Toys R Us

I used to hate coming to toysrus when buying baby needs for my son. I was quiet impressed when I came here the other day. I was greeted by one of the team members. I had only went to toysrus to buy diapers for my son. When I couldn’t find the diapers the same young man that greeted me named Ruben offered his help to me. I couldn’t find the diapers on the floor and he went to the back and brought back exactly what I needed. I ended up opening a toysrus card with him and buying serval things I did not intend on buying. I was very pleased with his help. This young man should get a raise. I would definitely be coming back again.

Customer service from Gilbert was excellent. They rarely have the baby formula on shelf when we come. He went and came back with wrong ones coz I explained it wrong and then he went back again then came back with the right one. Great customer service!!!

This Toys r Us is very disappointing! The store is filthy and unorganized! Not to mention parents letting their kids open packages and taking things out! There was also spit on the floor…
Will not be returning to this store I would rather go to the one in San Mateo.

We came in here looking for a nice stuffed animal. While they did have a fair amount, I wasn’t impressed by their selection. None were particularly soft. We actually found more interesting (and soft) ones at a random place in the mall. That paired with the guy staff member who really didn’t seemed to know what was what and I didn’t feel really impressed with the store. Will I be back? Probably for something for some kid’s birthday, but I won’t really be looking forward to it.

Nice big store, lots of selection. Very clean, especially compared to the store in San Mateo! Great customer service.

This Toys R Us is super neat and has a great variety of toys! I’m near the Bridgepointe Toys R Us but I to go this one instead!

The reviews here are hilarious! People complain over the silliest things! WOW!!! —I have been to this store at least two or three dozen times and I always encounter staff that are really professional and pleasant even the really young high school kids that probably have no prior work experience. The store always looks clean and no, I have never experience 85 degrees inside the store. Haha!

We came here to window shop. Everything looks clean and neat. They seem understaffed because, It doesn’t look like there’s anybody walking around asking us if we need help. My daughter loves it here cause she can touch all the toys and play with it.

Store hours are wrong both on the Internet as well as on the front door. I had to wait 30 mins in front of the store. I wish they were more considerate to customers. Store opens at 10:00 am and not 9:30am as posted. Once inside, good luck if you have some question. It will take forever to get some help. Besides, be aware that one cannot check the internet while at the store. If you decide to compare ‘that price’ with another store, you will need to step outside to the parking lot before your cell phone is able to get any internet signal. In terms of price, it is a bit more expensive than Targets.

I bought a bike here, and decided to assemble at home. Twice the parts have been wrong or broken and the customer service has been SO NICE! They have returned and replace the bike and have been very understanding. Great customer service, and my daughter always loves coming here and running around.

This Review is on the entire company. I needed to redirect the shipping address of a Baby Shower Gift because the original order gave me wrong inforation. I tried calling the Customer Service line 3 times until I could get a human. And that took first calling this local store who could not help and then go online to chat and they could not help. And then finally getting through to someone and they could not simply give me to shipping who could go online or call UPS and redirect the shipment. This will now ruin the surprise shower we had planned because it got ordered yesterday and will arrive tomorrow!!! There IS NO CUSTOMER SERVICE in customer at this company. Store is not much better. So large and can never find anyone to help

Two stars for the the selection and well organized store display. No star for the stupid staff who works there. I have a 20% coupon and when I checked out I specifically asked the cashier if the 20% was applied to the most expensive items in my shopping cart. She said yes. Then, when I saw the receipt, it was applied to the first item and it was the cheapest item. When I showed the receipt to her, she then said, it would just split the discount among all the items and that’s not what is shown on the receipt either. Well, whoever wrote the software for toy r us is an idiot too.
Another time this shop does not honor the posted discount. Again when I asked the cashier if a specific discount was applied at check out she said yes. When I checked the printed receipt, it was not. I asked her again and she said I had to go to guest service to have it fixed. Why their idiot cashier said yes without looking? Toy r us hired stupid people who do not treat their jobs seriously.

A good friend of mine was visiting from Japan this week and brought his son along with him. His son is 8 and happened to arrive in the US just as Disney released their Skylanders competitor: Disney Infinite! After we ate breakfast at Stacks over on El Camino, his son perked up when I mentioned that there was a Toys R Us nearby. We drove over (the back way by the DMV over the creek bridge), parked, and ran inside the store. Instantly, my friend said how amazed he was at the layout of the store. I guess they recently remodeled so the store looks super clean and well laid out with lots of room to move and clearly labeled sections. I wish every Toys R Us looked like this! We found exactly what we wanted and the check out was fast and friendly. Cool place!

I might be lenient on this but it’s decent for what it is… a toy store. Me and the boyfriend went to see if we can buy some new board games for our board games night (we host many, you’re all welcome to come, haha just kidding, my place is too small). Granted, there was ample amount of toys, but none of which were that impressive.
They seem to be really out of date as to what people like to play nowadays, as they still have over 5 versions of Monopoly???
Not the best toy store, but again, it’s a toy store, what do you expect? Also, we were just trying to find something to do but otherwise I would buy these things off of Amazon.
P. S. They don’t even have any Despicable Me 2 toys! And we went right when the movie opened! But they did have these really soft life size animals, so soft, the boyfriend didn’t let me take one home :(.

I was here to do a store pick-​up for an item I purchased from Toy R Us online. It was long drive but it was worth it since I can the item immediately instead of waiting for 8 – 10 days for free delivery. I also had a good deal for Lego item which was only $ 29.90 instead of $ 50 sold at Amazon. It was a little confusing to find the customer service counter and then they walk to the another station to scan your email receipt. After they scan, we walk back to the customer service counter to look for the item. It was quick but if you are in a hurry, it was just confusing and waste of time to walk to 2 stations to collect your item.

This ToysRus/​BabiesRus is the closest to my house and i frequent here quite a bit, at least once a week.
I was going to write my review finally of this place and to give it a 3 star rating. but i had a wonderful experience after an unplesant phone call with the buyers protection plan customer service. I was told that if we bought the protection plan and we didnt need the product in less than 15 months then we could get a toysrus gift card and use it for a different item, great right? well not so much. They refused my claim and said that if it was broken then they could take it. but i wasnt informend about that i was just told that i could exchange it. So you can see how that upset me but i called the store at sunnyvale where i originally bought the car seat and protection plan. they said «tell them it broke, if its not broken then brake it» arghh!
I decided to call the Redwood city location and spoke to Liz and explained my situation she was very nice hearing me out and being understanding and told me about the trade in that they had and that i could bring that old car seat and get a new one with 25% off, I told her that because of my situation off being lied to in sunnyvale if they could do anything for me, she said that I would need to get an approval from a manager but they were about to close so I told her I would go the next day.
Went to the store and talked to a supervisor explaind my whole ordeal and she was great! she understood my frustration and was able to give me an even better discount, Carmen was a great floor supervisor and made me a happy camper.
sorry for the ranting but had to get it out. lol

i hate this place. horrible customer service. i have never had a pleasant experience here. if, god forbid, you should need customer service for any reason at all i.e. a return, questions about whether an item is in stock, matching an online price, etc. plan on budgeting an extra half an hour. at least. i will say their staff is relatively cheerful, but they are so horribly inefficient that every interaction is like having your fingernails pulled out by the tips.
btw, forget about trying to save yourself a trip by calling customer service to ask what they have in stock — they either never answer the phone or they answer and then promplty transfer you to another line which in turn rings for hours on end. i am in fact writing this review while waiting on hold listening to the phone ring endlessly on the other side.
their items are grossly overpriced and their website is horribly designed with a good number of items out of stock. would highly advise against a baby registry here — not worth the headache. every time i come to this wasteland of a store i swear i will never come back again — then i get lulled into complacency thinking that it is the closest thing to a baby superstore locally, so it will be worth the trip. i have always regretted it.
highly recommend baby world in san bruno instead — excellent staff and selection. or buy buy baby in san jose.

Unless you’ve been to the other Toys R Us store in Pleasant Hill, then you know this place is a step up. The shelves are stocked and the toys weren’t shoved all over the place and not hanging on their hooks. Granted it was like going into the maelstrom of a big hurricane of toys, but I got in and out of there within 15 minutes.
A big plus is that my friend found an Obama look-​a-​like doll from the Barbie beach themed section, except I don’t remember our president ever carrying 6 pack abs?! Hahaha!

I think I’m growing up.
Short story: It’s a Toys R Us. It’s a huge store with fluorescent lighting and linoleum flooring. This one’s undergoing renovations — all you need to know is that the entrance is through Babies R Us and the video games are in the back. Usually I only stop by if I see on cheapassgamer that they’re running a 2-​for-​1 on games.
Long story: I used to love going to Toys R Us. It was a twice-​a-​year kind of thing, once for my birthday and once for Christmas, and I’d usually get to pick out something awesome, like a Lego set or a Transformer or a video game. More recently it’s been a good place to buy games.
This past Saturday I had an expiring Google offer. I walked in with every intention of buying something for myself. But none of the games looked that interesting to me, and I was kidding myself if I thought I had time to embark on another 40-​hour commitment. I walked out with a size 3 soccer ball and some bubble toys for Camille (almost 2). The ‘Hurricane’ is mind blowing and it was actually cheaper at TRU than on Amazon ($ 15 vs $ 20) (same goes for the refill bubble liquid, $ 11 vs $ 27).
We had an awesome time in the backyard yesterday. Like, I’m-almost-two-and-I-love-bubbles-and-I-can’t-believe-this-machine-exists-so-I’m-ecstatic awesome.

I admit that I have never stepped into a Toys R Us until recently. There is a good reason to that. I have never needed to buy anything. With Christmas around the corner, BF and I took a trip to buy his kids some toys. Lord help me. I almost died in there. It was a mess. Crowded. Crazy. Kids all over the place. Parents frantically searching for toys to buy. I’m pretty sure during normal times, TRU is fine. Clean. I now understand why they had their 24 hour door buster sale. To get rid of EVERYTHING so that they could restock and start over fresh. Cray.