Staples

Rudest staff of all time. They are so slow and approached everything in such a rude manner. Talking about their personal lives whilst my husband and I were waiting to be served. Omg never again.

I had to find a staples and be in and out very quick. This staples fit the bill. I needed a few items before going to work. I was able to park in the fairly empty lot, run in, grab a few things, and pay all in under 5 minutes. Since it was early enough, the store was empty besides probably 2 other customers. The store was neat and organized with tons of back to school deals throughout the store.
Nobody was in line when I was ready to pay either which was great!

This must have been the training
Worker — «what do I say when customer asks for an item»
Manager — «make up a random isle»
Worker «kk»

I dont know where to start. From horrible customer service to incompetent employees, they’ve got it all. I went there to buy a laptop for my school but due to the bad service, decided to go to pc richard & son instead. I have had positive experience with pc richard & son before and i will just stick with them. I guess some companies just care for their customers more than others.

This Staples location is big. The upside and downside is the location. Right on the intersection of Metropolitan Ave and Woodhaven Blvd. However, they are right next to Trader Joe’s so the parking gets very busy.
I never park in the front lot. Too much commotion. You have to walk but there is plenty of parking behind the building.
I have always gotten my computer or tablet accessories here. Keyboard for my IPad, stands, speakers, cases, carriers, etc. They can be pricey but they have had good choices in the past. I went to look for a travel case for an MacBook Air. No options at all. Looked like they had plenty of IPad stuff though.
I didn’t really walk around the other sections. Plenty of staff there on a Monday night. I was also asked if I needed help which is always great service.

Although short staffed everyone was very friendly. josh helped us locate our printer even though it wasn’t his department!
The store needs to fix the lighted signs on the building because we almost missed it.
Definitely worth the zip car trip from Bushwick.

When I turn into the pens and stationary aisle, I must admit I get a little excited. Maybe there is a great sale on some of the pens I like. Maybe theres some nice stationary, file folders, index cards or organizational items. But nothing is ever on sale, like never. Maybe highlighters and Post It’s have a small discount, not enough for to piqué my intetest, as I rarely use them.
Printers and laptops are thin on options and too expensive not just in comparison to online retailers. They do sell Kaspersky virus protection which is a plus, the printing and office area fills a nice niche that this section of Metropolitan doesn’t have.

just a quick review… Because i work in hospitality customer service is everything to me. i go to this location a lot last week needed help and a manager came over asked my name and assisted me. i came back this week and the manager greeted me by name!!! im so impressed because again for me customer service is everything that he acknowledged me by name so great location great service and a great manager!

Don’t know what changed within the last year but the customer service is excellent here. I was surprised about that especially since it was a busy Sunday weekend during the back to school sale. They priced-​match against
competitive pricing and also honor my ecoupon I received in my email. All I had to do was show them everything on my phone. Check-​out was a breeze and I saved a bundle of $$.

Out of the two Staples that I live between, this is the far better one.
Unfortunately, this particular store has been robbed before… three times. within the first two years that they were open. It was awful. The girls would be shaking, and some teenagers that work there would get really quiet anytime there was a customer that would yell at them.
My recent visit was better, I guess the robberies happened so long ago, that the staff (of whats left from the original) is better. I was told they changed manager since those occurrences. It was very challenging to not lose your patience when employees would curve around the aisles like they were in Law and Order, to make sure you didn’t do anything ‘fishy’ or when you would go to the register to pay, they would call a manager or another superior employee to complete the transaction. It was nerve wrecking, especially if you are stressed getting school supplies, and this stressed you out more.
This was something very terrible that happened. Unfortunately, Woodhaven Boulevard is like the ‘dump all’ crime area. Its as if the other boroughs had enough crime quota, that they left the remnants of less than a handful of crimes annually to just né scattered over here.
Sometimes you’ll get your BIG crime or tragedy, but I will leave that for another review.
Currently, they are all normal, and they only need one person to ring you up now. (yay me!) The place is neat, smells good, and the staff is very welcoming and inviting. The sales are clearly marked in the stores, and the test samples in the store all work (i.e. printers, shredders, etc)
The copy center is neat, and there is no messes, other that what people leave when the employees are changing shifts. Oh and for your sake, her’s a tip;. .. .
ready…
.it’s really good…
don’t worry thank me later, because you’re welcome in advance.. .. .
DO NOT COME HERE WITHIN THE HOURS OF 2:00PM AND 5:00PM ON WEEKDAYS!
I’m so serious, its murder, the schools right there, there are people that come off the bus from school, Wendy’s is across the street, its an OMG ambush. If you squint, and cover your ears, it looks like a Zombie Apocalypse. Uncover your ears, and it’s like the local club, has ‘teen night’. I totally sound like an old man in this review, but those crazy kids… I swear I want to spritz them in the face with water, like I’m training a Cocker Spaniel to not climb the furniture or something I swear.

This is by far one of the best staples I have been to in a very long time!
Just for the customer service alone they get a 5 star rating. They literally have 5 star people working there. I had the pleasure of being helped by a young lady by the name of Nicole.
I brought in an old photo of my mother to be resized and turned into a poster. At first she said it wouldn’t be ready until the next day because of there being no more poster paper but somehow she worked her magic and got it done for me in about 30 mins.
I must say that the finished product is BREATHTAKING!!! It almost brought me tears. She did a fantastic job!
She also gave my children paper, markers and blank cards to occupy themselves while we waited. I mean really… What more can you ask for?!? Staples did a great job at hiring Nicole. She’s very personable and dedicated to her job which is rare these days. Will be back ASAP!

Walked in and there are employees every where in little groups talking. I had to interrupt a conversation to get help from one of the employees and received a bad look. He retrieved the item I needed from stock and never told me he gave it to the cashier. I happened to see it on the desk when I went looking for him. Another 10 mins in line only (2) cashiers. 1 star is because they had the item I needed.

Incredibly bad service. When you think that they can’t get any worse, you get stuck waiting to pay for a monitor for over half an hour. In an empty store. Monopoly is bad, my friends.

It’s really empty here and customer service is pretty bad. It’s convenient but I still rather goto one on Continental Ave because I can get more things done at once over there. Although this Staples has a parking lot, it’s shared with Trader Joe’s, Michael’s Arts and Crafts, and I think another store. This the worst parking lot I’ve ever been to. If one person backs out of their spot, they take a million years to do so and it backs up the entire lot. To avoid any further stress coming here, I just park at The Sports Authority across the street. Your car won’t get towed, they also share the lot with these stores.

Although I’m still not crazy about the particular employee at the Rego Park location… the customer service I received the other day exceeded my expectations. MUCH better than the Staples in Maspeth.

The worst customer service I have EVER experienced in a Staples… which is to say none. Go elsewhere, and you will be happier.

Eh, it’s a Staples. Walked into this one today to seek something & no staff members were in sight walking the floor. Most locations do have this and they will try to help you. At this one, they could have cared less.
I also saw a coupon holder, which was a total impulse buy but after seeing the line & no evidence of anyone being finished with their transaction in this century, I dropped it and walked out. Some of us have LIVES to lead. I’ll take my business to a Manhattan Staples that has some customer service skills, thanks.

Dont ship UPS packages through Staples/​Rego Park. If you make a mistake on the ship to address, they won’t correct it for you even when they can. They will tell you there’s nothing they could do and they will wait for the package to get returned to the store so they can charge you a $ 10 penalty plus a new outbound shipping charge.
It happened to me and the store refused to help. Both UPS and Staples’ own Claim Center confirmed that the store could make the correction before the packaged is delivered. Their claim center helped made the correction and even commented that they (staples/​rego park) were lying and why they lied (so they can make extra money for the returned package).
So very upset! :-(

If you ever want to cut the binding off your book and get it spiral bound, this is not the place to go. The customer service here is terrible, they don’t listen to what you want, plus they did a crappy job. I wanted my covers laminated. i had to ask twice for him to do it and in the end, i’m left with a cover that is not completely attached to the spirals b/​c the guy missed the first time he was punching holes and had to re-​punch it. He didn’t even let me check the book before i paid for it. I had to ask to see it. There is more to this story, but i’ll spare you the details.
I should have gone to fed-​ex where i usually go. They do a superb job, plus they listen to you. Lesson learned.
Update: go to the staples on 71^st-​continental. The guy there is the greatest!!! =) He totally fixed the crappy job done by the first guy.