Security Property Management

Scheduled to show us a house at 6pm. Half and hour later and they’re a no show. All phone calls are unanswered or go to voicemail. Highly unprofessional and a waste of time.

I happened to notice that Unilocal removed my original review of SPM from 2008 that had simply stated «Good God, Steer clear, don’t do it.» I don’t know why that was in violation of their guidelines. Now I know that I will have to tell the whole truth so that readers of this review will understand why I would have posted such a review.
I lived in a SPM apartment for 6 years. During that time, I dealt with a broken window that they neglected to replace for 4 months (in winter), a heater that didn’t work properly– and had to be fixed more than once… WITH delays, and worst of all– construction above me.
The construction was to build a new studio above my apartment. During that time, I did not have to pay rent as my apartment was not inhabitable during work hours. The crew managed to bust pipes, causing water to come through my ceiling, ruin my belongings and warp the floor under the carpet. Now, you may say, «well that is the construction company, not SPM». Right. Then…
2005. The termites. Termites coming through my ceiling. I reported. They cut open the ceiling and «fixed it». Then again. They came in and «fixed it». Seriously, why didn’t they tent the building and REALLY fix it? They came in again to «fix it». When I returned, with my 5 week old son in my arms, the apartment was full of a horrible fumes. I called poison control, explained about the green overspray all over the wall and MY COUCH! Poison control told me to GET OUT IMMEDIATELY. SPM sent in a clean up crew. They did a horrible job, leaving stains on my couch and on the wall. We spent 2 nights in a hotel– for which they said they would reimburse me. I had to deduct from the rent 2 months later since they never did. The fumes killed my cat– she fell ill immediately after the incident– yes, I had asked if it would be ok to leave her there while they «fixed the problem»; they told me they would not use anything that would be dangerous. My cat got sicker and sicker– $ 700 in vet bills later, I put her down because she was suffering and not recovering. I later got the product can from them… ILLEGAL FOR INDOOR USE. They sprayed a chemical that was supposed to be used to treat wood for termites PRIOR to construction. I had a 5 week old baby! and now I was expected to live here?! Well I did. And I hated them, hated having no other place to go and worrying about the safety of my child.
Okay Unilocal,that is the story. When the owner of SPM approached me to ask that I remove the ORIGINAL review «Good God, Steer Clear, Don’t do it», I asked, «would you rather that I write what REALLY happened?». He agreed it was better that I not. Uh huh. Well… there it is… I guess Unilocal didn’t like my vague review. Now you can judge for yourself if you want to do business with this company.
Good health and good luck to you all… cats included. RIP Elvira.

This property is by far the WORST ever! Talk about unprofessional and rude! When I went in to inquiry about a property the two lady workers didn’t even care that I was there listening to them nag and go on about how irritatied they got by (I quote) «dumb people» that were calling for the same property that I was inquiring about! HELLO! That’s their job, to be there to answer questions potential tenants might have! Then they changed the price on the property I was interested in insisting it was a «typo» on the Craigslist add. I’m sure! Anyhow, I ended up renting a property (although I regret it to this date) and I cannot emphasize how bad this property management is! Believe me pictures might seem nice on the ads however once you take a look for yourself you will be in for a great surprise to find out they don’t care AT ALL for the properties they manage. Godforbid you need something fixed because it takes forever for them to come out and fix it or they might start it but not finish it. Like a previouse reviewer stated…“Steer clear”!!!

Wow, is this company frustrating to deal with. They don’t answer the phone, they don’t return phone calls, they’re full of excuses when you do reach them, and it was like pulling teeth to get them to even make an appointment to show some rental properties (an appointment which, I should add, they insisted *I* confirm the morning of but which they never confirmed). They do handle some nice properties, though … or at least they look nice from the photos on Craigslist … who knows if you can’t get in to SEE them!
If you’re a property owner looking to have someone manage your rentals, I’d find someone else who gives better customer service. [Sigh.]