Cole Hahn

Staff were not all that friendly, would not shop here again. My mom and husband picked out some shoes for me the day before that did not fit so we went back together to look for a larger size, same color, but found nothing, so decided to return them and scrap the purchase.
I got a stuck-​up vibe from them like they could hardly be bothered with us. The man near the registers seemed like he was standing guard near the back of the store and blocked our way when we made our way back there. Not sure what that was about. He could’ve been nicer to my husband and implied that he was not being patient when he absolutely was. I think he misunderstood what my hubby was saying about us needing to make a return and assumed he was trying to get special treatment/​help with the return.
In any case, he could learn a thing or two about customer service and choose his words more carefully. Wouldn’t go back.

Store have a great selection of shoes and bags that are reasonably priced. Employees I have dealt with last two times I was in there weren’t super friendly. One borderline got annoyed because I couldn’t decide what I wanted and wanted them to hold a bag for a few hours while I mulled over it since the bag was final sale. Ended up buying the bag and a pair of sandals and once I got home and looked in my closet I realized I did not need the sandals. I brought the sandals back six days later it never been worn and the employee was giving me dirty looks for returning them. Initially I was going to exchange the sandals for a pair of flats but when I got up to the register they run up $ 35 more and they wouldn’t honor the price even though they were multiple pairs of flats in the wrong spot. I would give the store a zero stars but actually like the selection of stuff that have in there. The Employees in that store need a lesson on customer service.

Clean, kid-​friendly and well-​organized store with competitive prices and a large selection of dress shoes for men and females… The customer-​oriented sales associate honored coupons on top of their sales prices.
I wish the heels of women boots were higher.