Extra Space Storage

Ray Sherrie and Kathy Thomas singlehandedly made my most recent move less that horrific– which, if juxtaposed against my previous moves, means they just short of literally moved mountains to move us in. Thanks!

The building is alright, quick to get to.
Elevators break all the time, cockroaches roam the place, there place smells sometimes, since they fixed the elevator you get high with the smell of glue, their key pads break all the time and they are terrible at fixing them.
They will raise your rent constantly. If you are in autopay you won’t notice. There were 4 raises in price for my unit in 15 months approximately. If you need to leave in the middle of a month they won’t prorate. You will get screwed.
The lady that works there is nice. But they are not flexible to work with you if you have any issues. You better read the fine print really good.
They will charge you so many fees if you are late and send you to auction as soon as they can.

This is my first time for a storage rental. My over all rating for the guy who helped me is super excellent. He explained and answered all my questions professionally. I’ll highly recommended this company and pls look for ray.

It is actually impressive how much of a jerk the woman who works here is. I am so glad I never have to see her again. She is just rude, condescending, and will waste a huge amount of your time.
They try to force you into buying insurance for the unit. Your normal renters insurance will probably cover this, so you do not need to pay extra for it. It seemed like no amount of proof we gave her was necessary enough, she refused to go past this step until we had the actual copy of the full written policy, instead of just the page from the insurance company showing coverages, and she refused to accept the page showing my insurance coverages with a copy of the basic policy. It was completely ridiculous and wasted an hour. Even if that had not happened, however, I would have still given one star to this place because of how rude the lady was.
I actually did get one month free, although some of the units are ‘first month half off’, so be aware of that. Also, the moving truck was free to move in (with deposit) but they don’t let you use it to move out (even if no one is using it — great customer service here).
Go across the street, there are other storage places

I’m giving them a single star just because I have to select one before posting. If I could, I would have given them zero stars for the crappy service they provide. Check this out. They advertise in the front of their facility that they have a first month free deal. Yet when we went in to enquire, they said it was at the managers discretion. .LOL! According to the manager who, like the other girl in the office was as rude, they were not offering the free month (Despite what the big sign in the front said). When we asked why, they pointed to the little note on the side of the sign which said «see manager for details». After seeing the manger for details our «first month free» ending up costing us over $ 200. Then they also advertised the use of a free truck. People, let it be known that this truck is not free. You have to pay $ 100 deposit to use it.
This storage facility does not honor what they advertise. Why advertise the first month free when you’re not going to honor that. Why say «Use this truck free» when you won’t honor it?. False advertising!
We can’t wait to move out. We paid over $ 200 to move in and in only 2 weeks in there, we are already moving out. We were not given the use of the truck because we were told that we cancelled our appt to use it more then once. LOL! And we moved right across to the storage facility right opposite this facility called (uncannily) EXTRA STORAGE. Their staff was awesome and very helpful and their facility bigger and much cheaper and guess what — WE ACTUALLY GOT THE TRUCK FREE!

They won’t stop emailing me, requesting a review so here goes:
Pros: Friendly staff, nice facility, clean and climate controlled.
Cons: Employing bait and hook tactics (Largely wrong unit advertisements online), don’t really honor their first month free policy. charge a «mandatory» insurance premium each month that they claim they legally have to do but I’ve never heard of such a thing (maybe I’m wrong about this one). Expect to pay at LEAST an additional $ 12 a month up to $ 64 depending on what you’re storing.
Explanation of Price baiting:
I found this facility online and chose to go with them over the public storage next door because for $ 10 more a month, i got an extra 10 sq. ft. with them. I reserved it and went to look at the unit and it seemed rather small but I didnt have a tape measure with me. When I came back later with a tape, i discovered the unit was 4.5×7, not the 5×9 that was advertised. I understand that their measurements are approximate but 2 feet short?! thats just false advertising. I went to the office to bring this to their attention and they informed me that even though the unit was smaller than advertised, I was still paying the correct cost for the actual size; so where is my first month free thats advertised all over the building? I assumed that since I got a web rate, i didnt qualify but come to find out I’m paying the full rate.
All-​in-​all, the unit I got is nice (albeit much smaller than advertised), the staff is pleasant and cheerful and I’d be happy to do business with them in the future, as long as I bring a measuring tape and am prepared to call them out on the occasional BS.

Megan went above and beyond to help me out with my storage needs. I recommend this location.

When it comes to insuring your belongings Extra Space Storage is the complete package! The service is friendly, professional and accommodating and will not let you spend more than you need on space. The storage compartments are clean, well kept, dry, open every day and easily accessible from multiple location within. I would recommend Extra Storage Space to anyone who wants convenience, affordability and reliability in a storage facility. (and thank you Mehgan!)
Sincerely,
Francesca T.

Horrible customer service. Constantly malfunctioning equipment such as keypad entry, exit gates, magnets to hold door open, hard to use carts, etc. Do not use this place!

Wow, this place is getting so much crap for service problems I haven’t ever encountered. From making an appointment to checking out, I haven’t seen nothing but sincere hospitality during my stay.
Given my huge need for electronics, the climate control here is great for storing for the summer. I’ve seen college students both store for the entire summer and only for a month.
If anything the parking is pretty terrible, but I’ve never seen more than one person other than myself moving in or out. Plus they provide their own dollies, which is convenient even with the elevator.

Can’t believe I’m still storing stuff here, that will change shortly.
1. I just filed a Better Business Bureau complaint against ExtraSpace corporate headquarters, for failure to honor their advertising which promised an AMEX gift card in return for signing up for autopay. The corporate location referred my complaint to this local facility – I received a call from «Kathy» who said she couldn’t help me but would refer the matter to «marketing». I’ve heard nothing. When so advised, the corporate heaquarters said they’d contact the divisional headquarter that supervises this location and that I’d hear in 24 – 48 hours. I’ve heard NOTHING. My BBB complaint # is 22 145 457 filed on 3÷31÷13 against Extra Space Management, Inc. DBA Extra Space Storage, 2795 E Cottonwood Pkwy Ste 400, Cottonwood Heights UT 84 121‑7033
2. What I did just hear is receipt of an immediate $ 10 per month INCREASE in my monthly rent. My 10×15 space started 2 years ago at $ 91, and is now $ 137!!!
3. In my opinion, AVOID Extra Space Storage, not only this particular local facility, but the entire company. One headache after another, repeated rental increases. Not worth it.

Have leased with them several years. Hit with Significant rent increases every 6 months. They do not honor some of their advertising gimmicks of free rent or ½ free rent at move in
.
renters of space are encouraged to move out due to their rent increases and there are several other businesses in the area that rent for less and do not have the aggressive $$$ increase policy. Their rent increases are not negotiable.
Also at one point the unit above mine had a leak of some oil or fluid. They offered to quickly move my items to another unit while I was out of town. Upon visiting the new unit a month later I noted that a few boxes of valuable items and a painting were missing.
ugh…not adequate response… no follow through on following up a theft… and the manager who completed the move had left the organization. ! Very suspicious.
We are now moving out… would not recommend this place other than it it is clean… high priced, and ruthless to existing tenants with their continual increases. Do not give them your credit card for auto payment… as if you move you are stuck with an additional month with no recourse. Could not even find this in the fine print of the contract?
Go else where.

So it’s not shiny and new like other places.
It is clean, and cheaper than other places. It is located off the 101. Kathy at the front desk is always pleasant to me. There aren’t really an abundance of carts, but if there is one in the main office you can use that if you leave your drivers license with them. (As if you would steal a cart). No the units don’t have lights but my last storage place didn’t have lights in the units either. They do however sign for your packages and put them in your units for you which I think is a nice bonus.
It doesn’t smell, I feel relatively safe in here, and the office hours are pretty convenient. They usually call me to remind me to pay the bill before it’s due so that I’m not late, and I’ve never really had any problems with the place.
The parking lot is small, but during the day I rarely have problems parking there.
I have had an experience where I needed help moving boxes of work stuff into my car and two of the males were just sitting there and when I asked if they wouldn’t mind helping, they said they weren’t allowed to… which irked me a little bit, because here I am, a little 5“1 girl, struggling with boxes that are larger and heavier than me, and you can’t help me load them into my car? I wasn’t being lazy I genuinely needed help. I don’t know what kind of work policy it was but it irked me. They have helped me on other occasions. Sometimes I think it depends on which manager was on site watching them.
All in all it was an okay experience with them, no major issues.

I’ve been with this spot for almost a year now, and I have to say I’m thoroughly displeased with it.
First off, the folks at the front desk are not very friendly. My coworker lodged a couple of complaints about the lady that works there and not only has the woman approached me awkwardly a number of time, she has since threatened to throw my coworker out.
Secondly, our unit is on the third floor and down a couple of hallways. And 90% of the time, there are NO carts to be had. Anywhere. And don’t expect the folks in the front office to let you use one of their hand trucks. That’s a long way to haul boxes with no carts.
The parking lot up front only holds 4 cars, so if you can’t fit, you’re stuck driving around and getting lost in the maze that is the building. The halls are dimly lit and kind of dingy, the units have no lighting and it’s impossible to see in the back and the elevators absolutely reek of garbage.
I’ve got a ton of work-​related crap in my unit, but I’m planning on moving out by the end of the year and going back to City Storage in SF, which was a great experience by comparison.

Great staff here.
Even though I don’t store here, I did use the truck from this location to move my goods to my Extra Space unit in Belmont. One of the freebies with my unit was use of their truck for a day, and the truck for this area is kept here.
Joseph from my Extra Space complex set it up for me, and sure enough when I showed up today to get my truck, it was all ready to go and waiting for me. The signout with deposit and some paperwork was fast and easy, and the gentleman was just as personable and friendly as the guys at the Belmont unit.
The kicker? He was watching the security cameras and remotely opened a back gate for me when I got the big truck all discombobulated in the driveways here, letting me get out easier than the way I was supposed to go. That’s good service.
It’s a little older than the new place in Belmont so I am not going to give 5 stars but I highly recommend this company for self-​storage.
Thanks!