Marshalls

This Marshalls is okay. It’s located by the Target in Redwood City. Their clothes left much to be desired but my sister had fun looking at the exercise clothes and gear, and even bought a water bottle.
I didn’t find as much name brand stuff as some of the other stores. I think stores like Marshalls cater to the demographic and I guess this area is not as fashion forward.

I came here for home goods. They have a tiny selection. Definitely not worth the trip. I can’t speak for their clothes selection so if you’re interested in that check out the other reviews but for home goods, they really need to expand their selection.

Love this Marshall’s! I’m not sure how other locations compare b/​c I only go to this one, but their customer service, store organization, and prices are awesome. Associates and managers greet you with smiles, offer to get you a cart, and ask if you need any help. The store is never a mess (like Ross), which makes the shopping experience fun and easy. They also always have cute clothes and items for your home!

Marshall’s RWC is definitely one of the better locations that I’ve been to in the Bay Area. I came here with my boyfriend in hopes of finding a Nike Dri-​Fit hat and lo and behold, Marshall’s had plenty of them in stock! In addition to the hat, they had TONS of selection to choose from and seem to be consistently stocked with merchandise, which is great for frugal fashionistas like myself. I’m giving this place 4 stars because although it is on El Camino, it can be difficult to find if you are using the Unilocal directions

One of the first Marshalls I’ve gone into. I was looking for sneakers. I was amazed at the selection, but bummed about the complete lack of anything in my size! Even boxes that did say size 12 on them didn’t have size 12 shoes in em. Several of the boxes had children’s shoes in them. Most of the shoes seemed to be a mens 7 to 9.
I did find a few kitchen things so that was good. Overall it seems hit and miss since it’s a discount store. But I’ll be back to check it out again!

I am giving this a 5 star review because of the manager that was working yesterday. Not only was he super friendly while walking around the store (constantly smiling, saying hello, and offering help) but also he solved some serious backup problems at the register. When I got in line, there were only two cashiers working and 8 customers waiting. The manager immediately came to the front, called all of his employees over the intercom to take stations at cash registers to get the line moving.
Customer service at it’s finest. Well done sir.

I am not a big shopper, but a friend wanted to come here before heading home to AU. (Prices are much cheaper in the States.)
The store was more well organized than other Marshall’s I’ve been to.
The hubby found a good deal on new tennis shoes, and my friend found a few things she wanted for a good price.
I didn’t get anything, but I would be more likely to come back now.

«Storewide Clearance» is a lie. Not to mention there is no store help anywhere on the floor. The stars are strictly for their selection in furniture and clothes.

I bought a $ 75 handbag here right after Thanksgiving. The strap broke last night and when I went to try to exchange it today-​they were very rude and would do nothing about it. They did not even try to make it right. Not shopping here again, which is unfortunate for them since I spend alot of money there.

LIMITED selection of clothing.
There’s not much more to say.
On the other hand, I’m eyeing a Betsey Johnson handbag for $ 40. It sounds like a good deal to me; however, they only have it in black.

very convenient location for me, meaning i can walk there in a matter of minutes and get in a bit of exercise.
this one is quite large and generally speaking, well-​organized. the shoes are usually the first thing that i see, since they are on the right hand side of the store, immediately upon entering. clothes are in the middle section of the store, but these could definitely be better organized. since i’m a penny pinching shopper, even when it comes to clothes, i will shop here and weave through the rows of discounted clothing. it’s really a hit or miss whether or not i find what i’m looking for, since not all sizes and colours are available whenever i come.
there’s a large section of home goods in the back, everything you need for your kitchen, living room, bathroom and bedroom. again, selection is based on what they have at the moment, and sometimes i will find what i want, other times, i will not.
customer service is average, nothing out of the ordinary.
they’re open til 9.30pm on most days of the week.

I love this Marshalls. Super nice, friendly and helpful staff and and amazingly stocked ladies shoe department. I ended up purchasing two pairs when I shouldn’t have bought anything :)

this was the worse expieranse i have ever had with ANY Customer service… I called up to see if they had a Polo in stock. while explaining what it looked like to the representative she sounded distracted, then asked me to repeat everything again… I did, she then said hold, no more then 30sec later he came bacck on the phone to say they didnt have n stock. i asked again are you sure? i stated a pink stripped polo with a green colller (you would think easy to spot or atleased grasp) she said no we dont have that… I said what did i say the shirt looked like, just because you could tell she wasnt paying attenchin. she then said thank you and hung up on me.
I called back and spoke with the manager, she was even more rude then the other thing i was talking too… she tried to say that i hung up on her and that i was lying…
This is completely UNEXCEPTABLE!!! What kind of a buissness opperates in such a manor… never will i shop there again!!!

I didn’t find what I was looking for in the woman’s section, however since my son’s birthday is later this month I decided to search the men’s section where I found a number of items that I think he will like. Most notable in this store is that the associates were super friendly, attentive and helpful. In a discount department store? Yes! An example of this was when a floor associate walked by, and he noticed that I had several items and no shopping cart. He asked me if I wanted one, then called for one which arrived in 30 seconds or less. As a result of this I bought more items than I was originally planning to buy. Each and every associate on the sales floor acknowledged me and asked if they could be of service. The customer service was so great that at the checkout I questioned whether they were expecting someone special like a district manager or a secret shopper. I was told by the cashier that «I was someone special» which was a very excellent response. She expounded on this concept by explaining that Marshalls is striving to provide the best customer service in the industry. Wow!

This place is slightly better than dismal. It is like looking through a very expensive thrift store. Usually if you’re looking for something specific you won’t find it and if you do there will be a very small and bad selection. Store is usually messy. We went in today to find Queen sized sheets and there were maybe 10 – 12 sets to choose from. Sad.

This store was a MESS. There was stuff everywhere and no staff to speak of, which explains the mess. I found a few new workout tops, the reason for going there, mission accomplished. No need to return here, there are better Marshalls closer to home.

LOVE COMING HERE! I usually buy shoes and knick knacks. Whenever I’m having and bad day and need to have retail therapy I come here a SAVE BIG!

When the mood hits me right, I love to shop going through the racks. It is like a treasure hunt looking for those good buys. I’ve lived in different parts of the country with Marshalls and had an idea on what to expect. Boy, was I disappointed!
Ambiance: What ambiance? The store is always a mess and gives you a nervous feeling because it is so disorganized.
Quality: You can find the name brands here, but don’t expect to find items of quality. Almost everything that I’ve gotten has quickly fallen apart or has some defect in it to make it unwearable (as compared to their full price twins).
I dread going in here and I feel like I need to decompress and take a shower after a visit to this store.

it has gotten a little bit more organized over the years but still not very easy to walk through.
they dont make enough space between the racks to push a cart through
the whole place can be in a mess by the end of the day
sometimes its hard to find someone to help you
but i still love marshalls!

Never going back to this store my reasons!
1) Disorganized store (its impossible to find anything)
2) They don’t have a restroom for customers
3) The store is a mess, their customer service staff is extremely rude