Teak Warehouse

I ordered a teak bistro table for my condo in Hawaii. The people I spoke to on the phone were helpful and let me know that it would take approximately 10 – 14 days once the table was on the boat. Shipping was expensive, and was 45% of the cost of the table. I purchased the table and then waited… and waited. I had to follow up twice to find out where the table was. I placed the order on the 26^th of October, and since I was told the shipping to Hawaii was typically on a Friday, I assume it went out on the October 30 boat. On November 23^rd, I called Teak Warehouse to check on the status. I was told there had been some issues with the shipper and it should be delivered within the next two days. Delivery was to be «curbside» delivery, and was told that someone would call and provide a two hour window. The table was finally delivered at 4:30 on a Friday afternoon, October 27, without any warning. It was by chance that someone was home to receive the table. The table is nice quality, but for the price paid for shipping, I expected more, and was disappointed with that entire aspect of the transaction.

Teak Warehouse was a very professional business to work with. They have better looking furniture than the other companies that sell teak. Their quality is excellent. I normally buy from companies like Restoration Hardware, because I like the look of the items, but the quality is not nearly as good as from Teak Warehouse. Seriously. I bought a piece of furniture from RH and it was painted and used pine wood. It was good looking, but not as solid as a similar piece of furniture from Teak Warehouse which used solid reclaimed teak and powdercoated aluminum. They have soooo many Dining chairs and tables!
I went to the Los Angeles Store on a recommendation from a friend. Close to the 405 freeway and very big, full of great furniture. I recommend them for outdoor furniture. I spent $ 6500 and don’t have any buyers remorse.

I placed a $ 5,048.29 online order with them for 4 Fiesta teak chairs, cantilever umbrella and concrete dining table. The first time we used the table and chairs one of us was scooting back and the chair split in 3 places. I sent them pictures upon request. But they still required that I send them the defective chair back at my expense so that they could first determine if they could repair it. I am a woodworker. The chair looks nice and has good manufacturing but the design is very, very weak. There is no way to repair it so that I would ever trust it again for someone to sit on. And I’m not going to the trouble and expense of packaging up a $ 200 chair so that they can see what I put in the picture.
It’s a shame they are making such a big deal about a $ 200 item out of a $ 5,000 order. I was hoping to buy some of their concrete planters to go with the table. That would be several more thousand in business but I not comfortable doing any more business with them. I’ll have to look elsewhere for concrete planters and decide whether to buy another matching chair from them and concentrate on «babying» the weak design or just go with 4 new chairs from someone else.

horrible products!
they will come to your home damaged and since they have an «all sales final» policy they will deny exchanging or returning their damaged products.
customer service sucks too. its not customer service its whatever is most profitable for teak warehouse service. avoid by any means necessary. even if it means driving an hour to a different place.
don’t risk your money here!!!
teak warehouse = damaged products with no returns allowed

I bought a wicker set here and the wicker was torn apart when it got to my house. I called Eduardo to return the item but he said it’s all sales final and that I damaged the product myself in the 24 hours it had been in my house. They don’t know what customer service means and their prices are a ripoff, especially for the damaged pieces they will send.

Beautiful, solid outdoor furniture (locally made) at half the price of Crate&Barrel/CB2. Just bought a table and four chairs, and my wife and I couldn’t possibly feel more satisfied\smarter for getting them here. Eduardo also helped us negotiate a same day delivery (within two hours, actually) of the table (which we mistakenly thought would fit in our Jeep) on the fly. We’ll be coming back when we’re ready to buy more outdoor furniture. Great service, fantastic product, beautiful design.

I purchased approximately $ 10,000 of outdoor furniture from Teak Warehouse. While I am happy with the quality and value as well as the assistance I received from both Dave and Melody, my most recent experience set me off. When the last few pieces of my order were being picked up I asked if they could send 2 umbrellas in 2 different colors as it was difficult to see online since the «white» was not the same color as our cushions and the gray color was iffy. I was told I would have to return them the next day and could only get store credit. Nothing like taking on «memo.“Since they would be picked up on a Saturday by our teak specialists (fabulous —
) and not delivered to us until the next day that was impossible. Absolutely no movement or flexibility whatsoever. Customer service of the worst kind — the explanation was that in the past items have been damaged. Well, the consumer would then need to pay for any damaged items. Beyond ridiculous. I will never purchase from this company again and I doubt that anyone I know will. Be careful if you need anything «extra.»

I purchased $ 4500 worth of furniture from teak warehouse and when the delivery truck got to my place, I looked downstairs from my balcony and noticed the furniture was thrown into the back of a pickup truck with NO COVERS even though it was «white glove delivery»
I contacted them to re-​deliver and after some back and forth they agreed to re deliver. but… AGAIN the pieces came damaged. Actually, they had more damage than the first delivery.
I contacted them (Eduardo) and they don’t want to deliver a new set and they won’t refund my money.
DO NOT USE. THEY ARE EXPENSIVE AND DON’T GIVE A SH*T ABOUT THEIR CUSTOMERS.

Just got a 7 piece table & chair set. Über impressed. Excellent quality. I’ll be buying more

Great Place. I didn’t even know it was there, but am I glad I found it. Eduardo helped me and he was great. He really honed in on what I needed and before I knew it I have the outdoor setting I wanted, (at a great price). Seriously tell your friends this is the best place for outdoor furniture in the South Bay.

I was recently transferred from New Jersey to Bonita Springs FL. I had 6 months to plan leading up to the move date. Also, given my age, this is my last move after 8 different cities as an adult. This is also the first time in a tropical climate. We made the decision to decorate with teak in the covered lanai pool area.
i thoroughly investigated all of the name brands, retailers, grades of teak, issues about teak maintenance, going to the extent of a fairly elaborate excel spread sheet with sizes warranties, prices etc. (Yes my wife thought I had lost it, particularly since she was a fan of cast aluminum and glass)
My analysis indicated that the Teak Warehouse was the best alternative. However, since I was going to spend just south of $ 10 Grand, i wanted to confirm quality fit and finish. i tacked on an extra half day to an LAX business trip. i got very comfortable with the decision during the visit. Sales people were helpful without being pushy and the product seemed rock solid.
i made the buy on line in December. They followed up and confirmed everything by phone. The experience was LL Bean quality (my global standard of mail order excellence). They even took into account my desire to order in the next month’s billing cycle, but told their white glove shipping agent to expedite so I could enjoy the furniture faster.
It is now four months into my ownership. The product is graying exactly as promised and looks and feels phenomenal. My «aluminum and glass» wife is crediting me with decorating wisdom — a first in 30 years of marriage.
Now the caveats. The Teak Warehouse folks think the dining chairs are sufficiently comfortable that they do not need cushions. My 62 year old posterior begs to differ. They are okay for dinner, but by dessert I need some cushion. This is only notable in that you need to go outside to buy or have them made. Th other issue is the mandatory white glove service. It was abolutely first rate in execution but it is not cheap. That said, the all in costs, are still much much cheaper than the high end name brands.
Do your own research to confirm. My experience here is that I received a BMW quality product, with Lexus service, at a Chevrolet price. (Sorry I am in the car industry)

these guys are a ripoff… salesman harry lied about maintenance and warranty. no longer works there… they refuse to stand behind their merchandise after only three months… stay away… filing lawsuit… purchased over $ 20,000 worth of furniture and the wood is showing mold and the steel is rusting…
eduardo l. is lying. he knows that the steel used on the table is first rate stainless and does not rust but the steel used on the chairs and lounges are inferior. his people have come out to see the furniture and agreed it is inferior. harry told us there would be no maintenance and upsold us on getting the teak coated with oil. eduardo says we should not have done it but the brochures for the upsell are at the store and on the salespersons desk. we were mislead and lied to. i told the salesman this was for a beach house and was told the elements would not cause any additional problems. lies. lies. lies. the teak is developing mold and beginning to warp at the corners. this is some inferior wood… if you have been ripped off by these crooks and want to join in my lawsuit please respond thru Unilocal

Love, love the Teak Warehouse. Beautiful selection, inspired designs, great pricing and great staff. The kind of place where I love to do business. I got exactly what I envisioned for my patio under budget. Two thumbs up.

Great high quality stuff. Not what you would call cheap but when you see the designer stuff and the pricing of the pieces that they are competing with it makes this place look affordable. All of the furniture is engineered and constructed well. I’m sure I will enjoy my new outdoor table chairs and bench for a long time.

Great service and unbelievable product at fair prices.
Dave was great.
We will be ordering all our patio furniture her in the next few weeks!
Decided to write a positive review about a local business since I just had a horrible experience with another business and felt that I needed to say something nice!
Jason

Ask for Harry! He is extremely knowledgable and great to work with!!!

Poor quality teak is grainy and splits. Our 4 chairs have been replaced and repaired and now have split down the sides. Table has fallen apart. Poor Poor quality and POOR custom service they do not stand behind their products. Purchase your furniture else where don’t waste your money with Teak Warehouse..

If you love «Teak» you will find anything and everything here made in teak. Huge selection of outdoor furniture. It really is a «warehouse». They sales guy told me that they manufacture their product. Funny story: We were referred to them by a lazy sales person at Berk’s Outdoor Furniture in Santa Monica. Only problem is that we were looking for PVC Wicker Furniture this particular visit. We do have and enjoy teak furniture, and we will return when our teak patio furniture wears out (sometime next millennium).

Called for an umbrella stand and was told it was in stock. Showed up and it was as if I had never called. After looking for the one «advertised» they told me they didn’t know about it. They had to look it up on their website. Anyhow, they did not have it and treated me as if they didn’t care about what I needed. I have been there in the past and had a better experience. Maybe they were just busy that day.

Great outdoor furniture. Very pricy, though. Look for ads in the beach reporter.