Victoria’s Secret

PINK section of the store is what to me is HELL! I love PINK but this store NEVER has anything new or what is online. I blame their lack of space. Don’t come here for the PINK

Turns Ghetto. Right. After. Christmas. I drove twice to return $ 54 pajamas and still have them.
I spent $ 300 there on sleepware for Christmas and you bet the lines were long but they went fast. I went Sunday to try to return something and the line was out the door with returns. Just tried again. Friday night at dinner time the Galleria is a delight-​no lines anywhere. Went into Victoria’s Secret and it’s like a third world country. At least 30 people in line; main registers closed; 2 slow cashiers; line barely moving. I waited 20 minutes and asked for the manager. She came out after her break, wiping donut crumbs off her mouth; a beautiful girl with long brown hair. I asked her what was going on and she smirked at me; said she needed sales people ‘on the floor’.
I asked her what good sales people on the floor would do when the line was too long to purchase anything. She clearly didn’t care. Store was a mess; clothing all over the place; on the floor; disorganized. She wouldn’t tell me her name; she wasn’t stupid; she knew I wanted to complain. I’ll try to take my stuff back to the Del Amo Store.
Hey smirky; I called the corporate office; I hope they fire you!

This store is a joke. The store is ALWAYS a mess. They never have sizes where they should be. The staff has to be the worst I’ve ever experienced in any store. Its pretty sad.

I must have come on a day directly after a huge sale or something because my initial reaction was this store should close. Every drawer is mislabeled with the wrong items inside or no items. It took me forever to find any bras in my size and the styles were all mixed up. It was a very frustrating experience nevertheless and I will try to avoid this store if I at all possibly can.

I’ve been to many Victoria’s Secret, but this one is by far the worst! Horrible customer service! I waited forever just to try on a bra and though it was listed on sale, when I tried to purchase it they told me that style wasn’t on sale though all the other ones that looked the same were, just that the size I needed wasn’t. The cashier was rude and once she told me that she looked away and asked for the next person in line. She could have at least been a little sympathetic about it. So rude! If you hate your job then don’t work there! The only valuable employee there is Pam.

The floors in this store are really dirty. The carpet in the dressing room needed vacuuming and it was full of stains. There was 13 people in line and only 2 people at the register. The line stayed with at least a dozen people in it for over 30 mins and they still didn’t bother getting more help at the registers.

This location has a great selection and plenty of friendly staff on the sales floor to help dig for sizes! For the most part, their stock system allows for self service and is consistent throughout all of their locations, but it’s always nice to be greeted and helped by a friendly face.
Today, I was help by Brandy and she was fantastic! Super bubbly and friendly, gave me the details on the specific bra/​panty set I was looking at, and was not pushy at all.
I found the perfect set, that they made it in my size and it was in stock! The stars were aligned for me today because that never happens (they usually don’t make the super cute stuff in small bra sizes).
Check out was fast and I was also able to combine all three of the coupons I had, making my purchase a steal (well, for VS prices, I consider it a steal)!

Love

Thank you Pam for a very wonderful and helpful experience today. I took my daughter in to get measured and everyone was very helpful.
Pam went beyond and gave us few pointers. My daughter felt comfortable with your service. Thank you again

Went in to do an exchange something I brought online. They didn’t have anything in stock. Therefore, I had to look for supplemental items to purchase. I stubble upon the clearance rack; where I found approximately 8 –10 night gowns. According to the store Manger the items where missed placed and I had to pay full price. I was really disappointed that as a customer of 20 year’s I don’t come first. Thinking about not shopping with them again. As a Manger, i would have given my customer the sales price and then made sure that the other item’s where in the correct section. What the hell happen to customer service? ???

I’ve worked retail all my life. You can see the huge difference in importance of customer service. At other retailers I’ve worked at they push you to constantly help a customer but this place has no customer service. You literally have to look for an associate to get help. No one greets you and no one is around to help! Only giving 2 stars for the sole reason that I like their stock here better than deal amo and it’s a bit cleaner.

I never write reviews for mall retailers but the customer service here was so terrible.
Bought a bathing suit online but the bathing suit bottom was too small so I decided to return it in store.
I decided to look at their swim section before returning the item just in case they happened to sell the bottom I purchased in a larger size. They didn’t have the bottoms I was looking for but I found alternatives & decided to try them on. Went to the fitting room & there wasn’t anyone there. Another woman & myself had to go around the store & flag down an associate to open fitting rooms for us. When the associate came to open fitting rooms for us, she didn’t seem apologetic for the wait at all, in fact she seemed annoyed. I believe she was a manager or maybe a visual merchandiser because I noticed that she was carrying around a binder with pictures of the products. If she really was someone with a title, I expected better customer service from her. Even after I was done in the fitting room, no one was there & there was a line of at least 3 customers waiting in line looking for someone to attend to them.
After trying on the swim bottoms I went up to the register & told the cashier my situation. Told her the bottoms were too small & I know that they don’t have the ones that I bought in this particular store, but if there was any way she could check if another store has it. She told me most likely not because there’s more swim options online than in-​store. Okay. I was fine with that. She kind of gave me an attitude at that point but I let it slide because I also work in retail & gave her the benefit of the doubt & thought she was having a bad day.
I handed her one of the bottoms I tried on & asked if she could check if they sell that particular style in a different color I wanted at another store. & she says, «No, I would have to call another store & ask» wtf, you have a really poor choice of words. She straight up said no she didn’t want to do it. I’m sorry, but isn’t this your job?! You could have used a better choice of words such as, «I’m sorry, we don’t keep track of inventory of other stores.» & I would have totally been understanding of that. Keep in mind I was being nice to her this whole time because I was giving her the benefit of the doubt.
She then says she could check if they have it online for me. I already told her I know that they have it online, I just wanted to know if another store had it in the color I preferred because I need it by the weekend. She then says, «You’re not gonna get it by the weekend, it’s going to take 10 days.» Obviously I knew I wasn’t going to get it by the weekend that’s why I’m asking if another store has it! I’m not asking for you to order it online for me.
I ended up just exchanging for a color I wasn’t completely satisfied with because I don’t want to come back to another VS & have to deal with this type of service again.
Here’s some advice for VS at South Bay Galleria:
1. Have more attentive employees.
2. Train your employees on customer service.
If anyone in management cares, my receipt says the cashier’s employee number is 1 430 887

Absolutely terrible customer service. Corporate needs to put them in check.
Manager doesn’t look out for the customer. Also she defended an employee who has absolutely no idea what she is doing and blamed the customer for her own stupidity.
I spent over an hour here. The young lady didn’t know how to look up an order number and blamed me for not having the second receipt for an item that was clearly marked on the receipt I provided. She told me she couldn’t do anything about it because the system was not showing the order, as if I would just take my item, go home, and deal with it. I called the manager over who told her to call their helpline which she reluctantly did. She said the helpline would say the same thing. Once she called the customer helpline, she got the order approved, low and behold. She huffed and puffed and took the item back and asked for my card. Problem was, I had wanted an exchange for a different size and she had processed the wrong transaction. Told her I wanted to get the other size and she told me she couldn’t void the return she just did. Called the manager over again who told me there was nothing she could do but send it back and wait a week for a refund and pay full price for the newer size. After calling the helpline a second time, the manager realized it was her fault and agreed to give me the item for the same price as the returned item (duh, I had asked for an exchange in the first place). But not without arguing with me about the bra not having the tag and it being hassle for her to send it back. Wow, I have never encountered such ridiculously bad customer service and deferring of responsibility.
Poor attitude, service, management, communication, and handling of their own problems. Both of these people need to be fired.

Best victoria secret store I found. Exceptional service and staff that is really happy working there. I hate the del amo location and refuse to go there. Go to this one because you cant go wrong.

Bad customer service. Would give 0 stars. I suggest making a drive to a different store with better customer service.

I came here during their sale, on a weekday night. So basically I had to wait a very long time in line for the fitting rooms. I did notice the attendant was not too sharp. She did not realize there were rooms available — all because she forgot to take the name cards down next to them and check if anyone was in there. Also, when one girl came out and walked by her she apparently did not notice. So the girl waiting next had to tell her so she could let her into the fitting room. She seemed way too spacey and the line was way too long, I felt like I was going to pass out actually. I finally got in and tried on my bras. I had to wait in another long line to purchase them, but that was because they are so busy during their semi-​annual sale. It was a so-​so experience and I would try shopping at this location again.

I was hesitant to enter this store because of the low ratings and the comments about the poor service. I took a chance on it anyway and walked in. The first thing I wanted to do was get measured. It’s been a while and a girl has got to know!
So I walked into the fitting area and a woman named Laila helped measure me right away. She let me know that I was definitely wearing the wrong bra size ! She scooped up two or three for me to try on and thank goodness she did. They were so much more comfortable and supportive. She even came in and helped me adjust my straps and told me all the pros and cons of different styles. She was a wealth of information and I really appreciated how comfy she made me feel. I didn’t feel judged or nervous even as she was telling me to move myself around to fit the cup better. I’ve never had someone be so awesome at a Victoria secret! She even brought me a shirt to try on with the bra so I could see my figure.
After I paid I went and told the manager how helpful Laila was. I can only hope that the rest of the employees strive to be as kind and helpful as she. The only reason I gave 4 instead of 5 is because the store was a terrifying mess. Guess that happens when it’s a semi annual sale. It just made things really difficult to find!

I drop by this Victoria Secret since my besty want to take of advantage of their $ 5 lace undies sales that end the Sunday we went. I didn’t agree since my last experience here 6 months ago was terrible, I can remember they had dirty counters where the make-​up and the lotions are displayed. The where enough staff but not to help the customers. But since my friend insisted well we stop by and yes I seen some changes the store looks nicely organize, the counter where clean, the sizes I needed where on hand. The store had beautiful selections of panties, swim and bra size and colors for the spring & summer. My only complaint is that 1 out of 6 girls that pass me didn’t greed me or ask me if I needed help unit Andrea a friendly and helpful team member approach me and made my experience joyful.

Was in the store for almost 20 minutes CLEARLY looking for a bra. Was told where to find them, but no one even looked in my direction to help. One lady was soo focused on folding, she didn’t even stop when I was expressing my frustration to my daughter. (I was about 5 inches from her) Well, at least the thongs look nice.
Going back to Belle Forme across the way and upstairs. No assistance, no bra, no sale.
To quote Julia Roberts in Pretty Woman… HUGE MISTAKE!
Nope, can’t even give you one star, but I guess I have to,

Not as fun as it used to be.
This year’s SEMI-​ANNUAL sale consisted of $ 38 BRAS ON SALE for $ 34…REALLY?
call me when they are actually HALF OFF you greedy bastards!