All Creatures Veterinary Hospital

I wouldn’t recommend this office. I took my puppy here after adopting him from puppies plus and it’s in the contract that I take him to this office within 3 days of purchase. I felt cheated. I felt like the vet, a male, was just trying to get money out of me. Not everything I «needed» was covered by the puppies plus warranty. The vet also tried to take my daughter to the back to show her the «puppies», I tried to follow and he stopped me and said he’d meet me in the lobby. Umm no. Creepy!

Hit and miss service. Dr. Adams is warm & friendly, but her staff can be rude. What is it about vet techs at some clinics? The owner of the clinic should keep them on a leash, or put a bark collar on them.

Euthanizing a pet is about as difficult as it gets as a pet owner… I wish our first visit to All Creatures was for a happier reason than having to say goodbye to our beloved friend. Dr. Cruz was amazing and shared a new cancer treatment with us that our dog would have been a perfect candidate for without being pushy and trying to land a sale. He would have greatly preferred to save my pet rather than put her down… He discussed the issue tenderly and approached it more from a place of educating my family and I on a potential alternative to euthanasia. Unfortunately, we just didn’t have the financial capacity to afford such a treatment. Believe me, if money was not an issue, we would have done ANYTHING to help her stay with us longer if she could have returned to being healthy and happy. The treatments available for pets now are incredible, but just like healthcare for humans, it doesn’t come cheap… And All Creatures is pretty affordable to begin with!
Peanut’s passing could not have been any gentler or smoother than it was in the hands of Dr. Cruz. It’s so hard to say goodbye to such a beloved friend, and the staff here could not have taken better care of Peanut or my family on this most difficult of days. Of particular note, Sharon at the front desk was amazing, and she took excellent care of us! She treated us with respect, dignity, and empathy, never judging us for not being able to afford the cancer treatment for Peanut. She took care of all our concerns regarding Peanut’s cremation, which is a whole other subject that is heartbreakingly painful thing to research when you’re preparing to say goodbye. Another great local business, A Beloved Friends Pet Crematory, will handle your pet’s aftercare, and they have a very fast turnaround time. I don’t look forward to facing these difficulties with my other dogs, but it’s a relief to know that I can count on All Creatures and A Beloved Friends to make the transition as smooth as possible. Thank you, All Creatures, for your phenomenal service today! Next time, hopefully we will meet under more fortunate circumstances.

I have to credit Dr. Adams with saving my sweet little 9 year ago chihuahua. My girl had stopped eating so we took he to the vet. After running some tests and my chihuahua becoming severely ill, it was determined that she was in liver failure. Dr Cruz initially made this finding but wasn’t sure where to go from there. He referred me to a specialist that wasn’t available here in reno so I went to a second vet for a second opinion. This second vet thought she only had a few days, maybe a week or two before she would pass away. Needless to say we were devastated, but not ready to give up. In the mean time Dr. Adams had looked at her blood work and thought my girl might have Cushings disease, and that was the cause for all her problems. A test later we found out that’s exactly what she had. I’m am so grateful for her knowledge and for not just giving up on my girl. She really is a member of our family and Dr. Adams really understood this and did everything she could for her. If not for Dr. Adams we may have made the poor decision to put our pup down. The only reason I’m not giving 5 stars is I feel that dr Cruz threw in the towel a little early.

In short, do not take your animals here. I lost my 4 year old dog due to their horrible practice. (I want you all to know I waited almost a full year to write this, so this is not out of newly upset loss) My dog had been sick and was treated and back to her healthy self by her vet she went to from the time she was a puppy, unfortunately they moved on the other side of town. My baby became sick again about a year later I brought her in to all creators and it was the worst mistake of my life. My beloved 4 year old family member is now no longer a part of our lives. My first visit there I did not see Dr. Adams I saw some goofy hippy guy that was into alternative medicine and believed that treating a dogs condition with what ever was wrong with the dog was the answer. In this case he assumed it was my dogs liver that was going bad so he sent me home with phosphorus pills for her (this was on a Friday) I gave her one Friday night as directed and Saturday. She took a huge turn for the worse and on Sunday we knew something was terrible wrong. We took her back to all creatures on Monday morning where this time we saw Dr. Adams who came in and made it seem like all would be ok, she walked out of the room and immediately like he was waiting the same guy (I can not remember his name at all looked him up before and he had a practice up in tahoe as well) walks in and goes straight into ohhh poor thing if it were my dog I would be seriously thinking of putting her down at this point. I broke down crying as my husband tried to comfort me he looked at me like I was an idiot for not feeling the same way. Baffled I asked why he would say that when Dr. Adams just said she looked good and would probably need some antibiotics? He said no it is my opinion your dog has hepatitis and is not doing good. He walks out and DR adams walks back in playing stupid like everything is fine and doesn’t know why I am upset. Asked me to leave my dog there for the day to get some fluids, ultra sound and X-​rays, I leave her there all day come back to get her where they take my kids in the back to see a raccoon they have there and I see my dog tied to a big pole in the back are you freaking serious??? My dog is tied to a pole on the ground in a middle of the walk way. The hippie guy tells me he is changing her alternative medicine and that she needs arsenic with out asking me he dumps a bottle of arsenic in her mouth and yes you are reading that right poison. (some vets do believe in this treatment) They send me home with 3 different medicines that I am supposed to give her. by the time we left my dog could hardly walk to the car. We stayed up with her all night waiting for the vet to open again because she was so unresponsive to us and wobbly, She could not walk any more. we called the vet as soon as they opened and said we had to be seen immediately that are dog was in a coma and suffering and she we need to be put down immediately. they said they could not see her till 9 am even with us begging that she was suffering. She died at 8:50 and was put in our car and drove to the vet at exactly 9 am. at 9:10 am the staff came out to get her out of our car and sent off to be cremated. PLEASE TAKE YOU ANIMALS SOME WHERE ELSE IF THEY ARE SICK. I never used them for regular check ups so I have nothing to say about that portion. But the whole bad cop good cop thing is crap! don’t give false hope and don’t shove something down a pets throat with out permission. You used my dog as a ginny pig and she paid the ultimate price for it.

Love the service we receive here. Dr Cruz is amazing and treats our dog as part of the family. The whole staff is friendly and helpful, hopefully I won’t have to go here often, but if the need comes we will come back here for all our animal medical needs.

I take my Yorkie and my Lab here and Dr. Cruz is absolutely fantastic with affordable prices. I had my Yorkie spayed with Dr. Cruz about a month ago and he did a fabulous job, my puppy was back on her feet and being herself within a day and her stitches healed up beautifully, you can barely see the scar! I am so pleased with my experience with all creatures vet and I highly recommend Dr. Cruz and his team to anyone with pets. They treat their patients like family and are very efficient on following up to make sure the fur babies are doing well after their appointments and surgeries. I won’t take my puppies anywhere else!

As a previous poster said pay cash if you choose to go to this awful vet hospital. Once they have your credit card on file its fair game. There are lots of vets in Reno find another one, trust me

Dr. Adams saved my dogs life. My Cavachon went into the ER Vet on Easter Sunday with vomiting. I took her into her regular vet (Dr. Adams) on Mon. late afternoon. She has been her vet since we got her as a puppy. After Dr. Adams took x-​rays she noticed where it looked like an obstruction, but she couldn’t be absolutely positive. She did a few more tests, before she wanted to take her into surgery. After she tried everything she could on Tues. she said if she still wasn’t eating & nothing was moving through her she was taking her into surgery first thing in the a.m. Dr. Adams was there at 7:30 a. m checking on my puppy & after no progress she was in surgery by 7:50 a.m. I was worried about the cost, but there was no way I was giving up on my baby & neither was Dr. Adams. She said I don’t want you to worry about the cost. I went & visited her everyday & she was so lethargic & her prognosis did not look good. She had 12 inches removed from her intestines & nothing was going through her. There wasn’t very much change from Wed. (surgery date) from Saturday. She was still on pain meds & and IV fluids. I called Mon. morning to see how she was doing & they said «great» I was shocked to hear it, but overjoyed at the same time. I asked her when I could pick her up & they said 4:00 p.m. My husband and i walked in & they brought her out tail wagging & she was jumping up on me so exited to see us. Her tech Lee came out to talk to me & said we didn’t want to tell you, but we really didn’t think she was going to make it… she’s a fighter. Dr. Adams was so worried about my puppy that she contacted a world re-​noun small vet surgeon to get his advice when my puppy wasn’t moving anything through her bowels after surgery. Dr. Adams went above & beyond taking care of my baby. She saved her life!!! We have also seen Dr. Cruz & he is also is an amazing & kind vet.

I have had excellent luck with All Creatures and Dr Cruz.
He is responsive, front desk is friendly and quick, and prices are reasonable.
They also offer good grooming and boarding services.

In January, I dropped off a stool sample at the clinic for testing. I have two cats who use the same litter boxes, so the vet had recommended that I just bring in one sample, since if it was positive for any parasites, both cats would need to be treated. I was charged $ 55.00 for the test on January 14, which was fine.
On February 23, almost a month later, I was billed another $ 62 to the same card, which the clinic had on file. I called the clinic to inquire and was told, «The $ 62 charge was for the test for Spotty. The $ 55 charge was for Spreckles.» I explained that I had only dropped off one sample and only one test could be done. I was transferred to somebody’s voicemail to leave a message.
Maybe this place is okay, but I recommend that you pay cash. As for me, I don’t think I can trust them with my animals if I can’t trust them not to commit credit card fraud.
Edited to add: Several business days after I left this voicemail, I received a call from All Creatures from somebody who explained to me that they would refund my money only if I took down my Unilocal review. I asked for an explanation of why the erroneous charge happened. I did not receive one. Incredibly unprofessional.
Edited a second time: After filing a Better Business Bureau complaint against the business, I received a reply from an employee of All Creatures claiming that they refunded my money. This is false; my credit card company reversed the transaction because I filed a dispute (which the business never responded to). It seems that their lying and unprofessionalism have no bounds.

When I first came to this vet office with a tiny wild bird, they were one of the only places in town that would treat a small bird like that and I was impressed.
Fast forward four years… I brought my Quaker parrot here after waking up and finding he could not perch. When I brought him in, the prognosis was grim and Dr. Adams sent me home with injections to give him in the chance it would help. It didn’t and he passed away in my hands that night.
Let me state, I am in no way, shape or form saying All Creatures is at fault for my parrots death. What I am upset about is the fact that I came in with an animal on its death bed, crying my eyes out over my pet I’ve had for 12 years and no one bothered to check on me the next day. In the past, my vets have always called to check in the day after a dire situation and when they found out my pets passed they were compassionate, sent me a card and just made the effort to say «Hey we know you lost someone very close to you and we’re sorry». No effort was made here and I feel like I was tossed aside for the next person in line.
That was a year and a half ago and I never heard from All Creatures again. As much as I loved their quaint location and the many different animals they take, I will never be back.
My suggestion to better your business Dr. Adams, is that you take the time to care about your clients individually and train your staff to deal with the emotional grief that comes with the veterinary business. I realize we are all busy in our work day, but never underestimate the comfort a simple card or a call to say «We’re sorry for your loss».
I would hope All Creatures doesn’t lose many animals in a regular work day and all it takes is a 5 minute phone call to show someone you care.

My first Five Star Unilocal Review-​! I only mention that so you can truly appreciate the fact that I’m giving one to a All Creatures Vet Hospital in Reno-​!!! I bought a puppy at a local pet store… we normally adopt from local Humane Society, but we just fell in love with an 8 week old Golden Doodle, Wall-​E. We had him home for all of two hours and quickly took him to All Creatures. Wall-​E was obviously sick. Turns out it was Parvo… the GREAT people at ACVH took him in and dedicated themselves to saving this cute little guy-​! 13 days of fluids, IVs, antibiotics, etc. and puppy was able to come home… having beat the Parvo, pneumonia, and kennel cough-​! They came in on days off including two holidays… the vet brought his two daughters in on weekend to play with him and take him outside for a few minutes so Wall-​E could see there was life outside of his crate. They communicated often with my wife and I throughout the process and allowed us access daily-​! They we professional, compassionate, and most of all highly proficient-​!!! If you need a Vet in northern Nevada do your doggie a favor and bring to All Creatures Vet Hospital-!

We have been taking our dog to Dr. Adams since he was a puppy. While Dr. Adams has always been the best in treatment, her front office people will probably be the demise of her practice. I have had to constantly follow up on billing, medications and most importantly when our pets remains were back for our pick up. It seems that the receptionist is very well in tune on how to put one on hold. While she does ask first, I’m not sure what will be her protocol when someone states that it is an emergency.
The moral is that to accept responsibility for when you don’t follow up, when you don’t know what to do next, not to give another excuse for not doing the job you’re being paid to do. If more people stop coming in, then you will be looking for another job.

This place is unbelievable.
I took my dog in a year ago to have a small growth in his mouth checked. Sure, Dr. Adams squats to talk to the dog, but she was so loud, my dog backed as far away from her as he could.
I was told they’d put him under for a short period, take a small biopsy and do xrays and photos. I waited more than two hours for my pup to regain consciousness and they charged twice what their ‘estimate’ was.
They were supposed to phone me in a couple days with the biopsy report, but no one did, so I had to keep calling to find out. A couple months later, I phoned asking for my dog’s records and they said, We’ll send them. Nothing. Phoned again, nothing.
Now, my new vet has been calling All Creatures for six weeks trying to get my dog’s records with the lab report and xrays and they just keep sending him a piece of paper where they wrote ‘benign’ gingival hyperplasia and a copy of the invoice– No lab report, no xrays or photos. WHAT is their problem? We’ve asked six times now for the records, yet they will not send them! What did I pay over $ 500 for? Did they actually do xrays, take photos, do a biopsy? Or just charge me for all that? Why won’t they send the records to my vet??? Even my vet is becoming deeply suspicious as to the answer to this question, as am I.
Update: This morning my vet phoned me again saying All Creatures did not send the records after my last phone call to them just before Thanksgiving. So, I looked up the Nevada Veterinary Board’s Complaints Division and got their phone number and address before I phoned All Creatures again this morning. And again, I got a bunch of illogical excuses– «my vet and I weren’t asking for the right things”– yeah right– yadda yadda yadda– and they actually have the nerve to be outraged by my frustration with them as if it’s MY fault that we’ve had to ask for the records eight times! It’s not rocket science; send the records to my vet. Shut up and get it done. I finally told her, if the complete record, including xrays, photos, histology report, isn’t sent to my vet’s office in five days, I’ll file a complaint with the state veterinary board and THEY will get the records, since that’s the first thing they do when a complaint is filed. I suppose that’s one way to finally get the records after at least eight requests.
Update: Two months later and All Creatures never did send the records to my vet or the surgeon who performed the surgery, despite numerous requests by both. Not only that, All Creatures misdiagnosed the mass as gingival hyperplasia.
UPDATE: Because of All Creatures incorrect diagnosis, my dog had to have the bottom quarter of his lower jaw removed to stop the cancer-​like epulide from taking his entire jaw. IF the morons at All Creatures had not told me, and I quote, «Just keep an eye on the lump and when it gets to where it interferes with his eating or drinking, have it removed,» and IF they had properly diagnosed the lump at the time, he would only have had maybe a tooth or two removed to get all of it out. But because of what they told me– to WAIT– it got bigger and by the time it did interfere, it had invaded a lot of tissue that could not be seen, except with xrays
I dare any one of them to challenge this review. If they do, I will post proof, find an attorney and sue them for what they did to my beautiful dog.

We’ve been seeing Dr. Adams with our critter kids since approximately 2001. She’s so well-​rounded in her knowledge and I love that she can treat exotic animals to dogs and cats. We started out just taking our parrot to her many years ago because that’s all that we had at the time but over the years, as most critter lovers can attest, we seemed to collect more and more. Now we’re at 12 critters and she’s seen just about all of them at one time or another. We’ve since moved to Sparks and we still make the trek to see Maureen when we need a vet because she’s just that awesome! Plus the staff are always fun and helpful. I have recommended Maureen several times and look forward to taking our critter kids to her for many years to come.

Always great with my pet, one of the few places in town who specializes in small exotic pet care. Even though my baby was in her twilight years Dr. Adams always took my calls and appointments with urgency and care. When my pet passed away they handled her remains with compassion and care. When I received them back they did a beautiful job with their presentation. I hope it’s a long time before I need to visit them again; but if I need a vet or recommend it will always be Dr. Adams.

This place was good. No complaints. Our puppy was able to get an appointment and be seen within a few days :)

My three dogs (one passed in 2005) have been going to All Creatures. The staff have always been caring. I’ve been going for the past 12 years.
Your animal is your family. I believe they treat them also as family at All Creatures too. They do at-​home euthanasia, which we unfortunately had to take advantage of that service. The young vet and her assistant joined us in a good cry.
They don’t like to put anxiety or strain on your animal, so the vaccinations are quickly done, even if they have to whisk your animal away for a minute.
I’ve only had to wait because of an animal emergency. Totally fine with me; I understand that.
They are overall a great veterinary clinic in the semi-​country in a peaceful setting.

Friendly staff but we waited a good 15 minutes til someone realized we were there and thats with an appointment time.