Big O Tires

I am writing this because I did not have a good experience until the end. My tires I wanted were not in shop when I arrived. Quickly ran north to other store, got my tires and installed them. After that gave me a great discount for the trouble. Dave was great at taking care of me, and my problem. Thanks

I have been looking for a used Mercedes and found one on-​line at this Jeep dealership. The service was amazing and so fast! I test drove, negotiated prices, signed and drove off with ing 1.5 hours. They even let my daughter test drive a 2016 Jeep while we waited for my new car to be washed. Derrick was very helpful and nice. I was dreading buying car and he made it a great experience!

I have mixed feelings about this place. First time I stopped by to fix a flat, they didn’t have any appointments available so the service associate was nice enough to give me a «free» flat tire repair… cool right? Next time I came in, I got a oil change along with trying to fix my flat. They had me waiting in the super nice and clean waiting area, not normal for a tire shop but that’s was good. Then the bad news, 2 hours later, sorry we can’t fix your flat because the tread is too low. Ok cool, no problem, I’m just trying to milk all the life I can out of those tires. So they didn’t have my tires and at this point, I’m ready to bounce as I got other things to do. So I had the gentlemen give me a quote on a set of tires and I paid for my oil change… This is where I have issues, when I originally ask the if they honored their online discount, they said yeah no problem. When I checked out, they same service manager tried to charge me full price. So that got me curious, I took their set of 4 tires quote and went shopping around town and everywhere else was between $ 75 to $ 125 dollars cheaper for the same exact tires. So while the service «felt» nice, it wasn’t more than a gimmick. I appreciate the service but not at paying a premium for the same product.

«Please for the love of god… someone save me from this waiting room».
There are many things to love about Big O Tires. From the friendly staff to the quick service to the clean facilities. I know I’m probably getting a little bit swindled, going to a corporate auto shop and all. But I’m blissfully ignorant about most of that. I’m willing to overlook it all for the sake of convenience and friendliness and really, quality. I’ve never had a problem with any of the work Big O has done on my car. Never had a problem with them at all.
However, I DID have a problem with the guy sitting in the waiting room with me. Not that he was obnoxious or loud or commanding attention or anything… it’s that he was all those things, old enough to be my dad, AND trying to flirt with me. Me. With earbuds on and a clearly disinterested look of «hey I’m in a relationship, buddy». That’s a look, right? Trust me, it’s a look.
Now, I know Big O does quick work. I’ve known it for a long time. It’s part of why I go there. But I swear to all that is holy, that was THE LONGEST OIL CHANGE. Seconds ticked by with all the speediness of a tortoise in a tar pit. In that time, I learned that Mr. Waiting Room Flirty Guy moonlights as an auctioneer and he makes «really good money» and he loves motorcycles especially the big ones that let a «little lady sit behind you». *gag* Also, he’s good friends with some local car dealers. So, you know, he’s kind of a big deal.
Luckily, after what seemed like a full rotation of the sun, I was able to leave. The words «my boyfriend» had left my lips as many times as they could, not that that did anything. I’ll keep coming back to Big O. But I“ll do my waiting at the Starbucks across the street. That waiting room is a Big NO.

Came in today because I got a flat tire and I was surprised wit the quality of this place. Extremely friendly and helpful staff, and the facility was clean with a comfortable waiting lounge. They informed me that my tire was fine to be patched up (whew) and paid only $ 25. I will be coming back in the future.

Excellent customer service, free tire rotations for life, great prices on brake jobs, fast service, pleasant waiting room (except for that loud back door slamming) and designer bathroom.
I came in for a free service yesterday at the end of the day– 5:30 pm when I’m sure everyone wanted to go home, but the guys were gracious and smiling.
This is how a business should be run.
They’re definitely getting my future business for brake jobs and oil changes.

I came here expecting that they might not have time for a $ 17 repair for a single tire. Instead I got great service as if I was buying a set! Even though I didn’t ask they came out to my truck, took the tire off my truck and brought it in for me. They let me come back later for it instead of waiting and even called me when it was done. A+!

I was on my way to a family camping trip that I had been pIanning for 6 months and had a blow out on my jet ski trailer on the freeway. I limped it into the fire station parking lot next to them and walked up to the door at 6:00 as they were closing for the night. They came out to look at it for me anyway and said that they didn’t carry that tire size and would have to special order it. I got on the phone with Walmart and was getting the run around when one of their employees came running out with their heavy duty jack in the fire station parking lot and said he found a tire that would fit. I went from a possible cancelled trip to back on the road in 20 minutes. Wow, customer service SO FAR ABOVE AND BEYOND! Thank you Big O, you saved my entire camping trip!!!

On April 6^th we took our Jeep in to be looked at because our check engine light kept coming on. They gave us an original estimate for what it would take to fix our car and the next day came back to tell us the great news that some of the parts they were going to have to charge us for came with the part they had to purchase from the dealership and that brought our cost down to at least half! Now that really impressed me because I am so use to being lied to and cheated on cost, normally car repair places upcharge on everything. It was a breath of fresh air to have a company be so honest and reliable. Our car is running beautifully and we couldn’t be happier! The staff at this location are top notch and always willing to help you! Ask for Dave Ritter-​he helped us and he’s very nice and very knowledgeable.

I never really thought I’d like to go into a tire store, but I’ve been going here since a bit after it opened and these guys are great.
Dave Ritter, the Sales Manager, even remembers me when I come in for one of my and my wife’s vehicles. He takes the time to answer questions, investigate options, and I’ve never felt pressured. Sure, he prints quotes with the optional services added, which I’m sure he is supposed to do, but then goes over them and removes any you don’t want without it being a hassle.
Their pricing isn’t the lowest possible. I know of several ways to get the same tires for a bit less, but it’s convenient and they do a good job. Once, my tire pressure monitoring system wasn’t working right after a change (not their fault it turned out), they really put in the extra effort to figure out what might be causing it so it could get fixed.
Like any tire place, they have a range of tires from really top-​of-​the-​line to mass market. Tell them what you are solving for (price and driving situation), and I’m betting you will leave happy.
Oh yes, I saw a review below about a tire having a warranty and the guy being mad because they wore out early and big o wouldn’t give him new tires. My tires wear out early as well, but that is probably more because of the driving I do, our heat, etc. The warranties cover a defect, I don’t think any manufacturer will give you a warranty for miles, since you can literally wear a tire down in no time with some effort, and the manufacturer can’t control your driving. The tire mileage number is, I think, more to allow you to compare across tires to get a feel for relative quality (and the distance for their covering a manufacturing defect).

This is exactly what customer service should be. Not only in the automotive field but customer service in general. Tim is amazing. We realized late one Saturday night that with no snow on the horizon we should put our summer tires back on and say goodbye to winter. I called at 5:30PM only to find out they close at 6 on Saturdays. Dropping the car off is always tricky so he offered to babysit our vehicle and lock it inside the shop until Monday AM when they opened back up and set to work on it.
I frantically tossed the summer wheels and tires into the vehicle and sped over. He was kind enough to remember everything we discussed over the phone so all I had to do was point at the truck and hand him the keys. He grabbed a few notes on the vehicle and set us on our way. Tim called us and let us know the vehicle was ready on Monday afternoon and I drove by afterwork to pay for it. I locked it and left it in their parking lot until I could come back and grab it later in the evening. He took the time to explain the inspection that was completed while they mounted the wheels /​tires. One screw was missing from the center cap of one wheel and he was quick to point that out so I could set about buying /​locating the missing bolt. While I was there I asked for advice about a body modification on the new vehicle I purchased. A tech, who’s name I have forgotten, went out to my car with me and explained exactly what to purchase and how to remove the bracket I wanted off. Super helpful and unnecessary as they weren’t servicing that specific vehicle in any way.
Fast forward 2 days — my wife realizes the same vehicle needs an oil change. We call and they are kind enough to let us drop it off again and they watch it for the day while we run errands. Again, easy drop off. I thought they had changed the oil last time but this was the first visit there for an oil change. Tim was patient as i wracked my brain trying to decide between a synthetic blend and a full synthetic. Just to be safe, lacking a memory of what we used last time, I went for full synthetic. He was quick to assure me that the info would now be in their system so I wouldn’t have to toy back and forth with the choice next time. As soon as it was completed we got a polite phone alerting us it was ready. Pick up was just as easy and entertaining as the first visit. They are so kind and accommodating.
I will recommend this to anyone and when I need any automotive /​tire related help I will head straight here. Tim is friendly, entertaining and extremely knowledgable.

Spent a $ 1000 dollars on a new set of tires with a 50,000 mile warranty and they wore out in 18,000 miles and Big O would not stand by the warranty and give us new tires or even a break on some new tires. Tried to work with the manager and continue to give them our business but he wasn’t willing to work with me so I’m moving on. Not a very good start for a new business

I’ve been to the new south Reno store twice in the last year for dismount/​mount and balance of Winter and Summer tires. Both visits have been great. Friendly staff at the front desk, quick service and great prices. I paid about one-​third as much at Big O as I paid just around the corner at that Les S. place. I’m a satisfied customer and will be back. I recommend them.

I would not go any where else! As a young woman with almost zero knowledge of cars I sometimes feel clueless and slightly intimidated when I get any work done on my car. These guys really help me understand what I do and do not need and never make feel pressured to get something done on my car. They always try to give me the best deal. I once went in with a coupon and the guy at the counter gave me a better discount. I’ve been a customer here twice, once for tires and once for an oil change/​rotation. They also have a great waiting area.

When several other competitors would not fix a simple patch; Big-​O came through. Great customer service, and quick/​quality work.

Always a great experience at the new South Reno location. Fast, efficient service. Great personnel and good pricing on services.
Mary Davis

Great service and staff.
I called Thursday night about having the brakes inspected on my 2005 Chevy Suburban. The brakes were grabbing and I knew the front rotors were due for replacement. I had an appointment the next morning which was great. After dropping the truck off at 730 I had it back by 945 with both front rotors/​pads replaced, and the back rotors turned for a reasonable price. Staff was attentive and friendly. Store is clean. Honestly I can’t think off any improvements. I will be using this location in the future for my tire/​brake/​wheel needs.

Arrived before work with a flat that needed fixing. The staff is all super friendly and helpful and the waiting room is clean and comfortable. They were all very polite, and eager to help me out.
The tire wasn’t easily fixed and they were very patient with me and the damn tire and kept me informed as to why it took a bit longer than usual. Very happy with the service here, especially for the price!

I have to admit, whenever I have to go to a car dealership or a car service shop I flinch. There are always questions that I have no answers to. So I, like many other women, send my significant other to deal with the «Mr. I Got You.» — At least he can say, STOP!
However, I had to go to get a smog check for my car registration and had no way out of the visit to the shop — significant other wasn’t available. I went to Big O Tires in South Reno out of convenience and glad that I did. The service was friendly, quick, pain free (to me and the car) and the attendee didn’t mind either that my puppies were in the car — Big puppies.

I had a horrible experience at this Big O Tire location. They took advantage of my wife and charged her for a tire replacement after we had previously paid for the road hazard on the tires. When I called to question the fee they were very unprofessional and argumentative and said they would not reverse the charge. I would recommend going somewhere else for your vehicle.