Fitness Connection

Still a mess trash all over floor and equipment filthy. Saw the one cleaning lady on staff poor thing cannot keep up with foot traffic. I feel sorry for her :(

Don’t get a membership here, I canceled mine 2 months ago and they are still charging me.

This place has so many negative reviews but I don’t find it so bad. It has a daycare which is awesome for a daddy like me. I have always found staff friendly and nice. Large selection of equipment and free weights. My only complaint is it does getting really busy after 5pm up until 8pm but any other time, it’s all good. Not too many huffers and puffers here is a plus. You do have your unusually freak large people working out but most of them are chill. I did have an issue with my paid training classes but than I had a daughter and they worked it out with me. Took a while but it got resolved. Is it the best gym ever? Probably not but it just depends on you. Everyone is different and this gym is general. It caters a little bit to everyone but it doesn’t exactly excel in any part.

I wish zero was an option here. The only pro I can think of is the gym and locker room are clean. Now for all the con’s. The equipment is in horrible condition. The gym can get very crowded. The lighting is poor in several areas of the gym. They are horrible in terms of cancelling your membership after the proper 30 day advance notice. You WILL get charged for a LOT longer if you don’t watch it. The staff upon enrollment was very friendly, after that horrible. No Hi, no bye, just basically getting a paycheck, and seem to hate to be there. In two months of training there 3 to 4 days a week, I was NEVER spoken to by any of the trainers. Oh, and quite a bit of horseplay by the employees.

Brandon was extremely helpful with all of our training needs! Thank you for taking the time to provide our team with excellent service!

I believe that Fitness Connection has really been working on their level of service. Each day that I go, the staff at the front has been friendly. Even trainers will say hello to you. If you are interested in the gym, go see Brandon Hurst. He will take care of you. He genuinely cares about people.

I’ve been coming here for years now and have not had any issues with the gym up until a few months ago. They are very pushy with sales and buying their services like personal training. When I tried canceling, they could not cancel my membership and ultimately led to frustration. The layout here is better than the one in Sparks. I was very annoyed that the pool was closed for so long! The staff here are rude and sound like they don’t care about the customers. When I tried using a free guest pass one night, I was told that the sales people weren’t there and that I would have to come back the next day. I felt embarrassed for my friend because we wanted to workout together, but ended up leaving. I don’t recommend this gym because there are better options in town that are more affordable and have nicer staff!

Classes are the only thing I liked. It was a damn zoo every day, all day. Almost every machine is being used at all times. Before signing up, I was honest with whoever was showing me around and told them I was looking at other gyms. He immediately insulted both gyms I was considering and I didn’t like that. Thought the price was worth it. I was wrong, would much rather spend an extra $ 30 at South rac.

This phone number says its been disconnected — How can we RSVP for classes?

I decided to go in and give these people a chance I really needed to find a gym that was within my budget and had classes and fitness connection is the only one unfortunately.
I came in met with a sales rep and he automatically started grilling me with questions. Do you have a boyfriend? Where do you work? What are your fitness goals? What do you eat? How much do you spend on movies? How much do you spend on food? How much do you spend on entertainment? Do you do this. Do you that. Blah blah blah. I wanted to say just sign me up and let me leave! But nope… After an hour of answering this guy’s question I decided to sign up for the classes. Thought that was the end of it but nope again… He then tried to tell me to get a personal trainer and I declined multiple times then he got 3 other guys telling me that the money I spend on food and entertainment can go to a personal trainer. How do you know how much money I really spend first of all???
Anyways…I was glad I finally got out of there and I hope to never see those guys again. Good thing I’m also near the one at Sparks… I’m really hoping the classes will be great though.

My license was stolen by one of the Russian childcare workers of dubious legal status. When I asked her what she did with it she acted like never had seen me before or my kid who she used to greet by name and ask where he was when he wasn’t there. She also asked me a lot of weird personal questions which I think now was to figure out if she stole my identity what she could get away with. They promote a low price so they can lure people in to sell your personal information its in the small print that they sell your info. My credit card was used for a shopping spree all over town. The same one I had on file there. (interesting co-​incidence). It wasn’t on file anywhere else. I made police reports. The police said they contacted the manager here. No one ever followed up with me. I worked out here for several weeks and then asked why didn’t I get a gym pass — after all I am paying to use the gym? I was told I had to talk to the guy that signed me up. He was never there when I worked out or when they said he was meant to be there. Then I asked one of the guys in sign up area for a gym pass — same song and dance routine stating I had to do a evaluation that lasted a hour. Said this was a waste of my time and give me a pass. Eventually I was given a pass but it was retarded. I worked out a lot there because I have a lot of self-​motivation. I got to observe what they do to people in that eval. They take a average healthy person and make them do all this weird unrealistic crap that makes them feel uncomfortable then tell them their health is at danger unless they hire one of their personal trainers for a lot per month. Just like other people have stated in reviews they are abusive to people that don’t want to hire a personal trainer. I had some yucky chick try and step on my head in the woman’s gym and then the manager had one of his people try and mess with me while I was on the treadmill — trying to ruin my workout. This place is the lowest rated gym in town for a reason. People rave about the South Rec Club, Sports West and DD Gym. I would suggest trying those gyms instead.
Also if you open your front door one morning and find a creepy guy in a dark SUV/​Acura with blacked out windows sitting outside your place for hours staring at your kid playing outside and at you. Call 911 and report and take a pic of his plate with your smart phone. He pulled out of the spot and followed me the minute I did in my car and then followed me to the fitness connection and around town. I still am not sure if my 5 yr old was the target or me. If you are a guy you will prob be ok there if you are ok with people selling your information but if you are a woman this place is not safe!

It’s ok.

The staff, especially the sales people are the worst at this location. They will definitely steal your money and are rude.
They charge a yearly fee to «fix the gym» The gym is not that great and the womens area is crap. There are no free weights that match, no barbells at all in there, it is always dirty and messy.
I truly hate this gym.

Let me preface this by saying that if I could give this gym less than one star I would. The customer service here is atrocious at best. I went in several weeks ago to sign up and was told the sign up fee was 130 dollars. A little pricey considering I am on a budget. My coworker just signed up last week with an initial fee of 40 dollars and she said that she was able to talk them down from 130 because she was a referral.
So I figured I would go last night to do the same thing. I walked in and was told that the person who could sign me up was on the phone and to wait around. After waiting around for 20 minutes (while everyone behind the counter was on their phones) I was told that there was no one available to help me out and to come back tomorrow.
I went by today after work thinking it would be a breeze, tell them I am a referral and pay the money and then come back tomorrow to enjoy all of the classes with my coworkers. Boy was I mistaken. I was met by this super fit guy who immediately started asking me all of these questions about my fitness goals. He explained that it would be 130 dollars and when I explained that I was a referral and that my coworker signed up for 40 dollars just last week he said that was because of a promotion they were having.
Once he realized that he was not getting the sale he began insulting the way that I spend my money and the way that I work out. Note to the owners of this business this man should be fired immediately. I have never met a more sexiest, pig headed douche bag in my entire life. Due to the customer service I would NEVER attend this gym even if it were free of charge.

I kind of like the layout here better than the other fitness connection. The squat rack is in the back. It adds a little privacy in my opinion.
The crowd I’m not too much of a fan of.
The staff didn’t really seem as friendly, but I am a frequent flyer of the one in sparks.
The kids club isn’t as cool as the one in sparks. They also don’t keep very good track of reservations. The one in sparks has a similar check in to the check in at the counter.
The pool is closed.
They offer multiple kinds of classes which is nice.
They have some machines that I like using that the one in sparks doesn’t have.
Overall, unless I’m in in the area, I think I’ll stick to the gym in sparks.

This gym sucks ever since it changed from Golds gym to Fitness Connection it wen’t down the toilet from the atmosphere to the cleanliness to the staff and equipment. They lowered the prices so it went from a good workout place to a place where people would go to hang out or because going to the gym is cool now.
I wen’t here for almost 7 years on and off the only time I didn’t go was because I had surgery but every year it just got worse and worse

Worst gym I’ve ever belonged to! I’ve only been here a month but will be changing soon! Kids club is even worse, staff is neglectful and verging on abusive, I’ll never leave my son there again. I’ve been waiting for a call from the general manager for 3 weeks, you’d think that with something as serious as mildly abusive behavior by their kids club staff they’d respond promptly rather than never.
Edit. General manager finally called after I gave them poor feedback in an email review. Acted apologetic but never followed up on his promises even after I called him to follow up.
Taste left in my mouth now is even worse.
Be forewarned. Awful, awful business. Support one of our great local gyms, not these people.
Another update: I’ve now started receiving insulting messages via Unilocal.Staff members, owner, manager, or maybe just weirdos with nothing better to do. Who knows. What I do know is that this gym is awful and even reviewing them has brought on more issues. STAY AWAY FROM THIS PLACE.
And thank you to the people sending ignorant, rude and insulting messages, you’re reinforcing my message that Fitness Connection is a scam and a horrible gym with incompetent staff.

I don’t get why the rating is not higher here. This gym is big, clean and inexpensive. They also have a kids club. What more could you possibly want? The value is amazing. Yes, there are other gyms in town that hand out warm towels, have a ton of space and are super nice but you also pay the price.
Fitness connection has two locations that you can use with your membership. One in Reno and one in Sparks. I’ve only been to the Reno one. It has a pool, sauna and hot tub as well as a nice locker room. It’s pretty clean and the people are friendly there. I generally go in the evenings and don’t ever have any trouble getting the equipment I want to use. They have a ladies area which is nice simply because it’s got nice open functional space and they have several classes throughout the week. I didn’t realize I’d like this gym so much. I had been with 24 hour fitness forever before I joined here. I only left because they shut down their kids club.
So far I’ve been very impressed with Fitness Connection.

Started up my gym membership the day after thanksgiving. My co-​workers work out here, and I figured I’d head in to see what it was all about.
The day that I went in they were running a special, where they waved the enrollment fee and only were going to charge me 20 bucks a month. I signed up on the spot. They give you a tour of the facility, and set you up and appointment with a personal trainer, which comes with the enrollment.
I was very interested in this gym because of the pool.
When I started working out here, I tried out the pool, and it was very slimmy on the bottom, and i didn’t feel like it was very clean. I wont use it again.
Something that is nice is they have a wide variety of machines to use to choose from.
They have classes available as well, and give you a schedule when you sign up.
Overall, this is a nice gym, I enjoy the sauna after working out, the locker rooms are nice and I would recommend it to a friend or family member.

So I notice that a lot of negative reviews are about the process of canceling a membership. I have not gone through this process so I can’t really say much about that.
However, I don’t WANT to cancel my membership. I truly enjoy this gym. I signed up a few months ago when I first moved to Reno because I knew that if I was paying for a membership, I would go because I hate wasting money. And it’s worked, I actually do go.
Coming from a small town where there was really just one gym that cost a lot, was dirty, stinky, and had broken equipment, Fitness Connection is a treat. It’s big and has tons of equipment that is either brand new or nearly new. Rarely do I see broken equipment and if there is, it’s always fixed within a couple of days. And it’s clean and does not stink. So that’s awesome. The staff are all friendly and greet me with a smile every time I come in.
There is a ton of cardio equipment which is really nice. I love being able to choose which type of machine I want and not have to wait in line for it, or settle on something else because of them all being taken. There’s also a huge line of TVs, all on different channels so there’s a lot to distract you from the fact that you’re just walking or stair stepping or biking or… ellipticaling (what, it’s a word) in place.
I’m not a class person but there appears to be a huge variety of classes to choose from, and a nice pool as well. (I also don’t swim. Unless by ‘swim’, you mean ‘float on a floaty with a beer in my hand’, which I am pretty sure is frowned upon at the gym.)
I signed up with one of their trainers, Jefferson, a couple of months ago and my progress has been fantastic. I see a difference in my body and I feel a lot stronger.
Love this gym!