Garden OB/GYN

Ok… like most… we hated our initial experience at garden obgyn however they have done a full 180 at the fresh meadows location … they have staff that know us by name. evelyn @ the front desk rocks. the nurses and pa’s have always been more than attentive caring and friendly. Dr. Chui is awesome. Very clear concise and passionate. She is very soft spoken and it’s evident she cares. Wait hasn’t been much of an issue since we always had evening appointments.

Had a great experience the office staff was welcoming, pleasant and accommodating. Was seen at my appointment time and felt very comfortable. I will recommend this office to a friend, especially loved the flexible office hours.

I hate that Unilocal makes you choose one star when it should be negative 100 stars. I never encountered such craziness with an office. What doctor’s office has a call center that has 2.5 people working for them. Its the most impersonal experience. I will be returning to my old doctor on LI. They call and leave a message only not have a number to call back. I’m told to get a battery of test with no explanation. I need answers!!!

I was completely prepared to write an awful review for this place after my awful experience at the Manhattan location, but I was very pleasantly surprised.
I made my appointment for 6:30 pm on ZocDoc and was call a few days before my appointment saying that time wasn’t available, but they could take me at 6:50 pm. That was fine so I agreed to the time change. I showed up at 6:15 pm to be safe (I waited over two hours at the Manhattan location and finally just walked out) and mentally prepared myself to be there for hours. I ended up being called back around 6:25. The only issue I had was how long I waited once I was in the exam room, but maybe it just seemed longer because I was just sitting in the exam chair naked waiting. Either way, it wasn’t too terribly long (maybe 15 – 20 minutes). The doctors and nurses were all great.
Overall, I was thrilled with my experience. I didn’t see the doctor I booked my appointment with, but that didn’t matter to me. Maybe that would upset some people, though, understandably. They have flexible hours that allow you to go in after work and the place was nice, clean, and the staff was friendly.
I DEFINITELY recommend this location over the Manhattan location.

THE RECEPTIONIST IS THE LEAST WELCOMING WOMAN IN THE WORLD.
I made the mistake of making a zocdoc appointment here. Which, according to the receptionist is worth an eye roll. I guess she does not check her email, because I got confirmation, but when I showed up, she acted like she had no idea about me. I came in at 3:29pm and my appointment was at 3:40pm. I thought it was odd that the woman who came in right before me had a 4:30pm appointment. After taking 5 mins to fill the paperwork out and going through the motions I began to wait in the clean, but NOT AIRCONDITIONED waiting area. I had a long wait ahead of me. After an hour and 40 mins after I had arrived in the office, an hour and a half AFTER my appointment, I went to the receptionist and asked why my appointment was running late; if it was my paperwork or my zocdoc appointment? Because I had seen both people who had later appointments than mine, and people who had arrived later than me, so surely there was no system. THE RECEPTIONIST INTERRUPTED ME AND ROLLED HER EYES. She told me I was the next to go back. THAT WAS A LIE. Two more women, who had gotten in and hour or more after me went back before I did. I finally went back an hour and 45 mins after my appointment, almost two hours after I got there.
The first PA was very nice and helpful.
The second PA obviously did not want to be there. She bordered on rude, but it seemed more like she was just tired. I told her I needed my prescription tomorrow. She looked in my file and made it seem like that was doable.
They use disposable clamps which is a big plus. They don’t hurt as much as the metal ones.
I just had to hand my forms and file to the secretary. She was outside having a cigarette or something shady outside, thinking she was hidden. 5 mins later she took my file and said I could leave.
Next day my prescription was not available. I left a voicemail hoping someone would get back to me. No one got back to me, so I decided to keep calling until someone picked up. The woman who picked up was nice. She said there was no voicemail from me. When she went into my file she said the problem was that PAPERWORK WAS MISSING. That’s right, PAPERWORK WITH MY PERSONAL INFORMATION WAS MISSING. So I gave her some information that she needed and she told me she’d call when the prescription was put through. That was 45 mins ago.
I will NEVER go back there. I would not wish that kind of treatment on my worst enemy.

I told these people I was going to write a review on Unilocal and they blatantly didn’t care. Now that I see their other reviews I understand why; one more bad review probably won’t even phase them at this point.
This is hands down the WORST doctors office I have ever been to. for many reasons. First of all, the office staff is rude. I came in for my appointment and the waiting room was a chaotic zoo of strange men talking on cell phones, taking pics, and creeping around and unattended children running rampant. This was a terrible start to an already dreaded appointment.
They took me back finally, and there was the usual long drawn out waiting. The office staff is very unprofessional. I don’t understand why you would allow someone to speak to patients in a medical office the way they do (smacking gum, joking about patients in the hallway in front of other patients). It was very uncomfortable. I should have gotten up at this point.
Finally a PA came in. I didn’t even get to see or meet the Dr I had booked with. The PA made things pretty uncomfortable. Of course she suggested I needed a battery of other tests, so she could charge them to my insurance. Finally, we finished up the horrific appointment and I sat down to speak with her about my prescription.
I told her that I take my pills continuously, and that I needed extra. She said no problem, I left and they called it in to my pharmacy. NOW THIS IS WHERE MY HUGE PROBLEM WITH THIS PLACE COMES IN. They called in 5 sets of pills for me.
I tried to call back and was on the phone in the holding system for over an hour. I finally got someone on the phone. This woman said that there were no notes in my file about me needing extra packs because I take the pills continuously. She also told me that they require you to come in for an exam every six month instead of the usual annual exam. WHO HAS TIME TO GET MULTIPLE PAP SMEARS A YEAR? WHO THE HELL WANTS TO!!! Seriously, this is the kind of information I would have loved to have heard BEFORE I went to this nightmare of a place.
However, this woman was nice and said that she would call in six more months to my pharmacy. I went to go pick up the prescription and it wasn’t there.
I had to call back and sit it the call que for an hour, only to finally be forwarded to voice-​mail. I left a message.
I did get a call back the next day from a receptionist. She was nice enough, but she told me that there was no record of the conversation I had with the woman who told me she would call in my pills. This time the receptionist told me I would have to come in for a second «annual» exam to get more, and they didn’t care that I was out.
She told me there was nothing she could do, and that Dr. Chui would call me back… but surprise, surprise Dr. Chui never did. So now here we are adding one more one star review to this horrible joke of a Drs office already long list of terrible reviews.
Obviously they don’t care that their patients hate them. They don’t care that they are difficult to deal with, and they don’t care about peoples time or feelings. Please do yourself a favor and spend your money elsewhere.
I had to make an appt to have another «annual» exam. four months after my last one in order to get my prescription refilled. But I made it a different doctors office. They were very horrified by my tales of Garden Obgyn and they told me that this place is notorious for charging people extra fees and doing extra procedures they charge to your insurance. So, be smart. don’t go here.

I needed to find an OBGYN which was close and had long business hours. I met Dr. Chui and my visit went well. I felt a bit rushed after my examination and the Dr. was not really thorough about the medication dispensing, etc. After the visit, the Dr. called me back giving my some additional test results, but to get a hold of her (after missing her call) was IMPOSSIBLE. I was calling for TWO days in order for her to call me.
Even though I had trouble getting through to the Dr, I liked the way she handled the situation and was not annoyed of calling me back multiple times.
HOWEVER, after my second follow-​up visit, I was scheduled to see «Dr. Chui», but was booked to see a PA. Fine, no problem. the PA did the exam, and promised she would call me back the following week on a Monday or Tues, and I quote «You will hear from me personally the following week». I waited, Monday, Tuesday, Wednesday, Thursday & Friday– yet to hear from HER or DR. Chui… I left Dr. Chui numerous messages and still no call back… the call center even knew me on a first name basis, and their protocols on how sending messages is insane. There is no way to speak to someone in the office you have attend.
From this situation please be advised that is is EXTREMELY hard to speak with a doctor if you have questions. If you are pregnant, please stay away from this practice and do yourself a favor.

If you want to deal with rude, bitchy, stupid people… go here! Dr Chui is not a professional in any way.

i have never been so frustrated with a doctors office like I am with garden obgyn. first when I called I waited over 15 mins on hold to make an appointment with a doctor since zocdoc would only schedule me to see a PA. due to a sensitive reason I needed to see a doctor, and I am a new patient so I’d expect a full work up… I get there and am question by two nurses then as I wait for the doctor, a PA walks in and tell a me Dr. Chui isn’t here this week and next and she is covering for her… I did NOT want to see a PA. I was not given a full check up, was not asked my history, was not asked why I was in the emergency room twice over the weekend (even though I kept mentioning it) and was just send to get an ultrasound. I will say the ultrasound tech was a doll, but again for someone with so much on her plate I would expect a more thorough work up… The PA doesn’t address some very important things on my ultrasound and just tells me she will take my blood and see me next week… it was so impersonal… on my way out I asked if my blood results will be available tomorrow. and was told yes, I asked if I can call in to get my results, I was told yes again… I called the next day and was told it would take a week to get my blood work… my hormonal levels are crucial to follow but the PA didn’t even consider that… since she didn’t even bother talking to me… next day I was told they couldn’t give me my results over the phone and I would need to come in… feeling sick and achy I trooped out to their office only to find out they don’t actually have my blood work… so why would you tell me to come there??? this place is a joke. a money maker that can care less about the patient and what she is going through. with everything I am going through I do NOT need this! so disappointed.

The office is one of the worst I’ve been to. But first let me say that Dr. Culotta is a great doctor, very nice and knowledgeable. She is the only good thing about that office. Now about the problems. The office is new and clean, but its organization is a nightmare. Here are some of the issues: 1) I specifically asked to be seen by the doctor, but they scheduled me to see the PA. I asked again, and they rescheduled me for a different time without telling me (again with the PA). They called to confirm my appointment the day before but when I came in at noon and they said «But you’ve been rescheduled for 2 pm!» I said «But the doctor leaves before 2 and nobody told me I was rescheduled!» They said «Yes, so you’ll be seen by the PA». Apparently, it’s common practice with them. 2) They refused to give me test results over the phone and when I came in I saw a doctor for 3 minutes, learned that my results were normal and had to pay the $ 20 deductible for it. Never happened to me before. They just want to make money at every step. 3) Both the PA and a nurse couldn’t draw blood from me for 40 minutes. They took turns to put needles in my veins on both arms in 3 different places and failed. I’ve had blood drawn many times in my life, never with such problems. It’s been a week and my arm still hurts. They ended up telling me to return in a week when my veins heel from their attempts (needless to say I won’t be back there). And when I asked if I’d have to pay another deductible in a week they did me a huge favor by not putting me on the schedule so I wouldn’t have to pay for their failing. Not a single word of apology from anyone.
I wish dr. Cullota worked somewhere else, I’d follow her there. But this office is just too unprofessional.

Dr. Culotta is great. The staff is nice but dealing with the call ceneter is a nightmare. At this point in my life I don’t need a PA to see me, I need a real physician. Was scheduled with a pa without my consent. saw Dr. Gonzalez in the fresh meadows office cus Dr. Culotta was on vacation… she looked like she walked out of bed, sarcastic and kept referring me back to my physician, because she wasnt sure why my physician requested the labs; meanwhile it was the PA that requested thw labs mot my physician! So ur telling me to go to thebl PA, when we live inna world of EMR? Gimme an effen break