The UPS Store

I use this store quite a bit for my business. I am a mail box customer, because the price was right, 24 hour access is easy, and they notify me by text and hold large packages for me. I use the notary and shipping services frequently. Both are easy and always available. I have been a satisfied customer for over a year with no plans to change. I think they provide good, friendly, efficient, and convenient service. The store is not closed as Unilocal indicates. I was in there yesterday!

Used Google to find the closest UPS store. I was directed to this location. The gal inside helped me fix a mailing label to a package and then proceeded to explain to me that as of yesterday she was in an argument with the UPS person. She said because of that she will no longer take any UPS packages (including mine) until further notice!!! This is the worst way of doing business. Taking your personal grievances and inconveniencing customers.

This is a great little shop. I’ve been here about a dozen times in the past couple years and I’ve had no problems.
The customer service is fine. I can see where there could be a problem, but it’s important to accept that people are different. Customer service isn’t going to be absolutely perfect, especially in a UPS store.

I have been coming here for years, Martina and Mia are absolutely lovely! Great customer service, very friendly and they always put a smile on my face! Love love love my ups store!

10+ star! I have been going to this UPS store for my business since 2012 and at least 3 – 4 days weekly. I have consistently used this UPS location for nearly 4 years!!! The 2 ladies are very nice, wholesome and always tries to help me. They always make sure I get my shipping receipts. All my packages always arrive on-​time. I trust them to get the job done!!!
I am truly puzzled and dumbfounded by the negative and weird comments and especially to customers who has seen the ladies once or twice or maybe a handful of times.

I mean the lady at the counter was seriously horrible
This was the closest UPS store to my house and now I’m driving 6 miles just to avoid this store. The lady, glasses, curly reddish brown hair, horrible disposition and made it difficult just to send a package.
UPS fire this lady. She is miserable and drives customers away.
Worst postage experience of my life.

Zero Stars!
Very rude, condescending and belittling attitude! Very unfortunate interaction! I would run from this store. They don’t deserve my business! I predict they go bankrupt this year because of the way they treat their customers!

I’m a business owner and have rented a mailbox at this store for over a year now. I’ve been here picking up mail or dropping off packages for shipment at least once a week for the past year. I read some of the negative reviews here and felt they were overly critical and others simply inaccurate.
My experience has been one of the two ladies always making sure they say hello or goodbye to myself and other customers even if we’re just picking up from our mailboxes and not walking up to the counter. When you need their help with something they are very efficient and knowledgeable. I’m not going to say they’re «bubbly» or anything like that but come on, they’re sorting piles of packages and mail and working the counter too. They’re not standing at the register waiting to take your order and then letting someone at the end of the counter mix up your $ 4 latte. Let’s be real that this is a busy store with a staff of only two and they need to keep moving so you don’t get stuck standing in a long line. It’s a much better experience than walking into any U.S. Post Office. They are friendlier by far and an added bonus is there’s usually easy parking near the store.
As far as the negative reviews criticizing or making fun of someone’s accent as English may not be their primary language, that really shows no class. At least people like this had the fortitude and determination to move to another country and learn a new language. Many of these people own the very business you’re standing in even though they came here with very little. The Asian woman at this store seems like a hard worker and possibly a part owner of the store. I admire her for that.
If you’ve never been here give it a try with an open mind. I’m not saying you’re going to get a great big smile and someone stroking your ego by telling you they like your hair or love your stylish new handbag, but these women get the job done.
Thank you for taking the time to read my review.

The service is quick but the ladies working there are kind of rude and don’t seem like they wanna be there. Very very pricey!

For me, this visit was rather quick. I was in and out in less than five minutes.
I was able to park directly in front of the establishment, so parking was definitely not an issue at all.
The older looking ladies who assisted me inside were nice and calm. Took my packages and provided a receipt.
When I was there, a gentleman came in with a USPS box attempting to ship out and the ladies kindly told him that he couldn’t ship out from there but had to go to a USPS. She also directed him as to which way to go. They were pretty helpful, in my opinion. At least for my first and only visit at this location.
No complaints, I would return.

Somewhat efficient but consider this the «no personality» zone. Never a smile or friendly hello, ever. I only come here because it’s convenient. Just the facts ma’am.

This is a good clean store conveniently located by my house. The reason I’m giving this such a bad review is not because of the staff, but because of the Asian manager. She us incredibly cold, mean, pushy, abrasive. She overcharges you, buckles and dimes you to death and does as little as possible to help you.
She goes out of her way to make your experience as unpleasant as possible. I have absolutely no idea as to shy UPS would want someone like her representing them. Well they will now.
If she hates herself that much (and clearly she does) then go get some therapy lady but your behavior is absolutely unacceptable! I will never frequent this place again!
I feel sorry for the employees there. It must be a fate worse than death. I know the economy sucks but there are other jobs out there. Life is too short to deal with people like her.

Keep driving past this store. I spent over $ 100 to ship and pack a 2 lb package. Ultimately the fragile item was smashed beyond all recognition… Thanks to mia and her workers.
Mia has great difficulty with the English language… Which makes the claim process hell. She does not address anything with great speed. I had to call and beg and plead with her to start the claims process.
I have had to use MBE corporate as a middleman to figure out what is needed from me to finish claim.
This franchise is awful. Please keep driving by and do the right thing and do not do business with this greedy overpriced franchise.
Ps Mail boxes etc corporate has requested Mia put her requests from me (regarding my claim) in writing due to her poor english skills and SHE HAS REFUSED to do the right thing. STEER CLEAR of this HEADACHE

Convenient place to drop off a package or send a fax. That’s all it really is…

Ruder and dirtier than the USPS? Yes, you can have that at the premium price of UPS.
I rank on on the Army’s philosophy of «Be All You Can Be» and my recent treatment here, at my one and only visit (oh, believe me, I will drive the extra 4 blocks North on PCH to the super nice folks at the UPS Store next to Whole Foods on the West side of PCH from now on) to this dump would leave General Patton hoarse from yelling bloody murder!
— 1 Star. Dirty. It’s just not nice in here. If you are going to pick white walls, keep them clean. If you are going to have plastic-​y counters, wipe em down. How about the front window? Clean it much? Ever?
— 500 Stars. Service. I have never, ever EVER been treated so rudely in my 20 years living in Los Angeles. I come in to have a document notarized and the service clerk treats me like a criminal. She can barely speak English (how the heck did she get her notary certification?!), so asks me to read the document to her that I am having notarized. Then she asks me if it was my signature on it — Um, yeah lady, it is, along with the signature on my Driver’s License that I plunked down on the counter next to you. She shows me two notary documents that she uses and asks ME — yes, asks ME — to tell her which one to use for my particular document. Um, wouldn’t that be your *job* to know which one to use. Meanwhile, while she is pulling her head out of her etc I mention that I also need to send a bunch of UPS overnight letters and may I please have 6 waybills so that I can take them home to fill them out (it’s so dirty in there that the thought of standing at their tiny nasty counter and filling them out makes my skin crawl); oh and I need 6 return waybills as I want to return to sender paid. She then BERATES me «Can’t you see notice on wall [um, no] we no allowed send so much waybills out with people no more». Well, ma’am, the notice doesn’t specifically say that. And then she begins berating me again. Oh, did I mention that this happened in front of THREE other customers who were waiting.
Horrible. Rude. Nasty.
I took my document and told her how rude she was and that I was not coming back and that she was losing herself business due to being so rude and nasty.
Her response — I cannot believe this but it was mind-​blowingly true «Good! You no come back here! I doan care!».
Gee, I wonder how the owner feels about your snarky attitude, lady. And that you just lost him 12 overnight letters and a notary fee. And a forever client, since you are just a few blocks from my house.
So needless to say, this place is the pits. I highly recommend you either go south about .3 miles to the FEDEX store on PCH just next to the Palo Verde Inn or go north about .3 miles to the UPS Store in the mini mall that has the Whole Foods.

If you have to send a package UPS, this is a great place to do it. The people here are really friendly… and they will give you a receipt rather than just standing there glaring at you while telling you it isn’t necessary.
They also have PO boxes and a copier. Plus, if you are ever waiting (which is never long), you can peruse the selection of pens, notepads, greeting cards, key covers& whatnot.
I’d give it 5 stars, but it’s a mailing place… if they start offering free massages, they’ll get that extra star :)