Coast Lighting

We are so happy that we found this store and the team at the store is great! They worked with us, helping to chose proper fixtures. When I was in doubt, they offered me to take couple of fixtures home to try them on and make a decision, offering full refund on products, that don’t feet.
Greg was very helpful with my project and was able to find some fixtures and get prices after I showed photos, found in internet.

Greg was very helpful and informative. We bought several kinds of indoor and outdoor lighting in connection with our remodel, and he was knowledgeable about the options and their advantages and disadvantages. He did not try to upsell or otherwise steer us to particular products, but asked questions about our priorities and needs before recommending anything. All except the custom pendant were either in stock or came within days. We would definitely go back.

This place has a terrific selection of light fixtures. In one day we went to Crate and Barrel, Pottery Barn, Cost Plus World Market, Pier 1 Imports, Home Depot, Lowe’s, and an independent lighting shops in Mountain View. Coast Lighting had the chandeliers we ended up buying because they had a great showroom, great customer service people who talked us through our options, and choices that were unique. Greg was extremely helpful, patient, knowledgeable about LEDs and installation, and continued helping us after our purchase. Other gentlemen at Coast Lighting were also very efficient and helpful when we went back to buy dimmable LED Edison style bulbs because Home Depot, Lowe’s, Amazon and Rejuvenation did not have good options, in terms of quality and style and price. We have had great experiences with Coast Lighting, and I have been in their shop 4 times in the past few months, and gotten great service through email too. I totally recommend this shop and was glad to work with them. They were the best, after we did lots of research and lots of comparative shopping.

*Updated review*
So after I posted my previous 1* review the manager, Greg, did get in touch with me personally. He offered some advice and also worked with our contractor again. It seems that this issue is now resolved. I commend Greg for his customer service, however as you can infer the power of Unilocal is the driving force here. It would be nice if Greg’s team were as responsive and customer focused as he is.
*Original review*
I echo the reviews of others. Selection in store is great as is the customer service IN STORE. All of that ends when you purchase something. They do not call to let you know of delays and when you call the they NEVER return your call. When we finally got out products one of them is faulty. We had to take the fitting down and return it to the store where they «fixed it». We rewired it and now it is failing again. This time I went to the store in person to ask them what we should do. The guy I spoke to said he would follow up with the person who did the repairs and get back to me… guess what, no call. So, now our project is «finished» contractor has gone and one of a pair of pendants does not work with no resolution in sight. Steer clear

We bought track lighting equipment from Coast Lighting in 2004, and at that time they were very helpful. In the last year or two, we have had a couple of issues with the lights, and each time I called, I reached someone who patiently explained everything I needed to know in order to resolve our issues, and even sent me a list of electricians who knew about this kind of lighting. I am very impressed by how serious and professional they are, and if we had new lighting needs, would not hesitate to go back.

Adding to what Luis V. said in his review. I’m going thru this right now! This is all very annoying customer service in store was great! I was told that I was going to receive my light in 7 – 10 business days. Im on day 11 I just wanted to follow up so I called several times the few people I spoke to never called me back. Now that I just got the phone with Tripp (whom was respectfully rude) Help me decide that I’m going to return my light and go to Lamps Plus. Lamps plus stated they get their products in two days. We are in the process of building a new house. If this is what happens with one light. I sure as hell don’t want to deal with this for the rest of my cans, trim, sconces, I say pass!

If you are looking for new indoor or outdoor lighting then this is the place to go. They always beat internet prices.

This place has a wide selection of products and their customer service IN THE STORE is great.
However, once you leave the store and await your product arrival, it is TERRIBLE. They do not follow up nor contact you once your product arrives – you have to keep calling them to find out when you can pick it up. They are horrible with returning phone calls. They made a mistake with my order and once I called and provided the details of the missing product – for which the employee took all the details down – they actually forgot to follow up on the missing product; I found out about the issue when I called back a week later (remember, they won’t call you) and discovered that no product was on its way (plus the guy was completely rude stating that if the store is busy, they sometimes forget to write things down and follow up on them… incredible!). Anyway, the product was finally ordered and I picked it up a week later – a total of 2 weeks after I originally called.
Again, the service in the store is fantastic as are the products but the follow up is horrendous.

Extremely disappointing — after reading the other reviews I was expecting something much better than what I got today. Stood in the showroom for 30 minutes with my list of items to order, and no one even bothered to say hello or ask if I needed any help. If it had been busy, I could perhaps understand — but when the employees are keeping to themselves and not bothering to even ask if I need assistance? I’ll take my business elsewhere. It’s a shame, too, given that they’re a local business and I have a fairly large order to place.

While I frequently use Unilocal to review various merchants, this is the first time that I have written a review. In fact, I registered today for this sole purpose.
Four and a half years ago, my family and I moved from out of state to the San Francisco Bay Area. Yes, we consider ourselves very lucky! The house, which we love, was decorated in the opposite of our taste, and all of the light fixtures needed to be replaced. I started looking at light fixtures both in retail stores and online. I kept returning to Coast Lighting.
Greg, Albert and the owner, Alex, have been consistently helpful and patient. As we were renovating and painting, sometimes it became clear that things we thought we wanted just wouldn’t work stylistically or dimension wise. At any given time, each of them walked me through the pros and cons and were very respectful of my budget concerns and understood the direction I was going in. The prices were highly competitive and they were ALWAYS willing to work with me.
What particularly motivated me to register on Unilocal and write a review after many years of using it when researching, was the way they corrected a very understandable misunderstanding. The existing light fixtures in the master bathroom are very difficult to change light bulbs. They are closed with multiple screws and other pieces needing to be removed first. In fact, we have to hire someone and will usually have it done when other work is being done on the house.
I had brought in a bulb and was given the exact wattage and size, but it turned out that the color of the light was different. As I wasn’t home when the light bulbs were installed, I didn’t realize that the color of the light was different and significantly less bright. As I have gotten older, I have found that I do need brighter lighting.
Greg and Albert ordered the ones with the brightness I needed and offered to send someone out to replace them so that I wouldn’t need to hire someone!!!
Also, I ordered two light fixtures that are exactly right for the house (after several years of deliberation) and the costs were even lower than I had expected to pay. (I am a very informed shopper.) As always, we reviewed the wall and moulding dimensions and those of the fixtures to ensure that they would fit.
Greg and David came and installed the two light fixtures this evening and they look great! The installation charge was very reasonable and they were very knowledgeable and professional. Greg and David were even wonderful with our puppy.
This is our fourth house and though I have built networks in other locations and found people that I enjoyed working with, Greg, Albert, Alex and David are the best of the best!
I am already looking forward to my next lighting fixture purchase there.

This place is horrible! I purchased 2 floor lamps in 2013, cost around 329.00 each.
Grandchild escaped a major injury when the lamp broke into in mid section of the lamp. Very rude guy tells me you purchased 2 lamps but it wasn’t the one I was returning to the store! (indicating I am a liar) we show you bought lamps, just these aren’t the ones! I am beyond angry! I am certainly not responsible for a stupid clerk that perhaps typed the incorrect model number. Records indicated the purchase just not correct lamps. Will never go back to this store again… If I had the time I would certainly entertain legal actions.

Coast lighting is an excellent place to go to for all of your interior and exterior lighting. They have a ton of in store models, plenty of catalogues to choose from, and an expert team to advise you on the process.
We just finished a home remodel and had Greg and his team help us organize lighting for our whole house. He was extremely knowledgeable and helpful!

We did a kitchen and dining remodel, which required complete new lighting. Not only Coast Lighting had the best selection of fixtures for cable and rail lighting, but both Greg and Deanna were extremely helpful in figuring out the best solutions for our space. Deanna even came to our home twice to help with the design and with choosing the most suitable fixtures. At the store I was always served with great attention to our requirements. I’ve been to many other lighting and home improvement stores: Coast Lighting represents a pleasant change to the experience I’ve had with them. I recommend them full heartedly.

This place is awesome! The guys were so helpful! We went in looking for a lightbulb but unsure which type we needed. They showed us different options with varying brightness and lifespans. In the end they helped us find the perfect lighting solution and will be attending the concert for which we needed it! If you ever have lighting needs, this is the place to go!

I am updating my previous review about Coast Lighting. Obviously letting them know I have been unhappy with their service in the past was helpful. Greg called me and figured out a solution and offered me a very reasonable price. It was taken care of very nicely. I will now go back there and check out some lamps I was saw in there before. I have always said they have a great selection.

I, too, add to the many poor reports as I experienced much of what everyone else says. Poor rude service, long waits, repair service never done that was charged for, wanted $ 60 to repair socket (bargained them down to $ 40…for which other repair shops charge $ 32)…can’t find lamp when come in to pick it up, etc. Several experiences of horrible nightmare problems with this store.
Do yourself a favor and just stay away from this place, other than to get a style number and order it on-​line (far cheaper). Locally, I recommend Carlos Lighting, ll56 San Carlos Avenue. Great honest, quality, reasonable service

After posting about a lack of communication by everyone at the store and being treated rudely by an employee there. The manager called me to apologize and the employee who I had issues with sent an email apology.
This store does have amazing lighting and I hope this customer service issue was in fact due to understaffing. I would still look around at other light stores in the area as i have found the same products at lower prices (specifically Lamps Plus) and the level of customer support at other places is what one would expect when dropping thousands of dollars on lighting.

Bad customer service. You just get a bad vibe here. Not a place where you want to shop. Price are high also. I wouldn’t come back

Was not satisfied with my experience at Coast. The customer service was not adequate. They promised my chandelier in 10 – 14 days when I purchased it. After 3 weeks had passed with no word from them I called and they said it had been back-​ordered (news to me!) and that it was now on its way from San Diego. After another week had gone by with no word I called again and they said EXACTLY the same thing – it was on back-​order, but would be shipped soon from San Diego. At this point I felt like I was getting jerked around and said that I was not satisfied. They promised to check on it and call me back. No call from them. I called again after two more days and they said it had come in the day before. Why hadn’t they bothered to let me know it had come in, since they knew I was getting anxious? I would have been OK with the delay if they had kept me informed.

I’m obsessed over DWR’s Cellula chandelier but unfortunately it would not work in our space because I wanted to put it above the kitchen island and it is the same length as the island. Visually… having the bar chandelier the same size as the island isn’t ideal. So I’ve been looking for a shorter alternative for a long time. James R. Moder makes one but I don’t like the look and shape of their crystals. It seemed like it was my only alternative however and I was very close to buying it at lampsplus.
Fortunately, I decided to check out Coast first before pulling the trigger on the James R. Moder version. They had another version by Elegant Designs that is 40 inches long (perfect size). The price and customer service was wonderful too. I arrived only 30 minutes before closing but Neil was very patient and helpful. He even took the time to show me different colored bulbs on the bigger floor model so that I can get an idea of what bulbs I want. I went with whiter since it makes the crystals look more sparkly.
This place is a find!