The UPS Store

Forgot the pre-​printed label at work — asked if they could please print one for me. Said it would be $ 3 for the use of computer and a per page charge. For ONE page. Asked if i could email the pdf to one of them to print, they said it would still be $ 3. Seriously? So much for customer service at the prices we pay to ship via UPS

Fantastic customer service! Very friendly and fast. The owners seem to really care about their customers. No jumping through unnecessary hoops to get things done! Great location right on El Camino and Whipple too!

If you have posted business hours then you should follow them. The place routinely opens 30 minutes late. I arrived today at 4pm (they have a posted closing time of 5pm and they were closed. Harrumph.

I dropped off some pre-​paid packages here and the woman at the counter was so helpful, efficient, and nice, even though I didn’t spend any money here. I was going to take take a photo of the label, but she cheerily offered and printed me a receipt instead! So refreshing, as I’ve been to some awful UPS Stores, where I did spend money and got terrible service! I will be happy to bring them my business in the future!

Came here for passport photos. Definitely overpaid for it, $ 14 for 2 pictures? The pictures looked over exposed too and didn’t look centered exactly.
2 stars for the somewhat quick service, but then again there was no one else here.

We went here to notarize some documents and get some passport photos taken. Two fairly simple, straightforward tasks, I thought, but they somehow managed to do them both slowly and incompetently.
The notary filled out his own paperwork incorrectly, an error that would have delayed our passport application process by weeks, possibly forcing us to cancel our trip. Luckily I spotted his mistake. He was very apologetic, but then of course he had to fill out the form, in longhand, all over again, causing quite a delay.
The passport photo guy wasn’t aware of the rules regarding facial expressions («neutral expression, both eyes open» according to the State Department website), so he had to reshoot my daughter’s photo four times. He also didn’t know how to work the photo printer (by all appearances a consumer model much like the one we have at home, prompting me to wonder why we were even paying these guys for the service in the first place) and fumbled with it for an eternity until his coworker pointed out that it needed a new ink cartridge.
Meanwhile, other customers were coming in to ship packages and whatnot, and they kept stopping working on our tasks to help them. So all in all, a process that should have taken a few minutes stretched out to almost an hour.
Won’t be coming back to this place, that’s for sure.

Quick to help and fairly friendly. Although I believe I paid more for my passport photos than I should have, they were quick to help out and in a timely manner.

Untrained staff. Rude manager. Took a personal call while I stood waiting to get answers to my questions; I had to interrupt her call. I was charged over $ 5.30 per package to «process» a small box to ship via USPS. Postage was only $ 4.00+ per package. Service surcharge never made clear by staff & no refund possible. I called Retail Corporate & was advised a complaint would be lodged with the owner re: my discontent with the service charge & how the interchange with staff took place. I will never do business with this UPS Store again and will advise my colleagues to go elsewhere for their shipping needs. I would rate with 0 stars if I could.

Waste of time, Rip off, Not communicative.
I walk in, I want to ship two headlights, the guy returns with a big box, this will work he says, takes the lights, bubble wraps (very slowly — took 5 – 10 minutes), than starts to package it all together. I am hoping this was free since I had no idea what he was going to say — I ask him how much. He says $ 40.
He wants $ 40 for bubble wrap, and a box. I went to office depot, and got a box for $ 4, and bubble wrap for $ 3. I got it shipped for $ 13. Left for $ 20.
I cannot see why this place is still open.

We were happy with our experience at this UPS store. The man at the desk said we could leave our packages (instead of wait in line) since they were already prepaid; and he even asked if we wanted a receipt. I asked if the package would go out today since it was already 4:30pm, and he said yes.
I’d give this store my business again too!

pretty poor service. had to go hunting for a place to print a group deal voucher thing because they wouldn’t accept me showing it on my phone (despite unique code). they wanted to charge me for computer time, when it would only take 5 seconds to print up — i asked if i could email, they begrudgingly obliged — i emailed, waited 10 minutes while the 3 people who came in to ship items finished packing and shipping their items and asking an assortment of questions in spanish about shipping clothing to mexico and having to keep tags on or something… and then finally, they got to my email, printed it up without asking if i wanted black & white or color, and printed it up in color (the only thing in color was the logo). i mentioned to the person ringing me up that i didn’t want it in color, and she shrugged and said, too bad, it’s in color. ugh. the utter disinterest in providing decent service left me with a bad feeling enough to write this whole essay, and based on all the enthusiastic chatter in spanish while i was patiently waiting for everyone after me to go ahead, i feel like i should have busted that out for some chance at better service (i may look asian, but i speak some decent spanish).

If you’re at all concerned about your packages getting to their destination in any sort of timely manner, don’t come here. I dropped off 2 prepaid packages to be mailed 4 days ago. Literally all that needed to happen was for them to hand over my boxes to the UPS driver the next day, since I got there too late for that evening’s pickup. I understood that things wouldn’t be going out until the next morning, or even the next evening, but it took this store 3 days to get my packages out of their doors. Had I paid for more expensive/​quicker shipping, I would have been absolutely livid. Thankfully, I did not, but letting a customer’s packages marinate in the store for days on end, for no fathomable reason is unacceptable.
1 star for their convenient location, but really, that’s only because I can’t give them none at all.

If I could give no stars, I would
The guy here was ruder than anyone ever met!

The other UPS store (Woodside Plaza) is near my home. The El Camino store is the one I patronize consistently. These guys are great! I went in with a prepaid package yesterday and not only did they not scowl and treat me rudely (standard behavior at the WP store), they were gracious, kind, helpful, and didn’t charge me for about 10 inches of tape needed to secure my label.
I love this store. This is how service should be.

I loved this place. All I had to do was to drop off a package and the man at the counter was so nice and hard-​working and accommodating! He asked me if I wanted a receipt and printed one out for me, even though I had not bought anything and he was not going to profit from it! This was after a horrific experience at the other UPS store in Woodside Plaza, where I waited for 15 minutes and had to leave. And the people there didn’t even look at me. And all I had to do was drop off a package! I know that the next time I need to go to a UPS store, I’m totally going to this one! Thanks for the great service! :)

Thanks to Samir at this UPS Store in Redwood City, for making an activity, that by all rights should have been a complete horror show, a total breeze.
We needed to print almost 70 pages of personal documents, John Hancock them, get 10 signatures notarized, and make 150 copies — all with a pair of active boys in tow. We were in and out of there in under an hour (!), thanks to the speedy and attentive owner-​operator there.
How great to have a Notary Public in the neighborhood for those pesky legal documents. 10 bucks a signature seemed pretty reasonable too. Thanks again, Samir.

The 2 guys who own this store (I can’t pronounce or remember their names) are 2 of the hardest working Indian dudes I know! They are so nice, and so accommodating.
I have to ship stuff for work all the time. They have «house accounts» here too so that you can just drop stuff off with the ship to info, when you’re in a rush, and then they just charge you at the end of the month and you go in and get your receipts or they can mail them to you.
Just very convenient, and it’s nice because they are in the same building with Lara’s Cleaners, and Glow Medical Spa so I can get my Botox, drop off or pick up my drycleaning and ship packages all without having to drive and park, then drive and park etc etc…