T-Mobile

P. S. inquired on our plan to make sure there would be no surprises when travelling throughout Europe and it turns out there are no obnoxious rates when calling overseas. Free text and calls to T-​Mobile family and Wi-​Fi is all free. So basically we don’t have to change or upgrade our plan in any way… we won’t have $ 3000 phone bills like we did with that other company whose name may begin with the letter V or A.
Every time I call customer service I get excellent help and every time they thank me for being a loyal customer. Nothing wrong with that!

I had at&t for more than 15 years. I considered switching to t-​mobile since they have a lower cost family plan. I visited this location and their main focus was on making sure I switch and they did not care about making it work for me. I made a decision to switch and they started the service and suspended it (based on my request) till the end of my at&t billing cycle. I went today yo do the activation. They did the switch and the new SIM cards simply did not work because the devices were still locked. They did not bother checking before the switch. So, I went to at&t to unlock our devices and it is a big hassle and may take few days. Now, I am stuck with no service. Very poor customer service. They mentioned that they have loaner phones with no phones at this location.

What Can I Say This Place Is Great Friendly Workers I Had Went In Yesterday For An Upgrade On My Wifes Phone I Got Her The Iphone 6s Rose Gold And Rene Was Really Helpfull After Talking For A While I Decided To Upgrade My Moms Phone Also So I Took 2 Iphones He Is Really Patient I Give It 5 Stars Plus.

Sorry to say, but this place is a joke. The two associates I dealt with didn’t know how to do anything. One of them barely knew what a SIM card was or what it did.
I had been on T-Mobile’s prepaid plan for a couple of years. I wanted to get a new iPhone so I came to this location to inquire about any deals and promotions they might have. There were only two associates working and a bunch of people waiting. After about 20 minutes, one of the associates finally came to help me.
I asked her how much the iPhone 6S was, what I had to do to go from prepaid to post-​paid plan, what promotions they had going on, etc. I literally had to ask her every question to get any information out of her. She wasn’t offering any info or trying to sell me on any promos. I had to ask, «What makes T-​Mobile better than other carriers?»
Then I asked if she could find out how much my monthly bill would approximately be if I got the iPhone 6S on a post-​paid plan. She said she had to enter my info into the system and would need my drivers license and social security number. I said I didn’t want to SIGN UP for the plan. I just wanted to find out an estimate on what I would be paying. She said yes, but she needed to run my credit to check and not to worry, because running my credit would be a soft enquiry on my credit report. So I said okay. In the middle of all of this, she offers to help another customer so she can multi task. I understand that she was trying to help everyone, but this makes for a less personalized experience for the customer because she was distracted.
After I get my estimate, I leave to think about what I want to do. As soon as I leave, I realize my phone has no service but I thought I just had bad service there (which I guess would be weird at a T-​Mobile store). For the next two days, I no longer have service and can’t text or call. I assume that my iPhone 4S has finally died. Oh and she also forgot to give me back my drivers license. When I went back to the store to get it, there was no apology from her.
Two days after I went to the store, I checked my t mobile account online to see what I could do for a new phone. I see a $ 76 bill even though my monthly prepaid bill is $ 50. Basically, the store associate had somehow managed to both cut my service (which is why my phone service stopped working) AND set me up for a prepaid plan. I also checked my credit report and found out t mobile had run a hard inquiry (not the soft inquiry she said it would run).
I went back to this location to sort all the issues she had caused. She wasn’t there but I got no apology from either of the associates working there for causing so much hassle. They tried to sort it out for me and had to call some T Mobile number. Then they needed my social security number to verify my account. Hilariously enough, they couldn’t verify my name, because, as it turns out, the associate I had initially dealt with entered my first AND last name as my last name. Essentially, instead of Jane Doe, she entered Doe Doe. Lol. Are you actually serious?
Anyway, so I was still interested in getting the iPhone 6S from them but they had to sort out my screwed up plan. In the end, it was taking too long and had been WAY too much of a hassle that I just went to Verizon.
Two months later (as I’m writing this), I just got another bill from T Mobile that I had to dispute over the phone. Lol. This location needs associates that actually know what they’re doing.

My two best friends went in to upgrade their phones from Samsung’s to the iPhone 6s. Rene helped us and was the nicest associate ever. He helped them with all of their questions and when it came to me upgrading he was so patient. It took forever to switch over my pictures because I didn’t plan on upgrading when I went in. He was so helpful to make sure I didn’t lose any of my information. He spent a total of 2 and a half hours on all three of us and never made us feel like we were a bother. The manager Sy offered us all water since we were waiting there for so long (again our faults on not being prepared with our info) they definitely made it an easy experience to upgrade our phones. Thank you guys! I live in paramount but if I ever have any phone issues I will be going here on my way from work.

What a bunch of clowns that work here. Instead of working hard to help a customer, they worked hard not to help one. Need some serious customer service training here. Don’t bother! Even the manager Vanesa didn’t have a clue!

Derrick was very helpful and patient as we figured out exactly what plan worked best for me. He was very attentive and knowledgeable in the T-​mobile plans. He is your go to guy if you are looking for excellent service.

Don’t know what all the negative reviews are about.
I had the best experience here the other day.
I got a Galaxy S6 for my Bday the other day, paid in full. WHOOT!!! Thanks sis.
So I wanted to switch from pre-​paid to a simple choice plan to take advantage of things like Data Stash, Music Freedom, insurance, etc… The manager at the Cerritos store in which the phone was purchased was more than happy to waive the $ 50 restocking fee but was doubtful that any other store would do the same.
Since I live close to this location in Redondo Beach, I decided to give them a call to see it they would honor the same deal. Derrick was very knowledgeable and ensured me that it would be no problem. The manager Tia also waived my activation fee! How awesome is that?
I highly recommend this location to anyone who is looking to switch plans or upgrade.
Thank you Derrick and Tia!

The worst Tmobile store i have been to in 13+ years with tmobile. I was talking to an employee about an upgrade for a 64GB Note 5 on August 24. It was late at night and i was about 10 miles away from the location. This store was the only one open in the area after 8pm so i had no choice (i work til 8pm) I had called them prior to coming in and the guy assured me that everything is on hand and ready to go. At one point i called to follow up that i was stuck in traffic that i will barely get there right before closing. I even asked him to start the upgrade process since im on my way. not possible. The same guy assured me if I am inside the store before 9pm, they will finish the upgrade process even if the store closes. good news right? Mind you, Im not even familiar with its location at the mall.
Past forward 8:55 pm, I had to run up the escalator since it was off and found the store. I went inside, spoke to the same guy named derrick /​erick and he asked asked me for my license to start the process. He asked his fellow employee to grab a 64gb note 5 in the back room. This woman said «nope» at first i thought she was joking around and the clown asked her again. At that time she said they dont’t have the phone, it was out of stock for days. Oddly enough the clown told me EVERYTHING IS IN STOCK AND GOOD TO GO WHEN I WAS ON THE PHONE WITH HIM. Did you think I was not serious of doing the upgrade? It was stupid rushing to this store trying to get there on time assuring me they have the phone in stock when they dont.
Seriously, tmobile is better off without a physical store if this is the case. This clown makes me think twice of going inside any tmobile corporate stores. I AM GLAD TMOBILE CUSTOMER SERVICE ALWAYS STEPS UP WHEN YOU NEED THEM.

Terribly terrible service I wouldn’t recommend no body to this store not helpful reina the manager rude horrible customer service she needs training in how to treat her customers .I would give a big zero to this store…

I wrote a review about them few days ago about the most terrible customer service I have ever seen at tmobile store –10 review got disappeared so I am writing another one deal with anybody but the girl named Michelle this store will be your worst nightmare ever I wouldn’t recommend anybody going to this store these people act like they’re doing us a favor by helping us out God knows why corporate stills decide to keep this type of employees they act like there doing us a favor by there own customers whatever it may be try to avoid this store or else you would definitely regret that you didn’t listen btw sales representative name imran help me out and took care of me the right way

Jonathan and Anthony where very helpful. They got me the best deal for me .they really made me feel like they wanted the best for me. Thank you!

I wanted unlimited data because I was always going over my data at verizon. I just transferred to t-​Mobile and Merida R at T-​Mobile was extremely helpful. She gave me better solutions for my plan and was quick. Very efficient and great decision!!!

What a great place and polite, attentive knowledgeable people. They quietly, patiently answered our questions while other customers were attended to by store staff. I appreciated they’re explaining each step before proceeding. It was a satisfying experience changing from another carrier.

I will try to keep this short and to the point! I have been with Verizon since day one. I had 6 phones on a business plan. Over the years I have noticed a severe drop of coverage around my place of business and home. Since I only have a cell phone at my residence this could be quite serious in time of need. After trying to resolve this problem with sub-​par customer service and broken promises, I needed to make this a priority and find a new carrier.
I was shopping at the Galleria mall when I saw T-​Mobile and decided to stop on by. I was pleasantly greeted by Abe the store manager, I explained my situation about my troubles with Verizon and, made my self clear I wasn’t going to just sign up any carrier without first checking their network. He suggested a loaner phone to try out for a week, I was shocked to hear that they had a loaner program. They took a deposit on my credit card and in a couple of days I got a brand new IPhone 5s with unlimited internet and calls for one week for free. WOW! What service!
After of week of use, I returned the phone to T-​Mobile Galleria. The service in area 90 505 was fantastic. The internet speed was unbelievable. I had no idea that internet speeds could be so fast on an iphone. (see pic).
Anthony answered all my questions, was knowledgeable and pleasant. I let him know I was going to shop around and would return if I was interested. No pressure, No guilt.
I made my decision to contract with T-​Mobil for my business. What sold me was the exceptional service I received from Abe, Anthony and staff. I felt that they understood my needs and, I wasn’t pressured to make any decision right away. The loaner phone program was a big hit.
Just to let you know other cell phone carriers wanted you to sign a contract and within 30 days you can return the phone. But if you look at the small print, they charge you a hefty stocking fee.
Thank You T-​Mobile Galleria
I’m truly a happy customer!

The new management is definitely trying hard to turn things around for this store. I appreciate the help the offered in resolving an in store issue from previous employees, they definitely made it right for me to continue to be a customer of 9 years.

Giving this store one star is actually more than it deserves.
ALL the employees that I’ve had the misfortune of running into at this store are a disappointment.
A trampoline with a rusted base, hooks and springs and on top of that a ripped polyester bed has more use than this store
Why a trampoline? Because at least the trampoline at one point had a use and was extremely fun and helpful at entertaining.
I mean how many employees are you training at one time that they have to keep running back to the manager in the back office to answer a question or register a new account?
Apparently all of them. I would say they are as useful as pocket lint but that would be an insult to pocket lint, at least pocket lint is fun to pick at and ball up in your pockets when the phone runs out of battery and you have no more ideas for that novel you’ve been working on, sigh.
By the way a phone that had to be purchased online because they were out of stock at the Tmobile store, SURPRISE SURPRISE!
Try going to the store on Ocean Gate ave and Rosecrans ave.

Horrible service… my post got deleted last week.
I spent a ridiculous amount of time trying to get my phone. They never knew when they were getting the note 3 and kept telling me to come back. It was as if they wanted my money more than my customer satisfaction. They kept trying to sell me insurance when I didn’t want it. Just horrible.

I had a completely different experience from the previous reviewers. I walked into this T mobile and waited no more than a few minutes to be helped. At the time there were only two employees, both helping customers and when on girl Delmy was her name immediately came over to assist me.
I wanted to switch providers since I currently had Verizon and needed a plan that offered cheaper plans. I brought in both my iphone 4s and Motorola razor as a trade in. T mobile will give new customers a reimbursement when they break the current contract. I opted for the iphone 5s of course. They time I spent there was very long but they did have a computer glitch going on so it wasn’t anyone’s fault. The only down side is that when they transferred my contacts and pictures they could not transfer my text messages :(. I am happy with the service I received and will be back.

I second Jessica M’s review. I had a similar experience with lack of customer service and acknowledgement at this T-​mobile store. It’s a shame because folks from the T-​mobile Customer Care phone line are always very pleasant, helpful, and polite. Big contrast from my experience here at T-​mobile South Bay Galleria .
I came here needing help with my sim card. Prior to arrival, a supervisor from the customer care line noted on my account that I could pick up a micro sim card for free. Not exactly «free» because I did not get one when I upgraded my phone just a week ago and I was supposed to receive one.
As I walked towards the store, there is a man standing at the entrance… I’m guessing he is there to greet customers? Nope! Turned out he was just supposed to be a statue… staring mindlessly at passersby. So I walk pass him and into the store… nothing. No Hello, no greetings… nothing. Ok dude, why are you standing at the door then? Move elsewhere if you wanna be a statue.
Next, the customer rep lady that helped me was not friendly. I let her know what I had came for and she abruptly told me «it’s not free, it’s $ 20.» I told her that I understand but there’s notations on my account and all she needed to do was to pull it up and read it. She tries to tell me that it’s not free a couple more time until she saw the notation on my account, then went to the back and got me a sim card anyways. I think she could have pulled up my account first and review the notations that I told her about, before treating me like some free-​loader.
So now I want to test the sim card out to make sure it works before I walk away. There I was struggling with my phone, trying to pull the protective cover off and insert the sim card. It took me a while messing with it because I’m challenged with the stupid cover. There were at least 6 employees in the store… everyone was just standing around chatting. No one offered any help to see if my phone will work properly before I leave.
Wow, the most useless work staff ever.
Whatever, I thanked the lady for her not-​so-​friendly service and went on my merry way. Customer service is obviously not this store’s favorite thing… I just feel bad for the company that hires these people and the customers that walk in unknowingly.