Child’s Play

At first, the drop-​in concept was a great plus, and the staff seemed trained and appropriate. Paying the annual fee, and the higher hourly price was expected due to the nature of Child’s Play. However, the last three times I’ve tried to use their services, they could not take my child, due to low staff rates. They stopped taking debit cards, so it’s on a check or cash only basis. We were even told they don’t offer any change if you don’t have the exact amount. (really??) Child’s Play’s hours have been cut back, so when we actually do need their services (usually evenings or weekends) it’s no longer an option. I don’t know what’s happened here, but I feel the business model needs work. If «drop off» can’t be accommodated… then don’t offer it.

I highly suggest you NEVER take your child here! The owner is a selfish evil woman who couldn’t care less about what goes on there! Children are NOT safe at this place!

I highly suggest that you take off hourly drop-​off as one of your services. We have been turned away TWICE. It is very sad to see how your daycare has changed over the last 3 years. You used to call for backup caregivers if there were too many kids. You used to accept credit cards. And after having 2 disappointments at your centre, no one called us to check in or apologise for causing US inconvenience. NO ONE.
Utterly disappointed.

This daycare has completely failed us. We paid our child’s tuition up front and after they cashed our check they told us via text late Friday night that they didn’t open til 10 am on Saturdays which was the exact reason why I wanted to take her there. We needed early Saturdays. We have had several instances where they have fed our daughter another child’s food, given her old bottles of formula (days old) and even not fed our child (only one bottle and a baby yogurt) in a period of 9 hours. She was only 11 months old when this happened. A helpless baby who should have been cared for by qualified employees but was taken care of by inexperienced staff. Yes, they terminated that employee but it seems the owner takes no ownership for anything and blames her staff for everything. While the employees are very sweet the owner has no idea how to run a daycare. She will not call you when you ask her too she emails you and avoids accountability. I would NEVER recommend this daycare to anyone and anyone who uses it should do random drop ins to ensure your child is actually being taken care of. Even their own employees don’t like working for her probably explaining her high turnover rate. This is just a few of the issues we’ve had here. Good luck to anyone that uses this daycare and I’d truly advise looking elsewhere. I have filed a complaint with CPS because the care there is that bad. Sweet girls, HORRIBLE business owner. Most unprofessional person I have ever done business with. She will try and find loop holes to keep your tuition as well. Good luck and Good Riddance!
She also lied she has had a complaint for being under staffed and CPS has already had to confirm she was out of compliance with teacher to child ratio. If you don’t believe me you can go to this website and it’ll confirm this. She lied to me about never having any issues. If she lies about this what else is she trying to cover up? Go to…
http://Http://childcareinspections.washoecounty.us
Wish I had known the truth before all this.

Over the years we have seen changes to this business. First it was reduced hours, then it was no credit cards, cash or check only. Then we noticed a change in the caregivers and that they seemed less and less qualified. The final straw was when were denied multiple times to drop off our child. So now no drop offs anymore. Imagine how disruptive it is to have an appointment and then denied and you have to bring your child to the appointment. In the past, they would never deny us, they would call more caregivers to come in. It seems even the caregivers do not want to work at this place. Unfortunate as we will seek other options now.

My daughter loves her school. She can’t wait to see her friends everyday. The staff is very professional and fun too. One of the best benefits of this daycare is the amazing hours they are open. They are even open on weekends. I would recommend this daycare to anyone who needs fun loving care for their little ones.

I really have nothing but good things to say about Child’s Play!
I have a 5 yr old and a 2 yr old. Every day I get my 5 yr old ready for Kindergarten and my 2 yr old gets ready too. One day she put on her shoes and jacket and packed her backpack to go to school. After I dropped him off, she cried, saying «I school too». I needed to figure out something fast. That’s when I found Child’s Play. She could hardly wait to «go to school». She ran through the doors and I barely saw her again. She really enjoys playing with their toys inside and the playing in the side yard. I think it is really great for her to socialize with other kids as well. I’m a stay at home mom and don’t need her to go to «school» but I’ve found if I send her a couple times a week while her brother is in ½ day Kindergarten, I can get a lot done! And the price and convenience is spot on. I looked into sending her to a regular preschool but was not at all prepared to spend over $ 500/​month for 2 half days per week. Child’s Play is only $ 7.50/hr and if I send her just twice a week for 2 hrs each that’s only $ 30 for us. Much more affordable.
I struggled deciding whether or not to give them 4 stars or 5 stars but I opted for 4 because there have been a couple of occasions where they had so many kids they needed to call in more staff to work. But they have been honest about it and I happily waited until additional staff arrived. I never had to wait more than 10 minutes. The other reason for the 4 stars, is that I typically pack my daughter a snack and on one occasion I could tell after I picked her up that it was never opened. But I realize that they could have offered it to her and she was having so much fun that she just didn’t want to eat it. I just hope that her snack is being offered every time. Even if it isn’t, it is not that big of a problem to me because she’s only there for a couple of hours so I know she will eat with me when I pick her up.
I’m so happy to have Child’s Play in my neighborhood! It has really been great for us! I would highly recommend it to anyone interested!

My son is a year and a half old and he absolutely *loves* it here. He never cries when we drop him off, he just runs off to his favorite toys and plays with the other children. The staff is very attentive and very friendly. The facilities are always clean and organized.
The day care is a drop-​in pay by the hour center which is perfect for those of us who find it ridiculous that other day cares require contracts regardless of the actual time your child is there. The hourly approach is perfect for us. Bonus: Child’s Play is open until 10p on the weekends so it is perfect when you want to have a spur of the moment date night!
They are installing a more secure door so that all parents will have to be buzzed in which is a little annoying but it is nice they are so on top of safety.
Anytime something happens at the center they always provide us with an «incident report» letting us know exactly what happened. We’ve had two since we started but they were both normal toddler accidents, exactly what happens at home. It makes me feel all the more confident knowing they make sure that we are aware of any accidents that happen.
I have never had a problem with losing anything at the center. I always send him with snacks and a sippy but they have snacks available for .25 and sippys that can be borrowed in case you forget.
I prefer this daycare over hiring babysitters. My son loves it and I am never struggling to find a last minute sitter for a spur of the moment date night or worry that we will go over or hours iff either my husband or I are held up at work. I feel confident that my child is recieving excellent care in a clean, fun and nurturing environment.