A-Abco Rents & Sells

We have been using A-​abco services for the past 5 years.
We have our annual Diwali (Indian festival of lights) party in Oct/​Nov each year. Weather is always a Q (cold, rain) at that time of the year.
I called around lot of tent rentals in the Bay Area and all of them had the standard size/​dimension tents that they provided.
We have a big deck in our back yard and then you step down to the grassy area. The standard tents from the other rental companies would not fit this layout.
A-​Abco were the only company that sent their representative to my house to check out the yard. They understood what I wanted, and setup a tent that included my yard, deck and felt like an extension of my home.
The tent lighting was beautiful and not too bright. The tent roof had a liner which gave it a festive/​formal look. They also provided 2 heaters that to use as the evening are cold.
We have about 120 people come for the events. With the heated tent the guests enjoy sitting outside and I do not have 120 people squeezed inside my house.
The team from A-​abco is punctual, clean and great at setup and dismantling.
We also rent tables, chairs and table linen from them.
They are very prompt with their email and followups.
We will continue to use them each year.

You get what you pay for. I chose to go with Aabco rents since their quote for the tables and cambros I needed was a bit cheaper than the company I usually use. Big mistake, first it took several emails and a phone call to get the billing information correct on their invoice, even after I had written out the correct address, etc they sent back another invoice with the wrong info. Another email… another incorrect invoice. Finally I called them. Correct invoice came.
One of the things I corrected on the invoice was the contact number to call when they delivered. They never called and delivered the items to the wrong location at our site. I still have no idea who they talked to.
Then I got two cambros that were coffee cambros, not water cambros, they were completely useless since they smelled like coffee. I asked politely that the cambros (a whopping $ 30) be removed from our bill since we couldn’t use them and was informed that they would not remove them from the bill.
I’ll continue to use AM party rentals in Redwood City, they are little more expensive, but I would rather pay for good customer service and have a worry free experience.

I’ve been using A-​Abco for years. Their prices and service can’t be beat. Liz & Erica are extremely accommodating — even last minute, day of requests. They offer a full selection of plates, glassware, flatware from basic to elegant styles for any occasion. They also provide linens in every color of the rainbow as well as tenting, lighting, and more. Pretty much everything and anything you would need. I wouldn’t consider using anyone else for my events.

I have been doing events for almost 30 years in the Bay Area. I have to say the level of customer service and attention to detail for my event last week was outstanding.
I had my rentals delivered during the biggest rain storm the Bay Area has seen in over 3 years. So much rain, that our street was closed due to flooding until 11pm! Liz and her team kept in touch with me all day to give me updates, and delivered my order at 11pm.
Thank you Liz for the best rental experience one could ever hope for!

I contacted these folks on August 13^th for a quote for a tent and some chairs. The quote was for $ 709. This was much lower than other companies, so I specifically asked if this included delivery, etc. (as there wasn’t a line item) response: «Yes». So we setup a site visit with Adam almost immediately. During the site visit it was explained that the delivery wasn’t included, and that it would be a decent amount more money. But he offered me 20% off, as it was a mistake on their end. It was still going to be under $ 1000 and cheaper than the other company.
Over the next few weeks I try and contact Adam a few times a week for an updated cost. No response. On August 28^th, he responds that he has to charge me $ 400 extra for delivery. Still OK, just need the updated price. Still can’t get this from him. I can’t get in touch with him again. Finally on September 8^th (a month from the reception) I contact them again, can’t get in touch with Adam, so I ask someone else. They bring up my bill. Over the phone they say it’ll be around $ 1050 and they’ll send me a quote right away. Still cheaper than anyone else, OK, even though frustrated. So 30 minutes goes by… yes 30 minutes, and I get the quote for almost $ 1300. This is almost double the original, and increased by $ 300 in 30 minutes.
I tell them to take a hike, spent $ 400 more, but the other company was MUCH more reliable, honest and helpful. These guys are a trip.

A-​Abco Rents served as our rental furniture vendor for our wedding. They overall did a great job. The staff over the phone are not exceptionally friendly to work with, but Liz Brown is quite awesome. I recommend contacting/​working with her directly if necessary. Although, she offers her expert advice willingly. Call before email to get a quicker response to questions, etc. Pricing for furniture/​glassware/​dishware at A-​Abco Rents is quite unbeatable, which is why we chose to work with them of all the other vendors who rent furniture for weddings. Check out their easy-​to-​understand catalog/​website with photos which can be emailed to you if you reach out to them. I did not find visiting their site in Redwood City to be particularly helpful in making my rental choices. A-​Abco does have a great variety of things you can rent, so make sure to ask questions. They serve many parts of the Bay Area, but watch for traveling fees. They also very conveniently offer set-​up and takedown, which we did take advantage of. Their staff the day of the event were very hard-​working and punctual.
Unfortunately during our event, one of the tables collapsed. Luckily nothing was on top of it! (It was designated to display our desserts, which would have been absolutely tragic if they were wasted.) I am unsure whether this was the fault of the staff that set up the table or if the table was defective itself. Not sure how to have prevented this, but just FYI.
Thank you A-​Abco Rents for being so reliable and doing a great job serving our wedding!

They are fantastic, everything always come exactly as we expected, great prices and very prompt professional service. Everything you want in a rental company!

My daughter graduated this past week from college, really a big deal warranting a big party.
We have so many complaints about this place I’m not sure where to begin. Unilocal seriously get a –5 stars rating. One star is too good for this place.
Booked tables, linens and wine glasses from these guys 5 weeks in advance of the event. Pretty much whole initial order completed via email.
Got the contract, of course reviewed it… off we go…
First Jessie tries to tell me in email that they will be charging me in advance for the entire rental when their contract clearly states 50% deposit balance upon delivery. I’m fine with a 50% deposit don’t come at me with 100% in advance.
Second, these people have not a single clue about customer service.
Every time I had to deal with them it was all based on their schedule. I was very clear upon booking that the graduation is taking place Saturday and the party the next day on Sunday. I also told them we would be gone at the graduation all day Sat. and not returning until late that evening so no, a delivery that Saturday would not work. I was assured no problems we’ll take care of you, right! Really rental companies closed on Sunday especially Sunday before a holiday???
OK, so we worked out delivery would be Friday before grad day, sounded alright, NOT!
The day of delivery I call to find out when to expect them; they give me an 8 hour delivery window like we had planned to sit around the entire day before the event with absolutely no other commitments or anything else to do that day? Remember this order was booked well in advance, here’s an idea… hire more drivers, get a better scheduler/​dispatcher or get out of the business all together!
Seriously I called them the day of delivery spoke w/​Jessie, dude learn some customer service techniques, please. I told him delivery window of 8 hours is not acceptable. Daughter then got on the phone and in no uncertain terms got them to commit to a 2 hour window. They made it by the skin of their teeth within 2 hours, funny how that happened and all it took was a slightly irate Grad to be…
With 5 weeks advance notice these guys couldn’t get it together to save their lives much less work within MY schedule for either drop off or pick up and it gets better.
I find they have already charged my credit card for the balance of the rental 2 days in advance of delivery!
I get an email from Erica that Friday morning, stating that because it’s Memorial day weekend (mind you they never once pick up a phone and call me the actual customer) she tells me they can’t pick up until Tuesday after we had already made arrangements to have them pick up Monday… you just now realized it’s a holiday and you won’t be there? For God sakes pre plan people better yet purchase a calendar. Better yet, what if I hadn’t had a chance to check my email, it’s called a telephone folks don’t be so afraid of using it.
After some back and forth on the pick up date/​time I asked Erica to send me an updated invoice reflecting the new pick up date, (NEVER HAPPENED what did Erica suddenly forget how to type? up to that point she had done just fine telling me how I was going to have work with their schedule yet again!)They want to pick up early Tuesday; the whole household leaves for work by 6:30 — 7:00 a.m. they say no problem we’ll pick up at 5:00 p.m. Tuesday. Never did get an updated invoice…
Daughter has to leave work early Tuesday once again to accommodate their flippin schedule, what happens… they are a complete No show, No phone call, No nothing!!!
This company is seriously a joke, the one saving grace would be kudos to the actual delivery guys, polite and professional!
The office staff needs a lot of work if it were my business they’d be out of a job before the end of the week.
I will never ever use them again nor recommend them to anyone. What a rinky dink operation!

Wow! I could not have been happier with these guys! We rented 20 chairs, a 15×15 tent and 20 wine glasses for an event we had this weekend and they were so wonderful and accommodating! They came out to set up the tent and even helped with setting up the tables and chair (done without being asked!). Then on the clean up, they came quickly, took everything away and even took away some of our recycling that was over flowing (it was a good party…). I would highly recommend them — great customer service, fair prices and a fantastic job all around.

DON’T rent from these guys!
We rented from them for an event at our company. About three weeks prior to our event, two guys came out to assess our needs & wrote it down on their sheet. We received the order sheet the next day & thought everything was fine.
But it wasn’t…
Our first clue that something was amiss was when we found out that one of the guys who’d come out to assess our needs left the company shortly thereafter. We weren’t told about that, & had been sending all of our correspondence to his attention, but apparently they weren’t being forwarded on to his replacement.
THEN, on the day they were delivering our items, we found EVEN MORE issues.
There was at least one tent that hadn’t been ordered for us (though at least three of us remember telling them we needed it), & we’d ordered 27 tables & 250 chairs, but when the guys were done setting up the rest of the tents (that DID make it on the order form), the tables & chairs were just sitting there, stacked up. When I tried to verify that they were going to set those up, I was told that it wasn’t on the order form.
SERIOUSLY!!! Who the *&@# orders that many tables/​chairs for a company event & doesn’t want them to be set up? How is that even something we’d have needed to ask for!!! They were clearly setting up our tents, so wouldn’t that set up have included the tables & chairs!!!
The head delivery guy called the office & told me that they could set those up for us, but that it would cost us $ 1 per table & $ 0.50 per chair. We’d already paid an extra delivery charge for him to go back to their company & pick up the tent that we should’ve had delivered to begin with, so by this time I flat out refused to pay them one more dime. It just began to feel like they were nickle & diming us any extra charges that they could.
When we called the office to complain about it, all they said was «it’s not on your invoice.» They didn’t even seem to care that we were upset about it.
Our company has used them in the past for large events (we have 600 people here), but I can assure you that I won’t EVER use them again. There are MANY other rental companies in the bay area & I’ll be sure to give them our business in the future.

We used ABCO rentals for our wedding. The planning process was smooth, they weren’t always prompt with updates, but they were always accurate. The delivery went okay, they delivered the first batch of items on time, but the second batch (and most importantly the tables) was delivered 2 hours later. Our set up crew had to wait around for the delivery, and luckily they are efficient so we still set up on time. They do have a variety of products to choose from, and the warehouse is helpful to see the items in person. The pick up was great, and our damaged/​missing charges were very minimal.

Used A-​Abco Rent’s & Sells for both rentals & purchase a dozen times over the past several years. Each time they were very prompt and responsive. I have done both delivery’s & pick up.

Over the past 10+ years we have worked with Alan and Liz Brown on countless weddings, corporate events and private parties. They have supplied us and our clients with everything from flatware, dishes and
glassware to chivari chairs, heaters and beautiful tents. Their prices
resonable and we all appreciate that these days.
A-​abco is a small enough company that they are like a family to us.
We know Debbie at the front desk, Luis who arranges deliveries and tent setup and Jerry who makes the deliveries.
One of our biggest challenges is arranging drop off and pick up at our location, however they are alway extremely accommodating and easy to work with.
Together they all make the rental process very easy for us and they’ll do the same for you.

Wrong address listed. Correct address is:
1050 Charter Street
Redwood City, CA 94 063
Phone: 650 365‑3050
Business and showroom hours: Monday — Friday, 8am-5:00pm
Saturday, 8am-​12 Noon
Closed Sunday and Holidays
No appointment needed for consultation or showroom!

The fact that Alan and the A-​abco team was so rude, dismissive and ultimately unappreciative of our business (which included a tent, tables, chairs, etc for a wedding) might not have been so offensive were it not for the fact that it says that customer service is their highest priority in the tagline of each email. It isn’t. A-​abco was constantly disorganized, rude, never would give a straight quote, rarely responded to emails or calls to clarify situations, and was overall completely unpleasant to work with. There was never an acknoledgment that they’d received payment and they charged our card without notifying us of what they were charging and why (which wouldn’t have been a problem if they’d been clear with what was on their quotes.) They tried to upsell at every opportunity, and were overall irritating to deal with.
They do get a second star however, because against all odds, they did put up a beautiful tent, delivered the right number of chairs, and performed the job as hoped for. If only it wasn’t such a pain to get to that point.

We rented 100 silver chavari chairs w/​white cushions for our wedding reception. They were in perfect condition & added to the elegance of our reception. Liz was easy to work with & they have the best prices! Everything was delivered & picked up as it should have been. I had no complaints about any aspect of dealing w/​them.

Not to be confused with A-​Abco Rents & Sells in San Francisco!
I used A-​Abco Rents & Sells in Redwood City for my event in San Francisco.
Got 90 chairs, 2 high boy tables, and 1 easel quickly and cheaply. The delivery guy was super nice and accomodating — and arrived early! How awesome is that.

Very unorganized very poor quality of work!

Although this event and party rental company is capable of supplying huge, elaborate parties, they were willing to accommodate my small backyard birthday party. They had everything I needed, from tables, chairs and linens to plates, glasses and drink tubs. Delivery and pick-​up were on time and I plan to use them again.