Hoot Judkins Furniture

Hoot Judkins delivered some chairs all the way to my Alamo home on Thursday and they were amazing! Drivers were so nice, made sure I was pleased and applied the slides to the chair bottoms. The best customer service! Thank you!

She said:
When we entered the store, I realized I had to use the restroom. Walking up to the front desk/​counter, I saw Patty on the phone. She wasn’t talking, but was listening to someone. I waited a few seconds, at which point she looked up at me and made a face like I was interrupting her. As she was still looking at me, I took it as a cue to talk, so I asked her where the restroom was. She brusquely indicated it was around the corner. I started to walk away, and when I was out of her eyesight, she sighed loudly and said to the person on the phone something along the lines of «I’m sorry. Ugh, you know, it’s this generation they think they can…» at which point she spoke more quietly.
He Said will fill you in on the rest of the visit, and I agree with his summary.
He said:
I didn’t observe She’s interaction, because I was parking the car. When I walked in, I saw She on the opposite side of the front desk, with a look of incredulity on her face, looking at me, with Patty (facing me, head down, on the phone) between us. I met up with She, who filled me in.
After checking out the store, we found a bed we were interested in, and needed to find out the pricing for a different size. We asked one sales person, and he said he was working with another customer already, so we should find someone up front. We got to the front desk, and Patty was sitting at a computer. There was a gentleman there, and when he came towards us we asked him for help. He called Patty over and told her to help us. He didn’t really say why he couldn’t, and kind of just went about a task at the desk. Patty sighed loudly, and stated that she had «two other things to do» — not sure if this was directed at us, at the other staff member, or just to the world. Patty came over to us, looked at me and said «Yeah…ok…what?». I didn’t immediately respond, and she followed that with «.can I do for you?», maybe realizing how unfriendly the «what» sounded on its own. I smiled, and informed her that we wanted to get the pricing for one of the beds. I offered to tell her the bed name and model, but she said that wouldn’t help, there were too many items on the floor and she would have to go over to it. After we got back to the desk, she gave us the pricing. I asked about delivery, she said that deliveries were on Saturdays. I asked if that meant we could receive the bed this upcoming Saturday, and she laughed saying no, and that it would be a couple of weeks. I asked her if the bed had any kind of warranty, and she just looked at me like she didn’t understand the question. I tried to clarify, and said «you know, like if a few months from now the bed falls apart or something», and she said «well, they’re made of wood, so they’re going to last. I don’t know all the company’s policies and I’ve only been her four months».
I know it doesn’t sound all that terrible, but the reason we decided to write this is that the customer service experience was just non-​existent. There was no sense of interest in earning a customer and no smiling faces (we ran into multiple people who clearly worked there, and nobody seemed happy or engaging). Patty, specifically, came across rude and giving all indications that we were an interruption to her day. She showed no desire whatsoever to answer questions or ‘make a sale’.
We ended up not buying anything today, and will not be going back in the future. Some of the furniture looked nice, but if you’re going to spend several hundred to several thousand dollars, don’t you want to feel like the people taking your money care? I know I do.

This is a really, really big local showroom; I don’t think I’ve seen a non-​chain furniture place this big. They had a pretty huge selection.
We picked up a new dining room set during their anniversary sale. The salespeople were very low-​key; they said they didn’t work on commission, so there was no hard sell. The quality of the solid acacia furniture was first rate, and it was delivered for a reasonable fee. I would definitely go there again for a large furniture purchase.

I didn’t actually go to the store, so I can’t comment on customer service in the showroom, but my experience purchasing online and having the furniture delivered was stellar. Once my order arrived, they offered to deliver it immediately. The furniture is outstanding for the price, I’m so pleasantly surprised! I will definitely buy from them again.
P. S. If you are going with the McKenzie line, the antique cherry finish may be darker than appears in your browser. For me, this was a good thing.

Interesting shop with good selection of wood furniture. Sales staff are very pleasant when you can get them. Joel stands out as being very knowledgeable and pleasant.

Lousy service, lousy website. Went in on a Sunday afternoon when they were having a sale and there were *3* salespeople for a huge, two-​story store. There were probably a dozen people wandering around trying to get some help. It was hard to even *see* whether *anyone* was working there. A woman told me she had been waiting for an hour. And help was needed because many items didn’t have price tags; and there was no info about alternative sizes or finishes. By raising a fuss I got a salesperson who said he could give me 5 minutes. He said that they didn’t have the item I had seen on their website and come in to buy. I found it unfinished in another size; he said the size I wanted was available online. But it’s not on their website. I had looked at their website before I went to the store and found what I was looking for then only by being persistent and inventive — it was well-​hidden. Go elsewhere, someplace that actually wants your business.

Your experience is so variable depending on the associate you interact with. Most are really nice. The selection is fabulous, layout also really nice, you get a chance to see and try everything. By chance I was online and found a dining set for about 30% less. Still, enjoyed my visit and they have some great stuff there. Would return.

My wife and I were desperate to get a dining set on Christmas eve since we had family coming over the next night for dinner. This was an hour before the Redwood City store was to close for Christmas. The sales person (Joel) was very helpful to show us all the options until we found the set that we liked and fit in our budget. It was too late to setup the delivery for that day, so I brought my cargo van to get the furniture. Due to a computer glitch they showed they had it in inventory, but that unit was already sold. He knew our situation and told us to take the showroom set and when our order comes in they would deliver it and pickup the showroom set from our house. That was quick thinking on his part to fix the issue and make us leave the store very happy. Joel made our experience an excellent one, and the dinner went off without a hitch.

This place is awesome! I came there yesterday and was blown away by their selection, quality, and prices. We came there looking for some hutches and we found them for about half the price of online retailers and there was no sales tax. If you are looking for any furniture, this is the place to go hands down. They have a huge variety of really high quality and unique pieces.

A few months ago my husband and I purchased a dinning room set from here. The service was great, as soon as we asked for help a man came and showed us dinning room sets in the store and their catalogue. After 45 minutes, we finally decided on a dinning room on the catalogue. We were scared of ordering something that wasn’t in the store, but the man told us that if we didn’t like it we could return it after 10 days.
Because our dinning room set was custom made they told us it would take between 4 – 6 weeks to get it, after two weeks our table and chairs were being delivered to our house and exactly at the time that we were told.
Our dinning room set looks beautiful, the wood is so soft, shinny and elegant.
We are really happy with the service and the quality of their furniture.

Though we got off to a rocky start, I am very pleased to have received a response from the business and we are currently having the piece of furniture delivered/​assembled. If u have any issues or concerns, id say talk directly to the manager. It was upsetting when I felt I wasn’t getting the full story (maybe some misinformation or an honest mistake, no ones perfect…), but I’m glad we got things resolved and that HJ took the time to rectify things. Plus, I really love the bunk bed that was delivered and my little boy is overjoyed!

We bought a kitchen set almost a year ago and a few months later ordered custom made pads. Everything was great. The pads in about 8months became defective. I called and spoke to Vicki who had me take a picture and send it to her. Within less than 24 hours I had a message back from her that replacement pads were ordered and on their way! I don’t think i’ve ever gotten such immediate satisfaction to anything!

Bought three furnitures here, asked discount on delivery charge and the guy said no. Because we’re laying sales price on furniture… But I check Unilocal and could have easily saved $ 25…

When I called H.J., the guy on the phone seemed pretty knowledgeable about the questions I was asking. I made it a point to ask his name to be sure he could help me when I got there. He seemed a bit put off or shocked that I’d asked his name.
When I arrived, I walked up to the counter, explained that I’d just called, but for got the name of the guy I had spoken with. There were 2 men at the counter. One was sitting, the other on the computer. Both older. The older of the 2 (the guy sitting) said (total quote)’ «Maybe you talked to the gay guy _​_​_​_​_​_​_​.»
Now, I must’ve had a look of disgust on my face, because the guy on the computer, who’d said nothing, finally said, it was me you’d spoken with.
He took me upstairs to the paint, but quickly lost patience & said there were customers downstairs, which when we went downstairs, there were not.
When I checked out, I had the pleasure of meeting _​_​_​_​_​_​. He got me stuff to practice my project on, and was just plain nice. And if I had the balls, I’d have pulled him outside & told him he has a sexual harassment case on his hands, and a willing witness, but it’d be too obvious.
This is why I’m writing this review. Not only do I want to make it clear to the LBGT community, that Hoot Judkins is homophobic, but hopefully _​_​_​_​_​_​_​_​_​will see this review! & get the hell outta there (if he doesn’t sue first).
The «gay guy» comment was unnecessary, unprofessional, & unappreciated. If one of my coworkers did that to me in front of a customer, I’d do my best to get them fired.

This is my new favorite place for furniture… when we can afford it, that is. The wife and I finally decided on becoming grown-​ups and purchasing a living room set– sofa, love seat, and a chair. Our previous and current furniture has either been hand me downs or from Ikea which doesn’t have a lengthy shelf life with children. I cannot wait for our set– we decided on a furniture company (Best Furnishings) that makes furniture to order and fully customizable. Everyone there is super nice and we rarely have to wait for assistance which is a bonus.

I despise furniture shopping, but enjoyed my experience shopping for a bedroom set at this store. The salespeople were low-​pressure, and let us search through their collection of well-​crafted, American-​made furniture until we were ready to talk seriously about a purchase. We were happy with our experience working with Francis, who walked us through the process without trying to «upsell» us (the salespeople don’t work on commission), and was very flexible about customizing the furniture to meet our needs. Delivery was timely and professional, and our new bedroom looks great. We will almost certainly go back for future furniture purchases.

Quality wood furniture built to last! Some pieces are in stock; and some need to be ordered. Joel was a very knowledgeable and professional with my purchases.

Really nice all wood furniture — huge space with lots of selection
Tip: nice selection of clearance items upstairs — deep discounts.

After spending a lot of time looking at a lot of overpriced and/​or poorly made (particle board) furniture from stores in our area, I finally gave in to the relentless advertising and took a trip to Hoot Judkins in Redwood City. I’d looked at their website and they seemed pricey but the style of things they showed were closer to my tastes and I could check them out before buying so it seem like it was worth a shot.
I have to say that I was impressed. The three parts of the store are roughly arranged in order of price point, with the most expensive stuff on the left and the more economical stuff on the right. Joel, our sales man, was extremely helpful and patiently helped us decide what we wanted from the vague descriptions of our requirements. He showed us options at all price points, explaining the pros and cons of each, while also helping us find a way to match products from different manufactures to get the look we wanted. I know what some of you are saying — that’s his job and he’s SUPPOSED to do that — but you would be surprised how often you get the «Comic-​book guy» from the Simpsons whose whole purpose in life is to point out how stupid you are.
Part of our purchase had to be special ordered so we’ll have to see in a few weeks how the rest of the customer experience (delivery, etc.) is but if all goes well, we’ll be customers of Hoot Judkins again in the near future for a few other items.

Very good quality and $$$ real wood furniture.
Also very long waiting time for delivery (10 wks)!
But if you can wait & spend $$$ it’s worth it.
On my p/​u day (after they call me) I went in and
it took me about 20 mins to find any salesman (4 stars)!