Alta Medical Transportation

They are unprofessional, they do not come on time which can delay your doctor visits or you would have to reschedule and pick up is disgusting never on time for example 3hrs delay. They don’t assists with clients that use wheelchair. Drivers don’t come out to help clients to and in front the house. Last incidents they drop client 4 houses down. Alta medical transportation is suppose to provide transportations services throughout NYC borough, as long as the mode of transportation is one of the transportation provider (Alta) is approved for. This consist of clients who use wheelchairs Alta medical transportation provides service. Logisticare is whom you are to contact to setup the transportation appointment for doctor visits and they ask general question about the client that needs the appointment and the address of the doctor so they can relay it back to Alta transportation. The dispatcher from the Logisticare key question if the client would need assistance from the driver. I would reply yes, the driver must help the home health attendant along with the client in front of the house there are 5 flight of stairs. Well the alta transportation driver did no such thing. He watch as the aide struggle to get the client inside. When ask to assist he decline saying he had hip surgery. The clients daughter approach the driver responded to him by saying that was his job to assists that 2 women need help. He said no! After several debates finally the dispatcher from Logisticare was contacted and as per order he was to assist with client. Unfortunately, alta transportation driver drove off.