Silvia’s Cleaning Service

I was referred to Silvia and her team by my brother and I could not be happier. Silvia’s crew do a great job and scrub the entire house down. I have them come every other week now and would highly recommend them to anyone. I have a 9 month old baby and we would try and do deep clean on weekends and saw that we took so much free time to do that. her crew comes in and gets the house spotless for us and we just need to maintain it now.

I was referred to Sylvia’s Cleaning Service for cleaning a vacant property consisting of two bedrooms, two bathrooms, living room, dining room, kitchen and family room. There was no furniture in the home; therefore, the cleaning consisted of cleaning the bathrooms and kitchen and cleaning the floors. I also had asked for window cleaning.
Upon inspection, the floors were still dirty, the bathrooms especially the tub and shower were not cleaned properly. The oven door and on the inside were left unclean. I had to clean the outside of the oven myself.
The windows were not completely clean. The family room large window was left untouched. One of the employees left some sort of liquid that he spilled on one of the freshly painted walls. The painter fortunately could touch it up.
In general, I am totally dissatisfied with this service. I don’t believe Sylvia ever supervised any of the employees and had the audacity to charge me $ 380 for an empty house void of furniture. Only the bathrooms and kitchen needed a thorough cleaning.
Sylvia had one of her employees return and it still wasn’t satisfactory.
I WOULD NOT RECOMMEND THIS BUSINESS TO MY WORST ENEMY! WHAT A SCAM!!!

I’ve been using Silvia’s Cleaning service lately on more than one of my projects. To over all experience, has been positive. She is always on time and fast response on all my phone calls.
I experience her as very detail oriented and good customer service at all.
Few days ago I needed an emergency cleaning for one expense crystal chandelier for one of my projects. Since the first time I called her, she responded and took over the project. The next day, she delivered the chandelier in the morning, reluctant, shinier; I couldn’t believed what I saw. My client were please and thank me for the great job that Silvia’s has done.
I’m so happy that everything workout well and client is happy too.
Prompt response, fast and high quality service and the most important, great customer service. Highly recommended.
Thank you Silvia

Last week, my husband and I decided to try a professional house cleaning service. We looked on Unilocal and decided to call Silvia. I spoke with her on Friday, and she returned my call and was pleasant on the phone about the Unilocal special. She even followed up to see if we were ready to schedule on Sunday. We called on Monday and she said she could come Tuesday at 3:00. No one shows up on Tuesday, so we left her a message at 4:30 about no one showing up. She then calls back Wednesday and proceeds to tell my husband that her cleaning girls did the job and didn’t get paid from us. She then said she didn’t know who was lying, her girls or my husband. (WHY WOULD WE CALL HER AGAIN AND AGAIN IF WE GOT CLEANED AND DIDN’T PAY???)
We still wanted our house cleaned, so we rescheduled with her for Friday (today) and she said she would come herself to make sure services were done at the appropriate residence. We just called because she is an hour and a half late. She said, «But, you didn’t pay me and you were laughing at me when we talked a couple days ago.» My husband said, «No. I wasn’t laughing at you, I was trying to figure out how to clear up the misunderstanding of you thinking we got our house cleaned by your girls on Tuesday and didn’t pay you.» She proceeded to continue accusing us of not paying her for services rendered. We then said we’d like her to come and bring the girls who supposedly cleaned our house so we can clear up the misunderstanding face to face. At this point, I’m feeling horribly wrongfully accused and extremely offended. She said she would come and bring the girls, but not today. We already had an appointment! At this point, I knew I didn’t want to continue trying to make it better. She wouldn’t let us talk and kept interrupting us. I’m very upset and began to get emotional aka cry. She then said, «You’re laughing at me again…» Oh my goodness, I cannot believe how unprofessional she was. What a horrible experience with a house cleaning service, AND my house still needs to be cleaned.
She also accused us of being people who don’t pay for things and how could we be like that to hard working people. I would NEVER EVER jip anyone, especially hard working people, of their pay. We already had cash and TIP!!! ready for her and her girls.
Oh, when we first talked to her after the first missed appt. she also said «the lady was trying to rush my girls to hurry up and finish the cleaning». That didn’t happen at OUR house!!!
BOTTOM LINE… if we indeed cheated her out of her services, WHY WOULD WE HAVE CONTINUED CALLING TO GET OUR HOUSE CLEANED??? She needs to investigate her employees and make sure they’re being truthful to her.
**I should have asked Silvia over the phone to tell me what we look like. I don’t think her girls went to any house to clean, which explains not having money to bring back to her. I should have also asked her to have her girls prove they were at our house by telling me if we have/don’t have pets and what kind… that could have helped to prove the point. OR even have them tell me how many bedrooms and baths they SUPPOSEDLY cleaned. NOT the right way to treat your potential customers…

Hmmmm… I wrote a review about Sylvia’s cleaning services a while back and just received a message from Unilocal that they were deleting it because of «allegations» that I made about them. Seems like this service has become a Unilocal sponser. Interesting…
So I decided to write another review to let people know my experience with them without being too descriptive (since Unilocal decided to delete my previous review) (wonder if Sylvia had anything to do with it after she became a Unilocal sponsor ??). So this service is horrible. I used them several times and decided to get rid of them because each and every time they said they finished, I had to point out to them that they missed several things that they should have cleaned. Not once but each and every cleaning. Duh??? Why should I have to point out to a professional cleaning service that they didn’t finish their job? They would also get an attitude with you if you were inconveniencing them by making them do what they should have done in the first place.
So, the thing that finally made me fire them, according to Unilocal,I cannot say… because it is a serious allegation. I’ll let you guess…
Bottom line, hire at your own risk!!!

I was referred to Sylvia to do a cleaning of my old residence after I moved out. She literally just left 10 minutes ago and I am writing this review because I could not be happier.
The place is large. 3bd, 2ba, 1800+ sq ft. Mind you it is empty but that’s a lot to cover. What I didn’t realize is that 3 women came armed with a wide array of cleaning supplies. I told them they didn’t have to vacuum since I was getting the carpet cleaned a few hours later, but they vacuumed up the dust and debris they had collected from swiping every crevice.
They went right to work, cleaning all the normal stuff. What impressed me was all the little things they cleaned without my direction, from window sills to the oven grill and pans the laundry closet around the sides of the washer/​dryer. They had a telescoping broom made specifically to dust the corners of the wall/​ceiling. They even cleaned the light fixtures in the dining room and the lightbulbs.
I needed a receipt so she rushed out to get one for me before they were done. I am still taken aback at how efficient they were. I was running around doing last cleanup and even taking work calls, but they were not annoyed or fazed by me.
It took them about 2.5 hours and the cost was $ 140. For that level of quality service, I think that is phenomenal. Keep in mind prices may vary as this place was completely empty. I heard she does most of the Peninsula, so I will definitely refer her to people.
Moving out is always stressful and usually somewhat melancholy or bittersweet. I really appreciate Sylvia’s work and attitude in making this easy and hassle-​free.

I LOVE Sylvia’s! I have been using her for just over 2 years and have yet to be disappointed.
She does the whole Peninsula — I live in Los Altos, I know she has a lot of clients here (I tell everyone who asks about her!) as well as a slew of other cities including Menlo Park, Mountain View, San Mateo and everything in between!
The way she works is… you call her up, she comes for a quick consultation, you show her exactly what you want cleaned and if you have any special requests (I have them use a special LCD cleaner for the flat screen), etc.
She has a team, and assigns as many or as few people needed to get the job done @ your house in a convenient time frame, and they bring all the cleaning necessities from vacuum to cleaning products. Her signature is hand washed floors. I really appreciate that!
I can’t be there during the day, and even though I felt a little weird giving access to my place while I’m not there, I gave her a key (they’re insured & bonded). They come in while I’m at work, clean away and everything is spotless when I get home from work. It’s the best!
She does anything from major cleanings or one time cleanings to weekly, bi-​weekly, monthly, etc.
Sylvia’s is tried and true as I have recommended her to probably 15 households who like and continue to use her service!