Spade Skin Care & More

I purchased a groupon for 6 hair removal sessions, and I AM PLEASED! To start off, I have never had any hair removals before, so I didn’t know what to expect. But the nurse was very nice and accommodating. I have a pretty low pain tolerance, so every time I’d flinch, she’d stop. I only have 1 session left and the hair is about 90% gone. The girl that checks you in is also very nice and accommodating with the appointments. I love how they text you to remind you of your appointments, so you’ll never miss one! I had to cancel an appointment just 24 hours beforehand, and they easily accommodated me! A+++ on the customer service!
Btw, when I started coming, I’d park on the street, but on Catalina St, they have an underground free parking!

Definitely love them, I’ve been their client for a little over a year now and I’m so happy with their services.
They’re very clean and professional, the atmosphere there is relaxing, and the music too.
They usually offer wine or champagne when I go there before I start my session.
As for their laser treatments, they really know what they’re doing, I barely feel a thing.
I would most definitely recommend them to anyone in the South B ay neighbourhood.

Thanks to groupon, I was able to finally get the services I have been wanting for a long time. Today was my first session, and all I can say is WOW! Everyone is so kind and helpful! Making this my go to place for sure. They are clean, informative, and very sweet. I can wait for my next few sessions.

As an update since I finished my 3 treatments for hair removal. Overall maybe 40% or less of the hair is gone. Remind you I only did 3 laser treatments and I already have mostly fine hair.
What I liked is that the procedure didn’t hurt. But it was weird that my second treatment was more painful than the 1^st or 3^rd. Each time it was performed by different nurse. So I’m thinking per their assessment they determine the strength of the laser. If so I wouldn’t think that is effective, they should chart what they left off with.
I also liked about their laser is that the laser machine does not touch your skin, which is cleaner. Grosses me out if the laser was near a private area and they didn’t clean it properly.
Last, the wait is where I wanted to give 3 stars but really they were friendly to me and I liked how the procedure was performed. With an increase of clientele and probably only 1 machine and 1 nurse to man it you can expect to wait 30 mins after your appointment time. They have apologized but please as an office I hope you check out your procedures and book accordingly. For example if the person is doing the entire legs that can be up to 30 mins vs someone who is doing the upper lip.
Free parking in a garage or residential if you don’t like going underground.

I am so happy that I discovered the Spade Skin Care Groupon months ago when I was looking for a new laser hair removal place! I’ve been getting laser hair removal for a full brazilian at another place and was really unsatisfied with the results, the actual venue, and the attitude of the people in the office. This time around, I did my research on Groupon and Unilocal and found Spade.
I love this place. Everyone at Spade is so nice, friendly, and helpful. When you schedule an appointment, you get an instant text confirmation, plus email too! You also get text reminders 2 days beforehand. Their salon is located in the Rivera Plaza in Redondo Beach. There is free parking in the underground so no need to worry about that. Every nurse I have had has been friendly, courteous, professional and knowledgeable. The laser they use is the newest technology, where the beam doesn’t touch your skin. Super thorough and much better than most lasers I’ve experienced. Results are amazing! So much progress in the 5 treatments I’ve had so far, I couldn’t be happier!
They do a variety of other treatments as well, but are never pushy to get you to try them. I’m considering buying another package to continue my lasering, and neither the nurse nor the receptionist was pushy and pressuring me to buy, which I really appreciate and love!
Thank you Spade! :D

Staff is friendly and that is it. I went in for a consultation and they layered me right away even though I had not prepared. I get different information how to rep for Lazer every time Iam there. Only one girl has actually given me the full bikini like I paid the rest just do the front. I am not a person with crazy thick hair and I have seen no difference. I plan on getting my money back.

I came across a groupon for spade skin center and did a little research, after i read many good reviews i bought it and scheduled my first appointment for lower legs. I have done 2 out of 6 sessions and so far so good. My hair is thinning out and becoming lighter. Customer service is very good all the girls make me feel very comfortable. The interior is really cute and edgy. Parking is under the building.

Regardless of the business’s response above, I still have not heard through email or by Unilocal message, from this business about refunding me for the remaining credit of my package, or suggesting anything that they can do for me. So basically I have paid $ 600 for a facial that I was unhappy with.

I was pretty skeptical when I purchased the groupon laser hair removal — medium area, lower face. I’ve dealt with hormone issues for a long time which unfortunately lead to very prominent, embarrassing facial hair — bad enough to severely affect my self esteem as it was very noticeable.
Well, I’ve had three out of the six sessions, and I honestly feel like a different person. It’s gone from horrific to no longer embarrassing — there’s still a ways to go, but so much is gone, and the remainder is lightened significantly. I told the technician that this service has been an answered prayer, as it really has been. I look forward to the results at the end of the 6 treatments.
One thing to note — it does hurt a bit. The staff recommended a lidocaine cream be applies 20 – 30 min beforehand, so I got one off of amazon which has helped quite a bit.
As far as waiting goes, of the three sessions, I had to wait once for about 10 – 15 minutes — nothing at all unreasonable.

I found Spade on Groupon. They had a great deal for laser hair removal. I was bit nervous about doing it but the staff at Spade made me feel at ease and explained the procedure thoroughly to me. It wasn’t as painful as i originally thought. The staff at Spade is very friendly, knowlegable and easy to work with. I highly recommend their services. Check them out. You’ll be glad you did. I am!!!

I found out about this place through Groupon and purchased the 6 session underarm laser hair removal after watching laser hair removal videos and reading information about other services offered on their website.
I just completed my 5^th session and have a couple of fine hairs left. I went from shaving daily to shaving every four days. The hair starts falling off about 2 weeks after each session. I’ve also noticed my skin clearing as a result of the laser treatment.
In addition to the laser treatment, I purchased the hydra-​fusion facial and body skin polish. Stephanie customizes my facial each time to my skin care needs and leaves my skin glowing. The body polish was great as well. Stephanie left my skin smooth and refreshed.
Other pros: Great customer service, close to the beach, free parking, and good deals

I had 3 photo rejuvenation with 3 different nurses who all did an excellent job! They paid attention to my concerns and treated those areas where I felt needed a lil a extra zap! BTW, love the results! I will do more in the future!
I want back for a V peel and I had Stephanie. She did such a thorough job and really penetrated my skin to get me the best results from this peel. I even got some product to take home… What a great deal for the competitive price!
Everyone who I have met there are kind, honest and knowledgeable and know which treatments will work or help my skin type.
I recommend checking them out. I love that the parking is so convenient and FREE!

Again, you will notice in their response to my review that it was my fault for being «tan.» They only rescheduled 1 of my appointments because I had sparkly sunblock leftover on my leg from the weekend. Not a self tanner. But of course, it was the customer’s fault that their machine did not create ANY results over a 8 month period. And never once did they inform me that I was «Too Tan» for their laser to work. Never did they instruct me to have less color on my legs. I did nothing different at this location than I have done anywhere else. Their work just does not create results.
UPDATE: Purchased a package at Contour in Hermosa Beach to have the treatment that didn’t work at all at Spade redone (upper thigh laser hair removal.) In one treatment I’ve seen 35−40% of my hair gone. Again, Spade is either not using their laser correctly because they are not educated on it, not using it correctly on purpose or the laser is a POS. Either way, spend your time and money elsewhere!

Very nice and clean place to any laser work done. Got my underarms done and excellent results in first sitting .
Jason is awesome and very pleased with the service he provided.

I am writing this review strictly based on my experience of their laser hair removal services. Tomorrow I go in for my 5^th session and have noticed about a 50% cessation of hair growth (I know everyone responds differently). Id like to say it was 100%, But I have to say I am pretty happy with the results thus far as I have very sensitive skin and it has helped dramatically with not only ingrown hair but the darker scarring that has resulted on my wimpy skin.
I have had Kris perform my treatments each time (a plus having the same person in my opinion) and she has been nothing less than professional. She made me feel very comfortable with the whole process (especially the first session).
I’ve also had great customer service and easy booking of appointments with Ellie, and although it can be difficult to find an appointment that works with my schedule, I don’t necessarily think that is a bad thing. To me, it means that they are busy and that’s definitely a good thing.
I’ve been recommending them to my friends looking for easy and painless hair removal and hoping they book and have an experience as seamless as mine.

Not a fan. I had four separate visits here for laser hair removal, and each time left feeling a little bit frustrated. The first time, I had to wait almost an hour after my scheduled appointment time to be taken back. I had a different nurse each time, and each one gave different advice about when to shave before the treatment. Seriously, they all had different advice that was not consistent. One said to shave the day before, another said to shave the week before, another said 3 days before. Each time the nurse that was treating me criticized the advice of the previous one.
During one of my treatments, somebody walked into the room unannounced and just started staring at the nurse as she was doing the laser hair removal. No introduction, no explanation as to why she was in the room. I figured out later that it was the doctor who runs the spa, but I still felt it was highly unprofessional for someone to come in and just stare at me without any explanation as to why they were in the room.
The place is nicely decorated, but I have had laser hair removal at other facilities, and there are definitely better places out there. I would not recommend them.

Just great! I called in about offers and the manager gave me a great deal for laser hair removal, and set me up to come in within a week’s time, yay!
I went in for my appt a little early and they saw me right away. Chris did my laser treatment. Her extreme kindness and patience with me is what really drove me to review Spade so early on. As it was my first time removing hair in that area I was extra sensitive. Chris paused a couple of times and moved the area around to alleviate the sensations and she didn’t complain when I jumped throughout the treatment.
I highly recommend this spa, I’m looking forward to successfully continuing my treatments. Thank you, Spade!

Staff: Friendly. Medi the owner was so nice and came to talk to me when I was waiting for my laser session. He made sure that I was happy and comfortable with my experience which reassured me that I made the right choice by coming.
Laser Hair Removal: Christine is my aesthetician and she has always been the best! If you’re thinking about doing laser hair removal just ask for her!
Interior: very chic and cute! Found out it was designed by Marjan. It was so fabulous that I had to ask. She even places cookies and fruits for customers to munch on while waiting on the comfortable couch.
Cons: I hate to do this and this isn’t even Spade’s fault, but I cannot stand the restroom outside the office that is commonly shared with other offices. Twice the toilet has over flown and one time when there was a floater… My advice is to use another restroom before you have to go into your session. If it wasn’t for the bad toilet experiences I would have given this place five stars for sure!

Once they built up clientele, they took a big dive. They abandoned positive practices like good service, attention to detail, timely appointments, and little things like an enthusiastic attentive welcome and free champagne upon entry.
Now they are clearly oriented to extracting as much money as possible, and their prices have dramatically increased. The office is effective at giving off a «high end» vibe, and they have elaborate self promotion, but do not let the glitter blind you; the level of micromanagement translates into petty and narrow minded business practice, and is uncomfortable for the customer. Their scheduling has also become very difficult, with very long (25 – 45 minutes ++) waits at times. One time I waited for 70 minutes because they forgot about me and kept taking in other customers that had later appointments than me. Another time, I waited probably 1.5−2 hours and was shuffled from one room to another, even after I came out asking what was happening after waiting for a long while in the first room.
And most importantly, they practiced both poor (and not smart) customer service as well as dishonest business tactics. Specifically, the business changed how they define certain services. On top of not seeing results from my services, I also (like other customers who wrote below) had an issue where I purchased a service based on the understanding that it covered a certain amount, and then they suddenly cut back on the service, claiming that the service never covered «that much» and that they were just being «nice» and giving «extra» up to this point. That does not even make sense, and they should honor the original description and example they provided of the service and what it covered, because that was the basis for deciding to go to Spade, and continuing to go.
Turns out that apparently, there was a detailed staff meeting where the two owners had to tell (come down on) their staff members of their new «definitions» of coverage, after changing it. Now that is just doing too much. Greed can certainly be blinding. They also seem to write detailed, and often negative notes about their clients, which is just creepy and a bit shady (because one conversation or question with one person should not be logged somewhere and shown to another person who you have not conversed with or given permission for that person to know th contents of that discussion; Especially in such a semi medical setting such as this).
Also, I just read some other reviews with negative ratings, and the responses from the business have not been humble or sincerely apologetic. Instead, they have been defensive and attempted to refute what other reviewers have said, but to the point where it’s not only ungraceful and creepy, but also questionable. For example, one business response said they use CCTV and that the business checked the video tapes for the day the reviewer visited. But the reviewer talked about several different occasions, and didn’t even say what days she was talking about, so how can the business know what single «day» the reviewer was wrong about? That’s just weird. Usually security cameras/​CCTV should be used for ensuring security and safety, but this kind of surveillance seems wrong and seems to be used in questionable ways.

I bought a groupon for $ 119 for six sessions on a medium area and went to get my underarms done. I completed my six sessions today and honestly, I haven’t seen much results. To tell you more about myself, I’m not a hairy person, if anything relatively hairless (prior to this treatment, I shaved my underarms maybe once a week) and have dark hair. This is also not my first time getting something cosmetically related done and I have always had great results anywhere that I have gone. The reason I wanted to get this done was because I didn’t want to shave all together and given how I just described myself, I thought that 6 sessions would be more than sufficient.
However, I have not seen results. I am still shaving weekly. I have noticed that I have less hairs, but nothing to the point where I feel like it had made a difference. I have so many friends that have gotten the laser treatment done at other places with different laser machines and have had rather painless and better results. From what they told me here, there can be a variety of reasons for why it didn’t work on me and it worked well on others.
On the plus side, the staff at the place have always been very helpful and nice, but upon the end of my six session, since I hadn’t seen results, I was hoping that they would work with me in getting a few more sessions in. However, the staff member told me that the price for another 6 sessions would be around $ 150 because the price had gone up. I was a little shocked because why would I pay more than what I had first paid for the 6 sessions and also what if it doesn’t work after these next 6 sessions? She then proceeded to offer me a discount and allow me to pay $ 119 again for 6 sessions, but that doesn’t really seem like a discount when thats what I paid initially.
Perhaps the its the laser machine, or just my body type, but I have decided to take my business elsewhere because had they actually been more accomodating, especially when it doesn’t take skill to do these procedures, you just need to be an RN and the machine really does all the work, I would’ve been more inclined to get other treatments done here as well.