Lelia’s Scrubs

I love supporting this local business! Whenever I come in, I’m greeted with a smile and asked if I need help looking for a particular brand, style etc. or if I’m browsing for something new. I appreciate the customer service. I have placed special orders (they pay for the shipping) and always arrives before the «two weeks.» The one time I had an issue with receiving an order on time, they were extremely apologetic and corrected the issue, called the vendor while I was there, and had it overnighted.

I had a great experience buying scrubs for nursing school here. The owner and new assistant were very helpful with size recommendations and had exactly what I needed. Spendy? Totally, but I am buying the approved ones for school and they embroider them for you.

So from reading the reviews on here I think I went to a completely different store. The staff, Lelia and her daughter, we’re fabulous!!! Very helpful, being new and just starting my CNA class I was new to buying scrub apparel. They answered all of my questions and didn’t make me feel pressured at all and the prices were great. They even have a huge clearance rack if you are wanting to be a little more thrifty. I will happily come to Lelia’s for all of my nursing/​medical apparel needs.

Very skeptical of the reviews, I went to this store to find something for my wife because I couldn’t find it anywhere online. They didn’t have it either, but the gal said they might be able to order it. She found it and told me it would be 2 weeks if I wanted to order it, so I decided that I would. 5 days later, it came in and they called me up. Everything was the right size, seemed right. The girl also showed me that if I had problems, how to trouble shoot as well as the warranty information. Totally surprised how this place has gotten so many bad reviews. Great experience and I’ll always but local if I can!

For many years Lelia’s has dominated the medical scrubs market in the Reno area. Her only real competition has been the small boutique at Renown, until recently when a uniform store opened at the Legend’s Outlets in Sparks. Lelia’s has a wide variety of brands, styles, colors, and products including compression socks, shoes, and nursing supplies, which is why I continue to shop here. I always seem to find something I like, and sometimes I don’t have time to wait for an online order to arrive. Also, if you want something special and they’re able to find it, they’ll order it for you.
However, I always dread shopping here. I’ve had an awkward experience nearly every time. The staff is simply unprofessional and unfriendly. There is a few core staff that I recognize from the past few years that I have overheard exchanging very explicit personal stories as well as talking down about customers as soon as they leave the store. I have also frequently observed staff on personal calls while customers are shopping. When asking for help finding a size or color I have received sighs making me feel as if I’m bothering them by asking for assistance. Most recently, when inquiring about a student discount I was grilled with hostile questions; it was as if she’d do anything to prevent me from receiving the meager 10% savings.
I find their scrubs to be very spendy. When comparing their prices to those online, Lelia’s has a significant markup. Her prices are also higher than those at Renown. The store hours also seem limited; closing at 6pm Monday through Friday and 4pm on weekends. Clearance items are final sale, which is understandable, but the regular return policy is for store credit only, no refunds, and must be done within seven days. I can’t believe I continue to go back, but the simple truth is Lelia’s offers what nurses want and we have nowhere else to go locally for this selection.

I have shopped in Lelia’s Scrubs for years. The selection, quality, and colors are excellent. They always have the newest items available. The girls that work there have always gone above and beyond to help me find exactly what I need. I love to support Family owned and local businesses in the area. I highly recommend this establishment to everyone. If they do not have what you need they will order it for you, It is clean and well laid out, making it easy to find what I am looking for. I can always look forward to a great experience.

The owner of this establishment is so brash, abrupt and outright rude! There is plenty of other places I would be happy to support, but not Leilas!
Awful Customer service, an outright insulting owner, and an all too overpriced array of scrubs! Ick! Steer clear!
My boyfriend and I were there checking out the colorful Cherokee unisex scrubs, and she totally dissed my boyfriend and I for even looking at them. She steered us towards to counter when we literally felt so forced and obligated by her to put in an order for lime green scrubs because she didn’t have any (In which they never contacted us to picku) p. I had brought a coupon with that she snagged from me after browsing through our order history saying we «already used it» «so I’ll take that back now, they are expensive to make.» And to wrap the whole shibang, when my boyfriend pulled out his credit card she asked to see his ID, and asked how much weight has he lost since the picture was taken because he looked «fat» in it,… She smirked and continued with the transaction! We should have just walked straight out of there! And this was not the first time something like this has happened, but it will definitely be the last! Thanks Leila’s Scrubs for nothing!

I’ve been into Lelia’s a handful of times now, and must say I’ve had nothing but great experiences; today was no exception. While picking up a new set of scrubs I discussed a problem with a past order. Not only was Beth extremely helpful and friendly, but she went out of her way to remedy the situation. Wonderful customer service that keeps me coming back; thanks again ladies!

I went by here today, the two ladies working were extremely helpful and went above and beyond to help me find the scrubs I need for my new job. Will definitely be back…

I’ve been shopping here for a few years and never had a bad experience! These girls are so nice and helpful! They recently helped me to find the right lab coats for me and my co workers at my office! I recommend anyone to shop there! If they don’t have it, they will find it! Love this place And love those girls!

I can see that I’m not the only one that thinks this place has the worst customer service in town. I’m not sure why they treat people so badly but the sales clerks can’t be bothered. Their return policy is ridiculous. You can’t return anything after 7 days, even with a receipt and the tags on the merchandise. So from now on I will order on line and never do business with this merchant again!

This is the worst scrub store I have ever been to. Do not waste your time here and if they offer to order you your size, DO NOT. I have lived in reno for two years and have been wearing scrubs for 6 years. First they will tell you how scrubs fits and what size you should wear. After a long discussion of telling them I like my scrub pants to be long and not high waters, I got a lecture on how I am not a tall!
When you think you have found the perfect color, you will find they only have xs and Xxl in coordinating colors. They will have 7 medium pants, but not a single medium top in coordinating color. This happens all the time. What I was shocked to learn about was the process of ordering scrubs. I ordered a scrub top and was told that in two weeks it would be in, but the company is fast so probably one week. After 2.5 weeks of hearing nothing I called them. The response I got was «these are back ordered someone should have called you.» Then she told me they were back ordered until the previous day and shold have been there! She kindly explained she would call me back once she called her supplier. Four days later no call. I went to the store, returned the pants I had bought and will never step foot in this store again.
The topper: my friend had them order a top. Didn’t receive it. They said they would call her. They didn’t. She went to the store to return her pants, and wait… They had hear top on the shelf for sale!
WORST CUSTOMER SERVICE, WORST PROFESSIONALISM

After reading the the reviews I wasn’t looking forward to shopping here ! WOW I was so pleasantly surprised ! The girls were so helpful polite and fun ! I will take the 45min drive with a smile on my face ! Sorry if some of u had a bad experience but everyone has an off day give this place a shot I think they r great !

I bought a gift certificate for my fiancée when she graduated this year. When I was there the person behind the counter was eating a salad and talking on the phone. She did not acknowledge me for some time as I stood 4 feet from her. I am a very patient person so I waited. When she was finally done wiping the Caesar dressing from her face she assisted me. During the process she could not find an envelope. She looked for 2 minutes and when a customer picking up an order came in she told me to wait and first helped them find their order. I finally got the gift and left. Today my fiancée went in to use the gift card. The same girl was there and told her that she could not use the gift because we did not have the receipt. After a couple minutes of confusion the girl claimed that she was not trying to make us mad, but that we could have used the gift card and were trying to use it again. Why would they not make a note on used gifts to show the remaining balance if that was the case? The staff was so rude and treated us like criminals for a bit before finally giving in. I would order online and save the hassle. The owner needs to manage the staff, there is much more money being lost from repeat customers than scrub thieves.

Poor customer service. This is not the only scrub store in town. There is another one in the Renown Medical Center’s building. However, they do have the same thing in common. Way overpriced! It should also be noted that they do not accept returns after 7days AND you need a receipt. Same thing for exchanges. That info is not listed on their website. So if you do decide to throw away your money here, then hold on to the receipt for a week in case you come to your senses and want your money back.

So this is like the only scrub place in town, which means when you’re in a bind it’s the one and only place you can go to grab something if needed. They have a pretty big collection too. THOSE ARE THE ONLY PROS.
THIS PLACE IS VASTLY OVER PRICED! ! Like 200% profit margin overpriced. And for the way wayyyyyy under par service: NO THANKS. The employees are dull and lifeless, if I were that careless and thankless for clients a lot of people would die in my line of work. I don’t expect peppy but I do expect professionalism and no one at Leila ‘s can execute that trait.
They’ll order anything for you for free shipping but they don’t need to charge you shipping they’re already raping your wallet 3x over. I wish I could support this local business more but definitely not for someone whose NOT looking out for me or my wallet.

Only go here if you want to experience bad customer services and over pay for scrubs. I have boycotted them for years. Leila is a unethical business woman. I was forced to buy from Leila’s, had to pay up front. The product did not come in by the time I needed it! Was forced to find it used. No one ever called me from the store to say that it was in. I had already bought used. She refused to reimburse me or even give me store credit. Then friends said they saw the product on discount. She has lost my business for the duration of my career!!!

I’m always a fan of buying local and spending a little extra to support the community. but seriously, OVERPRICED!!!
Leila is one of the only scrub places in town, it definitely shows. I know for a fact that the shop is contracted with several nursing/​healthcare schools in the community so she obviously has business. I went there to buy some scrubs for work, I had a budget of $ 50 for a couple sets of scrubs.
Although I was the only customer in the store, I was not greeted, I had to find the fitting room on my own, and had to yell in the back for someone to come up front and answer my questions.
One top and a pair pants even on the clearance rack was past my budget. She also advertised in her store that they have in stock for talls, maternity, and plus sizes. I need tall scrubs. I asked where their selection was and the sales clerk stated they only carry one brand and 2 – 3 color in tall. She said that she could order them for me.
I asked what supplier they used and she told me. I went to this suppliers website and found that Leila doubles and sometimes triples the price from her supplier. I simply put an order in online and got the same scrubs in tall for ¹⁄₃ the price.
As much as I like to buy local, I won’t be going back unless absolutely necessary.

I’d give this business 5 stars, but I’ve only been there once.
After reading previous reviews, I was reluctant to go to Lelia’s, but I needed some scrubs and didn’t have time to order them off the web. Being new the area, I have shopped at other scrub stores and while I have always been able to find what I need, but I have never been thrilled with the variety. This was not the case at Lelia’s. The selection is great & they offered to order anything that I may need in my size for free if they didn’t have it in their store. The store clerk was friendly & helpful.
I’ll definitely be back.

First, the plusses: The shop is easy to find, next to Scolari’s in «the pink center» on South Virginia (No, I don’t know what it’s really called – it’s at Patriot and South Virginia). The shop has a good website so you have the option of ordering online as well as shopping in person. The shop itself is attractively arranged, the merchandise is appealingly displayed, and they have a moderate selection.
The minuses: the sales clerk took one moment to point out that I was looking at maternity scrubs and then proceeded to ignore me for the rest of the time I was in the store. That wouldn’t have troubled me if she hadn’t been much more friendly to the other customers who entered and browsed. My money is just as green as the next person’s, and in this economy, it’s no time to be blowing off ANY customer. I was looking to purchase scrubs that day, and came home and ordered from another supplier online.
Since Life Uniform has closed its doors, there really aren’t any competitors in town (there’s a small shop in Renown, and Wal-​Mart carries a small selection of scrubs), but that’s no excuse.