sonota and the wonderful help we received from Dylan. Why can’t all salesman spend the time to help you to be completely happy in buying a new car. Thanks Dylan

Service is bad. Didn’t listen to me and didn’t honor service agreement I paid a lot of money for. Was treated badly in sales office. Rude comments said in back office when they thought I wasn’t listening. But not from the salesman. I would hate to work there. Never buy a vehicle from this dealer.

I first dealt with Steven in finance. He was understanding and very non judgmental about my credit. I then worked with Ronny in sales. He was very respectful and kept me apprised during the wait time as to what was happening. The wait time was about 2 hours, but they were apparently trying to get me the best financing, which I totally understand. The only reason this review isn’t 5 stars is because I was told when I looked at the car that it was Certified. When the deal was ready to be signed with David, the finance manager I was told that the «boys» made a mistake. All-​in-​all a pleasant experience and I would recommend Scott and Ronny! I love my car!

A totally positive experience at Lithia Hyundai resulted in us leaving in a new car!
Pete and Joe were the main sales people we spoke with and we never felt pressured, the decisions we made we feel good about and we are truly enjoying this wonderful new Elantra GT. We had shopped elsewhere prior to going to Hyundai and we did not see any ‘desperation’ in the Lithia sales team that we experienced at other dealerships.
We spoke with the General Manager, Dylan Clunie, who listened carefully and addressed all our questions in a professional manner. We were very impressed with him!
We feel good about our car, Lithia Hyundai and having the car serviced at this fine dealership.
Buying a car can be an intimidating process, not so this time, our experience was 100% positive.
Thank you, Lithia Hyundai.

We knew we wanted a Hyundai being this would be our 3^rd and our first brand new one. I sent a Costco request online on Sunday ⁸⁄₉ on our way home from vacation not expecting a call or anything until at least Monday. Within an hour I was talking to Pete who deals with Costco program at the dealership and he was asking what we were looking for. Over the next two days Pete and I are texting, emailing, and talking on the phone as he is trying his hardest to find my picky husband the car of his dreams which is not on this coast. Finally I get my husband to relent on the color and Pete has the perfect car on the lot. We show up at the dealer get everything handled quickly and the car we wanted not the car they decided they could sell us, and with none of the runaround I have experienced at other dealerships. This review is also not from someone with awesome credit and tons of money. We have poor to fair credit but decent pay and not a lot of bills. I was just very impressed with everyone I dealt with they were nice and professional with none of the sleazy car salesman vibe.