Empire Rent A Car

last week i made a reservation to pick up a dodge caravan from this company at the branch in rego park… the day that i was going to pick up the car, they said the branch in rego is no longer open so i need to go to the other branches and came up to the northern boulevard is the closest one…
so i called them and asked for direction, and it was so hard to find and the guy could not even direct me to their office correctly.
when i got there, they said they only have a «filthy“ford expedition and thats not what i reserved… but i had no choice, i gotta get going… so with regrets, i had to take that crap freaking dirty car…
i would not suggest you to rent from this company… it, s just a fake company that try spam customers… i would not rent from you again… ever…

Needed a rent-​a-​car in the middle of the week to go with my son to the beach. Well, we waited for the rain to end and try to book one. Not an easy feat. Found one at the airport, of course, but I needed something closer.
Empire Rent a Car is run out of white trailer on Queens Blvd. They have a website (so what). When I arrived for my reserved car, I was told it was on route from College Point and would be here in 15 minutes. No problem, I’ll take another car. There was no other car. The woman who rented the car I am to get kept it an extra day. Finally, 45 minutes later, my car came.
It was a good, couple of year old American economy car and rode without any problems, except $ 50 in gas for 300 mile. Upon returning the car, it took 15 minutes for the guy to print out my receipt from his 1999 state of the art home office set up.
While the whole operation seems schlocky, I did get a car that ran fine.
Bottom line, don’t call this place unless you are in a bind and have no other options.