Surfline Plumbing

Darwin may be busy but I promise you he is well worth the wait. He is the most knowledgeable and honest GC/​plumber you’ll ever meet. If he can’t help you he will direct you to someone who can.

After a friend’s recommendation, I called Surfline. It took a few calls to get someone, but I kept calling because of the referral. Darwin and a couple of his associates came out and did the four small projects we had. Great, I thought all was good. UNTIL… A faucet we’ve had trouble with — that he attempted a fix — immediately started leaking again. Fine, I don’t blame Darwin because the faucet has been trouble. So I tell him and he asks me to send the faucet model info. so he can order a part, which I did on Oct 16, 2015 and he replied he’d order the part. That’s the last I’ve heard from him. Have left three voice messages and several texts, but nothing. On Nov 13, I texted to please do us the courtesy of saying whether he’s still waiting for the part or if he won’t be doing the work. Nothing. No response. Very irresponsible. Can you imagine if this was a major project or problem? I recommend you find a different plumber; a person who is good for his word.

Work:
2 x shower plumbing
3 x sink plumbing
1 x washer plumbing
1 x dryer hookup
Darwin and Ethan were so helpful with repairing the plumbing in the townhouse I just recently purchased to get me move-​in ready!
The home inspector had called out plumbing issues with both showers and all three sinks. Darwin came in and gave me a much more detailed assessment and did a great job getting to work to fix the plumbing. Darwin was critical in identifying a bonehead mistake by the seller’s previous plumber and was able to quickly obtain and install a retro kit to the shower on the same day. All the work was done quickly and they even did a great job of minimizing the mess!
And in addition to that great work, I later discovered that my washer plumbing was leaking as well, something not caught by the home inspector! Darwin was kind enough to come back to fix this small job and even gave me the insight to replace the 1980s plumbing with some modern equipment. He did mention that the modern equipment wasn’t needed, but I didn’t want to trust my plumbing to some old, leaky parts.
And I got bonus help from him hooking up my dryer which I didn’t realize was not setup! Great job and so happy to have been put in contact with Darwin and Surfline Plumbing!

Work done:
Adjusted thermic valve on our Grohe shower.
Bonus:
Fixed drain clog problem without any parts or extra fees!
Diagnosed shower head and identified problem as broken shower head — will have to replace. Improved shower flow (removing water saver screen) and added plumber tape to help minimize any leak outside of broken shower head.
Comments:
Saved us money on unnecessary snaking of pipe and too frequent «draino»
products by adjusting (removing) a spring in our tub drain stopper that
catches a lot of hair. Why didn’t the last 3 plumbers identify the
problem instead of scratching their heads about why the frequent clog
ups? Guesses: recurring service calls or they had no clue. Most likely
they had no clue ‘cuz I never called them back to fix that problem more
than once.
Darwin is a straightforward guy who will tell you what he’s gonna do and the cost BEFORE digging in to do the work. Although this is only our first time/​experience with him, we are comfortable and confident he’ll be our go-​to plumber for work. He’s local to the southbay and responsive because of his tight service area.
He’s well ranked with many reviews on Angie’s List. My only fear is if he gets too popular in the public net (i.e., Unilocal and google), we might have to find a new best kept super secret plumber! That said, he deserves some public recognition — 35+ yrs in the business so his referrals have been keeping him quite busy, and he’s STILL responsive!

Just the basic facts from our last contact with this plumber: hired him and then paid him for his work on our tankless water heater. Problem was not fixed, he wouldn’t return calls– so hired and paid another plumber (who was able to verify that the work had never been done originally). Finally got in touch with Surfline, he flat out admitted that he never did the work & he no longer had the money to return to us.
I will not use him again, but maybe you will…

Surfline plumbers suck!
They take way to long to finish a job.
They been at my house for three days working on a leak.
And there still not done.
I was told they would be back the next day. and didn’t see them til two days later.
If you like to be put on the back burner.
Hit them up.

Whenever I need plumbing work done, I am so glad I have a reliable plumber who is honest and clean. He is very knowledgeable, not to mention a master plumber. Thank you Darwin for always keeping on top of all my plumbing needs. You’re the BEST!!!