Lithia Chrysler Jeep

I can count on 1 hand the number of good experiences that I have had with car dealers over the last 20 years.
Dealers in the Reno area are not typically know. For providing the best prices or customer experience. Reno Lithia Jeep is the exception to that rule.
I tend to be a very informed buyer and have a good idea of what I should pay for a vehicle before I even step foot on the lot.
I had been dealing with Dan there online for a few weeks, pricing various options on a new Wrangler. Dan was very responsive, helpful, and most importantly, patient with us as we figured out exactly what we wanted.
Late one evening we were driving by and spotted a new special edition on the lot. We stopped real quick and looked at it on our way to dinner.
I emailed Dan from dinner and by 9 that night had pricing and other details worked out.
The next day we came by and worked out the details on our trade in and finalized the deal. We were out the door in about 1.5 hrs total.
Overall, I am quite pleased with the experience and Lithia Jeep will be our first stop for our next vehicle (or 10).

If you need a jeep ask for Joelene at the Jeep Store. Seriously. You will not find anyone who has better knowledge about these cars, Or anyone who will give you better service.

I have heard horrible review about Lithia Jeep. Well when looking at cars… Not really serious about getting one quit yet, my hubby and I went to browse.
Along the way we meet Ferris. I am the most people that can’t stand having a salesperson come up and start drilling you about buying a car. Well Ferris was different. We told him we wanted to look and are deciding on possibly getting a new car. Well he gave us great advice, he said spend time shopping around because once you purchase a car, then you should be happy with it, not pushed into a vehicle that you don’t really care for because then you possible have a bad taste in your mouth about the sale with the dealership.
So for months we were going back and forth figuring out what we were going to get. We have went to other dealerships and they are like leeches clinging at your hip. I think we have went to this dealership many of times because it was hassle free. Of course, we drove a lot of cars there but all with no pressure on purchasing.
Finally, after some time we came to a decision on purchasing. By this time I knew exactly what I wanted. When discussing this with our salesperson, they did everything to find me my jeep that I was looking for. When first going to Jeep I wasn’t sold on their cars this I found this one.
After purchasing the Jeep, I was able to look it over and point out anything I thought was wrong with it. I found a few dings and told them about it. They took care of it right away!
Even though I had a great experience, I gave a four star because I have not had my car worked on. Hopefully if I need it I will get a great expire emcee with that!!!

If you need a Jeep or Chrysler, go here and ASK FOR DIRK. We had been researching either a Jeep Cherokee or a Subaru VX. We go to Lithia Jeep first and a nice young man named Dirk Westergard helped us with information and a test drive. No pressure. Not condescending (woman buying a car). Not BSing. He & his manager did a search outside of Reno for the exact model & options we wanted. At the same time the manager placed an order for our preferred color + options. We still had to check out Subaru so we left with agreement to call Dirk when we had our decision.
Long story short, we decided on Jeep. Did the back-​and-​forth-​and-​back with the Sales Manager, all while Dirk is supporting us with helping understand the whys and wherefores. We got a great deal and a beautiful new Jeep.
If you need a Jeep or Chrysler, ASK FOR DIRK. (Thank you, Dirk!)

First off, I want to take time to appreciate that this dealership is a USAA preferred dealership. I’ve been a USAA member for 15 years now and this dealership took great care of us from the get go. We were greeted promptly, serviced promptly and test drove within a matter of 15 minutes. We signed papers and were out the door within 2 hrs. The car wasn’t up to our standards yet but they’ve guaranteed us that everything would be more than perfect before picking up the car within a day or two. Excellent service, sales people, management team and finance people. We will be back to buy our future cars at this dealership.

Just spent 55,000 on a Jeep Grand Cherokee, asked my salesman to get me one blacked out with a hemi, tow hitch is a must and snowboard racks a must, they got me the jeep and I ordered all the parts to put on the snowboard racks. Looks like they sold me a jeep that you cannot put snowboard racks on ??? I asked the dealer to fix my problem and they refuse to help they say not are problem the solution I want is to try and use some different type of stock roof rails at there cost not mine, I will do the labor for free and they pay for there mistake, parts are 400 but they will not budge, this is my 4^th brand new jeep from this dealer I will never go there again unless they step up and fix my problem, there general salesman is rude ant not helpful

I was looking at a jeep renegade, but was open to checking out everything within my budget. The dealer (newer kid) comes over and asks me how I feel about the Patriots and I told him I liked the body style
Says he has a 2014 jeep patriot with 12k miles, fully loaded for 16,500. As a first time buyer, I think it’s an amazing deal. I had my mother with me and she thought the same, and that i should buy it. So we test drive it. In the test drive he said, «my mistake, this one is 16,880. That’s fine, since I’d only be financing about 13k after taxes
So we’re talking financing and whatnot then they value my jeep and offer me 3500 which, KBB says is worth at least 4,575.
He also kept talking to my mother about all the costs until she finally told him, «it’s not my money, it’s hers. You better start talking and selling to her» so he does.
He leaves to get the paper for me to sign to run my credit.
Then he comes back, «oh my gosh. I’m soooo sorry, I was thinking of a base model in the same color for that price.
This one is actually 24k but because I messed up we’ll give it to you for 19,880.» So I said no, and I understand the mistake because we’re all human, but it’s too much for me.
«Well, let me talk to the manager» he comes back and says, I can give you 4000 for your car so I said no, I can’t afford it
So I leave and do more research, the jeep I test drove was already marked normally to 19,880 and they made it sound like he was helping me out for his mistake.
I don’t know if it was really a mistake, or a bait and switch. But as a first time buyer, I’m not thrilled, and will not be returning when I am ready to buy.
Updated:
Went back to Lithia after shopping around a little. Started working with Sean and he helped me get the most for my trade in, with a financing offer that works for me. I ended up getting the limited edition patriot, and am just so over the moon excited for all the adventures and better mpg!

I scheduled an appointment with the service department 18 days in advance. I dropped my vehicle off first thing on a Friday morning. Later that day I received a call around 3:30pm from a mechanic. He told me that the diagnostic was not performed yet. They ended up keeping my vehicle overnight, which was fine but a little disappointing.
I waited for a call the next day to get an update but It never happened. I tried calling but I couldn’t get through so I ended up going down there. By that time It was already 4pm… and unbelievably, I was informed that the diagnostic had still not been done!
The service shop was going to close soon and remain closed until Monday. In terms of needing my vehicle for work, I had no choice but to take it back. The experience was very frustrating and a complete waste of my time.
The fact is; they had my vehicle for 2 full days and achieved nothing over a simple issue. There is absolutely NO excuse a diagnostic (at a minimum) could not be done based on the amount of time they had, it’s beyond nonsense.
They definitely need to get their sh** together and stop making appointments if they can’t handle or manage them. Pathetic.

If you want to pay $ 50 for a bunch of under qualified morons to help you with absolutely nothing at all, go here! And be sure to take the shuttle service if you enjoy being forgotten about and waiting outside in the cold for 3 hours!

My final update is bumping Jeep to 3 stars strictly based on Tim in the service dept. coming through and making sure the job was done right.
I still believe Jeep needs to up their man power to adequately deal with the demand. I mean we are in the mountains, just about every mofo owns a Jeep and will need it serviced at some point.
So, so, so happy to have Buffy back!

My Dad bought his Mercury here a few years ago and was pleased. Dad is 91 and keeping up on car maintenance isn’t his top priority. Since I moved here last year I’ve been on his case to take the car in. We finally did. Kudos to Tim for making his best efforts to get everything done at a reasonable price and as painlessly as possible. Thank you Tim. Hope that little one is keeping you smiling!

This was the easiest car purchase ever. They are honest and hide nothing.
Wanted to get out of a 2015 Highlander, they gave me blue book, and discounted my loaded 2015 Jeep Grand Cherokee. Got an incredible deal and was on my way home in an hour. I can’t Thank the sales manager, sales man and finance guy enough.

Bought a new jeep from Robert at Lithia — best vehicle buying experience ever. Robert did whatever it took to get us the right jeep at a good price.
Tony the sales manager accommodated a couple of requirements we had to have to seal the deal
Tim in service completed the final piece to get the jeep just right
Last jeep we bought was several vehicles ago in 1991 — had a similar experience then

After moving to San Jose, I still torture myself by bringing my jeep back here. The tire pressure sensor light has been in for a while with all of my tires at the correct pressure. I stopped by the dealership when I was in town and they said I would need to make an appointment. So, I called the service department a week later when I knew I would be back in Reno and made an appointment for two weeks out…
I found out when I arrived today that they didn’t actually make the appointment in their system. And Mr. Happy at the service desk said, «I don’t know what to tell you… you can leave it here all day and we’ll try to get to it.» Um, no I made an APPOINTMENT and drove here from SAN JOSE. Listen, your customer service skills are lacking, dude. And I KNOW you’re the person I talked to on the phone. Same rude, don’t care, eff off attitude. On the phone when I asked how long the appointment would take, since I’d have to wait and I have other appointments to get to, he said «depends…could be an hour or could be four.» So why am I surprised that he gave me the same terrible attitude today?
Bob, on the other hand, stepped up and got me into the system to get fixed. After 2 hours, and 20 $, the problem is still not diagnosed or fixed so I have to make another appointment.
So, I guess I’ll be back in a couple of weeks to spend more money to see if they can figure out why my tire pressure light won’t go off.

Today my rear lift gate malfunctioned. When I arrived at the dealership the staff was extremely receptive and concerned about my issue.
It turned out the the part was not in stock but they sent a runner to another facility and had my repair completed in less than an hour.
If I could give a higher rating than 5 stars… I would!
Thank you for all your help!!! I will strongly recommend your dealership to all that I know.

This team is AMAZING!
Let me start by saying I am a very picky customer and can be kind of demanding…
My sales team, Jolene Strozzi and Kenny Rose, were absolutely incredible to me!
I came in to check out some different vehicle options and ended up with exactly what I wanted, at a price that was unbeatable, with extras to boot! They even drove to a dealership in Yuba City, 2.5 hours from Reno, at 5pm on a Friday to get my perfect vehicle to me as quickly as possible!!! Sitting in rush hour for me?! Now, that’s service!
From their truthful, honest, to-​the-​point, no-​nonsense salesmanship to their fantastic follow-​up service, I can’t stress enough how lucky I feel to have purchased from this team. The entire staff at Lithia Jeep was accommodating and caring every step of the way. I felt like I was buying a car from friends or family :)
I would give them 10 stars if I could! They have a customer for life!

I recently bought a new jeep. It had some problems from day one. Tim Lewis in their service dpt is the greatest service writer ever! This guy went above and beyond anything I could have ever asked for. He made sure my rental car was taken care of. He kept me updated on every step of the repair. He even kept me in the loop when parts shipped. Tim is not alone in providing great service. All the guys back there where great! The sales staff helped us out in testing out a new car to make sure ours was repaired correctly. I would recommend Tim and the boy & gals to anyone. They really give car dealerships a good name! My car is fixed like new.

I came in at 8 in the morning to meet with a salesperson to look at cars. I had a vague idea about what I wanted, and he showed me around the lot seeing what peaked my interest. I let him know I wanted to lease a vehicle, and he brought me in and started going over it with me. He informed me what my car was valued at, $ 5000 less than what I owed on it, and he was upfront in telling me he couldn’t get me into a lease at my price point with the negative equity. At the time, I was slightly annoyed and felt slighted by him. In hindsight, I deeply appreciate that he was upfront and honest with me, and did not waste my time like Dolan Toyota did. For 6 hours. So thank you for your honestly, when I am in the market to trade in my leased CRV from Honda, I will greatly consider coming in to work with you all again.
Thanks!

August 30, 2014.
My Mom & I went to Jeep just to see what they had. I had already purchased 2 jeeps with my daughter in the past, working with Spike and Joe Green. So I feel very comfortable at Reno Jeep. I have to say once again, Joe Green did not disappoint nor did his sales team. I left with a 2014 Cherokee, getting all I had asked for. I love the fact that you can walk into Joe’s store anytime and feel welcomed, not pressured and never walk away feeling like you did not get what you wanted and you always always know you got a great deal. So, if you’re looking for a new car and a fabulous sales team, go visit Joe Green at Llithia Jeep of Reno. You will not be disappointed! Thanks again, Joe, Spike, Aaron & Shawn H. Great store and awesome people! I’m sure I’ll be back! Jus sayin’! You guys ROCK!

If you’re thinking about getting a Jeep, this dealer is a great place to buy from. They have a good selection and are very professional. They have the right balance of being helpful but not pushy. If you’re interested in take a test drive, then go for it as they’re not going to put the big pressure on you. They also guarantee the best prices around.