Alfred Angelo Bridal

I would stay AWAY from this place. My dresses all came in the wrong colors, they took forever to arrive and the alterations were horrible. They were almost not here in time and they were ordered 6 months in advanced. The dresses once we got them were okay but the alterations were done horribly. I bought strapless dresses for my girls and they had the options of adding spaghetti straps. Half of the girls straps came off BEFORE the ceremony. We added buttons down the back of my maid of honors dress and again they fell off. If you do get dresses from them go to another store for alterations. For the money we spent I could have done a better job. I choose this store because my maids weren’t rich but what a nightmare. The only nice thing is that the girls at the store sorted everything out for me. I almost bought my dress from them. Oh I am soooooo glad I didn’t.

I made an appointment a few days in advance, yet when I got there I was told that our seating had been taken… so I had to wait. After 15 mins of waiting the staff started to grab whatever chairs they could find and stuck my whole bridal party in a corner with a small mirror. I was upset that my seating wasn’t reserved and the staff didn’t tell the people who took my seating that they needed to move. What was even the point of making an appointment? Even after the people that had taken my seating left, I asked Ivey if my bridal party could now move, and she told me, «Ummmm, I’m not sure, let me ask.» I MADE AN APPOINTMENT, why wouldn’t my bridal party be allowed to move from the folding chairs outside of the mirror area into the mirror area? I felt I was treated poorly and made to feel like a 2^nd class citizen. Not only was the staff unorganized in that aspect, I also couldn’t find a dress. I want a simple white dress, I like the long sleeve lace look. No train, and no ball gowns because I hate the poofy bottom. I was not brought one long sleeve lace dress, and EVERY dress she brought me had a really long train and and resembled a ball gown. After trying on 9 plus dresses, I wanted to leave, and other employees were trying to help me. They started bringing me brides maids dresses to try on, and that’s when I realized that I needed to go somewhere else. This was my very first trip to try on dresses and it was HORRIBLE. In all honestly, it was a really bad experience for me and my bridal party.

Went here recently with my sister who is getting married this year! There were 4 of Us that we’re SO excited to watch her try on dresses!
She had made an appointment at 1 pm on a Saturday. When we all arrived we stood around and talked, until someone came over and asked if we had an appointment, and what name it was under. Then we noticed the staff running around and seeming uneasy?
We waited 10 – 15 minutes, looking around and waiting, but not sure why we were not bring helped? Finally, one of the staff members informed Us that there was no seating for us, due to the fact that a party without an appointment had taken our spots. Instead of asking them politely to move, they grabbed as many «make shift» chairs and shoved them in a corner. They apologized and said that hopefully these people who had taken out spots would be done quickly. This was ridiculous! Why make an appointment at all?
The lady that was assigned to help my sister, was Ivey. She seemed very nervous and not sure as to what to do? My sister explained what she was looking for In great detail. She wanted to try someone with lace, had lave sleeves, and nothing poofy.
The first dress she put her in was GREY with pearls? She politely said no, and we moved on to the next several. Everything she continued to bring was not white, but GREY??? Why would you have so many of these dresses in grey?
Anyways, she was doin such a terrible job of hitting the nail on the head as far as what she was looking for, the four family members went through the store ourselves. There was not a lot of simple things to choose from?
The other staff members started to realize how badly this was going and tried to help, but by this time she was over it.
They said they did not have anything simple and started having her try on bridesmaid dresses??? What? Hello! She’s the BRIDE!!! They said they could get them in white… It was just ridiculous! We decided to leave.
We found out that my sister was Ivey’s second bride she had ever helped on her own. I felt bad she was new but… 1. She should have never been allowed to do this on her own when CLEARLY was not ready, 2. Should have asked for help when she knew she needed it.
Lastly, she was only bringing my sister $ 4000 dresses, nothing less, so was she trying to make commission and this is why she wasn’t being helpful? Doesn’t matter… Sadly we will not be back! :(hope they read this review, more training is given, and they work on their appointment situation. Good luck Alfred Angelo. You need to step up your game.

My daughter was out looking for a JA dress and wasn’t so sure that Alfred Angelo would have anything for her… we were greeted by Liz who was super lovely and helpful. She wasn’t pushy but definitely let us know we could count on her to help when we needed it. My daughter found a few dresses and went to try them on. I starting looking around and found this small section with a few dresses hanging there and I found one I thought she might like. As I pulled it out another associate (maybe the manager) said in the NICEST way that those were new dresses and hadn’t been put out yet, but to definitely look there! My daughter tried it on, liked some things about it and Liz found a similar dress which my daughter LOVED! She is super excited about the dress! We did go look at a few other shops, just in case, but came back to get her dress at Alfred Angelo! What a great experience… thank you Liz and the others who were working with you!

I wanted to stop by to make a comment about the lady who helped me at the Alfred Angelo in Reno. Jackie was so helpful! She worked so well with the dynamic of all the personalities in my group. She selected dresses to try on that really fit my descriptions and was just a joy to be around! He service alone would have me send friends their way!

Jackie was so great at helping my new daughter on law pick out the perfect dress! All she had to do was tell Jackie what she had in mind and found alot that were great… then she came out in the perfect dress! Was a fun experience. Thank you Jackie!!!

Every moment I’ve had with Alfred Angelo in Reno has been perfect! My dress shopping back in March was the best experience I ever could have asked for. They allowed me to bring 9 people with me and we were allowed to pop champagne when I picked my dress. This was the first place I went dress shopping and the only — the first dress I put on was the dress I picked. I did try on some Disney dresses and others just for fun because as the girls at Alfred Angelo said to me — try them on for fun! I cancelled my other appointments I had originally scheduled for that afternoon.
When going back in for my follow up appointments and alterations and such, everyone there was so sweet and the seamstress whose name I can’t remember (sorry!) was absolutely wonderful. I’ve never encountered anyone at Alfred Angelo who wasn’t smiling and super friendly. After my wedding I went back in to pick up a gown preservation kit and the gals were so sweet and wanted to see pictures and hear about my wedding.
I also had my bridesmaids get their dresses at Alfred Angelo and I just loved their dresses next to mine. My dress was so perfect — I got the dress that actually comes in 2 pieces so I could have a shorter version later in the night and it was so awesome to come out in the middle of the dancing with the short half — my husband loved it!
Alfred Angelo is the best place to get a wedding dress and bridesmaid dresses!

I had my finally visit today for my wedding dress besides the complimentary steam cleaning before the wedding day.
Anyways! I love Serene, Yen Yen, and Mina (alterations person) because they gave me the best customer service ever. I appreciate them so much. But this review is about Mina. She did an amazing job with hemming my dress and adding the bustle to my dress. It isn’t just any bustle. Mina put a lot of thought to it. The bustle flowed well with my dress. And now I cannot wait until my wedding to wear the dress!!!

I recently had my first wedding dress shopping trip with my mom here and I have to say it was an awesome way to start! All the ladies were ready to help us at 10:00 and everyone was in fun spirits and so sweet, and it gave me a good vibe from the moment I walked in. Savannah was the stylist that helped me, and I could not have been happier with the service I received from her! She was professional, yet so down to earth, kind, fun, and was someone that made me feel super comfortable and special through the whole process. Not to mention she loves Disney as much as I do, so I was sold! I did not feel pressure to make a rushed decision or to choose something I didn’t like, I simply felt like a princess with her friends picking out my dream dress! I would highly recommend asking for Savannah when making an appointment, you will be glad you did! Teri, the manager is also so sweet and was super helpful to both me and my mom when choosing colors, veils, and my mom’s mother-​of-​the-​bride gown. The whole team was just great, and they truly gave me a wonderful first experience!

I had several good things and several issues. When I did a walk in I was treated very well even without an appt. my next visit was with an appointment and that’s when I purchased my dress. At that appointment one positive was that I was assigned a male associate to help me dress and when I explained that I wasn’t comfortable with that he was really nice and got a female associate to help. They worked great as a team and helped me find the dress of my dreams.
I had a sleeveless dress that we were going to add cap sleeves to. This is the one negative to this visit… the associates did not tell me I needed to order extra fabric to do cap sleeves.
My next visit was for alterations, this is when I found out I should have ordered fabric. The manager was awesome and even ran to the fabric store next door to see if there was something there. There wasn’t but then the seamstress said she could use the extra from shortening the hemline. She decided also to take in the bust about an inch on each side.
My next appointment we could not get the dress to tie in the back. The seamstress looked at it and immediately said «did you gain weight?» I was very offended. She had to take out the hips about an inch on each side. Later I realized that she had taken the busy in, so of course the hips would be tighter. I was upset that she blamed me for something that was just from the alterations. I also felt that as someone who works with brides all the time she should know better and choose her words better.
Finally I had been told all along that the steaming is complementary and that I could bring in my bridesmaids dresses to be steamed at that time. It always sounded like all of it was complementary. I do not need the bridesmaid dresses steamed but I called today to see if I could get my finances suit steamed. Before I could even get my question out I was told that I needed an appointment to get my dress steamed. Not once was I told that before. So she started scheduling the appointment. When that was settled (after questioning everything including why it wasn’t steamed already) she was going to hang up and I had to say «wait I had a question» so I asked about the grooms suit and she said «let me check». Put me on hold and when she came back she said «Alfred Angelos» and I had to explain that I was on hold. She said «oh yes your appointment is all scheduled» and I had to repeat my question all over again (it was the same lady because she knew my name). She then told me the bridesmaids steaming was only free if they had their alterations done there and that everything else was charged by piece.
So I had a good buying experience but all the rest was frustrating. I do love my dress but I would recommend questioning everything. Remind them of everything. And then go somewhere else for alterations.

I had to move my wedding up from April 2016 to August 2015, so the dress shopping had to happen quickly. I walked in on a Friday night because they were having a sale. They set me up with a stylist and a room, it was great to walk in with no appointment and get service like that! Shelby was awesome and really listened to what I wanted. She spent time with me and I never felt rushed. As some of the reviews have said, some of the dresses have dirt on the bottom or minor problems, but who cares? That would happen in most stores with so many people trying on gowns and you’re not buying it off of the rack. I found two dresses I really liked and went back the next week with more people and to try on more dresses at an actual appointment. The only annoyance was they didn’t seem to have my sheet from the week before with my info so I had to go through everything again even though I said I already had an info sheet with my top dress choices on it. The second stylist we got was not as great as Shelby but she was enthusiastic and she didn’t rush us or make me feel pressured. All of the dresses I tried on were reasonable in price and they are able to get them here without too much hassle. They found me the perfect veil as well.
I would go here again, I think a lof of your experience depends on the stylist but I had a great time and think that they really are trying to find you the dress you want. I may add to my review once my dress comes in.

I am posting this review a bit late seeing as I went a few months ago, but I think it still needs to be written.
I went to my appointment super excited, and left empty handed. It started with a get to know you questionnaire. It consisted of her asking what shape, design, sparkle, etc. I answered the Q&A to the best of my ability, seeing as I really had no clue as to what I wanted. I had a favorites list on their website for ideas, and I told her I enjoy the Disney dresses. The associate ran off and picked some dresses, don’t get me wrong some were beautiful, they weren’t my taste. Not one she came back with was Disney or on my list I had made the night before. I gave her the benefit of the doubt and tried one on. I didn’t care for quite a few things about it, I would like strapless, maybe more body in the skirt, different fabric seeing as it made me itchy, to which they stated «Oh, we can fix that in alterations» This attitude seemed to be quite their tune for the rest of the appointment. I moved on to the second dress that was chosen, seeing as she chose no new dresses based on the information given. It was MORE of the same itchy fabric than the first, had wide straps and a high collar and was still form fitting. I told them what I didn’t like, again «Oh, we can fix that in alterations.» I need to point out this dress had a key hole back, I was looking for a strapless look. How on earth do you make a key hole back strapless in alterations?!? Were they going to glue it to me? At this point I was getting a VERY clear picture of what I don’t like. I started saying things like, «The Sleeping Beauty dress is beautiful.» and such, in hopes she would get the hint. I was put in yet another Alfred Angelo signature dress that cost $ 1,500 my dress budget is hanging around the $ 1,000 mark, but they would have known that had they even asked. (I understand a lot of the Disney dresses are pricy, but some do fit my budget that I like.) By that time I was getting frustrated and asked for a specific dress off my list that was in my budget. I liked it, didn’t love it, but it was by far the best dress I had tried on yet. I gave them one more shot. The associate brought over a dress that was the same shape as the Disney dress, but it was yet another Alfred Angelo signature dress. It was also the same dress that I had commented on when I walked in the door, as it was on a manequin up front. I said, «That dress is hideous!» I tried it on anyway maybe it looks better on. Nope. Again I said what I hated about it. Again, the answer was the same old tune «Oh, we can fix that in alterations.» NO! You can find me a dress that I love that doesn’t require MORE money in alterations than the dress out of my budget even costs. You can start with my favorites list that I made you never even looked at, but at this point I wasn’t even having fun and just wanted to go home. So, I left. So, to basically sum up my expierence there, the associates dont care about your budget, or finding the dress of your dreams. I don’t think they even cared what I liked or said, if they did they would have listened to what I was saying. They just want to dress you up in things THEY like, and then want to charge you an arm and a leg to alter it. Unless you like to be Barbie and have very deep pockets I wouldn’t even bother…

Although we had a rough start with Alfred Angelo, they went out of their way to correct their first impression. I ended up getting the dress from them, they were very attentive and accommodating to my work schedule. You also get a discount for accessories if you buy a dress from them. Alteration turned out perfectly and I am very happy with my dress. Alfred Angelo definitely has one of the best wedding dress selections in Reno. I recommend start shopping for a dress at least 4 – 5 months in advance of you want something not of the rack. Thank you Alfred Angelo.

I am not much of a «yelper» by any means. My experience at this Alfred Angelo has exceeded my expectations!
I started my dress hunt in August for my June 2015 wedding. I went to one other place here in town– loved the dresses but the service and pressure to buy on the spot was overwhelming (they’ll get their Unilocal review here shortly). Anyways this was my next stop, and honestly I wasn’t too sure what to expect with all these Unilocal reviews. Let me just say that Jackie, as well as the rest of the team, were absolutely outstanding. Jackie was very patient with me, listened to all my likes and dislikes, and began pulling all these gorgeous gowns to fit what I was looking for. The last dress that I had on was the dress of my dreams! There was no way I would keep looking elsewhere. Towards the end of the appointment, I felt no pressure to buy right then and there like the other bridal store. She simply gave me the out the door price of the dress and actually let me hang out in the gown for a little bit to discuss with my mom and my girls. We all agreed that I had found the perfect dress, and had phenomenal service on top of that!
I just picked up my dress tonight, and again, really outstanding service. They took it out for me to look at, and they even took the time to help me put it on! I didn’t feel like a burden and I wasn’t rushed. The quality of the dress is beautiful, and looks very luxurious.
If you are contemplating this location, seriously, give them a shot. Just know that they are there to help you, and want you to have a stress-​free experience. Take their advice and give yourself plenty of time when ordering your gown. Their intent is not to stress you out or make you mad. I ordered my gown when they advised and now will have plenty of time for necessary alterations– stress free on both ends! Overall I’m very impressed, I couldn’t ask for a better experience.

If I could give this store 0 stars, it would be more appropriate, The employees were great and did their job to the best of their abilities, but the store was disgusting. I went in to try on a few wedding gowns, to compare to one i fell in love with at David’s Bridal… The undergarments I was given to put on were dingy, stained and ripped. The gowns were just as bad… I couldn’t tell the white gowns were actually white, they were more grey and the bottoms of every single dress tried on were black, like someone wore it out for a night on the Vegas Strip! Were there a few gowns I really did like? Yes. Would I consider purchasing them? Never. Bottom line, everything was dirty and I left feeling like I had to take a steaming hot shower to clean off the filth.

I went in to look at dresses and loved what I saw. Didn’t have time to try any on, but they were super helpful. I’ll be back!

If it was possible to give no starts, I would. This was my first ever bridal shop that I had set foot in. The greeter was a really sweet Asian girl. I had hoped that she was going to help me. She passed me off the the store Asst. Manager, I think her name is Elsi or Elsa. I have worked in customer service for the last 11 years and have never been spoken to so rudely! After I started my opening to her with «Hi, my name is ******. I have never done this and to be honest, I am really intimidated by the whole process» She proceeded to follow by chewing me out for coming in the store with only 6 months time before my wedding. I am cutting the time way to close to my wedding date! I am being irresponsible, yes she really called me irresponsible, for waiting. Then she proceeded to explain to me all of the extra fees I would incur because I had waited so long before looking for a dress. At this point, I knew that she nor the business she was working for would be getting my business. The icing on the rudeness cake was when one of my brides maids came up to me with a dress she found that she liked. Elsi/​a the store asst manager ripped the dress out of her hand and said «Excuse me, give me that dress!» Are you freaking kidding me? She then just walked away and started helping other customers. I have never been made to feel so unimportant is my entire life. I have also never felt so judged at first glance. She acted like I was homeless and how dare I and my friends even enter her store. I was prepared to spend a large amount of money on my dress and now David’s Bridal gets my business instead. The management in this store needs to send her to some serious customer service training before she is the reason they go out of business.

I am amazed at the bad reviews I’ve found at this location. These people must not have been helped by Danielle, who is the single most helpful person I’ve ever run into at one of these places. My experience as a bridesmaid who went in with my friend, the Bride, to find some dresses, is enough to ensure that I don’t need to go through another horrid David’s Bridal experience ever again. To have a sales person actually care, and view finding the perfect dress as her personal mission, was refreshing and made everyone at ease. Our bride found and ordered her dream dress the same day as our initial visit. I would recommend this store, and specifially Danielle, to anyone shopping for their big day.

If I could give them less than one star I would. Not only did our entire wedding party receive atrocious customer service NONE of our dresses fit, including the brides. Every single girl had to have their dress altered after one of their «experienced» «stylists» measured and decided what size to order. The dresses take so long to arrive that they leave you no option but to use them for alterations and then charge you a rush fee on top of any other fees you’re required to pay. Needless to say, all six of bridesmaids will NEVER be back and we all had terrible customer service.
Now to the kicker, the bride. They ordered the wrong size in the dress, by about 2 sizes. After bringing it to the «assistant manager’s» attention they made no effort to correct it, instead they charged her alteration fees even though it was their mistake! $ 400 later, the bride goes to pickup her dress two days before the wedding since alterations took forever. They made a feeble attempt to rush the dress out the door and not have her look at it, but given the circumstances she asked to look at the dress before taking it. She then noticed black stains on the bottom of the dress, almost like oil stains. They assured her it would be fixed the next day. Again, we went to pickup the dress and wanted to do a full inspection just to make sure everything was fixed and after getting attitude from the «assistant manager» and «stylist» they let us look at it. It was WORSE than before. Soiled water stains now marked the dress where they tried to get the black out. Not only were they unapologetic, the «stylist» had the audacity to say «OK, are you done yet? Or are you going to stand around here and complain about it and waste more time or are you going to tell us what you want to do??» The bride being in tears left the store knowing that this was it and there could be nothing more done as her wedding was the next day. I took pictures and promised them both that I would be contacting the store manager and also corporate… I decided to Unilocal them too :)
My advice, DO NOT GO TO THIS STORE! Save yourself unnecessary stress and money.

We visited this location last Saturday with our bride to be (Amy) and had a fantastic experience. Our consultant Danielle was FANTASTIC. Immediately her personality clicked with Amy’s and she was ready to go and pumped about the experience. She really tuned in to what Amy liked & didn’t like, and was able to guide her in the right direction when she really had no clue. She pulled tons of fantastic dresses, and found one that was perfectly Amy. The plan was to come back Sunday to get it, but after a HORRIBLE experience at David’s Bridal, we came back that same day and was welcomed in, even without an appointment to come back. Danielle seemed truly sad she couldn’t help Amy a second time, but the manager Terri took care of us, got her back in the dress and gave us a fantastic end to the day. Danielle would come by and check on us, tearing up at Amy’s excitement over the dress. A fantastic group of ladies work at this location, and if I lived in Reno myself, I would tell all my friends to go to this location