Kawasaki Yamaha of Reno

Pros: Nice selection, one of the least expensive places to purchase a quality helmet, good selection of vehicles.
$ 95 hourly rate;

I bought my first motorcycle here last year and I have not had any problems at all. They have a lot of bikes to choose from and a few used ones. They also have aquatic and 4-​wheeled vehicles. Their service department is always willing to answer any questions you have. They’ll take the time to go over proper maintenance with you and teach you how to do anything. They’re riders too and want to make sure you’re safe. Everyone is friendly and very helpful. Check them out if you’re looking for a bike!

tl;dr Don’t go here for ANYTHING.
This Kawasaki dealership has been horrible on multiple occasions.
First: I brought my 2013 zx-​6r into the dealership because I had problems starting it. The original person working at the desk (who I believe has since been fired) was unbelievably rude. Absolutely terrible customer service. The mechanic didn’t believe anything was wrong, but I told them I was researching it online and there is problems with the ECU for the 2013 models. They reluctantly said they would check it out. They said they would call me by the end of the day or the next and let me know what they found. After two days of not hearing back from them I decided to call. I talked to the horrible person at the front desk again and he said they found out the ECU was faulty and will be ordering a new one (ok… thanks for calling ME). He said the ECU would take 7 – 10 business days. Cool, I’ll get my bike fixed up and start riding again. Except not. After waiting OVER TWO WEEKS — about 12 – 14 business days — I decided to call them to see what was up. Their response was «Our records don’t show that you have an ECU ordered.» So, they had my bike in their shop for over two weeks for nothing. They ordered the ECU and about a week and a half later they had my bike ready. They had my bike sitting in their garage for almost a month. The manager called and apologized, so I put it in the past.
Next: Brought my bike in for a basic service. It was very pricey, however everything went fine.
Last Straw: I wrecked my bike, so I needed some repairs. They picked it up and took it to the shop for a quote. I get a call a few days later and HOLY SHIT $ 4000 for repairs?! About $ 1000 for labor. Wow… ok, definitely going to go somewhere cheaper. I went into the shop to see exactly what I needed fixed for it to ride safely. I needed 3 things replaced to ride it. Cool, $ 100 (what I was quoted) and that’s it. I asked the guy at the front desk about how much in labor and he explained it and said about .5 hours or maybe an hour max. Ok, not bad. They had to order a part, so again 7 – 10 business days later they call. They told me they didn’t have the right tool for my motorcycle. Uhh, wtf? They said my bike used a different tool than prior years… I have a pretty common motorcycle that’s over 2 years old. How does a Kawasaki dealership NOT have that tool? «We have to order the tool.»
7 – 10 MORE business days later they call me to tell me it’s ready. I go to the dealership and start checking out. Hmm, it says labor is $ 400 that can’t be right. Almost 5 hours worth of labor, what?! I talk to the front desk guy about it and he seems confused to. He bring it up to the manager (who is also at the front desk, right in front of me) and they start arguing back and forth. The front desk guy says it doesn’t make sense that they are charging me that many hours for labor and the manager is making excuses as to why it’s that much. I left paying $ 550.
I will never bring my bike here again and would highly suggest you don’t either. They will keep your motorcycle for who knows how long and rip you off with labor prices. DO NOT GO HERE.

I purchased a Yamaha Waverunner FX personal watercraft recently and in the past a Kawasaki KLR 650 motorcycle from this dealer in Reno. The salesperson John took very good care of me, gave me a good deal on trade in of my old Jetski and a great price on the new Jetski. Plus they threw in a few extras and made sure the boat was well cleaned, prepared and ready for me to pick up. I really appreciated the extra effort they took to insure I was satisfied with the deal. I had a similar experience in the past when purchasing a motorcycle here. I have also often had service done hear and have never had any complaints about the service or parts. I would highly recommend this dealership to anyone wishing to purchase Kawasaki products or Yamaha Waverunners.
Ken

Well I did a lot of shopping around and and buying local meant a lot to me. Reno is a small town in the big picture. I looked from Oregon to Sacramento and vegas for a good price. Everyone has to make some money on a deal. I just sold my honda and used that money to put down in two bikes from Kawi of Reno. The sale went pretty smooth. I prob could have saved some money by traveling far and wide but chose not to. As far as I know there has been no surprises and the quad 2008 kfx450 and 2014 kx450 are great. The quad is for the family camping trips and the bike is for me doing track trail and desert trips. The staff was nice and up front. Parts guys are squared away and know what there doing. As it’s impossible to please everyone and everyone wants the cheapest bike ever. I’ll recommend them to someone looking for a kawasaki. Thanks, cheers to new toys!

I bought a brand new motorcycle from this shop, and I have to say, thr customer service I received was OUTSTANDING! I retuned a month later, to see about accessories and was instantly recognized. You aren’t treated like just an «anybody» when you purchase from this shop… you are treated like a VALUED CUSTOMER. I’ll definitely be bringing back my new ride for service… Thanks Kawasaki Yamaha of Reno