Mr Fix It Handyman

I attempted to have this company come over and set up my home entertainment center. I had the appointment set and they called the same day and cancelled the appointment. They said that the person that would set up the entertainment center was sick, that was understandable. The thing that was not acceptable was the fact that they failed to keep me posted and had no consideration regarding my time and they would not even give me a possible date for re-​scheduling. I would not recommend this company and you should do your research first like I should have. If I would have read the Unilocal reviews, I would have never contacted them. Do yourself a favor, DONT.
Tony

We had probably our worst experience yet with any business we’ve ever had to deal with in SF. These guys are as unprofessional as it gets, especially if things don’t go the way you expect. They basically took our money and not only didn’t fix our chair (I simple wooden kitchen table chair), they made it worse. Then, they completely blew us off when we complained and stopped responded to emails, phone calls, etc. I would never use them again under any circumstances and feel it is important to get the message out so others can avoid what we went through. Skip to the last paragraph if you want to get to the essence of my problems with this «company».
We had a relatively cheap, wooden kitchen chair that broke and wasn’t that difficult to fix, but we wanted someone professional to do it and so called Mr. Fix It. These people responded quickly to my email. I then talked with Karen over the phone and we set up an appointment. They were flexible with the appointment times. Karen couldn’t give me an estimate over the phone and said she would do so over email. Couple days later, I got the email where there was no estimate but just the fact that it would be $ 50/​hour with a minimum of two hours. This chair isn’t worth more than $ 25, so we hesitated at paying $ 100 (we paid $ 250 for the table plus 4 chairs on Craigslist). I emailed her about this, and she agreed that they would do it with a 1 hour minimum since it was our first time. So far, so good.
Then, the fun starts. She then decides to let me know that the time and cost doesn’t include materials, so if the handyman needs to go out and get any of these, we’ll need to pay for that AND the time. Now it’s starting to get way too expensive, so I email Karen and leave her voicemail to cancel. She *never* confirms the cancel.
Next day, I get a sketchy call from a guy named Bret who, though completely unprofessional (and actually sounding quite desperate), says he’s the handyman and has all my info (obviously including my phone number). I told him I had already canceled via email with Karen, but he essentially convinces me that he won’t charge me for parts or time to get them because he has everything he needs. Totally makes sense and I would expect this of a handyman, so no idea why Karen told me he might need to get parts. Anyway, he convinces me that it will only be $ 50, so I say yes.
He comes to my house, looks and talks even more unprofessional than he did on the phone (looked like a meth addict), and takes the chair back to his shop to fix. I suddenly start getting that feeling that this is a scam, so balk at paying. We agree to pay half up front, half after. I say goodbye to my chair thinking I may never see it again. He said he would bring it back the next day, but since I couldn’t be home when he would return, my wife agreed to be home to be there.
Though my wife didn’t really know what was going on with the damage to the chair and hadn’t met Bret, her first reaction when she met him upon his returning the chair was, «This guy is sketchy and I can’t believe my husband had me meet him home *alone*!». (In retrospect, that was really stupid … am I making it clear how bad this company is?). Anyway, she took the chair and it appeared to her it was fixed so she paid him the other half. However, right away after he had left she noticed it seemed a little loose (arghggh … I should have been there to double-​check his work). When I got home, I checked it out, and the work was *terrible*. The broken part was still very loose (it will break if somebody leans back on it), he actually cracked the chair, and he didn’t even align everything. All in all, I definitely could have done a better job. We were pretty upset, so decided to contact them.
Then it gets worse. I email Karen and she said that I had officially cancelled my appointment so any deal I made with Bret was independent of Mr. Fix It and that if I had a problem I had to work it out with Bret! What?! You gave him my number, so he’s obviously your handyman, and when he does a terrible job you try and say it was between the handyman and me and the business can wash its hands free?! You got to be kidding. After repeated calls to Bret with no response or call back, and repeated follow-​up emails and calls to Karen which were ignored, I’m left with a chair that is worse off and this review. So please stay away from these guys. I wish there was something more I could do to get my money back, but at least I can do my part to see that these guys go out of business.

An employee of Mr. Fix It (Greg) did a beautiful job on my bathroom cabinets. I have no complaints about the outcome of the work. Ask for Greg. He is professional and takes pride in his work.