Plumbing N’ Things

Scott at Plumbing N’ Things is a class act! Knowledgeable, trustworthy, patient and personable. He assisted me in selecting and purchasing all of my fixtures for a full home remodel. A year and a half since installation, my kitchen faucet stopped functioning. I called Scott and he returned my call promptly and arranged for a rep from the company to be at my home with the part to replace the next day! two days before Thanksgiving mind you. He also followed up with a phone call to make sure everything was taken care of properly. A+ costumer service.

I highly recommend Plumbing n Things, and especially Scott. We are doing a whole house remodel and purchased all of our plumbing fixtures, mostly Phylrich, here. Part of our order took a long time to arrive, so he called the distributor, cancelled it, and promptly refunded our money so we could find something else. Excellent customer service and beautiful fixtures!

They have great service inside but I feel bad for whoever picks up your parts there Wearhouse team aka one bald guy is the lasyest rudest guy you will encounter at any Wearhouse pick up spot I can’t believe they haven’t fired this jerk yet hopefully they do soon I dread doing pickups here

We are having a horrible experience dealing with them in getting some missing parts and replacement parts. We are still waiting and our construction work is being delayed. I wish they are being more responsive to customer needs.

We do a lot of construction/​development, but when my wife was treated very rudely by one of the women here just for asking simple questions concerning a purchase for our own home in the area I decided to have nothing to do with this place personally or professionally. Bottom line, if some of the salespeople don’t like customers asking questions they should not be working with the public and it reflects directly on management and how they fail to govern their staff. Rule number 1, always be considerate to your customers, they are why you are in business.

I went to the Kohler’s website looking for the nearest Kohler showroom. I wanted to check out the Vibra Acoustic and Hydrotherapy and Bubble Massage for their bath tubs. I was very disappointed with the Kohler trained associate at Plumbing N Things in San Mateo, CA. The Vibra acoustic was not «hooked up» as the sales associate had stated. Then the sales person stated, «Are you really interested in the Kohler therapy stuff.» I was floored. This is an authorized premium seller of Kohler product who really didn’t feel like really selling Kohler’s product. I was highly disappointed in not being able to demo the Kohler tubs. I understand a lot of stuff is purchased online now a days, however a showroom is a showroom. Items are not being presented in a favorable light. And these Kohler tubs are not cheap. If you want to sell quality, this is not the way to do it. I don’t blame the associate as much as the management for not having a working demo model of Kohler tubs. Don’t sell a product you don’t put effort in to making sure it’s working and able to be demonstrated.

Before I review Plumbing N’ Things… just a word of caution about purchasing Phylrich products. We purchased Phylrich faucets, shower, and bath fixtures from Plumbing N’ Things and over the years we’ve had so many parts fail after the warranty expired. These fixtures are expensive and one would think they would last. Adding insult to injury, we recently had a Phylrich part fail and couldn’t use a bath sink until I replaced it. It was supposed to arrive 1 week after I ordered it. 4 ½ weeks later I finally got the part but that was after calling several times a week for 3 weeks and being told repeatedly that the part had shipped… when in fact it hadn’t.
My experience with Plumbing N’Things is mixed. They carry a great assortment of products and brands. The people are friendly and provide helpful answers about the products they carry. The guy in the parts department is a super star and really helped out over the years on all the parts failures.
I sense that they are understaffed because of all the persistent calling I had to do to finally get Phylrich to ship a part nearly 4 weeks after I ordered it. I even resorted to leaving a message for the store manager to call, but never heard back.

Plumbing n’ Things is my go to place for an excellent selection of bath/​kitchen fixtures. I have done countless renovations so speaking from experience… What puts them apart is their outstanding customer service and EXTREMELY knowledgeable staff. I have worked closely with Vanessa on a recent project and feel she’s extremely knowledgeable and has great follow through. The are very competitively priced.

I gave it one star for the beautiful place, but DON’T GO THERE to buy anything!!!
The sales people has bad attitude, they act like THEY DON’T NEED YOUR BUSINESS.
COLD, COLD, and look at you like you are begging them for something even though I dress well!!!
I asked for a quote, he said «wait «, not even «please wait «,
Came back half hour later, gave me the quote silently without another word!!!

Our contractor suggested we go to Plumbing and Things, so we did, even though it was a bit of a drive. But it was worth it. Vanessa was the first to greet us and help us select items for our master bath remodel. She was very knowledgable with out being pushy and was patient with my slow decision making. My bathroom now looks great.

Have bought many things at PnT over the years… and they are great… but the after-​sale service is what sets them apart. Dayna is excellent. She listened and understood my problem, and then helped me work thru solutions. She is communicative and responsive. I wholeheartedly support Plumbing-​n-​Things and Dayna for their help and attention to customer service.

I have had an amazing experience at Plumbing ‘n Things. Dayna has been awesome to work with, helping to suggest options where budget is a concern and also just knowing her products. She is incredibly knowledgable about the ins and outs of what is needed to complete a job. Dayna also has been thorough in her correspondence with me and making sure to keep o top of my deadlines. I would definitely recommend Plumbing ‘N Things to others.

We did a complete remodel of our house and used Plumbing n Things for all the kitchen an d bathroom fixtures. Dayna was our primary contact and she was fantastic. She is knowledgeable and worked well with our contractor ensuring all measurements matched the fixtures that we order. He was very complimentary about her knowledge of fixtures. She followed up with the supply sources and worked with them to ensure timely delivery and moved up the timelines to meet the contractor’s schedule. It was a huge project and we thank Dayna and the rest of the staff for a job well done!

We’ve used Plumbing n Things for years and have always been pleased with the quality and service. The real treasure there, however, is Sam in Parts & Repair! Sam is my «go to» guy for everything and advises if it’s time to replace or easily repaired. He’s saved us hundreds (thousands) of dollars over the years when plumbers want to replace something that only needs an easily obtained part. I have yet to stump him on any problem I’ve brought his way! Thank you, Sam, for your incredible knowledge and being always so helpful and considerate.

I would recommend Lori at Plumbing N Things. She has an encyclopedic knowledge about plumbing fixtures and has been tremendously helpful — and patient — as I work through the seemingly endless options for my bathroom.
Though some fixtures in the store are expensive, Lori showed me some affordable Hansgrohe and Grohe options that are well within my budget. She takes the time to explain the pros and cons of each.

My wife yelled at me for buying a $ 600+ Hansgrohe kitchen faucet here.
Thanks Plumbing N’ Things!
But then when we installed said faucet, and saw how amazing awesome it is, my wife told me she loved me.
Thanks Plumbing N’ Things!

We used Plumbing N’Things several years ago — recommended by our contractor, and we had a great experience — knowledgeable/​helpful staff and great selection. We are using them again for a new kitchen remodel — and again we have had a very good experience. To top it off, an old bathroom faucet (not purchased thru PNT) was leaking — Lori Monroy went above and beyond in helping us identify the manufacturer and source for a replacement, using just photos of the faucet and the cartridge, even though they do not carry this mfr’s line.

Plumbing N’ Things was my go-​to destination for the plumbing fixtures and trims that I needed for my recent home remodel. I have all good things to say about the experience.
Vanessa was great! She is very knowledgable, provided sound advice and recommendations and always got back to me quickly. Plus I was able to get the products I selected at competitive prices. I will work with her again the next time I need to shop for plumbing materials.
I’m a big believer in supporting local business and Plumbing N Things is a local business that’s definitely worth supporting!

So on a recent bathroom remodel we ended up getting a vanity, sink, and fixtures from Plumbing N’ Things. Given a choice; I’d love to be able to get all my stuff from Home Depot because well, I’m OK with Home Depot. Unfortunately for more selection and hands on help Plumbing n’ Things seemed to be the place to go.
From a customer service perspective in selection they are GREAT. I’ve love to highlight this if they really came through on the delivery; but as they didn’t, using Plumbing n’ Things cost us wasted time (i.e. wasted money). This is not cool.
The back office systems really have no idea when items will arrive or not. In this day and age and frankly in Silicon Valley; this kind of shoddy information systems can only be punished one way.
Yeah. Dinged on Unilocal

Came in and saw the signs asking me to sign in, but there was no sign-​in sheet in site, and all staff members were busy. So I stood there (there are no chairs for customers) holding my infant daughter for 10 minutes before someone moved one of many catalogs on the counter to expose the sign in sheet and someone who had just arrived signed in ahead of me. I signed in and waited an additional 15 minutes before I finally got to tired holding a fidgeting infant and left.
They do have a good selection, but when you have to wait for over 25 minutes to speak to an employee and there’s no place to sit down, that’s an indication that they don’t seem to value their customers’ time.