Anderson Towing

This company deserves zero stars. My brakes gave out yesterday as I was driving, so I called Anderson (Sparks location) as soon as I was able to pull off the road. Feeling shaken up, I quickly inquired about their rates before calling my sister to let her know what had happened. A man on the phone quoted me $ 65 plus $ 5 per loaded mile. After speaking with my sister for about 10 minutes and calming myself down, I called Anderson back to ask how long the wait would be. This time a woman answered. Instead of telling me the wait time, she rudely stated, «It’ll be $ 85 plus $ 6 per mile. The boss says you’ve already called twice.» In shock, I mentioned that I had just been quoted a lower rate 10 minutes prior, and that I’d only called once. «Has the rate really gone up in the last 10 minutes?» I asked. Her response: «That’s what the boss said». Me: «Wow. Then I won’t be using your company…» Her, very rudely: «Have a great day,» then hung up the phone. I will never use this company and wouldn’t advise even my worst enemy to give them any business.

I’d have given it 3 stars but they didn’t seem to know what the left hand was doing while the right hand was doing something else. A lot of the information we got for my friend who unfortunately wrecked his car was wrong. The blonde lady who helped us get his items from the car was very helpful and nice. I wish I had gotten her name because she deserves 5 stars by herself. She even helped us get tools to remove the license and tags, and was very pleasant and patient. The rest of the office staff seems fairly nice but this lady did stand out in the crowd.

The husband & wife owners and their tow truck operators went above and beyond to help me with a complicated situation. Couldn’t recommend more! It was very refreshing to meet such nice people. *Hint from the owner himself: If you want a favor, don’t come in yelling. :)

Kinda pricey, sat on hold for quite a while for a Saturday afternoon — ok, it’s light snow outside. I can forgive. At least they were willing to quote me a fixed price. Acted like he was doing me a favor at what appears to be a $ 300/​hr rate in town in the middle of the day.