Toys R Us

The place was nice. But over priced !!
Me and my daughter enjoyed a ride there. But there was not any good stuff to buy, over priced toys and games !!

I came to get a gift for a baby shower. The clothes selection in the Babies R Us side is limited and very expensive. I’m no expert of babies clothing but if your going to get more than one outfit here it’s gonna cost you big time. The prices on everything seem kind of exorbitant compared to their places I have seen (Target, Walmart, etc). The checkout lines are very slow and the bathroom is utterly disgusting. Please don’t ever use the bathroom here.

WORST location ever!
Terrible customer service.
Very unfriendly employees.
Only reason to give 1 star because of the location, it’s near work.
That’s about it. Don’t bother going to the Rego Park location of you do not need too.

Let’s not even get started about how unorganized and messy this Toys R Us is. It is in such a bad shape, does no one maintain it? Came here with the boyfriend when he found out there was a video game on sale through the website. All we needed was to get the game and go, a simple transaction that should not have taken more than five minutes.
Please, if you are going to lock up all the merchandise, make sure you have an employee in the game section! At least Target has a service button we can press! Stood around for a minute and noticed that there wasn’t a single employee in sight. When we finally got the attention of someone, he told us to wait a moment. And then I saw him busy counting gift cards, get your priorities straight! Ten minutes later, we finally got someone else’s attention to get us the video game and pay. There were so many people walking around the game section just trying to find someone to help them.
This Toys R Us needs a lot of work, and the first step is training your employees or hiring better people.

Buyer beware in purchasing gift cards from this store. After sending the card to a relative they reported zero balance. Toys R Us will not credit your credit card or give cash back. That is their policy. There is a number on the back that will let you check the balance. But I would never buy a gift card here again.

No purple playdoh. No. Purple. Playdoh. When that’s all a kid wants, and you don’t have large playdoh sets with purple playdoh, you know this place is going downhill. Also, you need more book options for kids. Why would you want your kid to only read Dora and Frozen and Doc Mc-​whatever?! Toys everywhere. Fine on the shelves, not in the aisles. An employee should walk by several times a day to pick up what’s left on the floor because kids trek through and drop things. This is a fairly large toys r us and I love the location because you can do some one-​stop shopping.

This review is specific to my experience buying a gift card here, nothing else specific to the store.
We bought a $ 100 Babies’R’US gift card on May 22, gave it to a couple during a baby shower on May 23. The couple calls us back on May 26 and tells us the card had $ 0 on it, so we call customer service right away with our receipt. The lady opens a ticket and says it’ll be 5 – 7 business days before they can investigate. It’s a little bit of a wait, especially since they already charged my credit card for the money, but I guess they can’t give money back right away to anyone complaining of a gift card so I decide to be patient.
Called back 6 days later and they tell me it’s still under review with no updates, and it actually takes 7 – 10 business days instead of 5 – 7. Now I’m annoyed, apparently Toys’R’US, despite making millions on gift cards, don’t understand how the concept works. I explain to customer service it’s supposed to be liquid cash on demand, they can’t charge my credit card and make me wait more than 7 days before the gift is usable. That’s not how a gift card works! That’s them taking an illegal interest-​free loan from me without permission. Not to mention the embarrassment we felt of handing a couple a $ 0 card for their baby! After my rant, customer service says they will escalate it, but nothing they can do for the moment, so I wait longer.
Finally on June 10, 10 business days from my initial call (the maximum time they can keep me waiting per their policy), a lady leaves me a message while I’m at work saying they are reissuing a new electronic gift card for the original amount by email, and they are sorry for the hassle. That’s it! No explanation, nothing else.
She did leave her number for questions, so I call her wanting to know why the initial transaction failed. She basically tells me it was a security breach in the gift card network, meaning someone hacked and stole it, but she couldn’t tell me anymore because it was a violation of their own policy! Ridiculous, after keeping us waiting 2 weeks, they wouldn’t even give a proper explanation.
I mentioned since this is a screw up and a security breach on their end, with the customer not at fault, and since they failed to properly honor a gift card while keeping the customer’s money in their pocket for 2 weeks, they should offer some type of additional compensation to the couple the gift card was intended for instead of just the original $ 100, which is now severely overdue. Guess what she said. «It’s not in our current policy to do that». Really? It’s in their policy to give out bad gift cards, take forever to resolve while holding on to the cash, not provide any fair resolution for the hassle they are responsible for, and leave their customers unsatisfied? And this is a business geared towards family?
The lady pretty much told me there was nothing she could do other than reinstate the original amount, and I couldn’t even speak to anyone else because she was already calling me from headquarters. Only other thing she mentioned was she would make sure the proper people would be notified of my grievances. Gee, thanks! I hope they read about my grievances on Unilocal,along with the rest of the country on how Toys’R’Us conduct their business and ‘policy’.
After 2 weeks of nonsense, all I got was my lousy $ 100 back meant for someone else and a weak apology. If it was up to me, I would have taken a refund back on my credit card instead of accepting another gift card from these people. I emailed the intended couple the card finally, along with an additional $ 100 on an Amazon gift card, which I should have done from the beginning since Amazon know something about customer service.
I buy gift cards all the time, this is the first time I had an issue with one. I understand there can be security breaches which can cause gift cards to fail, and take time to resolve with any businesses. But if the customer is not at fault, and is instead hassled and kept waiting, it’s up to the business to fairly satisfy the customer for the trouble. All Toys’R’Us did was make poor excuses and hide behind their own self created pathetic ‘policy’. Other company’s gift cards can fail too, but I’ll give my business to some place that understands basic customer service, which takes Toys’R’Us and Babies’R’Us out of the running. This time it was $ 100, but I sometimes put more, so imagine how frightening it would be dealing with this type of service while you’re already down a hefty amount!
To sum up, I recommend avoiding Toys’R’Us and Babies’R’Us when buying gift cards, not because the card may fail, which is a possibility with gift cards from anywhere. But because of the way this business treat you afterwards, trying to cover-​up their lame attempt at customer-​service behind their customer-​hostile joke of a ‘policy’.

I constantly have mediocre experiences here but I live a block away and have a 6 month old so…
My husband and I went to the store on Sunday and decided to finally buy one of those alphabet puzzle mat things for our daughter to play on. We (stupidly) just grabbed one off of the shelf and paid for our things and got on our way. The next morning I decided I would set it up but as I’m opening the package I realize everything looks out of order. I was planning on wiping them down front and back so I turn one a piece over and see that the shapes are being held together by tape. I grab another and it looks like there’s dirt on it and someone’s hair. It looked like someone used the pieces outside and then decided to return it. I sent a picture to my husband and we thought it was best to just exchange it. I had a doctors appt so I brought it with me and as I’m sitting there I swear I see something crawl across the package. When I got closer I could see some kind of little roach looking bug crawling between the pieces. When I finally got to the store and explained why I was exchanging it, all I got was a «ew, that’s gross.» I’m sure it went right back on the shelf. INSPECT EVERYTHING YOU BUY AT THIS STORE!
Other tips: don’t bother with store pick-​up if you are in a hurry, they don’t get your item until you are in store.
Don’t shop on a weekend because the store will be loud, crowded and unorganized.

My husband and I enrolled in the rewards program around the time we found out I was expecting. We created a registry and were told that we would receive a gift card for all of the points that are accumulated after our friends and family purchased off of our registry. we were told we would receive this gift card 10 weeks after the birth of our child. Jackson was born 9÷3÷14 and still we have no received anything. We have called costumer service MULTIPLE times and our experience has been HORRIFIC… weve been promised call backs with no call back from anyone, no higher management was available to us when asked during Our calls, we have been yelled at and hung up on. I do not work in order to raise our child. My husband works multiple jobs to support our family and its also the holidays! It’s hard to get buy as it is and to be treated like this is terrible!!! I feel lied to and disrespected on SOOOO many levels… not to mention violated!!! I was promised something and babies r us did not deliver. All we want is whats owed to us.

Unhelpful staff; dirty facilities. Typical Queens: overrun, dingy, an advertisement for online shipping.

Unlike the Toys R Us stores I’m used to going to in New Jersey or Brooklyn, this one is part of a larger complex of stores that includes a Costco. Inside however, it has many of the familiar decorative trappings of a modern Toys R Us including large signage for certain toy lines (this month it was LEGO) and blue and wood patterned check out areas. The store is large, have no doubt and you can navigate fairly comfortably without bumping into people or carts, but its size is a bit deceptive.
Walk down the aisles and you’ll see it can look like someone unleashed a typhoon inside. I went twice in one weekend, once around 5PM one afternoon then again the next morning (it was on my gym route). When i went at 5PM-​ish, items were all over the floor, boxes of product were smashed or torn up and items were not in the aisles they should’ve been in (unless G.I. Joe is now a member of the Barbie family). Worse, they weren’t even that well stocked. The products I saw in the action figure section had all been out for months with nothing new.
When I went back the next morning, it was a *little* better. Boxes were off the floor and on shelves, about 70% of the products were where they were supposed to be (though the torn up product was still there).
I will give high marks to the cashiers, who were very friendly given how many people they have to deal with daily.
I wouldn’t avoid this place necessarily, but it could be much better.

Very rude and not willing to help/​sell the product staff. I was there to find my favorite game. I only got «never heard of it» from the associate (don’t remember the name). I had to go to the Northern Blvd location store. They ran out of this game, but I was told that the «never heard of it» store on Junction Blvd had 5 games in stock. Very poor customer service!

This store is DISGUSTING! There is garbage and food all over the floors and the floors are also sticky and definitely not mopped.
The staff is extremely rude and unhelpful. Half of the items are not labeled on the shelves and when you ask someone for the price they respond «take it to the register and have them tell you». AWESOME customer service, make me lug a heavy stroller box to the front of the store to find out how much it is, no thank you!
The lines are always long because there is never anyone on registers. It’s also rude that they turn off ²⁄₃ of the lights a half an hour BEFORE closing. So you are left to walk through a partially lit disaster zone of food, wrappers and who knows what else is on the floor to get out. I always rush when the lights go off because I am convinced their cock roach tenants will be out shortly to feast on the mess that is definitely not cleaned up at night.
They are lucky to be the only children’s store in the area because I would not come near this place if I had other options.

HORRIBLE that’s all I have to say .
I bought a Mini Cooper s, for my kids birthday & it was all used .
I would never buy from them again.

This Toys R Us /​Babies R Us is very unorganized and I’ve never experienced a more painful checkout line! Most employees seemed bored and not all that interested in helping. The cashiers are slightly better — I actually had a girl who was cheerful, informative and tried to clear her line as quickly as possible. So it’s really hit or miss.
The main issue is the long checkout lines and the mess all around the store.

I only come to this TRU/​BRU combo because my sister is having a baby. Thankfully they have the little price check machines all over the store because I can never tell what is on sale and what isn’t. I will buy clothes here for the new baby but as far as big items, I’ve found them much cheaper online after browsing at the store. Also I don’t ever get greeted here by an employee or any help so I can’t justify spending more money because of the service.

Everytime I come to this location to buy a toy for my nephew, only because this Toys R Us is much closer, this place is always very unorganized. There never seems to be any staff around and when you find someone, they never seem as though they never want to assist you.
Some people complain about not getting a better paying job, but how can you do so if you can’t at least pretend to like the one you’re in now.
They’re lucky this Toys R Us is very convenient for me, otherwise i would not go here!

Why am I writing a review for a chain store that sells toys you may ask? Well its a warning to warn you, run don’t walk, run AWAY not TO this store.
This store is a mess, nothing is priced correctly and products are just all over the place. Make sure you use the price scanner before you make a purchase to verify the price.
You would have better luck trying to find water in the Sahara Desert than trying to find a customer service staff in this store. I walked half the store twice to find one employee. Which turned out, didn’t know Jack, you know the feeling when someone doesn’t know anything and they say something generic like: if its not there we don’t have any? Yup that kind of crap!
Then came the fun part, paying for my purchase. One cash register open and ten people standing on line. I felt sorry for the poor girl who had to endure running back and forth because GUESS WHAT? Nobody was there to help her.
But I won’t blame the staff for this poor excuse of a store. I blame management you can’t possibly tell me that they can’t assign someone to an area. And open another register so customers can pay.

By far one of the worst Toys R Us I’ve ever been to. Their shelves are pretty unorganized and the staff is retarded. They can’t help you at all. They don’t know anything about their own inventory. The best part gotta be the people who work the registers. They hire the world’s dumbest people to handle register work. I waited on line for about 20 minutes because the dude couldn’t count money or do a credit card transaction. For every little thing that he had a problem with, he had to walk away from the register and speak with his manager. Dude also took forever to bag up my purchase. He used the largest freakin bag he had in the store for a two Star Wars Lego alarm clock… This particular Toys R Us hires a bunch of high school drop outs who can’t multitask at all.

While I do not enjoy reviewing chain places like Toys-​R-​Us, I must reiterate what a prior reviewer stated: the prices are not labeled correctly. I had a similar experience of getting home and finding the store price on the shelf was not what I was charged — in some cases, really off.
While I too enjoyed the service of the staff, good customer service means not shafting me at the check out.