South Bay Credit Union

Overall a good Credit Union. I have never had any regrets from switching over from BOA. My only gripe is there is one woman that works here that looks like she absolutely hates her job. I didn’t get her name but I think she is young and Persian. I come in almost once a week and I hate it when she is at the window. I swear, I have never seen her smile and her attitude just says, «I hate working». But everyone else I meet here are just super friendly and helpful. Overall not a bad credit union.

I was helped by Sara, such a great person and made me feel comfortable to do the process over the phone. I got the help i needed and am happy with my results. I got a low interest rate for my refinanced car.

Fantastic job helping me resolve my finances. Sarah A. Was very helpful and on point! Thank u so much!

I’m new to this bank and it was a great experience. Sarah was extremely helpful and profession! Customer service was excellent. Thank you!

Super friendly and very patient
Especially Sarah
She helped me apply for my first credit card !

First of all Kuegi who are you to say my review is misleading when you were not there to witness anything. You don’t know me to stake a claim about what I experienced dealing with these evil racist people and how they have mistreated me was not factual. There is always a typical «so called colored person» ready and willing to defend your slave masters in spite of how unfair and unjust they tend to operate blatantly. I can tell you are what they use to call certain slaves an «In house n***r*. Regardless of your pointless opinion I don’t have to prove anything to you. You sound very ignorant and naïve to think for a moment that entities/​corporations don’t steal from people especially from those who are conscious of how jacked up this unruly system is. When in fact stealing is how this country was established to begin with. All these «so called white people» have done nothing but atrocities for hundreds and hundreds of years toward The Most High chosen People; Rob, steal and destroy to this very day. Get a real good grip on reality. Apparently you are delusional and blind to the fact that the people who run these companies could care less about all the ass kissing that you do to your slave masters. So why don’t you do me a favor and just keep your mouth closed because you truly don’t know a damn thing. You are clearly unlearned. Now you go run along and get your life or better yet go read a history book. If I could rate SBCU lower I would!

Worked with Sarah and she was amazing! She is knowledgeable and helpful. Her customer service level was off the charts. I would recommend anyone looking to be a credit union member to come join this organization for all your financial needs! They gave it the best possible interest rate on a used car of our dreams!

South Bay credit union saved my life ! Sarah was an amazing help. Highly recommend coming to this bank. Can finally afford my brand new car :) thanks again Sarah you’re the best ! Thanks for them laker tickets !

Wow. I came to add another good review about a recent successful transaction that my favorite Credit Union in all of SoCal (possibly THE BEST) helped me with only to stumble upon a very MISLEADING review that bothered me to the core.
Dear Ebony M.
Your accusation towards the entire South Bay staff AND brand of being racist is a straight up LIE and you know it. I am a girl of color and so are many of my peers that are also HAPPY customers of SBCU because we all get treated just the same. With respect and a kool-​aid smile.
I read your review and throughout your entire story you never once mentioned you presenting a receipt.
If it were that important to you why didn’t you treat it like so and save a receipt?
Your claim that these hard working people are racist and horrible because of YOUR failure to do your part of treating «your money» as you would like a Credit Union to is ABSURD.
What’s INCONGRUOUS is your story.
You didn’t have a receipt and from your story– you weren’t on camera. I don’t know what planet you’re from but you do not simply delete someone out of a security video without it being obvious. The only way that could have been done is through time-​consuming video editing and if you waited that long to make a complaint obviously your «$ 80 deposit» wasn’t as important. Unless there wasn’t one to begin with.
It makes me wonder, how someone with such a colorful vocabulary as you can be so incompetent about the one thing that would have made your story credible. A receipt. You weren’t on video and you didn’t have a receipt. Your only proof is God and your husband knowing. Of course your husband would know. :)
Sounds like to me SBCU did their job here: they prevented a con artist from stealing my money.
I would say the only thief here is you but thanks to SBCU I can’t because you didn’t steal anything except 5 minutes of my time to come on here and get your life together.
Run along Ebony.

If I can give 10 stars I can. I would like everybody to know that this credit union is AMAZING. They have people there who obviously know how to do their work proficiently and in a timely manner. I have been dealing with Ivette, who is a WONDERFUL person to talk to. The way she works, you can tell she has a lot of compassion for the members of South Bay Credit Union. I have many people who ask how much I like my credit union and immediately, I would say I LOVE THEM!!! So I definitely will be referring people to switch to SBCU. GREAT JOB SBCU! You’re lucky to have Ivette on your team!

Been working with South Bay Credit Union for over a year now and am so impressed. I have been a BofA customer forever and never thought that a bank could offer actual customer service. Sarah Aguilar at the Redondo branch has been invaluable in helping me this past year with things related to both my business and personal financial well being. They offer incredible rates on loans and I have placed any lines or loans I need with SBCU. In the coming years any financial needs I have will be taken first to them. I am working to move all my checking accounts to them as I trust them and their ability to serve me on a personal basis. It’s such an unusual feeling to feel as if a financial institution actually has your back and your best interests at heart. Thank you Sarah and the whole team.

Though I cannot speak for all agents, I will say that Heather Steele is my lifesaver!!! She is so professional, she gets back to you in a timely manner and is so quick and efficient. She’s made my customer service experience with SBCU so great!

Its a shame you have to go thru social media, to get a response. I called and left a message yesterday for a supv other than the manager. Had to call again today, and speak to the manager about deposit going into the wrong account … And not even an apology…
I think I will have to move my accounts. This is not how a business should be run, especially one that is this small.

I absolutely love this credit union. I am a finance manager at a dealership in Lawndale and have been using South Bay Credit Union to finance a few of our customers that live in the South Bay Area. Sarah in lending is professional, outgoing, and an absolute pleasure to work with. She has gone above and beyond to help any customers I send over there. In fact I was so impressed i financed my own car there with a no payment for 60 days. The rates here are outstanding and the service is even better. Thank you so much!!!

I just recently got an auto loan with SBCU, and by far was the easiest process I have ever had to go through. The workers there were amazing and so helpful.
I would recommend SBCU over all if ever anyone needed affordable financial assistance.
Had the opportunity of being helped by Sarah and Edlina and I had no problems getting my new car over the weekend. Thanks for everything SBCU.

Absolutely Phenomenal experience here!!! Sarah and David helped me so much!!! I took out a really bad loan against my car when times were tough– that’s how title loans get you, charging 90% interest and then taking your car. Sarah was prompt and diligent. Within the same day, she consolidated my loan to drop to 15% interest. David, operated so quickly and wonderful to approve the loan. I also have a credit card with them with 0% daily interest. I would give 6 stars if I could! Exceptional service and so helpful to those who want financial stability. They are not here to rip you off, they have made it clear that they are here to help. Thank you!!!

They had me acting out of character over the phone, shooting my blood pressure through the roof. They don’t give a damn about their customers. Some of the tellers are very nice, but their management has the worst customer service and attitude. Closing my account with them today!

You come across great businesses & great customer service these days once in a GREAT while. THANKFULLY South Bay Credit Union is one of those businesses! Especially when it comes to your money or loans!
It was my first time trying to get an auto loan & everywhere else I went the people were either RUDE or weren’t clear about the terms of the loan. Sarah at South Bay CU however was great! She was warm, patient informative & very thorough. I kid you not, every person that I have a conversation with about financial institutions/​Banks/​Loans I never fail to refer them to South Bay Credit Union. They are a hidden gem! Their customer service & employees are great and their rates are even better!
Gone are the rude, expensive, sneaky, money hungry banks that I used to PUT UP WITH & Hello to a breath of fresh air, a friend to your wallet & great customer service also known as South Bay Credit Union!

Several years ago I signed up for a «no strings attached» FREE savings account. I used the bank frequently as I was working in the area at the time. When I got a new 9 – 5 job the bank was only open during the time I worked so my savings account sat for about 2 years.
I went in the other day to start using my account again and was told that my FREE savings account was closed and that the money that had been left in it was used by the bank for «inactivity fees».
So much for a free savings account and the money I had left in their hands!
I will NEVER bank with them again and will not recommend them to anyone EVER!
Honestly, I had other issues with them as well but I want to keep this short and to the point. They might as well be a retail bank not a credit union.

I called to. let them now that some one yoused my information trying to get a loan from them
And they just put me on holed and sent me straight to. voicemail when I just got done threw telling them some one is comiting fraud the person who. answers the phone is very unprofessional and speaks over you when u ade trying to explain. Also when I caled again and I started talking all she did was send me to. voicemail .DOnt recomend any one to come to. a place where they due not take u siriously even if houre life dependid on it