Davies Appliance

Stopped by today to look for a new dishwasher. Upon entering, my wife and I were completely ignored. We wandered around the floor room looking for dishwashers for a few minutes, until my wife finally asked one of the three people at the counter about seeing dishwashers. The salesman told us they were upstairs, so we proceeded upstairs with him. He said he could get us into «this one» for about $ 700. I explained it was out of our price range and that we were interested in Whirlpool. I mentioned our price range of about $ 350 to $ 500. I had 3 different models printed up from a competitor, which I had also seen on the Davies Appliance website the night before. None of the 3 were in the display area and would have to be ordered if we wanted them. The salesman returned from looking up the prices and said they would be the same as the prices I had brought in from the competitor’s site. We asked about parts and installation, as well as delivery. Parts, about $ 25 or so; installation $ 150 to $ 165; and delivery was FREE. We asked some questions about the lower priced dishwasher and then the salesman asked us where we live. We told him Pacifica. He shouted downstairs «Do we charge to deliver to Pacifica?» The gentleman yelled back up; «Yeah; $ 50 » REALLY??? We drove down to Redwood City to their store with the intention of buying our new dishwasher there, especially after reading lots of the positive reviews on Unilocal.The store has a lot of high end and extremely nice appliances, but we felt that since we weren’t going to spend thousands on any of those, that they were doing all they could to NOT do business with us. Really disappointed with this store and the experience with the staff. We expected better. Maybe because we didn’t «look» rich, we weren’t given at least satisfactory customer service. As we decided to leave, the salesman gave us his card and said if we decide to order it just give us a call and we can do it over the phone. Never asked us for our names, and I felt taking the card he may ask us for the cost of the card; since we’re bringing it back to Pacifica.

Jared did a phenomenal job, and not just during the sale — but in the delivery process, and through the installation process, and in the post installation process. At every step of the way he was easy going, pleasant, detail-​oriented and genuinely happy to help. We visited a few different appliance shops initially and most people we interacted with lacked knowledge and didn’t inspired confidence for our full kitchen appliance remodel. Jared is on top of his game and I can’t suggest him highly enough. He is the best. Thank you Jared for all your help and for going above and beyond!

Davies Appliance is a pleasure to deal with as they are customer service oriented. Also they are knowledgeable and most courteous. Two gentlemen just installed a new Speed Queen washer for us and they were smart and trustworthy. It is very refreshing to know there is a business such as Davies.

Update! Chris called my wife after reading the Unilocal review, and after talking with her, agreed to send someone out when convenient for us to fix the door on the fridge. Juan came out Saturday morning (I’m not sure if it is usually his work day, or he came to work just to fix the door). He was right on time, was very professional and pleasant, and fixed the door. Chris at Davies did make things right, which was all we really wanted. We are in the planning stages of a complete kitchen remodel, and will be purchasing a slide-​in or pro-​style range, a hood and a built in microwave. I am now willing to purchase all of these items at Davies Appliance.

Oven broke after 10 years. Time for a new stove.
I had a horrible experience with another company (needed a refrigerator) so I had to shop for a new store.
We kind of already knew what we wanted and the price for this stove was pretty much set by the manufacturer so it all came down to customer service.
Prior to going Davies we went elsewhere. They told us the stove was special order 3 – 4 weeks out.
Then we went to Davies. No hassle. No pressure or up sell. They called the distribution warehouse in the East Bay and it could be ours in 48 hours. (Same distribution warehouse the other store uses so why did they tell me 3 – 4 weeks?)
We got a hood and dishwasher too. They didn’t try to up sell us on the most expensive hood but we opted for it due to the funky overhead space we had to deal with.
I wasn’t there for delivery or installation. My husband was present and he said everything went okay.
I’d use them again in a heartbeat. But since I’m hoping my new appliances will last 10 years+ I’m hoping my Unilocal review will bring them new customers.

Based on positive Unilocal reviews, I started my quest for new kitchen appliances at Davies. Fellow Unilocalers did not let me down.
Before making my purchase I checked out a few other local appliance stores and decided to make my purchase at Davies.
They not only carry a good selection of brands, but offer competitive pricing. In fact, when I found a deeply discounted brand of refrigerator at a local home improvement center, they agreed to match the price even though it’s not a brand that they carry.
My primary point of contact has been Jared. He’s been a wealth of knowledge, very objective in his opinions about various brands and models, and super responsive to all my email inquiries.

Davies was a holiday saver! I came back from thanksgiving to find my refrigerator not working and I called every store both on line and local to see if I could purchase a refrigerator and have it delivered today. I even had a few laugh at me– but not Davies! Jared not only found one to fit my specifications but could have it delivered next day. This is a fantastic store with great customer service!

Stopped in to buy a dishwasher. After being made to wait for 20 minutes we were led to a $ 1200 model. I asked what the reviews were like. He responded that he didn’t know. Which could have been legit. We said we’d come back later and buy it. Read reviews and this model was very possibly the only dishwasher I had ever read about that made users sob because of its catastrophic failures. Maybe he did not know this. Maybe.
Won’t be going back.

Davies carries a nice selection of appliances ranging from middle of the road to very high end. The store has a nice local atmosphere, unlike big box retailers, and without the attitude of certain snooty local appliance stores (but with the same selection of high end models). They had exactly the model of Bosch dishwasher that I wanted, made the purchase very easy, and delivered and installed it very quickly.

These guys are great.
I’d driven past their place a million times but for some reason I assumed it was more of a discount warehouse type place. It’s not. It has a wide range of brands, from high end to low, the widest range of brands and types I’ve seen in a store.
They were very nice when I screwed something up – I bought a refrigerator from them and when they came to install it – I had mismeasured, because I am an idiot, and the fridge was too tall to fit. (Still have no idea how I did that… must have been holding the tape measure at a slant.)
They politely bundled the new fridge back on their truck and reinstalled my old one. They didn’t even charge me restocking fees (apparently in part because there was another buyer waiting to install exactly that fridge). Over the phone, they suggested another similar quality and similar design fridge that was the right size — and, it was cheaper than the first one (bonus). 2^nd time was a charm, they installed and new fridge has been great.
Two thumbs way up.

Top quality appliances and top quality customer service! I would never shop anywhere else. Chris was amazing to work with! We remodeled our kitchen last year and I couldn’t be more happy with the outcome! Thank you Davies & Chris for the A+ experience!

I do not understand how the management can allow this to happen: This one star is for the delivery worker Dennis, who scraped my wood floor and damaged the brand new washer he just delivered.
Warning, delivery service is not up to store standards, so be aware. Maybe negotiate that you expect to receive the merchandise in excellent condition.

I don’t know how it’s possible to fall in love with appliances sales guy but we did
We had a nice functional kitchen that needed some love and consider the house market right now, we agreed to stay in the house for years to come
We decided to upgrade the kitchen, save some money with ikea cabinets and invest in top end appliances.
After going to 3 other places that sale Sub-​zero and wolf (right now, this is the best appliances you can buy that have great service, amazing performance and looks really really good) we got to David appliances inc in Redwood city.
Parking was not an easy thing but we found the back parking lot of the store, very convenient.
This is where Jared (the best guy ever) come to the picture.
Jared was there with another client and asked us kindly if we can wait for few minutes and offer us to look around in the store.
The store was nice, good energy and easy to Cruze around, lots of options but still don’t make you feel lost
Feels like family own business.
Jared came a join us, give us a nice tour, talk about this and that and was professional and friendly, know his stuff and was open to any idea or questions we had.
We even talk about pricing and budget and he had really good ideas about what to buy and where we can save.
But this is not why we like the guy.
Beside the fact that his wife was pregnant in a very late stage, he answer almost immediately to the 10 millions email we send, I have to say we are not the easiest client out there, we want to understand what we buy and consider all options. To go with 10 k fridge is not something we do every day and that’s just the fridge
What about the oven and the cook top and the dishwasher with speed and lights and controllers and what ever
There were no pressure what so ever from Jared side, he wanted to help us and try to understand what we were Looking for.
David appliances store is nice, The people we met were special in their own way
The grandson of the owner (david)that had great communication skills, friendly and smart
The older guy (don’t remember his name) that run around with calculator and ask math questions and remind me of Kramer from Seinfeld
We were lucky to meet most of them
This is the thing, if you are going to buy appliances and you decided to go with high end, all the dealers will give you exactly the same price (they have to) so what different does it make where to buy it?
For us it was the service, the honesty, feeling like they care about us not just because we are customers that might buy something
Because Jared make us feel special
We became loyal customers that already buy more appliances from them and more then that
We are Very happy client that love their sales guy.

These guys really know their products and can tell you which ones will work the best for you. Sometimes the in-​store people get busy and are not super-​fast to help you out, but that’s a minor thing compared to their overall service and installation quality and their product knowledge. I prefer Davies over a chain store or a discount store.

Seven years ago, we came here to buy a new refrigerator. Maybe we had that cash-​poor new-​homeowner look, or we were too young, or whatever, but for the whole time we were there (over an hour) not one sales person approached us to help. We got our fridge somewhere else.
We recently went back since they’re nearby and had a refrigerator on the floor that was similar to one we were interested in. This time we were attended to promptly (maybe the two kids in tow convinced them we were in the market). Unfortunately, the sales guy knew less about refrigerators than my wife did: he was uncertain about which models he had, didn’t understand the energy star rating, and so on. Well at least he tried, but inaccurate information just destroys his credibility, and if we can’t trust the sales guy, we may as well just do all of our research online and then just purchase it online.
As a final coda, we sent them an email, and their vague response didn’t really answer our questions. Oh well.
Their location is good and parking is easy. Their show room is nice, and they seem to have a good range of kitchen appliances. It sounds like some folks have different experiences, possibly with other salesmen, so I guess it’s worth a try.
For us though, I’m pretty certain you can find a place with just as good a showroom and better service.

The person who helped me was Jared Siden. He is fantastic. I would highly recommend him
He is patient, knowledgeable, nice (not pushy), professional, friendly, informative, thorough and trustworthy. Thank you Jared and team at Davies appliances. You made my day today.

It’s been 1 year to date since I did a remodel to my 70’s style Kitchen. So, of course you do the consumer due diligence 101 and shop around A few places to get a idea of what’s out there.
Pacific sales: aka best buy. Awesome show room! Nonexistent service.
Atherton Appliance: meh… Didn’t look rich enough to get any service.
Davies: just the right combo of having all the right brand, more than enough selection and personal service!
What really prompt me to write this review was the recent one year after sales Service!
That’s the true test of a good business .
My ice maker stop working and after calling Chris, he got the ice maker back in order, no questions ask. This is truly a one stop shop for any appliance need. They carry Frankie stinks also ! Folks, I never knew I’ll have to sell my first child for a dang kitchen sink, but it’s worth it !

Hands down the best appliance guys in the Bay Area!
— Nice, constantly updated showroom
— Genuinely friendly service
— Great communication
We were in the market for a full set of kitchen appliances (Subzero/​Wolf/​Bosch) and went to every single appliance store in SF, only to be disappointed for one reason or another. We almost went through with the sale at another store, but the salesperson ignored our request for a credit card authorization for over two weeks (yes, you read that right!).
Decided to come to Davies based solely on the Unilocal reviews and that was absolutely the best decision we have made for our remodel. Chris is a fourth-​generation Davie and he really takes pride in the family business. He was extremely knowledgable in all the questions we had, never pressured us the entire time we were brainstorming back and forth in the store, and was overall really pleasant to work with.
Why 5 stars? Because we ended up having damaged appliances and Chris went above and beyond with rescheduling, replacing, and making sure he never left us hanging despite the holidays. He truly cares, and that was enough to make any delays better. When you walk into the store, you can immediately get help, and if you call them over the phone, they either help you right away or will really call you right back. We have nothing but good things to say about Davies, and they were well worth the drive from SF. it’s not everyday that you receive this level of service. A+++++

In October 2013 I had a mediocre experience related to the purchase of a Samsung Washer and Dryer that malfunctioned literally days after being installed that resulted in a need for service call (from an outside vendor, Davies paid for it, but huge hassle).
In December 2014 I gave them another shot and purchased a Viking refrigerator from them. More problems. The guys didn’t hook up the water, I have not had ice for 2 weeks, the «customer service» dept is run by a complete dolt, and they are now telling me to go get the part myself at Home Depot.
I actually PAID for the installation (which is free on some products with a Unilocal deal), which makes this even more infuriating. I will NEVER go back and will tell everyone what a nightmare these guys are.

Loved this store. Chris from Davies Appliance was more then helpful. I originally ordered a washer and dryer from sears. They were «on sale» then Sears charged me every small fee possible along with not being able to deliver my washer and dryer until a week after they promised. After being more then annoyed with sears I found Davies Appliance thanks for my fellow Unilocalers.
Chris took the time to walk me around the store. He talked to me about at least 8 different washer/​dryer models. The entire time he was professional and friendly. I love the family atmosphere. I love the machines I purchased. The delivery was seamless and easy.
I can’t thank Davies Appliance and Chris enough. The next time I need to new appliance, I’m coming to this store right away.