U-Haul

Apparently, this is how this business deals with customers who have a reservation. 1 person helping 10 people. I should have my truck in 30 – 40 min. Line just keeps growing.

UHaul threw a huge wrench in our wedding plans by renting out from under us the truck we rented months ago! Thank god for Budget Car Rental, who came to save the day!
UHaul called us just ONE DAY BEFORE we were to pick up the truck. When we asked why they had rented to someone else after we had reserved and paid for the truck for our wedding weekend, they refused to answer. All they did was offer us a measly $ 50 credit. Not $ 50 cash for our troubles — $ 50 credit for their awful company, as if we’d be inclined to ever use them again. We were speaking with the manager, Nate — And he didn’t care. He simply didn’t care.
Do not trust this place, they do not have a moral compass. If they can make more money off of another offer, they will cancel your reservation without blinking.
Good luck out there, everyone. Except you, UHaul. You can go screw yourselves.

I reserved a 20′ truck for a one — way move a couple of weeks ago, and they called me the day before to say the best they wouldk have is a 15′. A bit of a problem for the three 17′ items I need to move. By the way, be sure to check the internal dimensions online, the 15′ truck isn’t even 12′ long inside on the main floor. The agent told me that one — way rentals are only fulfilled with incoming one — way rentals. I wish I had known that when I booked. They did offer me two 15′ trucks (a bit tricky with one driver) or a 15′ truck with triple miles (so I could make a couple of round trips — not very time friendly and at 10 mpg, a bit expensive). When you go to the site and it says, «Your reservation is guaranteed!», it means only that if the truck you reserved is not there, they will credit you $ 50. So, when I show up tomorrow and they give me a 9′ truck, at least it will be $ 50 cheaper, and I can always cut those 17′ kayaks in half… Just seems like a bad business model. This experience and my simultaneous not-​good experience with PODS and fantastic experience with a professional moving company has me rethinking the whole moving thing.

People here are fine but be prepared to pay way more than the advertised $ 19.95 price. There are added fees all over the place, and a simple van rental for me for five hours that I drive from rwc to Palo Alto and then to San Jose and back to rwc cost me just shy of $ 100 not including gas. False advertising.

Terrible service! I called 2 times to confirm that they had a hitch in stock. Explained I was leaving the next morning and had to install it the same day. They took my credit card to hold the item and I said I’d be right over. Please have it at the front desk if possible as I was short on time. Zombi-​like employee had no idea what I was talking about when I arrived. Waited 20 minutes as he looked everywhere. No hitch. It’s in Mountain View. He said his boss might go and get it but only if they weren’t busy. I asked for a definitive answer so I could move on to Plan B but the whole conversation felt like I was on candid camera. He promised to call within the hour. My gut knew this would never happen so I just drove to Mtn. View to pick it up myself. Smart decision as the phone call came 5 hours later. Painful.

Extremely friendly and accommodating — extended my rental time without hesitation despite having to juggle other reservations. Top notch!

Horrible service, avoid at all costs. When I booked a rental for a truck the previous day, I was told I’d have it from 12PM to 6PM and planned accordingly. When I went to pick up the truck they told me that it needed to be dropped off at 5PM, when they were closing, or else I’d be charged for an extra day. I rushed to make it back, and pulled in the parking lot at 4:58 PM, two minutes before the deadline. The service representative told me he was closing up and would not inspect the truck until the following day, assuring me that I would not be charged for an additional day.
I just got the receipt and saw that they charged me for two days (an additional $ 30), despite dropping it off on time! To make matters worse, they keep redirecting my calls, and finally told me that a third representative will call me within the next 48 hours to review the case and hopefully reimburse me.

Wow. Real slow. Place was backed up on a Sunday morning when I dropped off my 15 foot van with an attached auto trailer. I was left idling at the entrance waiting 15 minutes to just get in the gate. Traffic behind me is honking. Almost caused several accidents.
Finally got it dropped off. Then they wanted me to back up the rig and trailer so they could unhitched it. I don’t think so. I got my receipt and left.

Don’t use U-​haul. Just No. I moved from Atlanta and had an appointment to get my u-​box from this location and they had stuffed it in the very back of the factory where I had to wait an hour for them to use a machine to dig it out and remove every other box in front of it. They were useless.

I don’t think this place actually wants business. Called them up and took a few seconds to confirm that it actually was a UHaul location. After I stated what I was looking for the agent said that he would need to call me back. Never heard another word. Rented elsewhere.

Somewhat slow but also very friendly. I have rented a lot of trucks here. They have boxes and stuff here too.

I feel that one star overstates the customer service at this location. If I could give it a negative rating I would give it a minus 10! I had them fill up four propane tanks and they broke one of the filler valves. This was on a Saturday and the guys at the store said they weren’t authorized to give me a replacement tank but the manager would call me on Monday and take care of the situation. The manager never called me, never returned my calls and after a repeat visit I was told again that only the manager could authorize the repair or replacement. What a scam!